Main Duties and ResponsibilitiesWe are seeking an enthusiastic and dynamic individual to join us as our Recreation Supervisor for the Resort.The incumbent will be responsible to lead and enhance our guests’ experience with their leadership skills and commitment to provide outstanding service.
Key ResponsibilitiesOversee the daily operations of the Recreation department, including pools, gym, and other recreational activities. Lead, train, and motivate the team to deliver exceptional guest experiences.Design, implement, and evaluate engaging recreational programs and activities tailored to guests of all ages.Interact with guests to promote recreational offerings, gather feedback, and foster a welcoming environment. Address any guest inquiries or concerns promptly and professionally.Ensure all recreational areas adhere to safety regulations and standards. Conduct regular inspections of facilities and equipment, maintaining a clean and safe environment for guests.Control and monitor inventories and materials. Work closely with other hotel departments, such as events and catering, to coordinate activities and enhance the overall guest experience.Maintain accurate records of participation, guest feedback, and program success to report to management and identify areas for improvement.
Job RequirementsDiploma or a Professional Certificate in Recreation Management, Hospitality Management, or a related field.1 – 3 years of experience in recreational management, experience in a supervisory role will be advantageous. Experience in a luxury hotel or resort setting will be advantageous. Strong leadership and team management skills with a proven track record of creating and executing engaging recreational programs.Excellent interpersonal and communication skills, with a customer-centric approach.Certification in First Aid and CPR is preferred.
Main Duties and ResponsibilitiesWe are seeking a detail-oriented and creative Sales and Marketing Coordinator to join our team in Mandai Rainforest Resort by Banyan Tree.Reporting to the Director of Sales, the incumbent will be responsible for supporting our marketing efforts and enhance our Resort’s brand presence. You will help in developing and executing strategies, managing communication channels and promoting our Resort’s unique and special points.
Key ResponsibilitiesDevelop engaging content for various platforms, including social media, newsletters, blogs, and the Resort website, ensuring alignment with our Brand voice and marketing goals.Monitor and manage the Resort’s social media channels, including content scheduling, community engagement, and performance analysis. The incumbent will have to ensure all marketing materials reflect the Resort’s brand standards and ensure it is consistent across all channels.Assist in planning and executing marketing campaigns to promote special events, packages, and services, tracking their effectiveness through metrics and reports.Conduct market research to identify trends, competitor activities, and potential opportunities for growth, presenting findings to the marketing team.Assist in the planning and promotion of Resort events, including press releases, invitations, and on-site marketing materials. You will be coordinating with external vendors, like printers, to create marketing collateral and promotional items.Job RequirementsDegree or Diploma in Marketing, Communications, Hospitality Management or a related field.Minimum 1 years’ experience in a similar capacity, preferably in a luxury hotel or resort.Excellent interpersonal skills, coupled with a well ingrained sales & service mindsetPossess a creative mindset with the talent for crafting engaging content and campaigns.Excellent written and verbal communication skills with a strong attention to detail.Proficiency in social media platforms and marketing tools.
Main Duties and ResponsibilitiesWe are seeking an accomplished Assistant IT Manager to join our team in Mandai Rainforest Resort by Banyan Tree.
As part of the team, the successful candidate will play a pivotal role in setting up, maintaining and enhancing the Resorts' IT systems. The candidate will be responsible for ensuring the operational stability and high service availability of our systems, for both guests and internal stakeholders.
Key ResponsibilitiesWorking with the IT Manager, the incumbent will set up and ensure that the Resort's IT systems, including our Hotel Management System, are updated based on the current release as guided by our corporate office.Manage any IT issues and pro-actively resolve them to minimize any downtime for guests and/or internal stakeholders. In performing this role, the Assistant IT Manager is to work with the IT Manager to recommend any improvements because of the occurrence.Assist the Resort’s guests with any system or technical-related matters. The incumbent would need to liaise with the Front-of-House team to respond to any guest-related IT requests.Ensure that our systems are protected by the necessary security procedures and protocols, including the timely revision of user access right and passwords for both the PMS and PC Network systems.Provide regular management reports and document all system activities (e.g. Maintenance Logs, Data Change Logs).Ensure the accuracy and computer audit trail of daily and monthly financial reports.
Job RequirementsPossess a Degree, Diploma or equivalent professional qualification in Information Technology or a related field.At least 4 to 6 years of relevant IT experience, in a similar capacity. Proven track record in a similar hotel.Prior experience as part of a pre-opening team for a Resort will be an advantage.Excellent interpersonal and communication skills.
Main Duties and ResponsibilitiesThe Duty Manager is instrumental in ensuring the smooth operations of our Resort. Liaising with our front desk and coordinating with our various departments, the Duty Manager is key to delivering the exceptional levels of service expected of our Brand. The incumbent will also be responsible for making operational decisions and maintaining the efficiency of our services.
Key ResponsibilitiesGuest Service Excellence: Ensure exceptional guest experiences by providing prompt and exceptional service. This includes addressing guest concerns and resolving any feedback in a prompt and professional manner.Operational Oversight: Supervise operations, including check-in/check-out procedures, reservations, and room assignments. Ensure smooth coordination between front desk and housekeeping, maintenance, and other departments.Compliance: Ensure that all our operations comply with local regulations, health and safety standards, and company policies.People Management: Cultivate a strong people culture by investing in the coaching and development of team members. The incumbent will take ownership of people-management matters for the department including recruiting, upskilling and mentoring. This includes coaching team members to ensure that all day-to-day operational matters are handled on time and that guests’ expectations are met.
Job RequirementsMinimum of 3-5 years of experience in a hotel management or supervisory role, preferably in a property of similar standing.Degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.Strong interpersonal, communication and organizational skills.
We are seeking an experienced, highly passionate and driven HR professional to join our HR team at Mandai Rainforest Resort by Banyan Tree.This will be an excellent opportunity for HR professionals who want to further their career trajectory, especially in a managerial capacity. The selected candidate will play a pivotal role in advancing the Human Capital policies and practices in the Resort.The incumbent will deepen and advance their HR career by driving various spectrums of HR including Business Partnering, Compensation & Benefits and Labour Relations.
Key ResponsibilitiesPartner with the HR Director to ensure progressive HR practices across all human resource functions. This includes recruitment, onboarding, policy development, and ensuring compliance with labor regulations.Recruitment and Manpower Planning - Develop and execute a comprehensive recruitment strategy to attract top talent for the Resort. In performing this role, the HR Manager will engage with various stakeholders, including community leaders, agencies etc. to broaden our reach and share our opportunities will all segments of the community.Policy Development – Establish and / or review all HR policies and standards, ranging from salary structures, performance management, benefits, etc, and importantly, to ensure that they comply with all statutory regulations. The HR Manager will also be responsible for developing communication strategies to ensure all team members are aware of the Resort’s policies and procedures.Culture and Employee Relations – Foster a culture that encapsulates the Resort’s Values and Ethos. As part of the role, the HR Manager will be responsible for fostering a positive work environment, one which encourages collaboration, engagement and a passion for continuous learning & upskilling. The incumbent will serve as a strategic Business Partner for the Resort and implement employee engagement initiatives and address any employee concerns.Job RequirementsDegree or Diploma in Human Resources, Business Administration or a related field.Proven track record of 7 to 10 years’ experience in a similar capacity.Strong knowledge of local labor laws and HR best practices.Strong analytical, interpersonal, communication and organizational skills.Able to handle matters independently, and able to exercise self-motivation to complete projects.
We are seeking a highly passionate and driven HR professional to join our HR team for the Mandai Rainforest Resort by Banyan Tree.This will be an excellent opportunity for HR professionals to shape the culture and set the standards for Human Capital practices for the new Resort. The incumbent will deepen and advance their HR career by being involved in the formulation and setting up of the HR department and HR policies for the new Resort.
Key ResponsibilitiesPartner with the HR Manager to oversee all human resource functions. This includes recruitment, onboarding, policy development, and ensuring compliance with labor regulations. The ideal candidate should preferably have experience in the hospitality industry, and will play a critical role in building a high-performing team that aligns with our brand values and operational standards.Recruitment and Manpower Planning - Execute a comprehensive recruitment strategy to attract top talent for the Resort. In performing this role, the HR Executive will engage with various stakeholders, including community leaders, agencies etc. to broaden our reach and share our opportunities will all segments of the community.Onboarding and Shared Services – The incumbent will also be responsible for ensuring a smooth onboarding process, including system-related activities, orientation and other related mattersCulture and Employee Relations – Foster a culture that encapsulates the Resort’s Values and Ethos. As part of the role, the HR Executive will help foster a positive work environment, one which encourages collaboration, engagement and a passion for continuous learning & upskilling. The incumbent will serve as a strategic Business Partner for the Resort and implement employee engagement initiatives and address any employee concerns.Job RequirementsDegree or Diploma in Human Resources, Business Administration or a related field.Proven track record of 1 to 3 years’ experience in a similar capacity, preferably in the hospitality industry.Strong knowledge of local labor laws and HR best practices.Strong interpersonal, communication and organizational skills.Able to handle matters independently, and able to exercise self-motivation to complete projects.
Main Duties and ResponsibilitiesWe are seeking an accomplished and highly service-oriented individual to join us as our Concierge Supervisor.
Key ResponsibilitiesGuest Service Excellence:Monitor and ensure the delivery of exceptional service to all our guests, handling complex and high-profile requests with professionalism and discretion.Address and resolve guest concerns and complaints promptly, striving to exceed their expectations and enhance their stayOperational Management:Oversee daily concierge operations, including managing guest requests, reservations, and special arrangements.Ensure efficient use of resources and adherence to departmental policies and procedures.Team Supervision:Supervise and coordinate the activities of the concierge team, ensuring adherence to the Resort’s service standards and operational procedures.Provide training, guidance, and support to concierge staff, fostering a high-performance culture and enhancing team skills.
Job RequirementsDiploma in Hospitality or equivalent professional qualification3 – 5 years of experience in Guest Relations or similar, preferably in a luxury hotel or resort setting, with at least 1 year in a Supervisory role.Able to handle high-pressure situations with professionalism.Strong leadership and management skills.Strong organizational and time-management skills.Excellent interpersonal and communication skills.
