RESPONSIBILITIES Lecturer SupportCoordinate lecturer recruitment, appointment, deployment, and onboarding.Manage class scheduling, including timetabling, venue allocation, and teaching assignments.Administer teaching and marking fee payments accurately and in a timely manner.Provide operational, academic and logistics support to lecturers to ensure smooth class delivery.Work closely with university partners and academics to address teaching, assessment, and student-related issues.Coordinate course evaluations, class observations and end-of-semester lecturer feedback.Build strong working relationships with local and visiting lecturers.Initiate continuous improvement efforts to enhance lecturer satisfaction and teaching quality.Compile teaching award lists for management review
Operational SupportPerform administrative and operational duties to support programme delivery.Liaise with internal stakeholders (e.g. Scheduling, IT, Facilities, Library) on programme-related matters.Collaborate with university partners and operational teams to plan, organise and implement processes and work activities.Coordinate programme structure, module changes, curriculum updates and system setup.Prepare and disseminate lecturer and student communications.Prepare and maintain documentation and ensure operational processes are in compliance with internal and external quality assurance requirements.Compile and generate statistical reports when required.Drive continuous improvement initiatives to enhance processes and operational efficiency.
Customer ServiceOffer prompt and quality service to both internal and external stakeholders.Manage and address student and lecturer feedback professionally and in a timely manner.
Marketing and Institute-wide activitiesTo participate in Open House and support outreach events.To support other marketing related functions when assigned.To support institution-wide graduation and examination duties.
JOB REQUIREMENTSDegree with minimum 1-2 years of relevant working experienceStrong planning, organisation, and time-management skills, able to perform under pressure.Meticulous, process-oriented, and results-driven.Independent, resourceful, and able to multi-task in a fast-paced environment.Collaborative team player with good communication skills, able to work cross-functionally.High learning agility, adaptable and proactive in driving improvements.Proficient in Microsoft Office, particularly MS Excel.
Unique Value Add:1. Drives demand generation for business results through content and social strategy, using data and stakeholder alignment to improve conversion while maintaining a strong brand.
2. Builds and manages a clear, compelling brand narrative, using insights to create content that strengthens brand perception, engages audiences, and improves the customer journey.
Accountabilities:1. Content Strategy & Business AlignmentDevelop and own the end-to-end content and social media strategy aligned to brand narrative, commercial objectives, and customer journey stages, from awareness through to conversion.
2. Brand Narrative & PerceptionBuild and maintain a clear and consistent brand voice across all content and platforms.
3. Stakeholder ManagementWork closely with teams in the Brand, Communications & Group Marketing Division and business stakeholders to align on messaging and campaign priorities.
4. Campaign ExecutionLead and deliver integrated campaigns across different channels, ensuring consistent messaging.
5. Content & Design DevelopmentCreate and guide content and visual design, ensuring all outputs are high quality, on-brand, and effective across platforms.
6. Performance Data Analytics & OptimizationEstablish KPIs and measurement frameworks, lead deep performance analysis across content and social channels (engagement, reach, conversion, attribution). Translate insights into actionable strategies that continuously improve effectiveness.
7. Conversion Acceleration & Funnel OptimizationDrive demand generation initiatives to shorten the content-to-conversion cycle by optimizing content formats, channel mix, audience targeting, and user journeys, balancing immediate performance with long-term brand building.
8. AI UseUse AI tools to improve content creation, personalization, and performance analysis. Apply AI to scale content, improve targeting, and speed up decision-making, while ensuring quality, brand consistency, and responsible use.
JOB REQUIREMENTS
a) Academic Education and Work Experience• Bachelor’s degree in Marketing, Communications, Design, or related field • 8–12+ years of experience in content, social media, brand communications, or design • Proven experience in leading data-driven content strategy and delivering integrated content and visual campaigns
b) Skills• Strong strategic thinking and storytelling skills, with the ability to translate business goals into clear and engaging content• Proven experience in content planning and editorial leadership across multiple social media channels• Ability to develop and deliver visual design and creative assets, including social media content, campaign visuals, and basic motion or video• Strong understanding of major social media platforms (e.g., LinkedIn, Instagram, TikTok) and how to use them effectively• Experience in using data and analytics to track performance and improve content and campaign outcomes• Strong stakeholder management and influencing skills, with the ability to work across teams and align priorities• Experience in leading teams and managing external agencies to deliver high-quality work
c) Personal Attributes• Creative and data-driven mindset • Good command of the English language. Mandarin would be a plus.• Strong sense of ownership and accountability • Collaborative and able to work effectively across teams • Adaptable and comfortable in a fast-paced environment • High attention to detail with a strong focus on brand consistency
About the Centre for Future Skills (CSF)The goal for the Centre for Future Skills (CFS) is to identify and develop Future Skills domains that will meet the evolving training needs of both executives (CET) and undergraduates (PET), while offering flexible learning pathways through micro-credentials for alumni. To achieve this, the CFS is committed to building content intellectual property, sharing expertise, and enhancing the overall value proposition of the Singapore Institute of Management in key growth learning topics such as sustainability. This is a one-year contract position.
About the RoleTo support the success of CFS, we are seeking a Subject Matter Expert (Sustainability) to join our growing team. This role will act as a shared resource between our tertiary institute and adult learning subsidiary, with a primary focus on the domain of sustainability. The successful candidate will be responsible for curating relevant training programs and providing thought leadership in sustainability, identifying reputable partners, and helping to build a strong value proposition for our learners. The position also offers the opportunity to deliver instruction in some of the programs.
Key ResponsibilitiesCurate and Develop Sustainability Programs: Design, curate, and develop training content and courses on sustainability for both executive education and undergraduate learners.Collaborate with Program Partners: Identify and partner with reputable program providers, associates, and institutions to ensure high-quality offerings.Establish Joint Accreditations: Work closely with tripartite and professional bodies to establish joint accreditation for programs, ensuring alignment with industry standards.Program Instruction: Lead or co-facilitate courses and workshops as part of the sustainability program delivery.Content Innovation: Build intellectual property by developing and sharing cutting-edge sustainability content that addresses the future skills needs of professionals.Cross-Functional Collaboration: Serve as a subject matter expert for both the tertiary institute and the adult learning subsidiary, providing strategic insights and supporting program development and delivery.
Qualifications and SkillsDegree or professional certification in Sustainability, Environmental Science, or a related field.At least 5 years of experience in sustainability-related roles, with demonstrated expertise in developing or delivering training programs.Strong network with reputable program partners and associates within the sustainability space.Experience working with accreditation bodies and familiarity with credentialing processes is a plus.Excellent communication and collaboration skills, with a passion for education and professional development.Strong understanding of instructional design methodologies, and emerging trends in Continuous Education and Training.Familiarity with funding regulatory requirements, accreditation standards, and quality assurance processes in the continuous education and training sector is desirable.Certification in ACTA/ACLP and/or DACE/DDDLP will be an advantage.
What We OfferAn opportunity to shape the future of sustainability education.Collaborative and innovative work environment.A role that combines both strategic development and hands-on program delivery.Opportunities for professional growth within a leading educational institution.
ACCOUNTABILITIES
Faculty Talent HR Coordination:Act as the primary Faculty Talent HR contact for faculty, providing guidance and support on Faculty HR-related matters.Coordinate faculty recruitment efforts, including job postings, candidate screenings, interviews, and selection processes.Facilitate the onboarding process for new faculty members, ensuring a smooth transition into the institution. Administrative Support:Provide various forms of administrative support to the Faculty Talent HR team, including managing SSG registration, item collection, and attending to welfare matters (e.g., car park, lounge)Organize and support faculty-related events, such as Faculty Appreciation Events.Liaise with vendors on certificate printing, gifts sourcing, and lecturer staff cards. Employee Relations:Foster a positive and inclusive work environment for faculty.Address and resolve faculty concerns and conflicts in a timely and effective manner.Ensure compliance with institutional policies and employment laws. Faculty Talent HR Policies and Compliance:Communicate and enforce Faculty Talent HR policies and procedures to faculty.Ensure faculty adherence to institutional policies and legal requirements.Stay informed about changes in HR laws and regulations and update practices accordingly. HRIS System Support:Support the Manager in HRIS-related system support, including tracking system enhancement requests and setting up role-based profiles.Liaise with QA, HR, Higher Education (HE), and IT on security access and organization configuration.Attend to user (lecturers and HE program teams) issues on Workday business process transactions.Maintain HRIS data. Faculty Talent HR Data Management:Maintain accurate and up-to-date Faculty Talent HR records for faculty.Prepare Faculty Talent HR reports and analytics to support decision-making and strategic planning. Support Academic Term Scheduling:Participate in biannual scheduling and resource planning for lecturer availability checks.Consolidate teaching slot requests for Higher Education and Resource Management and Support Services departments. Additional Faculty Talent HR Operations Support:Provide any other necessary support for Faculty Talent HR operations as required.
JOB REQUIREMENTS
Diploma holder or equivalentPreferably to have 2 years Faculty HR generalist experience
Job AccountabilitiesConduct outbound calls to potential customersRespond to customer inquiries via phone, email, and other channels, engaging in meaningful conversations to understand their needs and recommend suitable learning solutionsDevelop strong product knowledge, adhere to work policies and procedures, and stay updated on industry trends, competitor offerings to enhance sales effectivenessHandle objections professionally and provide persuasive responses to encourage enrolment.Meet quality standards, performance targets, and KPIs set by the department.Utilize data to follow up on assigned leads promptly and maintain detailed lead follow-up reports.Keep accurate and up-to-date records for efficient retrieval based on work requirements.
Job RequirementsDiploma with 2 - 3 years of relevant working experience, preferably in sales, marketing or customer service.Experienced in Customer Service and Sales conversion processes Good understanding of the higher education/professional development industry in Singapore Well-developed diplomacy skills and ability to handle expansive and diverse customers.Willing to learn and able to collaborate with different stakeholdersPerformance driven and proactive
To provide information and advisory services to prospective students (and their parents/guardians) and ensure that the students are well informed on the choices of programmes offered and the application procedures. To drive sales conversion to support SIM’s market share in Singapore.
ACCOUNTABILITIESStudent Recruitment OperationsTo work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand name and planning local student recruitment strategies.To attend to customers’ enquiries via walk-ins, phone, email, live chat, etc and look into the customer’s needs and requirements so as to recommend suitable education pathwayTo assist customers in programme application and checking for documentation to support the turnaround time for admissions processingTo build strong product knowledge, comply with work policies and procedures and continuously improve customer service skillsTo comply with quality standards set for the departmentLeads ManagementTo follow up on all leads assigned on a timely basisTo prepare and maintain lead follow-up reports
JOB REQUIREMENTSAcademic Education and Work ExperienceDiploma with at least 5 years working experienceExperienced in Customer Service and Sales conversion processesGood understanding of the higher education industry in Singapore
Personal AttributesWell-developed diplomacy skills and ability to handle expansive and diverse customersPleasant and patient personality with excellent service mindsetGood interpersonal skill with a high level of initiative and drive
Portfolio Management:Support the oversight of day-to-day portfolio activity of our fund managers across public equity, fixed income and alternatives and highlight noteworthy items. This includes returns attribution to identify the managers’ contribution to the total portfolio. Assist in selection of new managers by running performance analytics on the potential managers.
Custody / Bank Account Support: Serve as the key contact person for custodian matters and support the IVO in investment operations including but not limited to:Oversight function to check custodian and fund manager trades and fees.Execute the transfer, receipt of cashflows.Compliance and documentation (e.g. account openings).Assess and execute investment transactions.
ICC/ BoD Support:Support engagement with the Investment Committee and other Board meetings. This includes effective communication of recommendations to the Board of Directors, Investment Committee and SIM management through emails and presentations, and following up on action items and decisions made during meetings.
Risk Management:Support the oversight of compliance monitoring, enhanced risk management structure (by asset class / manager) and developing analytics. This includes active monitoring of fund manager trade activity and compliance checks to ensure no adverse change to risk profile of the investments.
Treasury and Trade Support: Manage whole Treasury function including maintaining banking accounts, getting quotes, placing trades. Support team in trading of ETFs, short term money market instruments and Singapore bonds.
Manager Selection:Provide support for manager selection across all asset classes spanning public and private markets such as equities, fixed income, PE and hedge funds. This includes monitoring of existing fund managers and ongoing research on new fund managers, evaluation and appointment of external fund managers and manager reviews.
Team Coordinator:Assist in the coordination of team efforts and record keeping to ensure the punctual completion of deliverables, and handling of any additional tasks or responsibilities that may arise to support the overall success of the IVO and SIM.
Adhoc:Provide support in other investment, operations and risk management matters where required.
Accountabilities:
• Develop & maintain a market perspective – trends, drivers, economics, pain points• Create and continually improve the product-market segment plan• Maintain and continually refine the end-customer engagement & outreach plan• Plan, execute and improve customer events to drive traffic to programs• Track, report on target achievement and provide insights on opportunities• Develop and continuously improve a system of work that achieves the role purpose.
Requirements:
• Minimum Bachelor’s degree with at least 5 -8 years of B2B sales experience in Institute of Higher Learning landscape (including learning academy and CET)• Proven track record with at least $2 mil target in both hunting and farming sales. Consultative and solution sales will be preferred.• Comfortable with prospecting and networking with senior delegates at industry events• Discipline of strategic account research, planning and execution of solution delivery• Ability to conceptualize and co-create industry go-to-market and lead generation strategies• Well organized, meticulous, ability to manage multiple projects and at the same time achieving sales targets• Highly collaborative and able to work with solution designers, facilitators and delivery partners to break down problem statements and craft win-win solutions for both client organizations and SIM.• Ability to present and articulate SIM Solution proposals to client senior leadership teams
