Role PurposeThe Assistant Market Manager, Contract and Tender, is a key commercial support role responsible for full tender and contract lifecycle management to ensure all submissions, reviews, and contractual documents are compliant, accurate, and delivered on time. Central to standardising tender processes and managing risk, the role is instrumental in supporting the commercial team’s success. By driving process efficiency and facilitating strategic commercial activities, this role contributes directly to winning, retaining, and growing key global accounts.
Role AccountabilitiesContract and Tender ManagementSupport the end-to-end negotiations process and serve as a point of contact for internal teams for tender and contract related queries.Analyse tender document, communicate customer requirements, commercial terms, pricing structures to relevant stakeholders to ensure key criteria are understood.Together with market team, prepare tender pricing input, review and verify tender input to ensure clarity, consistency and timely response in support of frontline sales teams.Liaise with functional teams (legal, risk, insurance, tax, credit desk, etc) to gather tender input when necessary.Assist in drafting and updating commercial terms, addenda using standard service agreement template.Respond to post-tender or contract queries, ensuring contractual obligations and changes are clarified and executed.Collaborate with Trade Desk team to ensure accurate rate and charges filings in the Contract Management System.Work with Market Manager to manage the Rebate Agreement/Volume Incentive Program offer and authorization process by verifying and qualifying the payment with account owner, market team and finance team to ensure the volume, revenue and contributions are properly reviewed.Ensure all customer tender and contract documents are logged, version-controlled, and properly archived in the centralized sharepoint.Liaise with the oversea support team (ie. Bangalore-based) to ensure data accuracy and standardized tender process execution with target turnaround times.Other ad-hoc assignments required in supporting business strategic activities.
Reporting and AnalysisMonitor and report tender schedule and deadlines to ensure accounts are actively managed and enable both short-term tactical wins and long-term strategic partnerships.Maintain the dashboard database and assist in generating reports by utilizing digital tools to track contract performance, win/loss rates, key obligations and risks to support commercial strategic planning.Support multiple tender and contract sign-off workflows (ie. DocuSign) and escalate issues as needed.
Operational Excellence and Continuous ImprovementDrive process standardisation and consistency in internal process and approach for contract and tender negotiations to enhance efficiency, reduce risk and improve outcomes.Support process design and feedback in coordination with Business Process Owner and functional teams.Take initiatives and contribute to continuous improvement projects, automations, and best-practice sharing across teams.
Key Qualifications & Skills Qualifications & Experience Bachelor’s degree in business, Supply Chain, Logistics or related field. Minimum 5 years of experience, with 3 years in tender management, contract administration, or commercial support roles (preferably in shipping, logistics, or similar industries) Good understanding of commercial terms, tender and contract governance. Exposure to regulatory environment is a plus (China, USA etc)
Technical and Digital Proficiency Advanced MS Office Excel (pivot tables, data visualization, etc), Word (formatting) and PowerPoint (reporting). Experience with e-tendering portals and online bid platforms (SAP Ariba, Coupa, etc) Proficient in document collaboration tools (e.g SharePoint, Microsoft Teams, OneDrive, etc) Familiar with data dashboard or visualization tools (e.g. PowerBI or equivalent tools)
Personal Attributes Strong ownership mindset and accountability. Highly organised, detail-oriented, and able to manage multiple priorities under tight deadlines. Excellent communication and stakeholder engagement skills Analytical, with ability to interpret and report data Ability to work independently and collaboratively under minimum supervision.
By submitting your CV, you are deemed to have agreed and consent to the collection, use and/or disclosure of your personal data to the Company for the purposes of recruitment and employment only in accordance with the Company's Recruitment Data Privacy Policy on our website. Swire Shipping is committed to ensuring equal equitable access and participation for persons who experience disability. SSL is committed to treating persons with disability in a way that allows them to maintain their dignity and independence. Reasonable adjustments can be made upon request based on understanding of those accommodations. Across Swire Shipping, we seek to create a supportive and inclusive environment that embraces individuality and recognise the benefits that these differences make. We do this by ensuring that all individuals are treated with respect and understanding and actively promote Equal Employment Opportunity (EEO) and do not tolerate discrimination, harassment, bullying, retaliation, or intimidation of any kind. We are committed to driving the strategy, policies, and accountability to build and sustain a diverse global workforce, through equitable processes and systems where everyone can contribute their very best.
Role Accountabilities (What is this role responsible for delivering?)
Assisting in cargo transport and engineering for any types of cargo on various vessels.Providing transport engineering solutions in areas such as heavy lifting, sea-fastening, ship stability and structural analysisPreparing and updating cargo stowage, lifting, sea-fastening and other relevant operational plansProviding technical support, advice, and solutions to the commercial and chartering teams in transport cargo projects tenders and enquiriesPlanning and developing optimal operational and transport engineering solutions, which are safe and cost-effective cargo operations together with the commercial and operations teams, and cargo superintendentsCoordinating and managing cargo operations and projectsAttending technical and operations meetings with clients and various stakeholdersAssisting and ensuring all operations, i.e., loading and discharging, are conducted in accordance with the latest plans, relevant policies, procedures, agreements, and legislative requirementsConducting pre-inspection of cargo and attending pre-operations meetings to ensure smooth and safe cargo - loading and discharging – operationSupervising and assisting as Cargo Superintendent (CSI) on board during all loading and discharging operation.Monitoring and reporting of daily operations on board.Preparing detailed reports on the loading / discharge operations.Ensuring that all HSE company standards are maintained all the time by the vessel crew, stevedores, sub-contractor and third party on board during the ship’s port calls.
Crisis ManagementMake every effort to be aware of and understand your role in the event of a crisis.Make every effort to attend any relevant training, simulations and or meetings relating to Crisis ManagementPerform your role as best as possible in a calm and collaborative manner in line with the relevant policy and procedures in the event of a CrisisProvide input and feedback towards the ongoing improvement of the Crisis Management framework and procedure.
Key Qualifications & Skills (What knowledge will ensure success in the role?)
Qualifications & Technical SkillsMinimum Bachelor’s degree in Naval Architecture, Ocean Engineering or Structural EngineeringKnowledge and experience in Finite Element Analysis and relevant design standards, motion response, calculations such as stability, structural and strength verification, and structural design and drawings for Classification Society approvalsDemonstrated knowledge of Class Societies, Ship Classification Rules, and IMO Rules.Skills in AutoCAD and FEA software such as Ansys etc, are required
Professional SkillsPreferably having more than 3 years of related experience with cargo planning, structural analysis, and project management.Preferably having more than 3 years of related experience as Cargo Superintendent (CSI).Proven ability to interpret technical drawings, produce solutions and operate with an eye for detailSelf-starter and a committed team player with good interpersonal skills and an analytical mindWell-developed communication and team skills with a dedicated approach to meeting customer requirementsAbility to multi-task in a fast-paced working environment
By submitting your CV, you are deemed to have agreed and consent to the collection, use and/or disclosure of your personal data to the Company for the purposes of recruitment and employment only in accordance with the Company's Recruitment Data Privacy Policy on our website. Swire Shipping is committed to ensuring equal equitable access and participation for persons who experience disability. SSL is committed to treating persons with disability in a way that allows them to maintain their dignity and independence. Reasonable adjustments can be made upon request based on understanding of those accommodations. Across Swire Shipping, we seek to create a supportive and inclusive environment that embraces individuality and recognise the benefits that these differences make. We do this by ensuring that all individuals are treated with respect and understanding and actively promote Equal Employment Opportunity (EEO) and do not tolerate discrimination, harassment, bullying, retaliation, or intimidation of any kind. We are committed to driving the strategy, policies, and accountability to build and sustain a diverse global workforce, through equitable processes and systems where everyone can contribute their very best.
Role Purpose (Why do we need this role?)Be part of our centralised pricing department and work with the Market Manager to manage quotation requests and deliver prices to customers. Assistant Market Managers will ensure speed-to-market for all pricing requests and assist the Market Manager in developing pricing tactics and strategies to achieve contribution and market share targets.
Role Accountabilities (What is this role responsible for delivering?)Business/Growth TargetsProcess quotation requests from sales in a timely and efficient manner in line with commercial targets.Assist the setting of tariff levels and support development of competitive pricing proposals.Assist the Market Manager in understanding key market, customer, and sector trends.Assist the Market Manager in understanding competitive behaviours in the market.Assist the Market Manager in understanding and achieving market share targets.Assist the Market Manager in formulating proactive tactical pricing initiatives that react to market conditions and deliver value.Facilitate non-standard quotation requests, as directed by the Market Manager.Manage the day-to-day administrative functions of Market management.
Customer ExperienceContribute to an exceptional customer experience by ensuring:Speed to market and fast quote turn times for sales team deliveryShort-term pricing and sales strategies with regional sales teamsSet Port Pair / Equipment type level tariffsSet and monitor discount from tariff levels to achieve speed to marketSet and monitor strike rates at tariff levels
ReportingPrepare annual budgets, quarterly forecasts, and monthly accounts for cargo contribution across all servicesAnalyse trends, market profile and competition changes.Define and understand model voyage from Line/Capacity managers for specific sectors and monitor performance.
Develop market intelligence:Develop expertise in their CIF/FOB markets, and embed this knowledge into the organization.Review feedback from customers (via Sales) and competitor behaviour to contribute to tactical pricing and product discussions.
Crisis ManagementMake every effort to be aware of and understand your role in the event of a crisis.Make every effort to attend any relevant training, simulations and or meetings relating to Crisis ManagementPerform your role as best as possible in a calm and collaborative manner in line with the relevant policy and procedures in the event of a CrisisProvide input and feedback towards the ongoing improvement of the Crisis Management framework and procedure.
Key Qualifications & Skills (What knowledge will ensure success in the role?) QualificationsDegree qualification with business/marketing focus
Technical Skills1-3 years’ related experience in Shipping industry preferredA good understanding of the financial drivers to the business and customersFinancial acumen: ability to prepare and analyse financial data in support of business initiativesGood communication, presentation and negotiation skills.Demonstrated commitment to exceptional customer service.
Professional SkillsCustomer-centricity: Dedicated to meeting the expectations and requirements of internal and external customers by providing improvements in products and services. Talks and acts with customers in mind. Builds a high level of customer orientation throughout the organisation.Ownership and accountability: Take responsibility for individual and team output and resultsCollaboration: work effectively with internal and external stakeholders; seek and provide help to colleagues
By submitting your CV, you are deemed to have agreed and consent to the collection, use and/or disclosure of your personal data to the Company for the purposes of recruitment and employment only in accordance with the Company's Recruitment Data Privacy Policy on our website. Swire Shipping is committed to ensuring equal equitable access and participation for persons who experience disability. SSL is committed to treating persons with disability in a way that allows them to maintain their dignity and independence. Reasonable adjustments can be made upon request based on understanding of those accommodations. Across Swire Shipping, we seek to create a supportive and inclusive environment that embraces individuality and recognise the benefits that these differences make. We do this by ensuring that all individuals are treated with respect and understanding and actively promote Equal Employment Opportunity (EEO) and do not tolerate discrimination, harassment, bullying, retaliation, or intimidation of any kind. We are committed to driving the strategy, policies, and accountability to build and sustain a diverse global workforce, through equitable processes and systems where everyone can contribute their very best.
Role Purpose(Why do we need this role?)
We are looking for a Business Systems Analyst with a strong technical background and deep knowledge in liner shipping applications. The ideal candidate will serve as the bridge between business stakeholders and technical teams, ensuring the effective use and continuous improvement of systems that support documentation, bookings, schedules, cargo operations, and integrations across the shipping value chain.
Role Accountabilities (What is this role responsible for delivering?)
Collaborate with business users (e.g., documentation, operations, customer service, sales) to gather, analyze, and translate business requirements into functional specifications.Provide day-to-day support for shipping applications, including issue investigation, root cause analysis, and resolution coordination.Analyze and optimize existing business processes and system workflows related to liner shipping operations.Liaise with vendors and internal IT teams to manage system enhancements, bug fixes, and change requests.Participate in system implementation, upgrades, integration, testing (UAT), and training activities.Develop and maintain business process documentation, user guides, and training materials.Ensure application configurations meet evolving business and regulatory requirements.Support and troubleshoot system issues, leveraging SQL, interface logs, and business process knowledge to identify root causes.Conduct data analysis and generate reports to support business operations and decision-making.Work closely with vendors to ensure solutions are tested and delivered to production accurately.Monitor application performance and proactively suggest improvements or preventive measures.Support application upgrades, rollouts of new modules, and ERP/system transformation projects.
Project ManagementSupport the analysis of business initiatives; provide input to the development of business cases and project measurement objectives.Prepare feasibility studies; recommends and establishes program objectives, priorities and schedules in conjunction with user and functional requirements and conducts end-user training, as needed, for assigned applications.Works with business stakeholders and/or vendor for project acceptance tests.Managing overall coordinate of IT applications development projects from planning through implementation. Including on setting up project scope, priorities and deliverable schedules in line with the business users.Facilitating discussions and consensus among various project stakeholders.
Key Qualifications & Skills(What knowledge will ensure success in the role?) Qualifications and Experience Bachelor’s degree in computer science, Information Systems, Logistics, or a related field.6–10 years of experience in application/business systems analysis, with at least 3+ years in liner shipping systems (e.g., Solverminds, CargoWise, in-house ERP, legacy terminal systems).Strong knowledge of shipping workflows such as booking, BL/documentation, scheduling, EDI, and cargo tracking.Hands-on experience with shipping or logistics applications (e.g., CargoWise, Solverminds, INTTRA, GT Nexus, or proprietary shipping platforms).Deep understanding of liner shipping operations, including booking lifecycle, BL issuance, vessel scheduling, and equipment management.Proven ability to manage cross-functional requirements and translate them into scalable, maintainable technical solutions.
Professional SkillsRelationship management experience in support of Business units.Help the team to build up their relationships with the Business units.Experience with implementing, configuring and testing solutions.Strong analytical skillsAble to work as part of an international team with people in different time zones and culturesAble to develop and maintain good working relationships with all levels of users and vendorsAble to communicate complex information clearly and conciselyAble to collaborate with customers, external partners and business personnel to manage problem resolution effectivelyA team player who is self-motivated and possesses good interpersonal, collaboration and organizational skills.Results driven and with a positive attitudeResourceful, meticulous, detail-oriented, accountable and discreet with sensitive / confidential informationWork cross-functionally and think both critically and strategicallyStrong analytical, problem-solving, and process-mapping skills.
Technical SkillsStrong command of SQL for data analysis, issue troubleshooting, and ad-hoc reporting.Knowledge of shipping EDI standards (e.g., EDIFACT, VERMAS, COPRAR, CODECO) and API-based integrations (REST, JSON, XML).Experience working with system logs, file transfer protocols (SFTP), and troubleshooting data exchange failures.Understanding of application configuration, master data dependencies, and system workflows in liner shipping.Proficiency with tools such as ManageEngine, JIRA, ServiceNow, Confluence, and data validation tools (e.g., Postman, SQL Developer).
By submitting your CV, you are deemed to have agreed and consent to the collection, use and/or disclosure of your personal data to the Company for the purposes of recruitment and employment only in accordance with the Company's Recruitment Data Privacy Policy on our website. Swire Shipping is committed to ensuring equal equitable access and participation for persons who experience disability. SSL is committed to treating persons with disability in a way that allows them to maintain their dignity and independence. Reasonable adjustments can be made upon request based on understanding of those accommodations. Across Swire Shipping, we seek to create a supportive and inclusive environment that embraces individuality and recognise the benefits that these differences make. We do this by ensuring that all individuals are treated with respect and understanding and actively promote Equal Employment Opportunity (EEO) and do not tolerate discrimination, harassment, bullying, retaliation, or intimidation of any kind. We are committed to driving the strategy, policies, and accountability to build and sustain a diverse global workforce, through equitable processes and systems where everyone can contribute their very best.
Role Purpose (Why do we need this role?)
As a key driver of Swire Shipping’s Strategy and the Transformation Division, the Project Manager plays a crucial role in driving Swire Shipping’s transformation. This role is at the forefront of delivering impactful change across our people, processes, and technology landscape taking an active role in managing the successful delivery of key transformation programmes. As Project Manager you will take key accountabilities in the design, implementation and delivery of these programmes and the projects that support them ensuring that they are delivered on time, within scope, and meet business objectives. This requires finesse in coordinating resources, managing risks, and engaging stakeholders across the organisation. Success in this role directly translates to progress in our transformation journey by delivering significant quantifiable benefits affecting our bottom line as well as our strategic priorities. This role requires effective stakeholder management and change enablement as your efforts will inspire positive change throughout the organisation, accelerating transformation and a culture of continuous improvement companywide.Role Accountabilities (What is this role responsible for delivering?)
Project Planning and Execution:Develop and manage comprehensive programmes and projects plans, timelines, budgets, and resources to ensure alignment with transformation goals.Execute a variety of projects using suitable project management methodologies and ensure deliverables meet quality standards.Risk and Issue Management:Proactively identify and mitigate risks throughout the project lifecycle.Maintain a risk register, escalating issues as needed to ensure project timelines and objectives remain intact.Resource and Budget Management:Efficiently allocate resources and manage project budgets, ensuring financial and resource constraints are met.Monitor costs and address variances with coordination between the CTO and finance teams.Change Enablement & Stakeholder EngagementEngage cross-functional stakeholders to align project objectives, facilitate collaboration, and ensure smooth communication across teams.Provide regular updates to senior leadership and drive continuous improvement through post-implementation reviews, capturing lessons learned to enhance future outcomes.Lead transformation initiatives by fostering the adoption of new processes and supporting organisational change efforts, ensuring alignment with strategic priorities.Support project sponsors, benefit owners, and people managers in change enablement activities to enhance adoption and moving to the new normal.
Key Qualifications & Skills (What knowledge will ensure success in the role?) Qualifications & SkillsProject Management Expertise: Strong knowledge of project management methodologies (Agile, Waterfall) and experience managing the full project lifecycle from planning to execution. Experience with IT projects is a plus, as well as familiarity with project management tools (e.g., MS Project, Jira) and certifications (PMP, PRINCE2).Change Enablement Expertise: Experience in change enablement frameworks and their implementation during the project lifecycle. Certification as a PROSCI practitioner or similar is a plus.Organisational and Time Management: Ability to manage multiple projects simultaneously, maintaining timelines, deliverables, and project scope efficiently.Stakeholder Management and Communication: Excellent communication and interpersonal skills, with the ability to engage, influence, and manage expectations with stakeholders at all levels.Risk and Problem-Solving Skills: Proficient in identifying risks early, implementing mitigation strategies, and resolving issues to keep projects on track.Budget and Resource Management: Experience in managing project budgets and resources effectively, ensuring financial and resource constraints are met throughout the project lifecycle.5-7 years of project management experience, preferably in a transformation or technology-driven environment.Proven track record of delivering projects on time, within scope, and on budget.Experience managing cross-functional teams in a matrixed organizational structure. Experience in the shipping or logistics industry is highly preferred.
By submitting your CV, you are deemed to have agreed and consent to the collection, use and/or disclosure of your personal data to the Company for the purposes of recruitment and employment only in accordance with the Company's Recruitment Data Privacy Policy on our website. Swire Shipping is committed to ensuring equal equitable access and participation for persons who experience disability. SSL is committed to treating persons with disability in a way that allows them to maintain their dignity and independence. Reasonable adjustments can be made upon request based on understanding of those accommodations. Across Swire Shipping, we seek to create a supportive and inclusive environment that embraces individuality and recognise the benefits that these differences make. We do this by ensuring that all individuals are treated with respect and understanding and actively promote Equal Employment Opportunity (EEO) and do not tolerate discrimination, harassment, bullying, retaliation, or intimidation of any kind. We are committed to driving the strategy, policies, and accountability to build and sustain a diverse global workforce, through equitable processes and systems where everyone can contribute their very best.
Role Purpose (Why do we need this role?)
The Assistant Capacity Manager supports the achievement of yield and profitability targets by managing capacity effectively across all relevant bi-directional service legs. The scope of this includes monitoring and managing utilizations and yield proactively through effective forecasting, planning and service design, supporting partnerships, and coordinating cargo flows and transshipments in conjunction with Line Managers/assistant and Capacity Managers to manage capacity across the network’s service strings.
Role Accountabilities (What is this role responsible for delivering?)
Yield ManagementSupport optimisation of capacity/inventory of voyages and therefore contribute to P&L outcomesAnalyse and recommend optimal mix of cargo carried on any given voyage to ensure the best possible financial return, considering long and short-term factors, including but not limited to customer impact, contracts and competitor response.To develop reports and systems to support the Capacity Manager and Line Manager in ensuring the maximum possible yield is achieved on every voyage (given pricing set by Market Managers) and reviewed accordingly in month-end forecasts and actual results.Proactively drive effective internal communication with other Capacity network teams keeping our cost exposure under control and therefore allowing the best yield / return for the company.
Seasonal & Short-Term Capacity PlanningSupport the establishment of systems to monitor and provide information on voyage/vessel capacity utilization, and recommend suitable actionsTo monitor and drive bookings to ensure that each sailing is in line with model vessel put in place by the Capacity Manager.Develop and maintain a 12-month capacity plan for the service based on demand and supply forecasts and budgets, and to play an active role in coordinating and putting into effect seasonal capacity adjustments, including blankings, port omissions / additions, and one-off peak charter voyages.To drive and manage the short-term capacity adjustment (designed by Capacity Manager) such as cargo transfers, transshipments, port omission / additions as required.To assist co-ordinating ‘extraordinary’ events in the management of the service such as vessel breakdowns changes and dry dockings.
Internal Customer SupportWork closely with Commercial and Port Operations teams, as well as competitors/partners, and make analyses and recommendations pertaining to capacity management, keeping in mind targets on yield, customer service, and profitabilityIn charge of the day-to-day monitoring/reporting on specific service stings identified as problematic and allocated to the Assistant by the Capacity Manager.Develop and implement processes for continuous improvementMain strong relationship with point of contact with Customer Service on day-to-day operational matters regarding customers’ bookings
PartnershipsTo support and maintain effective relationships and, where appropriate, partnerships with other carriers or regional service providers in order to optimise Swire Shipping’s capacity with effective communication.
Crisis ManagementMake every effort to be aware of and understand your role in the event of a crisis.Make every effort to attend any relevant training, simulations and or meetings relating to Crisis Management.Perform your role as best as possible in a calm and collaborative manner in line with the relevant policy and procedures in the event of a Crisis.Provide input and feedback towards the ongoing improvement of the Crisis Management framework and procedure.
Key Qualifications & Skills (What knowledge will ensure success in the role?)
Qualifications Degree or diploma desirable with a focus on Business or Supply Chain Management 3-5 years of progressive shipping experience preferred with a proven business or operations focus
Technical SkillsSpecialist and proven expertise in planning and logistics Highly developed communication, presentation and negotiation skills Demonstrates extensive knowledge and understanding of shipping dynamics (contract development, cargo profiles, cargo mix and maximizing yields) A solid understanding of the financial drivers to the business and customersDemonstrated commitment to exceptional customer service.
Professional SkillsProven problem solving skill, with ability to communicate with all department styles.Customer-centricity: Dedicated to meeting the expectations and requirements of internal and external customers by providing improvements in products and services. Talks and acts with customers in mind. Builds a high level of customer orientation throughout the organisation.Ownership and accountability: Take responsibility for individual and team output and results. Focused on results, profitability and performance.Collaboration: work effectively with internal and external stakeholders; seek and provide help to colleaguesDemonstrated ability to proactively strategise and plan effectively and deliver outcomes in a competitive business environment.Strong conceptual and analytical skills.
By submitting your CV, you are deemed to have agreed and consent to the collection, use and/or disclosure of your personal data to the Company for the purposes of recruitment and employment only in accordance with the Company's Recruitment Data Privacy Policy on our website. Swire Shipping is committed to ensuring equal equitable access and participation for persons who experience disability. SSL is committed to treating persons with disability in a way that allows them to maintain their dignity and independence. Reasonable adjustments can be made upon request based on understanding of those accommodations. Across Swire Shipping, we seek to create a supportive and inclusive environment that embraces individuality and recognise the benefits that these differences make. We do this by ensuring that all individuals are treated with respect and understanding and actively promote Equal Employment Opportunity (EEO) and do not tolerate discrimination, harassment, bullying, retaliation, or intimidation of any kind. We are committed to driving the strategy, policies, and accountability to build and sustain a diverse global workforce, through equitable processes and systems where everyone can contribute their very best.
