New Business & Revenue Generation• Lead New Business Development activities, including prospecting, qualifying, consulting, and end-to-end deal closure within key enterprise accounts.• Achieve and exceed the annual revenue quota booking, focusing on securing significant growth year-over-year.• Identify, assess, and conduct feasibility checks on new sales opportunities to ensure maximum conversion into revenue, aligned with strategic sales targets.• Prospect, qualify, and develop new business opportunities by initiating contact, understanding client pain points, and crafting tailored solution propositions across Tata Communications' portfolio.
Strategy, Planning & Execution• Contribute to the company’s long-range sales strategy and accurately forecast sales volumes for the assigned territory/market.• Develop robust territory planning and segmentation strategies to maximize market penetration.• Research, monitor, and understand market and competitive trends to create strategic plans that consistently deliver desired results.• Demonstrate strong involvement in complex deal negotiations and key decision making processes.
Relationship Management & Cross-Functional Leadership• Build and maintain strategic relationships at all organizational levels within client accounts for greater customer reach and influence.• Conduct negotiations with customers based on pricing models and advanced technical solutions. • Demonstrate the ability to work effectively cross-functionally across various internal organizations (Product, Engineering, Legal, Delivery) to drive desired outcomes.• Capable of identifying key issues and priorities, and delivering results with minimal direction and supervision.• May be required to lead/manage small teams for specific projects or initiatives.
• Strategic Thinking: Ability to align technology strategies with business objectives and future trends.• Collaboration & Influence: Strong stakeholder management and ability to work cross functionally.• Agility & Adaptability: Ability to navigate change, embrace new challenges, and pivot strategies as needed.• Results-Driven Approach: Focused on achieving business outcomes, efficiency, and scalability.• People Leadership: Inspiring and developing high-performing teams through mentorship and empowerment.• Customer-Centricity: Understanding customer needs and leveraging technology to enhance user experiences.• Execution Excellence: Strong project management, execution skills, and ability to deliver within deadlines.
• 7+ years of progressive sales experience, ideally within the Telco or Global Service Integrator sectors.Must have proven experience selling Digital Transformation solutions to large enterprise customers, specifically in the following high-growth areas: Network & Connectivity (e.g., SD-WAN), Cloud Services, Cybersecurity (e.g., SASE), Contact Centre Solutions (CCaaS) Unified Communications as a Service (UCaaS)• Possesses an entrepreneurial mindset with significant experience operating in emerging markets.• A strong communicator and confident individual with a highly positive and professional working attitude. Demonstrated flexibility in resolving complex problems/issues, showcasing an in-depth command of relevant techniques, processes, tools, and standards.
Technical skillsCandidate should have Service desk experience with skill set of Level 1 to Level 1.5 troubleshooting.Candidate should know the basic of networking, First level IP troubleshooting & hands on experience of SDWAN
This role is responsible for managing the complete lifecycle of critical incidents to ensure timely resolution, coordination between technical teams, communication with internal stakeholders and customers, and continuous improvement of incident handling.
Core Competencies & Soft SkillsAbility to lead and motivate cross-functional teams.Communication: Excellent verbal and written communication skills.Process oriented: Knowledge of Incident Management, Major Incident Management, RCA - PCA & problem management.
Criteria : 1-5 years of relevant experience Or ]Fresh graduates who has completed Engineering / Diploma can also apply
As a Field Operations Engineer specializing in Submarine Cable Landing Stations, you will be a pivotal member of our team, responsible for ensuring the seamless operation and maintenance of our critical submarine cable infrastructure. This hands-on role involves applying your expertise in SDH, DWDM, and Ethernet technologies to manage daily operations, conduct essential network testing, and execute complex project implementations and migrations. You will be instrumental in troubleshooting intricate issues, adapting quickly to new challenges, and maintaining the high availability of our global network. This position demands a proactive, detail-oriented individual who thrives in a fast-paced environment, capable of working independently and contributing significantly to the reliability and performance of our advanced communication systems.
• Operations and maintenance support of network equipment DWDM/SDH/Ethernet/IP/MPLS, Transmission Equipment, Submarine Cable Landing Stations’ SLTEs.• Resolve proactive and reactive L1 faults arising in the network equipment or individual customer circuits by analyzing, troubleshooting and incident response on the system. Communicate with NOC technicians and/or local service providers and track those problems through to resolution. 2 | Page es)• Service Delivery/Provisioning support of Carrier/Metro Ethernet, SDH/DWDM, IP/MPLS, Voice, International customer / backbone circuits and last mile links through daily interaction with internal Service Delivery teams. Responsible for layer-1 & layer-2 testing using optical test equipment.• Installation and Commissioning of Transmission/DWDM, IP/ MPLS, Ethernet, Voice or any other network devices through internal projects and perform upgrades within the existing system as per the project plans and scope of work provided by Engineering/ PM.• Supporting submarine cable repair by performing required operations in the PFE, running COTDR tests as required through interactions with the cable repair ship that carry out the subsea cable repair work on a 24/7 basis.• Maintaining accurate inventory of hardware assets (periodic physical asset audits), upkeep perfect circuits/networks records, timely update of OSS/BSS tools, adhering to all internal/external audit requirements including the upkeep of the accuracy of all network operations relevant data, follow all internal process/procedures diligently.• Requirement to perform rotational shift and weekly 24/7 standby duties. Involves frequent travelling to multiple other PoPs (around 20) within Singapore for the operation and maintenance related activities. Travel, when necessary to overseas PoPs/ network sites in Malaysia, Indonesia, Thailand, Vietnam, Bangladesh, Brunei for the network implementation/ deployment works.• Perform network circuits migration (physical/optical layer migration of multiple links from one device to another in a phased manner to meet network infrastructure’s new platform upgrades).• Ensure necessary coordination on certification field level testing. Coordinate with the technical teams for new enhancements issue resolution.• All or any other work arising out of the business/operations requirement -not limited to maintaining the sanity/ hygiene of the datacentre environment, movement of hardware assets within Singapore offices, carry out any ad hoc jobs.• Track and monitor the environmental performance to ensure minimal interruption to network transmission and or network switches.• Lead, drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing the cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments.• Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.• May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Network Operations Support.• Operational role responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area. Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures.• Good understanding and working knowledge of SDH, DWDM / Submarine cable system operations, Ethernet technologies and structured cabling. Should have used and be familiar with SDH/DWDM, Ethernet, OTDR, COTDR network testing equipment.• Networks Project Implementation, migration of circuits/equipment experience.• A fast learner with multitasking skills and ability to work under pressure and perform given task with minimal to no supervision.• Possess analytical and troubleshooting skills and knowledge that allows you to adapt effectively in dealing with unfamiliar issues, challenges and problems.• Opportunity to lead a high-impact, high-growth global operations function in a rapidly evolving industry.• Drive innovation and transformation for some of the world’s leading enterprises.• Collaborate with a dynamic, ambitious, and customer-focused leadership team.
About The CompanyTata Communications Redefines Connectivity with Innovation and Intelligence Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications.
About The RoleAs a Senior Sales Manager, you will be responsible for driving the long-range sales strategy and revenue growth for our Wholesale Data Services portfolio. This role requires a blend of high-level territory planning and hands-on execution. You will identify high-value sales opportunities, conduct technical and financial feasibility checks, and lead the expansion of our partner ecosystem to ensure maximum conversion and consistent revenue generation.
Key ResponsibilitiesSales Strategy & Execution: Develop and implement robust sales plans to hit annual targets; closely monitor account performance and forecasting accuracy. Relationship Management: Engage directly with key global and regional carriers to understand their technical requirements, price sensitivity, and long-term infrastructure needs.Opportunity Leadership: Provide expert support to the team during complex deal closures, reinforcing the company s value proposition to ensure high win rates. Tactical Influence: Contribute significantly to the direction of new products and operational processes based on market feedback and business strategy. Process Optimization: Identify bottlenecks in the current sales cycle and adapt methods/techniques to improve efficiency and implementation.Project Guidance: Lead critical projects by providing instruction and mentorship to project team members, ensuring high-quality delivery and alignment with business units.Regional Collaboration: Participate in regional initiatives and cross-functional teams to align local efforts with broader organizational goals.
You Will Be Accountable ForTo prospect, qualify, develop new business opportunities with new & existing potential clients for solutions, products and services to develop strategy to initiate contact, identify and understand their pain point for a solution proposition. Identify requirements and sales opportunities with customers.Conduct negotiations with customers based on pricing and technical solutions. Strategic relationship management at all levels for greater customer reach Strong involvement in complex deals and decision-making processes.Demonstrated ability to work cross- functionally across various organizations to drive outcome. To research, monitor and understand the market and competitive trends to create strategic plans that will deliver desired results.May lead/manage small teams for small projects. Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and competitive supervision.Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialization.Able to identify problems and significantly improve, change, or adapt existing methods and techniques.
Key Qualification & ExperienceIndustry Expertise: 8-15 years of proven experience in Wholesale Data Services sales, specifically selling to Service Providers and International Carriers.Market Knowledge: Deep experience handling International Carriers; a strong network or background with APAC carriers is a significant advantage.Product Proficiency: Skilled in building complex commercial models featuring a mix of IP Transit, IPLC, Ethernet Services, and Wavelength Services.Academic Background: Bachelor s degree in Information Technology, Computer Engineering, or Computer Science. An MBA in Marketing is highly preferred.Soft Skills: A confident, proactive communicator with a positive attitude and the ability to influence stakeholders at all levels.
Perks And BenefitsWe offer a competitive salary and a comprehensive benefits package that includes:Family healthcare Annual Bonus / Uncapped IncentivesFlexible benefits programMobile allowance & Business Travel ReimbursementPaid time off (including annual leave, medical leave, and other forms of leave)
We are an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We celebrate differences and ensure that all qualified applicants receive fair consideration for employment, regardless of race, colour, religion, gender, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity drives innovation, and we are dedicated to creating a workplace where everyone feels valued, respected, and empowered to contribute their best.
