Main Duties and ResponsibilitiesWe are seeking an enthusiastic and dynamic individual to join us as our Recreation Supervisor for the Resort.The incumbent will be responsible to lead and enhance our guests’ experience with their leadership skills and commitment to provide outstanding service.
Key ResponsibilitiesOversee the daily operations of the Recreation department, including pools, gym, and other recreational activities. Lead, train, and motivate the team to deliver exceptional guest experiences.Design, implement, and evaluate engaging recreational programs and activities tailored to guests of all ages.Interact with guests to promote recreational offerings, gather feedback, and foster a welcoming environment. Address any guest inquiries or concerns promptly and professionally.Ensure all recreational areas adhere to safety regulations and standards. Conduct regular inspections of facilities and equipment, maintaining a clean and safe environment for guests.Control and monitor inventories and materials. Work closely with other hotel departments, such as events and catering, to coordinate activities and enhance the overall guest experience.Maintain accurate records of participation, guest feedback, and program success to report to management and identify areas for improvement.
Job RequirementsDiploma or a Professional Certificate in Recreation Management, Hospitality Management, or a related field.1 – 3 years of experience in recreational management, experience in a supervisory role will be advantageous. Experience in a luxury hotel or resort setting will be advantageous. Strong leadership and team management skills with a proven track record of creating and executing engaging recreational programs.Excellent interpersonal and communication skills, with a customer-centric approach.Certification in First Aid and CPR is preferred.

Main Duties and ResponsibilitiesWe are seeking a detail-oriented and creative Sales and Marketing Coordinator to join our team in Mandai Rainforest Resort by Banyan Tree.Reporting to the Director of Sales, the incumbent will be responsible for supporting our marketing efforts and enhance our Resort’s brand presence. You will help in developing and executing strategies, managing communication channels and promoting our Resort’s unique and special points.
Key ResponsibilitiesDevelop engaging content for various platforms, including social media, newsletters, blogs, and the Resort website, ensuring alignment with our Brand voice and marketing goals.Monitor and manage the Resort’s social media channels, including content scheduling, community engagement, and performance analysis. The incumbent will have to ensure all marketing materials reflect the Resort’s brand standards and ensure it is consistent across all channels.Assist in planning and executing marketing campaigns to promote special events, packages, and services, tracking their effectiveness through metrics and reports.Conduct market research to identify trends, competitor activities, and potential opportunities for growth, presenting findings to the marketing team.Assist in the planning and promotion of Resort events, including press releases, invitations, and on-site marketing materials. You will be coordinating with external vendors, like printers, to create marketing collateral and promotional items.Job RequirementsDegree or Diploma in Marketing, Communications, Hospitality Management or a related field.Minimum 1 years’ experience in a similar capacity, preferably in a luxury hotel or resort.Excellent interpersonal skills, coupled with a well ingrained sales & service mindsetPossess a creative mindset with the talent for crafting engaging content and campaigns.Excellent written and verbal communication skills with a strong attention to detail.Proficiency in social media platforms and marketing tools.

Main Duties and ResponsibilitiesThe Duty Manager is instrumental in ensuring the smooth operations of our Resort. Liaising with our front desk and coordinating with our various departments, the Duty Manager is key to delivering the exceptional levels of service expected of our Brand. The incumbent will also be responsible for making operational decisions and maintaining the efficiency of our services.
Key ResponsibilitiesGuest Service Excellence: Ensure exceptional guest experiences by providing prompt and exceptional service. This includes addressing guest concerns and resolving any feedback in a prompt and professional manner.Operational Oversight: Supervise operations, including check-in/check-out procedures, reservations, and room assignments. Ensure smooth coordination between front desk and housekeeping, maintenance, and other departments.Compliance: Ensure that all our operations comply with local regulations, health and safety standards, and company policies.People Management: Cultivate a strong people culture by investing in the coaching and development of team members. The incumbent will take ownership of people-management matters for the department including recruiting, upskilling and mentoring. This includes coaching team members to ensure that all day-to-day operational matters are handled on time and that guests’ expectations are met.
Job RequirementsMinimum of 3-5 years of experience in a hotel management or supervisory role, preferably in a property of similar standing.Degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.Strong interpersonal, communication and organizational skills.

Main Duties and ResponsibilitiesWe are seeking an accomplished and highly service-oriented individual to join us as our Concierge Supervisor.
Key ResponsibilitiesGuest Service Excellence:Monitor and ensure the delivery of exceptional service to all our guests, handling complex and high-profile requests with professionalism and discretion.Address and resolve guest concerns and complaints promptly, striving to exceed their expectations and enhance their stayOperational Management:Oversee daily concierge operations, including managing guest requests, reservations, and special arrangements.Ensure efficient use of resources and adherence to departmental policies and procedures.Team Supervision:Supervise and coordinate the activities of the concierge team, ensuring adherence to the Resort’s service standards and operational procedures.Provide training, guidance, and support to concierge staff, fostering a high-performance culture and enhancing team skills.
Job RequirementsDiploma in Hospitality or equivalent professional qualification3 – 5 years of experience in Guest Relations or similar, preferably in a luxury hotel or resort setting, with at least 1 year in a Supervisory role.Able to handle high-pressure situations with professionalism.Strong leadership and management skills.Strong organizational and time-management skills.Excellent interpersonal and communication skills.