About Office of Information Technology (OIT)OIT aims to deliver the best IT services and solutions in support of the teaching and research missions of the University. This includes the provision and support of networking, information systems, audio visual and a wide range of IT-related services and solutions. OIT comprises of several functional groups with responsibility for different aspects of services.
The Infrastructure & Support Services Group is responsible for the operation and maintenance of the University’s core physical network, internet services, desktop security, hosting facilities, server and storage infrastructure, backup management, email and online communication services, as well as printing, photocopying, and scanning services.
The Support Services team provides assistance to computer users across the University and oversees the operations of the IT Service Desk and IT Care. The team is also responsible for the procurement, installation, configuration, and support of computers, software, and related IT equipment throughout the University.
What You Will DoResponsible for the collation and updating of IT asset information (servers, endpoints, and software) from respective Pillars, Clusters, and Research Centres, and maintaining the inventory list.Work closely with asset owners and users throughout the lifecycle of IT assets, including discovery, identification, review, and support.Manage systems used across the University; familiarity with administering Microsoft OS and Linux OS (CentOS, Ubuntu, Red Hat, etc.) as well as databases (SQL, MySQL, etc.) is required.Experience with VMware, SSO/MFA (Okta), backup systems, NetApp, antivirus solutions, and Microsoft 365 will be an added advantage.Strong knowledge of Microsoft Active Directory architecture, PowerShell, and Group Policy.Perform patching, system hardening, system onboarding and decommissioning, BYOD (Bring-your-own-device) enrolment and policy management, and other system-related activities.Ensure compliance with the IT Security Policy and other relevant IT policies.Develop and manage project tender specification documents, call for tenders, conduct tender evaluations, prepare award recommendations, and manage and monitor project scope, schedule, and quality of deliverables.Conduct vendor negotiations and administer contracts/agreements; evaluate and recommend appropriate IT solutions and services to meet users' requirements.Participate in rotational on-call duties with team members and after-office-hours support.
Who We Are Looking ForDegree or Diploma in Computer Science or an equivalent qualification, with at least 5 years of relevant working experience in the design, configuration, and management of Windows and Linux infrastructure.Strong technical competencies and analytical skills; professional certifications such as MCSE, RHCE, CDCP, CCNA, ITIL, etc., are preferred.Good working knowledge of IT governance, systems, security, and infrastructure technologies, with the ability to collaborate effectively with cross-functional departments.Excellent written and verbal communication skills, along with strong interpersonal abilities.Positive attitude, self-motivated, customer service-oriented, and a strong team player.