To oversee the full spectrum operational functions of monthly Payroll administration; processing end to-end payroll, assisting in the verification, tallying and checking of payroll, statutory-related submissions such as CPFMaintain and deliver quality Payroll services, procedures and processes that are compliant, value-adding and measurableSets challenging but realistic goals and objectives of self and staff, demonstrating urgency in achieving these goals at a high standard of performance; is results-oriented and drives for closure on projects and issue resolutionWork with the HR Leader on proactively identifying gaps in Payroll delivery and propose practical solutions in addressing those gapsReview, redesign and introduce improvements to the current Payroll SOPsFacilitate quality and accuracy of data on shared systems such as the Whyze platformOversee any required administration and enhancements of the Payroll system
Team ManagementDemonstrates managerial finesse by proactively addressing performance issues in a fair, consistent and direct mannerActively engages in supervising, coaching, development, leading and training of at least 3 Payroll staff in support of the above stated functionsEnsures there are positive, transparent and productive internal working relationships within HR/Payroll, Finance, Operations teams demonstrated through frequent communication and routine solicitation of feedbackContribute to any ad-hoc/HR-related projects as assigned from time to timeParticipate in company's sustainability effort for the environment and being an inclusive employer.
Job RequirementBachelor’s degree (or diploma with significant relevant experience) in relevant fieldsTypically 5–10+ years of progressive payroll experience with a minimum of 2–3 years in a supervisory or managerial role.Experience managing payroll for large employee populations is advantageous.Strong understanding of Singapore payroll legislation, CPF, tax and statutory requirements.Proficiency with payroll systems and HRISAdvanced Microsoft Excel skills for reporting and data analysis.Excellent analytical, organisational and problem-solving skills.Strong communication and interpersonal skills with the ability to collaborate across departments.High level of confidentiality and integrity in handling sensitive payroll data.
Assist Executive Housekeeper to supervise all Housekeeping employees, plans and assigns work assignments, give training for newly recruited employees, audit and inspects housekeeping personal work assignment and requisition supplies.
Follow the hotel's standard procedures for cleaning and maintaining public areas. Collaborate with the Front Office, Engineering, and other departments to handle guests' requests, inquiries, and complaints about accommodation, service, and billing. Ensure that these interactions are carried out effectively to enhance guest satisfaction with their stay and services. Work closely with the Engineering Department to address any issues or defects in the rooms and public areas promptly. Supervise pest eradication activities with great attention to detail. Conduct daily inspections of public areas and employee locker rooms. Coordinate with the maintenance department to establish a preventive maintenance schedule for rooms and public areas. Regularly spot check employees' performance, correcting any mistakes or deficiencies. Conduct regular training sessions to ensure that personnel follow established procedures, address any issues, provide instructions, and assign duties. Undertake any additional duties assigned by the GM or Executive Housekeeper (EHK) as needed. Participate in company's sustainability effort for the environment and being an inclusive employer.
Job Requirements:Degree or Diploma in Hospitality Management or other relevant qualification is preferred.Minimum 4 years’ related experience in a full-service hotel or mid-range hotel is preferred.Ability to manage time, organize, good communication and motivational skills.Meet the attendance guidelines of the job and adhere to departmental and company policies.Candidates must have a good command of spoken and written English, and any additional language is an advantageA team player and takes initiative to assist other team members when requiredWell-groomed and professional disposition.Commitment to work rotating shift and any day, including weekends and public holidays.Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.Can motivate fellow team members.Able to identify problems and issues in a pre-emptive manner, and resolve them independently and creatively.Meticulous with strong attention to details with good follow-up.Able to provide leadership in creating a cohesive, creative, effective team environment.
Worldwide Hotels Group (WWH) is one of Singapore’s largest home-grown hospitality group, managing seven distinctive hotel brands across more than 41 strategically located properties. Our portfolio is built for the modern traveller — urban, connected, value-driven — and designed to scale.
We are now seeking a Chief Commercial Officer (CCO). The CCO is a strategic leadership with growth mindset role responsible for driving topline performance and commercial strategy with expertise in sales and marketing across Worldwide Hotels Group’s portfolio of brands and properties in Singapore. The role oversees sales and marketing; revenue management; distribution and partnerships, with full accountability for achieving and exceeding annual budgeted revenues, RevPAR, GOP and market share targets.
This role is critical in translating WWH’s value-driven hospitality proposition into sustained commercial results and growth to support Group’s growth ambitions across domestic and international markets.
Reporting to: Chief Executive Officer / Managing DirectorDirect reporting: Sales (AVP); Marketing (Senior Director) and Revenue Management (VP)Role-scope: Group-wide (Singapore)
To apply for this role, please kindly send your application with updated curriculum vitae to ceo_office@wwhotels.com. Please kindly DO NOT apply via 'Easy Apply'.
Key Responsibilities1. Commercial Strategy & Budget OwnershipOwn and deliver Group topline budgets, including room revenue, ancillary income and commercial KPIs (RevPAR, ADR, Occupancy, Market Share).Develop and execute integrated commercial strategies across Sales, Revenue Management, Marketing and Distribution.Translate corporate strategy into brand- and property-level commercial plans, aligned with WWH’s growth roadmap.Lead annual budgeting, monthly forecasting and rolling market outlook in partnership with Finance and Operations.
2. Sales Leadership (Corporate, Leisure, MICE & Partnerships)Head group sales team and drive group sales strategy across corporate, wholesale, leisure, long-stay, government and MICE segments.Drive portfolio-wide and cross-brand sales synergiesOversee contracting strategy, rate integrity and account profitability.Diversify segmentation mix across the portfolio of hotels in SingaporeSetup and execute sales management, review and segment optimisation standards for the group
3. Marketing, Brand & Demand GenerationOversee group and brand-level marketing strategy, including digital, performance marketing, CRM and loyalty. Lead cross-functional collaboration between marketing, operations, and property teams to ensure consistent execution of the privilege programme.Ensure strong alignment between brand positioning, customer experience and commercial outcomes.Drive demand generation through owned, paid and partnered channels, with clear ROI measurement.Champion innovation in digital marketing, e-commerce and AI-enabled customer engagement.Increase brand awareness and customer retention.
4. Revenue Management & Distribution (in working with VP, Revenue Management)Oversee group-wide revenue management strategy, pricing architecture and demand segmentation mix.Optimise channel mix, OTA performance, direct booking contribution and distribution costs.Drive adoption of data-driven pricing, forecasting and demand analytics.Establish best-in-class RM practices, systems and performance discipline across WWH portfolio.Balance revenue maximisation with WWH’s value-conscious and inclusive hospitality positioning in Singapore
5. Leadership, Governance & Capability BuildingLead, mentor and develop high-performing sales and marketing and revenue teams across the Group.Establish clear commercial governance, KPIs, cadence and accountability.Foster strong cross-functional collaboration with Operations, Finance, Asset Management and Technology.Embed a culture of performance excellence, agility and data-led decision-making, consistent with WWH’s Core Values of Integrity, Teamwork, Respect, Accountability and Commitment
Job RequirementExperienceMinimum 12–15 years of progressive commercial leadership experience in hospitality industry, with multi-brand or multi-property exposure in SingaporeDemonstrated success in driving topline growth, RevPAR outperformance and budget delivery.Proven track record as a Sales anchored Commercial Director / VP Commercial in a hotel group or large portfolio in Asia Pacific with preference for SingaporeStrong and demonstrable sales leadership capability is mandatory, with working knowledge and oversight experience across marketing and revenue management to ensure integrated commercial execution.
Skills & CompetenciesBachelor’s degree in business administration; marketing; hospitality/hotel management; economics; commerce or management disciplineStrong commercial acumen with deep understanding of hotel economics and profitability levers.Data-driven, analytically strong, with ability to translate insights into action.Strategic yet hands-on leader, comfortable operating at both boardroom and property level.Excellent stakeholder management and presentation skillsChange leader with the ability to scale systems, teams and performance in a fast-growing group.
Leadership AttributesValues-driven leader who is collaborative, decisive and performance-oriented.Resilient, adaptable and comfortable operating in a dynamic, multi-market environment.Strong coach and talent developer, building future commercial leaders within the Group.
Key Performance Indicators (KPIs)Achievement of Group Revenue, RevPAR, ADR and Occupancy targetsMarket share growth vs competitive setsDirect booking penetration and distribution cost efficiencyBudget accuracy and forecast reliabilityCommercial team engagement, capability and succession readiness
