ViewQwest is an award-winning provider of connectivity, managed network, and cybersecurity services. Founded in Singapore in 2001, we operate across multiple countries, connecting businesses and consumers globally with secure, high-performance network solutions and premium broadband services.
Join a team that is shaping what better and safer internet should look like. At ViewQwest, you will have the opportunity to do meaningful work, grow with a high-performing team, and help power the digital future across Asia and beyond.
ResponsibilitiesOversee and manage the assigned cybersecurity product portfolio, ensuring alignment with the company's strategic vision and revenue targets.Build and maintain strategic relationships with product vendors and partners. Manage vendor onboarding, deal registration, and term negotiation to secure favourable terms and support product success.Continuously review and enhance product features based on market landscape, feedback and benchmarks to maintain competitiveness and service quality.Conduct thorough market research and competitive analysis to identify new opportunities and threats.Analyse market trends, gather product requirements from stakeholders, and use data-driven insights to drive product improvements and strategic decisions.Develop and review pricing strategies to ensure products remain competitive. Analyze pricing data from sales trends and competitors to optimize pricing approaches.Create and manage quotations, sales forecasts, business cases, and purchase requisitions, and provide support for tender submissionsEnsure continuous review and improvement of product processes to enhance customer experience, operational efficiency, and cost reduction. Monitor product performance and address any anomalies in revenue or costing trends with proposed solutions.Develop product policies and maintain accurate and timely product information for internal stakeholders. Prepare and conduct periodic product updates and training sessions to ensure all teams are informed and aligned.Act as a product evangelist to build awareness and promote the adoption of cybersecurity solutions both internally and externally.Engage with customers to understand customer requirements and gather insights. Collaborate with sales and Pre-Sales teams to drive product revenue and achieve business targets.Develop comprehensive product materials such as product decks, product requirement documents, price books, and presentations.Assist in developing regional product roadmaps to differentiate products in the cybersecurity market. Facilitate interdepartmental communication to ensure cohesive product positioning and support for sales and marketing initiatives.RequirementMinimum Bachelor's degree in Business, Engineering, Computer Science, or a related field.Knowledge and understanding of Cybersecurity Services are beneficial. Technical expertise in these areas is advantageous.Minimum 2 years of product management experienceProficiency in written and oral English communication, as well as Microsoft Excel and PowerPoint.Must be independent, creative, and driven, with excellent problem-solving abilities and proficiency in data analysis and stakeholder management.
ViewQwest is an award-winning provider of connectivity, managed network, and cybersecurity services. Founded in Singapore in 2001, we operate across multiple countries, connecting businesses and consumers globally with secure, high-performance network solutions and premium broadband services.
Join a team that is shaping what better and safer internet should look like. At ViewQwest, you will have the opportunity to do meaningful work, grow with a high-performing team, and help power the digital future across Asia and beyond.
We are hiring a Level 2 Network Engineer to join our Managed Services team as a hands-on technical escalation point. You will handle incidents and problems escalated from Level 1 Support, troubleshoot complex network and firewall issues, support infrastructure changes and tech refresh projects, and contribute to a disciplined, documentation-driven operations culture.This role demands proven, real-world troubleshooting experience – not just configuration knowledge. You should be able to diagnose and resolve routing, switching, wireless, and firewall issues under pressure, with a structured and methodical approach.
Key ResponsibilitiesNetwork Troubleshooting & SupportTroubleshoot and resolve IP services, routing, switching, firewall, wireless, and FTTx issues escalated from the NOC and Technical Support teams.Diagnose connectivity issues affecting LAN/WAN, wireless, SD-WAN, and SASE environments, applying structured troubleshooting methodologies.Engage vendor support (TAC cases, conference calls) and drive issues to resolution within SLA targets, including coordinating with L3 engineers where required.Monitor network alerts, perform system diagnosis, and take corrective action proactively before customer impact.Provide hardware and software break-fix support for business-critical systems across retail, hospitality, healthcare, government, and financial sector customers.Troubleshoot issues reported by managed-service agents and deliver tech refresh projects for enterprise and government customers.
Network Infrastructure ManagementImplement, administer, and troubleshoot network hardware including routers, switches, firewalls, and wireless access points across multi-vendor environments.Support network upgrades such as OLT deployments, firmware upgrades, software patches, and configuration optimisations.Perform firewall policy management and rule-set changes (Palo Alto, Fortinet, Cato).Manage enterprise wireless networks (Cisco, Aruba, Ubiquiti/UniFi, Huawei).Configure and troubleshoot switching and routing (Cisco, Aruba, Arista, Juniper, Huawei).Support SD-WAN and SASE deployments (Huawei, Palo Alto Prisma, Cato Networks).
Service Management & Change ManagementHandle escalated incidents and problem tickets in Jira Service Management, ensuring SLA compliance, accurate categorisation, and timely updates.Review, plan, and implement network changes with proper risk assessment, approval workflows, and rollback procedures.Validate infrastructure before and after maintenance windows; track and report incident resolutions and system performance.Conduct root cause analysis (RCA) for recurring or major incidents, producing actionable findings and preventive recommendations.
Documentation & Process DisciplineDocument all incident resolutions, problem investigations, configuration changes, and system changes in the knowledge base (Confluence) – this is not optional.Create and maintain runbooks, standard operating procedures (SOPs), and troubleshooting guides for L1 support and peer engineers.Maintain accurate network inventory, topology documentation, and technical specifications for all managed customer environments.Contribute to knowledge-sharing sessions and provide mentoring to junior engineers.
RequirementsMinimum 3 years of hands-on experience in network operations, troubleshooting, and maintenance – preferably in an ISP, managed services, or enterprise NOC environment.Demonstrated real-world experience troubleshooting routing, switching, wireless, and firewall issues in production environments. We will assess this during the interview with scenario-based questions.Experience working in a 24/7 or on-call managed services environment with SLA-driven incident response.
Technical SkillsStrong working knowledge of TCP/IP, VLANs, VPNs, BGP, OSPF, STP, and MPLS.Hands-on experience with at least two of the following firewall platforms: Palo Alto, Fortinet, Cato Networks.Hands-on experience with enterprise switching and routing from at least two of: Cisco, Aruba, Arista, Juniper, Huawei.Working knowledge of enterprise wireless (Cisco, Aruba, Ubiquiti/UniFi, Huawei) and FTTx technologies (OLT, ONT, fibre optics principles).Familiarity with network monitoring tools (e.g. Zabbix, Grafana, SolarWinds, PRTG, Wireshark).
Certifications (Minimum One Required)At least one current, relevant certification is required: CCNP, PCNSA/PCNSE, Fortinet NSE4+, HCIP, Aruba ACSA/ACSP, or equivalent.CCNA-only candidates will not be considered unless accompanied by demonstrable hands-on experience equivalent to CCNP level.ITIL Foundation certification is a plus.Process & Documentation Skills (Mandatory)Proven ability to write clear incident reports, RCA documents, and technical runbooks. We will ask for examples during the interview process.A structured, disciplined approach to incident handling: triage, diagnose, escalate, resolve, document. Unstructured or ad-hoc approaches are not acceptable in this team.Experience with ITSM tools; Jira Service Management experience is a strong advantage.
Soft SkillsStrong analytical and problem-solving skills under time pressure.Clear communication skills for coordination with vendors, customers, and internal teams –both verbal and written.Ability to work independently and take ownership of issues through to resolution.
Nice to HaveExperience with SD-WAN platforms (Huawei, Palo Alto Prisma, Cato Networks).Familiarity with IPS/IDS technologies and security event triage.Exposure to automation tools (Ansible, Python, Bash) for network operations.Experience supporting retail, hospitality, or healthcare sector network environments
ViewQwest is an award-winning provider of connectivity, managed network, and cybersecurity services. Founded in Singapore in 2001, we operate across multiple countries, connecting businesses and consumers globally with secure, high-performance network solutions and premium broadband services.
Join a team that is shaping what better and safer internet should look like. At ViewQwest, you will have the opportunity to do meaningful work, grow with a high-performing team, and help power the digital future across Asia and beyond.
The Digital Transformation Manager is responsible for leading business analysis and process improvement initiatives across the organization while overseeing the daily operations of the Business Analysis (BA) team. This role combines hands-on business analysis with strategic leadership, ensuring that transformation projects are delivered successfully, governance standards are enforced, and team outputs are aligned with business goals. The Manager will play a key role in identifying opportunities to leverage automation and artificial intelligence (AI) as part of solutioning, shaping the company’s digital transformation roadmap, and driving adoption of new systems and processes.
Key ResponsibilitiesBusiness Process TransformationLead the analysis, design, and re-engineering of business processes to eliminate inefficiencies, reduce manual work, and enable automation.Evaluate opportunities to integrate AI-driven tools and intelligent automation into processes and workflows.Partner with stakeholders to define requirements and translate them into actionable solutions with measurable business impact.Team Leadership & DevelopmentSupervise daily BA team operations, providing direction, prioritisation, and quality oversight of deliverables.Mentor, coach, and develop BAs, fostering knowledge transfer, consistency of output, and professional growth.Enforce standards for documentation, UAT, and process alignment across all BA work.Project Delivery & Cross-Team CollaborationManage BA workstreams in transformation projects, ensuring delivery is on time, within scope, and aligned with strategic objectives.Collaborate closely with support teams to ensure requirements are translated effectively into technical solutions.Serve as a key liaison between business users, technical teams, and leadership to ensure clear communication and shared understanding of goals.Facilitate workshops, walkthroughs, and UAT sessions to drive stakeholder alignment and adoption.Governance & ComplianceEnsure adherence to governance policies, approval workflows, and data handling standards across transformation initiatives.Drive consistency in how processes and system changes are documented, reviewed, and approved.Strategic Alignment & InnovationCollaborate with leadership to prioritise transformation initiatives and shape the departmental roadmap.Provide insights and recommendations to ensure projects support long-term organisational strategy and digital innovation goals.Proactively identify and propose AI-enabled solutions to improve customer experience, efficiency, and decision-making.Change Management & AdoptionDevelop and implement change management strategies to support the adoption of new processes and systems.Anticipate potential resistance and design mitigation strategies to ensure smooth transitions across departments.Reporting & Continuous ImprovementConsolidate and present reports on BA activities, project progress, and transformation outcomes to leadership.Monitor performance metrics and lessons learned to refine methodologies and drive continuous improvement.Track adoption and ROI of AI-enabled solutions to ensure sustainable business impact.
Qualifications & SkillsBachelor’s degree in Business, Information Systems, or related field.Minimum 5 years’ experience in business analysis or digital transformation, with proven leadership or supervisory experience.Strong understanding of SaaS platforms, automation, and enterprise transformation initiatives.Familiarity with AI concepts, intelligent automation tools, and their practical application in business processes.Skilled in Agile/Scrum methodologies, requirements management, and stakeholder facilitation.Excellent analytical, problem-solving, and decision-making skills, with the ability to balance detail with strategic perspective.Strong communication and influencing skills, with proven ability to engage both technical and non-technical stakeholders.
