ResponsibilitiesExample: Determine and develop user requirements for systems in production, to ensure maximum usability
QualificationsExample: Excellent verbal and written communication skillsAbout Skill VantageAt Skill Vantage, we connect talent with opportunity. We are committed to building flexible, growth-oriented work environments where professionals can thrive. Our focus is on empowering individuals through roles that offer genuine development, meaningful work, and the autonomy to perform at their best.
About the roleWe are looking for a detail-oriented Bilingual Content Moderator to join our team on a full-time, remote basis. In this role, you will review and moderate user-generated content across digital platforms, ensuring all content aligns with community standards and platform policies. You will work cross-functionally to handle escalations, support end users, and contribute to maintaining a safe online environment for diverse communities.
What you'll doReview and assess user-generated content against platform community guidelines and policiesMonitor active content queues and ensure timely, accurate moderation decisionsProvide bilingual customer support and handle user inquiries professionallyIdentify, document, and escalate high-priority or policy-edge cases to relevant teamsAssist in onboarding and mentoring new moderators when needed.
What we're looking forFluency in at least two languages (written and spoken), with strong overall communication skillsStrong analytical mindset with the ability to evaluate context and apply policy consistentlyPrior experience in customer service, trust & safety, or content review rolesComfortable using digital moderation tools, ticketing systems, or content management platformsExcellent time management and ability to handle competing priorities in a fast-paced environmentBachelor's degree in a relevant field, or equivalent professional experience
