Legal Department
The Legal team is responsible for managing the company's legal affairs from compliance through litigation, collaborating with departments such as Sales, Operations, Human Resources, and Innovation along the way. The Legal team also works closely with external law firms to develop a comprehensive legal strategy and manages these partners to address issues efficiently and effectively. Unlike many other companies where legal roles are purely advisory, Vantage distinguishes itself by granting our legal staff the authority to directly influence business decisions. This empowers our internal team to align legal strategies with long-term operational goals, risk management, and cost efficiency to deliver outcomes that support corporate objectives. This approach allows each team member to make significant, impactful decisions, driving substantial results for the company.
Position Overview
You will be responsible for legal support of client agreements in APAC, including data center leases, service agreements, tenant order forms, and related documents. In addition to providing excellent legal expertise and support, you will bring a proactive, business, and solution-oriented mindset to legal matters, an enterprise lens, and a proven ability to work collaboratively across the organization. You will ideally have data center or related technology expertise, in-house or law firm experience, strong business acumen, enterprise leadership, passion for growing a business, and experience in continuous improvement and driving enhancements that benefit the Company.
Essential Job Functions
Legal Guidance and Negotiation: Provide legal guidance and negotiation expertise for data center transactions in APAC.Draft and negotiate data center agreements with hyperscalers, large wholesale, and enterprise clients, including, without limitation, tenant order forms, change orders, non-disclosure agreements, letters of intent, subordination, non-disturbance, and attornment agreements, service orders, lease agreements, colocation agreements, development agreements, master service agreements, and related documents.Manage client-related issues arising post-contract, such as drafting contract amendments and any issues escalated to legal.Draft commencement notices, delay notices, and other correspondence relating to client agreements.Prepare summaries and abstracts of client agreements and provide guidance on the terms of client agreements.Review and revise after-action reports and similar documents for incidents and other circumstances related to client agreements.Provide legal guidance with respect to compliance initiatives for client agreements.Provide proactive and strategic-level advice that enables Vantage to achieve its business and strategic objectives while fully and appropriately managing and leveraging legal risk.
Cross-Functional Collaboration:Work with cross-functional teams to gather input and consensus on technical, operational, and compliance aspects of data center transactions.Serve as a strategic partner by providing practical, business-focused, and sound legal advice to APAC Sales, Finance, Corporate Development, and Operations teams.
Contract Management and Compliance:Assist with the development and updates to client-related agreement templates and provide counseling on the use of such templates.Provide legal analysis of client agreements in support of certain business development and financing transactions, including document review and due diligence.Ensure compliance with legal and regulatory requirements related to client agreements.
Client Relationship Management:Assist with all legal matters involving client relationships.Support the development, implementation, and management of methodology improvements in the client negotiation process and resolve legal issues that arise in existing client relationships.Support global legal strategy for client agreements, including contract management and governance.
Job RequirementsAdmitted to practice in a common law jurisdiction.7+ years of relevant legal experience.Experience within the data center industry strongly preferred.Strong organizational and project management skills.Strong written and verbal communication skills.Well-rounded lawyer who is also a practical and business-minded executive.Strong communication, negotiation, and legal writing skills. Good interpersonal and management skills.Excellent organization and problem-solving skills that enable the candidate to juggle multiple responsibilities at once and consistently meet tight deadlines, with minimal supervision.Impeccable integrity, credibility, character, and ethics.
About Vantage Data CentersVantage is committed to being a workplace of inclusion, equality, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across six markets in North America and six markets in Europe, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Vantage’s business is growing exponentially through a combination of greenfield market expansion and acquisitions across North America and Europe.
Network TeamThe Network team provides the connectivity fabric that enables global collaboration, secure access, and reliable communication across all business locations and customer touchpoints. This encompasses datacenter network architecture and operations, corporate network infrastructure supporting office locations and remote workers, network security implementation and monitoring, and SD-WAN connectivity solutions. Network reliability directly enables business continuity and productivity, making this function foundational to organizational success and seamless technology experiences regardless of geographic location.Position OverviewVantage is seeking a skilled and hands-on Manager, Network for the Asia Pacific region. This role provides dedicated regional network leadership, serving as the strategic voice for APAC requirements in global architecture decisions and coordinating the execution of network modernization programs across all APAC data center and office locations.The Manager, Network, APAC is responsible for directly addressing the need for regional network leadership that can coordinate modernization program execution, maintain 24x7 coverage across the growing site portfolio, and make informed architecture decisions with appropriate regional context.Reporting to the Director, Network, Global, this role operates within the global network organization while maintaining the regional autonomy necessary to respond to local business requirements with speed and contextual understanding. The manager will oversee a team of Senior Network Engineers across Hong Kong, Singapore, Kuala Lumpur, and future APAC markets including Australia and Japan, ensuring robust, secure, and resilient network services.This role is both strategic and deeply technical. The successful candidate will drive the APAC execution of the global network modernization program.
Essential Job FunctionsLead and manage the APAC Network Engineering team across multiple sites and countries, providing day-to-day operational oversight, career development, performance management, and technical mentorship to build a high-performing, resilient team.Own regional network operations including OT network architecture (BMS, ePMS), LAN, WAN, Wi-Fi, and core services (DNS, DHCP, NAC, IPAM), ensuring continuous secure connectivity, high availability, and adherence to defined SLAs across all APAC data center and office locations.Drive the APAC execution of the global network modernization program with three key components: data center autonomy design enabling each APAC facility to function independently, WAN redesign transitioning from full VPN mesh to regional hub-and-spoke architecture, and end-of-life hardware mitigation across the regional fleet.Serve as the strategic voice for APAC requirements in global network architecture decisions, ensuring that regional considerations including regulatory requirements, vendor ecosystems, and connectivity options are appropriately represented in global design standards.Implement and maintain global reference architectures and network standards across all APAC sites, ensuring consistency in product and design while documenting and obtaining approval for any regional deviations that local conditions require.Serve as the regional escalation point for network incidents during APAC business hours, coordinating cross-functional resolution efforts with Infrastructure and Service Desk teams, and maintaining clear communication cadences with stakeholders during major events.Plan and execute network infrastructure requirements for new site activations across APAC, developing standardized deployment playbooks for network commissioning and ensuring IT network readiness aligns with facility construction and commissioning timelines.Advance network automation and orchestration capabilities within APAC, implementing configuration templating, automated deployment pipelines, and self-service capabilities that reduce manual intervention, improve consistency, and free engineering capacity for higher-value strategic work.Ensure physical separation between OT and IT networks in alignment with security-by-design principles, enforcing least-privilege access, strong identity controls, and continuous validation across all network infrastructure.Manage regional vendor relationships for network hardware, circuit providers, and managed service partnerships, ensuring service quality, cost optimization, and alignment with global enterprise agreements.Collaborate closely with the Infrastructure and Service Desk managers in APAC to ensure cross-functional alignment, reflecting the unified engine model where Network, Infrastructure, and Service Desk operate as interdependent components of an integrated system.Establish and maintain proactive monitoring, logging, and alerting for all critical network services, ensuring telemetry is actionable, reliable, and tied to customer impact, enabling rapid triage and informed decision-making.Establish and maintain comprehensive network documentation including topology diagrams, runbooks, knowledge articles, and operational procedures that enable consistent service delivery and support effective incident response.Provide regular reporting on network health, capacity trends, modernization program progress, and operational metrics to regional and global leadership, contributing APAC data to the unified CIO financial and operational dashboards.Embed documentation-first and security-first principles into all network operations, ensuring compliance with corporate IT policies, information security requirements, and regulatory obligations relevant to each APAC operating jurisdiction.Stay abreast of the latest technologies/trends and how they can be applied to current and future business needs.
Job Requirements7-10+ years of experience in enterprise network engineering and operations, including LAN, WAN, Wi-Fi, and data center networking, with at least 3-5 years in a people management or team lead role.Demonstrated experience managing network operations across multiple sites or geographies, ideally within data center, colocation, or hyperscale environments, with a strong understanding of OT network requirements (BMS, ePMS) in addition to traditional IT networking.Deep technical expertise in enterprise networking technologies including routing and switching, firewall management, VPN architectures, network access control, DNS, DHCP, IPAM, and software-defined networking, with hands-on experience in network modernization and migration programs.Strong experience with network automation and orchestration tools, configuration management, and infrastructure-as-code practices that enable consistent, repeatable network deployments at scale.Strong understanding of ITIL service management principles, particularly incident management, change management, and problem management, with practical experience using ServiceNow or equivalent ITSM platforms.Excellent communication skills with the ability to serve as an effective escalation point, translate technical network concepts into business language for stakeholders, and represent regional requirements in global architecture discussions.Proven ability to manage vendor relationships with circuit providers, hardware manufacturers, and managed service partners, negotiating service agreements and overseeing third-party delivery for quality and cost-effectiveness.Experience supporting new facility builds or data center network commissioning projects, with understanding of how network infrastructure integrates with construction timelines, meet-me room design, and diverse pathway requirements.Strong security mindset with experience implementing network segmentation, OT/IT network separation, zero-trust principles, and compliance with information security standards.Strong alignment with Vantage’s cultural values: no ego, no arrogance, strong teamwork, transparent communication, and commitment to both individual excellence and collaborative achievement.Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field, or equivalent practical experience. Relevant certifications (CCNP/CCIE, Juniper, ITIL) are valued.Willingness to travel across APAC markets (estimated 10-15%) to support site operations, new deployments, and team development. Flexibility to provide occasional after-hours support for critical network incidents.Experience working across diverse APAC markets with cultural awareness and adaptability to different regulatory environments, connectivity landscapes, and vendor ecosystems
About Vantage Data CentersVantage Data Centers is committed to being a workplace of inclusion, equality, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known Hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Network Security DepartmentThe Network Security Department is responsible for protecting the organisation’s network infrastructure from cyber threats while ensuring availability, performance, and compliance. The department works at the intersection of network engineering and cybersecurity, implementing security controls across on premises, cloud, and hybrid environments.
The team designs, deploys, and operates network security technologies such as firewalls, intrusion prevention systems, secure access solutions, and network monitoring tools. In close partnership with the Network Engineering and Cybersecurity teams, the department proactively identifies vulnerabilities, remediates security findings, and continuously improves the organisation’s overall security posture.
Essential Job FunctionsImplement and maintain network-based cybersecurity solutions to enhance the security of networkSupport the deployment, configuration and tuning of security technologies such as firewalls, intrusion detection/prevention systems and secure access platformsAnalyse and remediate findings from regular penetration tests and put remediation plan togetherReview network vulnerabilities in collaboration with cybersecurity teams and external vendors and drive remediation activities to closure.Perform security remediation activities including upgrading network device firmware and software, enabling or disabling security features within network management consoles, adjusting security policies and configurations to reduce riskWork closely with Network Engineering to ensure security controls are aligned with network design, performance and availability requirementsCollaborate with the Cybersecurity team to align network security controls with enterprise security standards and policies
Preferred Tooling ExperienceNext generation firewalls e.g. Fortinet, Palo Alto, CiscoIntrusion Detection / Prevention Systems (IDS/IPS)Secure remote access or VPN technologiesSecurity logging and monitoring platform e.g. SIEM tools
Job RequirementsBachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent practical experienceProven experience in network security engineering or cybersecurity roles with a focus on network infrastructureStrong understanding of Network protocols e.g. TCP/IP, DNS, HTTP/S, routing, switchingStrong understanding of Network security concepts e.g. firewalls, IDS/IPS, segmentation, access controlExperience remediating vulnerabilities identified through: Penetration testing Vulnerability scanning Security assessmentsHands-on experience configuring and managing network security devicesAbility to work effectively across teams and communicate technical concepts to both technical and non-technical audiencesStrong analytical and problem-solving skills with attention to detailAbility to manage multiple remediation efforts in parallel and prioritize based on risk
Preferred QualificationsCCNP certification or equivalent5+ years of experience in network engineering, network security engineering or a closely related cybersecurity role3+ years of experience collaborating with Network Engineering teams, Cybersecurity / SOC team.Familiarity with security frameworks and best practices e.g. ISO 27001, NIST
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Safety and security always matter. During COVID, all positions that can work remotely have been, and appropriate steps have been taken to ensure the safety of employees in any position essential to be on site. Regardless of where you are working, technology to work effectively is provided on or in advance of your first day of employment.
Throughout the year, the advantages of being part of the Vantage team are evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Vantage Data Centers is an Equal Opportunity Employer
Information Technology Department
The Information Technology Department architects and operates the digital foundation powering Vantage Data Centers' global operations while pioneering the intelligent transformation of how we work. Our integrated IT/AI organization delivers enterprise-grade infrastructure, networking, cybersecurity, and end-user services with operational excellence, while simultaneously developing artificial intelligence capabilities that drive measurable business value. We are transforming our service delivery model around ITIL best practices, comprehensive automation frameworks, and governance structures that enable both stability and innovation. Our teams collaborate across Infrastructure, Network, Service Desk, IT Engineering, and Artificial Intelligence functions, emphasizing service over technology and recognizing that success is measured by business outcomes rather than technical implementations. This is an exceptional time to join as we fundamentally reshape how technology serves the organization, creating an environment where operational discipline and innovative experimentation work as complementary forces.Infrastructure Team
The Infrastructure team designs, deploys, and operates the foundational technology platforms that power business operations across our global footprint. This includes enterprise-grade datacenter services spanning compute, storage, virtualization, and database systems, hybrid cloud infrastructure management, and comprehensive lifecycle management from deployment through decommissioning. Through strategic standardization, automation, and proactive capacity planning, the team creates a reliable foundation that reduces operational risk, optimizes resource utilization, and accelerates the organization's ability to respond to market opportunities.
Position OverviewVantage is seeking an experienced and hands-on Manager, Infrastructure for the Asia Pacific region. This role provides dedicated regional infrastructure leadership, eliminating cross-timezone escalation dependencies and establishing clear ownership of standards implementation, lifecycle management, and operational reliability across the growing APAC data center portfolio.
The Manager, Infrastructure, APAC addresses the most significant structural gap in the current organization: the absence of a dedicated regional infrastructure leader who can coordinate across sites, make informed decisions within established frameworks, and serve as the escalation point for infrastructure matters during APAC business hours.
Reporting to the Director, Infrastructure, Global, this role operates within the global infrastructure organization while maintaining the regional autonomy necessary to respond to local business requirements with appropriate speed and contextual understanding. The manager will oversee a growing team of Infrastructure Engineers across Hong Kong, Singapore, Kuala Lumpur, and future APAC markets including Australia and Japan, ensuring consistent service delivery aligned with global standards. his is fundamentally a leadership role that balances technical depth with operational management.
Essential Job Functions· Lead and manage the APAC Infrastructure Engineering team across multiple sites and countries, providing day-to-day operational oversight, career development, performance management, and technical mentorship to ensure a high-performing, resilient team.· Own regional infrastructure operations including server hardware, virtualization platforms (Broadcom VCF), storage systems, and hybrid cloud environments (Microsoft Azure), ensuring high availability, fault tolerance, and adherence to defined SLAs across all APAC data center and office locations.· Drive the regional execution of Project Elevate, implementing predictable lifecycle management with defined refresh cycles, standardized configurations, and proactive capacity planning that eliminates reactive hardware failures and ensures operational continuity.· Implement and maintain global reference architectures and infrastructure standards across all APAC sites, targeting three to four standardized device configurations to eliminate configuration drift and create economies of scale for efficient multi-site support.· Serve as the regional escalation point for infrastructure incidents during APAC business hours, coordinating cross-functional resolution efforts with Network and Service Desk teams, and maintaining clear communication cadences with stakeholders during major events.· Plan and execute infrastructure requirements for new site activations across APAC, developing standardized deployment playbooks and coordinating with construction teams, vendors, and logistics partners to ensure IT readiness aligns with facility commissioning timelines.· Prepare for and execute the Server 2025 rollout across APAC infrastructure, coordinating proof-of-concept testing, migration planning, and deployment in alignment with the global infrastructure roadmap.· Manage regional vendor relationships for infrastructure hardware, maintenance contracts, and managed service partnerships, ensuring service quality, cost optimization, and alignment with global enterprise agreements.· Collaborate closely with the Network and Service Desk managers in APAC to ensure cross-functional alignment, reflecting the unified engine model where Infrastructure, Network, and Service Desk operate as interdependent components of an integrated system.· Contribute to the development of automation workflows and self-healing mechanisms for repeatable infrastructure failure scenarios, treating manual intervention as technical debt to be systematically eliminated.· Establish and maintain comprehensive documentation including runbooks, knowledge articles, and operational procedures that enable consistent service delivery regardless of which team member responds to a given situation.· Provide regular reporting on infrastructure health, capacity trends, lifecycle status, and operational metrics to regional and global leadership, contributing APAC data to the unified CIO financial and operational dashboards.· Support the cultural integration of IT Construction resources into the broader APAC IT organization, fostering cross-functional collaboration and ensuring construction knowledge informs operational infrastructure planning.· Embed documentation-first and security-first principles into all infrastructure operations, ensuring compliance with corporate IT policies, information security requirements, and regulatory obligations relevant to each APAC operating jurisdiction.· Evaluate emerging technologies and recommend adoption strategies to enhance infrastructure capabilities.· Support strategic planning, risk management, and audit readiness for infrastructure operations.· Perform additional duties as assigned to support organizational objectives.
Job Requirements· 7-10+ years of experience in IT infrastructure operations, including server administration, virtualization, storage, and hybrid cloud environments, with at least 3-5 years in a people management or team lead role.· Demonstrated experience managing infrastructure across multiple sites or geographies, ideally within data center, colocation, or hyperscale environments, with a strong understanding of operational challenges in distributed teams.· Deep technical expertise in enterprise infrastructure technologies including VMware/Broadcom VCF, Microsoft Azure, Windows Server, Active Directory, and enterprise storage platforms, with hands-on experience in lifecycle management and capacity planning.· Strong understanding of ITIL service management principles, particularly incident management, change management, and configuration management, with practical experience using ServiceNow or equivalent ITSM platforms.· Experience implementing infrastructure standardization programs, reference architectures, and automation initiatives that reduce manual effort and improve consistency across diverse environments.· Excellent communication skills with the ability to serve as an effective escalation point, translating technical complexity into business language for stakeholders, and coordinating cross-functional resolution efforts during incidents.· Proven ability to manage vendor relationships, negotiate service agreements, and oversee third-party delivery to ensure quality and cost-effectiveness.· Experience supporting new facility builds or data center commissioning projects, with understanding of how IT infrastructure requirements integrate with construction and facilities timelines.· Strong alignment with Vantage’s cultural values: no ego, no arrogance, strong teamwork, transparent communication, and commitment to both individual excellence and collaborative achievement.· Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field, or equivalent practical experience. Relevant certifications (Microsoft, VMware, ITIL) are valued.· Willingness to travel across APAC markets (estimated 10-15%) to support site operations, new deployments, and team development. Flexibility to provide occasional after-hours support for critical incidents.· Experience working across diverse APAC markets with cultural awareness and adaptability to different business practices, regulatory environments, and vendor ecosystems.
About Vantage Data CentersVantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Network TeamThe Network team provides the connectivity fabric that enables global collaboration, secure access, and reliable communication across all business locations and customer touchpoints. This encompasses datacenter network architecture and operations, corporate network infrastructure supporting office locations and remote workers, network security implementation and monitoring, and SD-WAN connectivity solutions. Network reliability directly enables business continuity and productivity, making this function foundational to organizational success and seamless technology experiences regardless of geographic location.
Position OverviewVantage is seeking a skilled and hands-on Manager in Network for the Asia Pacific region. This role provides dedicated regional network leadership, serving as the strategic voice for APAC requirements in global architecture decisions and coordinating the execution of network modernization programs across all APAC data center and office locations.
The Manager, Network, APAC is responsible for directly addressing the need for regional network leadership that can coordinate modernization program execution, maintain 24x7 coverage across the growing site portfolio, and make informed architecture decisions with appropriate regional context.
Reporting to the Director, Network, Global, this role operates within the global network organization while maintaining the regional autonomy necessary to respond to local business requirements with speed and contextual understanding. The manager will oversee a team of Senior Network Engineers across Hong Kong, Singapore, Kuala Lumpur, and future APAC markets including Australia and Japan, ensuring robust, secure, and resilient network services.
This role is both strategic and deeply technical. The successful candidate will drive the APAC execution of the global network modernization program.
Essential Job FunctionsLead and manage the APAC Network Engineering team across multiple sites and countries, providing day-to-day operational oversight, career development, performance management, and technical mentorship to build a high-performing, resilient team.Own regional network operations including OT network architecture (BMS, ePMS), LAN, WAN, Wi-Fi, and core services (DNS, DHCP, NAC, IPAM), ensuring continuous secure connectivity, high availability, and adherence to defined SLAs across all APAC data center and office locations.Drive the APAC execution of the global network modernization program with three key components: data center autonomy design enabling each APAC facility to function independently, WAN redesign transitioning from full VPN mesh to regional hub-and-spoke architecture, and end-of-life hardware mitigation across the regional fleet.Serve as the strategic voice for APAC requirements in global network architecture decisions, ensuring that regional considerations including regulatory requirements, vendor ecosystems, and connectivity options are appropriately represented in global design standards.Implement and maintain global reference architectures and network standards across all APAC sites, ensuring consistency in product and design while documenting and obtaining approval for any regional deviations that local conditions require.Serve as the regional escalation point for network incidents during APAC business hours, coordinating cross-functional resolution efforts with Infrastructure and Service Desk teams, and maintaining clear communication cadences with stakeholders during major events.Plan and execute network infrastructure requirements for new site activations across APAC, developing standardized deployment playbooks for network commissioning and ensuring IT network readiness aligns with facility construction and commissioning timelines.Advance network automation and orchestration capabilities within APAC, implementing configuration templating, automated deployment pipelines, and self-service capabilities that reduce manual intervention, improve consistency, and free engineering capacity for higher-value strategic work.Ensure physical separation between OT and IT networks in alignment with security-by-design principles, enforcing least-privilege access, strong identity controls, and continuous validation across all network infrastructure.Manage regional vendor relationships for network hardware, circuit providers, and managed service partnerships, ensuring service quality, cost optimization, and alignment with global enterprise agreements.Collaborate closely with the Infrastructure and Service Desk managers in APAC to ensure cross-functional alignment, reflecting the unified engine model where Network, Infrastructure, and Service Desk operate as interdependent components of an integrated system.Establish and maintain proactive monitoring, logging, and alerting for all critical network services, ensuring telemetry is actionable, reliable, and tied to customer impact, enabling rapid triage and informed decision-making.Establish and maintain comprehensive network documentation including topology diagrams, runbooks, knowledge articles, and operational procedures that enable consistent service delivery and support effective incident response.Provide regular reporting on network health, capacity trends, modernization program progress, and operational metrics to regional and global leadership, contributing APAC data to the unified CIO financial and operational dashboards.Embed documentation-first and security-first principles into all network operations, ensuring compliance with corporate IT policies, information security requirements, and regulatory obligations relevant to each APAC operating jurisdiction.Stay abreast of the latest technologies/trends and how they can be applied to current and future business needs.
Job Requirements7-10+ years of experience in enterprise network engineering and operations, including LAN, WAN, Wi-Fi, and data center networking, with at least 3-5 years in a people management or team lead role.Demonstrated experience managing network operations across multiple sites or geographies, ideally within data center, colocation, or hyperscale environments, with a strong understanding of OT network requirements (BMS, ePMS) in addition to traditional IT networking.Deep technical expertise in enterprise networking technologies including routing and switching, firewall management, VPN architectures, network access control, DNS, DHCP, IPAM, and software-defined networking, with hands-on experience in network modernization and migration programs.Strong experience with network automation and orchestration tools, configuration management, and infrastructure-as-code practices that enable consistent, repeatable network deployments at scale.Strong understanding of ITIL service management principles, particularly incident management, change management, and problem management, with practical experience using ServiceNow or equivalent ITSM platforms.Excellent communication skills with the ability to serve as an effective escalation point, translate technical network concepts into business language for stakeholders, and represent regional requirements in global architecture discussions.Proven ability to manage vendor relationships with circuit providers, hardware manufacturers, and managed service partners, negotiating service agreements and overseeing third-party delivery for quality and cost-effectiveness.Experience supporting new facility builds or data center network commissioning projects, with understanding of how network infrastructure integrates with construction timelines, meet-me room design, and diverse pathway requirements.Strong security mindset with experience implementing network segmentation, OT/IT network separation, zero-trust principles, and compliance with information security standards.Strong alignment with Vantage’s cultural values: no ego, no arrogance, strong teamwork, transparent communication, and commitment to both individual excellence and collaborative achievement.Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field, or equivalent practical experience. Relevant certifications (CCNP/CCIE, Juniper, ITIL) are valued.Willingness to travel across APAC markets (estimated 10-15%) to support site operations, new deployments, and team development. Flexibility to provide occasional after-hours support for critical network incidents.Experience working across diverse APAC markets with cultural awareness and adaptability to different regulatory environments, connectivity landscapes, and vendor ecosystems.
The Technology & Systems Department for Vantage Data Centres is very hands on. In most cases, we specify, purchase, configure and maintain all networking and server hardware. We also work closely with partner VARs to learn about the latest technology changes so we can make informed purchase decisions. The IT department is always looking for ways to strike the best balance between technology, performance and cost.
Vantage Technology & Systems also participates in designing each of our new data centre building’s networking infrastructure, including but not limited to: diverse pathways connecting to carriers, meet-me room (MMR) hosting (rack, cabs, ladders, cross connect panels…), wireless AP coverage, etc. If you like getting your hands dirty and helping to design, build and maintain IT infrastructure in a modern data centre, then come work at Vantage. We’re expanding with many new builds!
Essential Job Functions
To assist with updating and maintaining the ticketing system based on functional and business requirements. To provide telephone, email and field support to internal customers and colleagues providing an excellent level of service to meet Vantage’s SLA. Calls must be logged, prioritised and actioned via the IT ticket system. To ensure that all associated tickets are updated in a timely manner so that the status of logged calls can be monitored, and problem reporting can be done effectively. To be able to identify trends and escalate them to other global team members as well as be proactive in identifying areas for improvement. Ability to identify and translate common escalated issues into employee self-service guide and platform. To assist in the development of the Service Desk procedures and creation of material knowledge base articles To undertake project work assigned by management, and provide regular weekly/monthly reports as agreed, ensuring that the work is done to agreed standards and that any problems are communicated in a timely manner. To undertake the installation, maintenance and decommissioning of computer hardware, software and peripherals ensuring that this is done to agreed procedures and standards and that all relevant documentation is maintained. Frequent contact with employees at all levels of the organization; frequent external contact with vendors To act as an escalation point for 1st and 2nd line support and onward link between our internal customers and Global IT department Assist in maintaining Vantages IT assets provisioning, decommissioning to disposal aligned to the global standards. Support all Site IT equipment (with global support if required) within local and regional offices inclusive of AV equipment, wireless access points, IDF room and scheduled power maintenance outage. Work with external vendors to diagnose, troubleshoot, fix/repair technical issues with software and hardware.Assist in the care and maintenance of computing, network and office equipment. Deploy, install, and configure OS and software applications via Autopilot and Pre-provisioningProvide new or regular orientation and guidance to users on how to operate new software, collaboration tools, and computer equipment as per the global process.Properly escalate unresolved daily issues to appropriate teams.
Job Requirements
Bachelor of Science degree or equivalent experience preferred.Ability to support a Hybrid Cloud Environment. Consisting of Active Directory, Azure and Office 365. Experience working with Android and IOS phones. Excellent English written and oral communication skills. Some travel is expected in the region.4-6 years’ experience working in a global corporate end users/service desk environment in a matrix reporting environment support global user.Excellent problem-solving and communication skills Strong prioritization and organization skills with the ability to handle multiple tasks at once including office projects.Ability to manage regional vendors for support and maintenance in line with global procurement, support and maintenance standards and agreements.Ability to provide step-by-step technical help, both written and verbal Ability to support global users remotely. Experience working with ServiceNow platform is required.Work under limited supervision, both independently and within a team environment.Hands-on experience dealing with on Incident, Request, Change and problem management. Preferably holding a current qualification of at least ITILv3 Technical qualifications such as Comptia A+, Network +, Microsoft certification would be advantageous. Experience in supporting networking related issues would be advantages.
