About the RoleAs the Director, Singapore (Retail), you will play a pivotal leadership role in driving the performance, growth, and strategic direction of Wine Connection’s retail stores, e-commerce, and B2B business. You will oversee sales, operations, team development, and customer experience across both physical and digital channels, while also spearheading partnerships and sales strategies to grow the B2B channel. This role demands a commercially savvy and customer-centric leader with a passion for wine.
Key ResponsibilitiesRetail Operations & Strategy Lead and manage all aspects of retail store operations across Singapore.Set and achieve sales, profitability, and customer experience KPIs.Develop and execute retail strategies that align with brand positioning and business objectives.Oversee store layout, merchandising standards, and in-store promotions to drive sales and brand engagement.E-commerce ManagementDefine and drive the e-commerce strategy in line with overall business goals.Oversee online sales performance, including website optimisation, product assortment, pricing, and promotions.Collaborate with internal stakeholders to drive online traffic, sales, and enhance the online customer experience.Monitor and analyse e-commerce performance metrics to identify growth opportunities and enhance the online customer experience.B2B Business Development & ManagementDefine and drive the B2B strategy targeting hotels, restaurants, corporate clients, and wholesale partners.Build and maintain strong relationships with key accounts and negotiate commercial terms.Track and analyse B2B performance metrics, forecasting, and customer feedback to improve service and profitability.Financial & Performance ManagementDevelop and manage budgets, forecasts, and P&Ls for retail, e-commerce and B2B divisions.Monitor financial performance and implement corrective actions where necessary.Identify opportunities to streamline operations and improve cost-efficiency.
RequirementsBachelor’s degree in business, retail management, or a related field.8 – 12 years of senior leadership experience in retail or FMCG, preferably within the wine, food & beverage, or luxury goods sectors.Proven track record of managing retail, e-commerce, and B2B channels.Strong commercial acumen and P&L management experience.Experience in digital commerce platforms and online sales management is highly preferred.Excellent leadership, interpersonal, and communication skills.Strategic thinker with the ability to execute operational plans effectively.Passion for wine and hospitality; WSET certification is a plus.
About the RoleThe Executive Chef will lead all culinary operations across Singapore, ensuring excellence in food quality, safety, innovation, and the overall dining experience. This role combines strategic leadership with active involvement in day-to-day kitchen operations, requiring a hands-on culinary leader with strong business acumen. You will set the culinary direction, drive menu innovation, work closely with outlet teams on operational execution, maintain high operational standards, and inspire a team of chefs and culinary professionals.
Key ResponsibilitiesStrategic LeadershipDevelop and implement a culinary vision aligned with the company’s goals and brand identity.Track culinary trends, customer preferences, and the competitive landscape to keep offerings innovative and market-relevant.Collaborate with the executive team to integrate culinary strategy with overall business strategy, enhancing brand perception and customer satisfaction.
Menu Development & QualityOversee menu design and development, balancing creativity, seasonal trends, and operational feasibility.Ensure consistency in food quality, taste, and presentation across all outlets.Implement and monitor quality assurance processes, recipe standardisation, and supplier evaluation.Actively review menu execution at outlet level and make practical adjustments to ensure operational feasibility and consistency.
Team Leadership & DevelopmentLead, mentor, and inspire the culinary team, fostering collaboration and professional growth.Conduct performance evaluations, provide feedback, and promote a positive and engaging work environment.Build a culture of excellence, accountability, and continuous improvement.Work directly with outlet chefs and kitchen teams to coach, guide, and support day-to-day operational challenges.
Operational ExcellenceOptimise kitchen operations for efficiency, productivity, and cost-effectiveness.Ensure compliance with food safety, hygiene, and sanitation regulations.Manage the culinary department’s budget, including food costs, labour, and procurement, ensuring high-quality ingredients and cost control.Oversee inventory, procurement, and vendor management to maintain operational standards and quality.Be regularly present in outlets to monitor kitchen operations, resolve operational issues, and ensure standards are upheld.
RequirementsProven experience in culinary operations management for multi-outlet or multi-brand F&B businesses, preferably with experience in chain restaurants or hospitality groups.Demonstrated ability to lead, inspire, and manage culinary teams.Strong financial acumen, including experience managing budgets, food costs, and operational expenses.Excellent organisational, communication, and interpersonal skills, with the ability to influence and collaborate across functions.Deep knowledge of food safety regulations, quality standards, and operational best practices.Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic, and results-driven environment.Passionate about culinary innovation and delivering exceptional customer experiences.Willingness to be hands-on in kitchen operations and regularly engage with outlet teams on the ground.
About Us:Wine Connection owns and operates the largest chain of wine retail shops and full-service wine-themed restaurants in Thailand and Singapore. We are the exclusive importer of 300+ labels of wines from around the world, craft beers, glassware and related accessories, as well as selected delicatessen products.
Since our inception in 1998, Wine Connection has steadily grown the number of wine retail shops and diversified into the full-service restaurant business by introducing the integrated retail wine shop – restaurant concept, becoming the leader in Asia with over 100 outlets to date, and counting.
Key ResponsibilitiesLeasing Management:Identify, evaluate, and secure ideal locations for new Retail & F&B outlets based on market demand and company expansion plans.Negotiate lease terms, rental rates, and other conditions.Develop and maintain relationships with landlords, mall operators, and real estate developers.Oversee lease agreements, renewals, and terminations, ensuring compliance with company policies and legal requirements.Monitor critical lease and licenses dates (e.g., renewals, expirations) and conduct renewals or relocations as needed.
Assets & Facilities Management:Oversees the design, conceptual development, and renovation of stores, ensuring visually compelling and functional spaces that enhance customer experience and align with brand identity.Oversee the maintenance, repair, and operations of all assets.Develop and implement preventive maintenance schedules.Handle facility-related emergencies and ensure quick resolution.Conduct regular facility inspections to ensure proper upkeep and address any issues.Ensure outlets are compliant with health, safety, and environmental regulations.
Qualifications and Requirements:Bachelor’s degree in real estate, business administration, facility management, or a related field.Minimum of 5-7 years of experience in facilities management, leasing, or property management.Strong understanding of lease agreements, property regulations, and maintenance best practices.Excellent negotiation and communication skills.Strong problem-solving skills and attention to detail.Ability to handle multiple leasing projects simultaneously and meet tight deadlines.
Perks and Benefits:Company Culture: Our company values teamwork, collaboration, and a positive work environment. We celebrate diversity, inclusivity, and a sense of belonging, ensuring that you feel valued and appreciated as part of our family!Competitive Compensation: We offer a competitive salary package that will be commensurate with your experience and skills, ensuring that your hard work and dedication are rewarded.Career Growth Opportunities: We believe in fostering a culture of learning and development. You'll have access to ongoing training programs, workshops, and opportunities for career advancement within our company.Food & Beverage and Retail Discounts: As a valued member of our team, you'll enjoy generous discounts on our delectable offerings, allowing you to savour the flavours of our creations.Creative Environment: Our F&B company thrives on creativity, innovation, and fun. You'll be part of a fun dynamic team where your ideas are valued, and you'll have the freedom to express your creativity.Employee Recognition: We believe in acknowledging and celebrating the contributions of our team members. Outstanding performance and achievements will be recognized and rewarded through various employee recognition programs.
By applying for this role, I consent to the Company in using my information submitted to assess my suitability for the role and for future recruitment purposes for a period of 1 year.
