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    Customer Program Manager  

    - Woodlands

    As a Program Manager, you will play a pivotal role in overseeing and managing both ongoing programs and new projects, from initiation to customer fulfillment. Collaborating with cross-functional teams and stakeholders, you will drive the successful completion of projects while exceeding customer requirements and expectations. Your strategic relationships, cross-functional coordination, and problem-solving abilities will be crucial in ensuring seamless program execution.
    Responsibilities:Establish and nurture strategic relationships with customers to understand their needs and expectations.Provide support for day-to-day operations and shipments, ensuring customer satisfaction.Collaborate and coordinate with cross-functional teams to achieve delivery commitments and meet customers' scorecards, On Time Delivery targets, and inventory goals.Work closely with teams to address challenges and ensure timely project completion.Review customer demand forecasts and conduct risk assessments to manage potential constraints/challenges and resolve material supply constraints to support customer requirements.Monitor program and project activities, ensuring effective communication and facilitating on-schedule and within-budget completion.Compile reports for management review to provide insights into program progress.Manage backlog and prioritize customer needs while identifying new business opportunities.Allocate resources effectively to ensure seamless operations and successful program execution.Analyze data and compile reports for management review, offering valuable insights and recommendations.Undertake any other related program or project management tasks assigned by supervisors.
    Requirements:Minimum Degree in Engineering or related field.Possess 10 years of relevant experience in Program Management and Planning, preferably within Semiconductor-related industries.Demonstrate excellent stakeholder management, influencing, and problem-solving skills.Display the ability to perform effectively in a multitasking environment under pressure.Possess strong communication and presentation skills.Certified Project Management Professional (PMP) certification is a plus.Proficiency in basic reporting tools such as PowerPoint, Excel, and Macros.Knowledgeable in MRP, Oracle, and Agile systems.

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    Company DescriptionPMCE GLOBAL provides reliable, cost-effective, and convenient solar solutions tailored to reduce energy consumption. Specializing in all facets of solar components, we deliver comprehensive turnkey services from site survey through to installation. Committed to addressing energy sustainability challenges and promoting green energy solutions, PMCE is a trusted name in Singapore's renewable energy sector.
    Role DescriptionThis is a full-time hybrid role for a Business Development Specialist (Solar C&I). The position involves identifying and generating leads, identify growth opportunities and building strong relationships with clients. Additional responsibilities include supporting customer inquiries, analyzing sales data to develop strategies, and contributing to the company’s goal of advancing sustainable energy. The role is primarily based in Woodlands, with some remote work flexibility.
    QualificationsStrong Communication and Customer Service skills to build client relationships and address client inquiries effectively.Experience in Lead Generation and Market Research to identify potential business opportunities and expand market reach.Proficient Analytical skills to review data, derive insights, and contribute to strategic sales and growth plans.Familiarity with the renewable energy sector and commercial and industrial solar solutions or real estate and construction sector is an advantage.Bachelor’s degree in Business, Renewable Energy, or a related field is preferred.Proactive mindset with the ability to work independently and in a collaborative hybrid work environment.

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    Call Center Representative  

    - Woodlands

    About the CompanyThe Helpdesk Support Executive / Officer will provide first-level support to merchants, customers and internal teams for the POS terminal rental business. The role is responsible for handling support enquiries, assisting with basic troubleshooting, logging service requests, coordinating terminal replacement or onsite support, and following up until cases are resolved.
    This is an entry-level role suitable for candidates who are willing to learn about POS terminals, payment devices, merchant support and daily operations. Training will be provided.
    ResponsibilitiesHelpdesk and Customer SupportHandle incoming calls, emails, WhatsApp messages or service tickets from merchants, customers and partners.Provide first-level support for POS terminal issues, including basic hardware, connectivity, SIM card, charging, printing, login and transaction-related enquiries.Guide merchants through simple troubleshooting steps in a clear, polite and patient manner.Escalate technical issues to the relevant technical team, vendor, field support team or Operations Manager when required.Follow up on pending cases and ensure merchants or customers are updated on the status.
    Service Request and Ticket ManagementRecord all customer issues and service requests accurately in the ticketing system or tracking file.Capture important details such as merchant name, contact person, terminal ID, serial number, issue reported, action taken and case status.Monitor open cases and follow up to ensure timely closure.Ensure case updates are clear and properly maintained for reporting and audit purposes.
    POS Terminal Support CoordinationAssist in coordinating terminal deployment, replacement, collection and swap arrangements.Liaise with field technicians, logistics providers or internal operations team for onsite support.Support the Operations Manager in tracking installation appointments, replacement schedules and device return status.Ensure service requests are handled according to agreed response time and service standards.
    Inventory and Administrative SupportAssist in updating POS terminal inventory records, including deployed units, returned units, faulty units and replacement units.Help to check device serial numbers, SIM card details and merchant assignment records.Support basic administrative work such as filing, data entry, report preparation and document tracking.Assist in preparing simple daily or weekly support reports.
    Communication and Follow-UpCommunicate professionally with merchants, customers, vendors and internal teams.Handle customer interactions politely, clearly and patiently.Escalate urgent, sensitive or repeated issues to the Operations Manager promptly.
    QualificationsCandidate may be required to work on weekends and public holidays, depending on operational requirements.Basic computer skills, including Microsoft Word, Excel, email and messaging tools.Good communication and customer service skills.Willing to learn about POS terminals, payment devices and merchant support operations.Able to work independently and as part of a team.Patient, responsible and attentive to details.
    Preferred SkillsExperience in customer service, call centre, helpdesk, retail, administrative support or technical support will be an advantage, but is not required.Basic understanding of POS terminals, payment devices, Android devices or mobile applications will be useful.Comfortable handling phone calls and customer enquiries.Able to follow SOPs and perform simple troubleshooting steps.

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    Maintenance Manager  

    - Woodlands

    Role:Beyonics is looking for a strong Maintenance Manager to lead equipment reliability, technical troubleshooting, and maintenance excellence at our Singapore manufacturing site. This role is critical to ensuring high uptime, fast problem resolution, strong preventive maintenance discipline, and compliant operations in a fast-paced, regulated manufacturing environment.
    You will lead the maintenance team supporting production equipment, injection moulding machines, automation systems, auxiliaries, and plant support equipment, while working closely with Production, Quality, Tooling, Automation, and Engineering to stabilise operations and improve plant performance.
    Responsibilities:
    In-depth knowledge of injection molding machinery, maintenance practices, and troubleshooting equipment. Knowledge of electrical, mechanical, hydraulic, and pneumatic systems. Preventive maintenance and contamination-control discipline.
    Requirements
    Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Facilities Engineering, or related discipline.8–15 years of relevant experience in maintenance, facilities, or engineering operations, preferably in manufacturing, medical device, precision engineering, electronics, or regulated industries.At least 3–5 years in a leadership role managing technicians, contractors, and cross-functional stakeholders.Strong experience in production equipment maintenance, utilities management, and facility compliance.

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