The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
About the Team:The Business Development and Partnerships teams at Shopee are dynamic and energetic. These teams are constantly seeking business opportunities to drive Shopee towards becoming the No. 1 e-commerce platform in Southeast Asia and Taiwan. Their goal is to provide Shopee’s buyers with a wide variety of product listings at the best prices.The Revenue Marketing Solutions (External Traffic) role sits within the Monetisation team at Shopee. As the external traffic Person-in-Charge, you will be responsible for increasing the number of sellers utilising the solution, growing their spend, and ensuring they receive strong returns on their investment. This role requires a willingness to learn the technical aspects of CPAS (Meta Ads) and GAS (Google Ads) to identify the best possible solutions for our sellers.
Job Description:Strategy and Growth:Set growth targets for the programmeDrive initiatives to encourage sellers to use external traffic toolsUnderstand how the existing tools work and propose improvements
Marketing and Operations:Handle enquiries from sellers and relationship managers regarding Marketing Solutions products throughout the onboarding, adoption, and optimisation phasesPrepare weekly and monthly reports for external stakeholders, highlighting solution performance and actionable insightsCollaborate with the team to drive go-to-market activities, including developing marketing materials such as email pitches, articles, and external decksContribute to process optimisation initiatives across internal and cross-functional teams
Data Analysis:Design and automate tools and dashboards to monitor performance metricsConduct competitor analysis and industry benchmarking on product offerings and revenue generation strategiesClean and analyse data to extract insights for reporting, strategic planning, and identifying growth opportunitiesContribute to project ideation and execution within the teamMeasure and report on the outcomes of marketing initiativesGenerate performance reports to support operations and business development teamsIdentify opportunities and collaborate with both internal and external teams to achieve overall business objectives and growth
Requirements:Bachelor’s degree in any relevant fieldExcellent project management skills and strong attention to detailStrong analytical and problem-solving abilities, with the capability to turn data into actionable insightsComfortable working in a dynamic environment with multiple stakeholdersStrong communication and interpersonal skills; experience working cross-functionally is a plusPrior experience in e-commerce, consulting, or programme management is an advantage
As an Operations & Data Analytics Associate / Senior Associate, you will work at the heart of this ecosystem - using data to uncover inefficiencies, diagnose root causes, and fix real operational problems across the end-to-end ecommerce.You will deep-dive into ambiguous issues, challenge assumptions, and design scalable, pragmatic solutions that can be implemented on the ground. Your work will directly influence how millions of parcels move across the region.
You will also partner with Shopee’s 8 markets to understand local nuances and operational constraints — adapting regional frameworks into scalable, practical solutions across diverse market environments.If you are someone who enjoys figuring out why things break, gets energised by solving messy real-world problems, and wants to see your solutions drive tangible impact, this role is for you.
Analyse large, complex datasets to identify inefficiencies and performance gapsDeep-dive operational issues to uncover root causesBuild analytical models, automation scripts, and dashboards to support decision-makingPropose and drive scalable, pragmatic solutions that can be executed across marketsWork closely with operations, product, and tech teams to turn insights into real-world fixesCollaborate with regional and local stakeholders to adapt solutions based on market-specific realitiesMeasure impact post-implementation to ensure sustainable improvements
Requirements
Bachelor's degree in any discipline with a strong analytical componentProficiency in Python and/or SQLStrong analytical skills and comfort working with large, messy datasetsInnately curious and motivated to understand problems deeplyStructured thinker who can break down complexity into actionable stepsSelf-driven, hands-on, and comfortable operating in ambiguityStrong communication skills and ability to work across diverse stakeholders
Job DescriptionPartner closely with regional stakeholders to identify challenges and opportunitiesLead the standardisation of best practices, ensuring effective solutions are systematically documented to support future reference and reuse across marketsEstablish a strong relationship with the country leadership, providing regional guidance groundedConduct operational assessments through regular engagement with on-the-ground teams to develop an understanding of operational pain pointsTranslate qualitative feedback and operational insights into structured, actionable recommendations that inform regional decision-making and executionSupport the rollout and execution of regional initiatives by ensuring alignment, managing sensitivities, and proactively addressing risks and resistance
RequirementsBachelor’s degree in any disciplineMinimum 2 years of experience in regional operations, business development, and marketplace managementStrong business acumen with the ability to balance strategic intent and operational practicalityStrong proficiency in Microsoft Office Suite, including Word, Excel, and PowerPointExceptional communication, influencing, and negotiation skills, with a proven ability to build trust across diverse stakeholdersHigh emotional intelligence, with sensitivity to cultural nuances and local operating contextsResults-oriented mindset, with a strong focus on operational excellence and long-term business impactComfortable with regional travel as requiredPrior experience in e-commerce is a plus
Regional People Team serves as the Centre of Excellence for defining policy, leading company-wide initiatives, and governing local HR operations across all markets. We continue to optimise our HR delivery through system enhancement and AI deployment, aiming to support our leaders in solving regional organization and workforce challenges and fostering an exceptional employee experience. In the AI era, we anticipate expediting the AI transformation within our People team, from deploying AI agents for employee support to optimising organisational insights through predictive modelling.
Key ResponsibilitiesIdentify AI opportunities in Operations workflows (productivity, quality, cost, risk).Design and support rollout of AI use cases, Standard Operating Procedures, and playbooks for Operations teams.Run demonstrations, training, and onboarding sessions to increase AI tool adoption.Coordinate cross-functional AI initiatives (planning, follow-ups, timelines, status).Collect user feedback and performance data to improve AI solutions.Help define and track Key Performance Indicators for AI adoption and impact.Support basic AI governance activities (usage guidelines, guardrails, documentation)
RequirementsBachelor’s degree or above, preferably in Business Analytics, Statistics, Engineering, or related fieldsMin 1 year of experience in HR, Operations, Business Operations, Project Management, Business Analysis, or related functionsExposure to HR domains (e.g. HRBP, Talent Acquisition, People Analytics, or HR Operations) is a plusProject coordination skills, with the ability to manage timelines, track deliverables, and follow up with stakeholders effectivelyGood business acumen, with the ability to understand workflows, identify pain points, and define success metricsComfortable working with data (e.g. spreadsheets, dashboards), with the ability to analyse and derive actionable insightsBasic understanding of AI products and concepts (e.g. capabilities and limitations of LLMs, common business use cases)Communication and stakeholder management skills, with the ability to collaborate across diverse teams
The Regional People Team works with the Group President, Regional leadership, and Local leadership (across Asia and LATAM) closely to design and manage company-wide people strategy and transformation guidelines and initiatives. This role will be part of the Learning & Development (L&D) team within the Regional People team; L&D team plays a pivotal role in cultivating a learning culture, developing high-performing leaders and teams, as well as organising top-priority company-wide leadership summits.
Key ResponsibilitiesShape overall leadership development strategy by integrating best-in-class leadership development thinking and emerging approaches (esp. AI application)Design and deliver high-impact leadership development programs across different leadership levels across Asia and LATAMConduct leadership diagnostics and translate business needs into targeted development interventionsOwn end-to-end leadership programs, ensuring high-quality execution while continuously improving program design, learner experience, and overall effectiveness
RequirementsBachelor’s Degree in any relevant fieldMinimum 3 years of experience in top-tier Management Consulting or Human Resource consulting firmHighly adaptable, comfortable operating in a dynamic, evolving environmentDemonstrates strong curiosity and an experimentation mindset, with an interest in exploring new tools and approaches (e.g. AI)Strong intellectual capability and structured thinking; able to break down ambiguous problems and drive clear, actionable solutionsProven ability in facilitation and engaging senior leaders; Experience in large, complex organisations preferredHigh ownership and drive; able to independently lead programs and deliver results end-to-end
Our Regional Operations team—comprising Customer Service, Return & Refund, Listings, Warehouse, Logistics, Seller Operations, and Fraud—drives platform sustainability by ensuring a seamless end-to-end experience for buyers and sellers. The team defines and monitors key KPIs, analyses performance gaps, and partners with local teams to drive improvements. The team also designs and executes strategic operations projects across Shopee markets, implementing initiatives across processes, people, technologies, and policies to optimise operations and enhance user experience.
About the Role
In this role, you will play a critical part in redefining strategic direction, driving high-impact initiatives, and building competitive operational capabilities. You will work closely with Regional stakeholders across domains to assess current strategies, develop action plans, and support execution for long-term growth.
This role is ideal for someone who combines strategic thinking with operational rigor — a problem-solver who can turn complex challenges into practical solutions and drive results across functions.
Responsibilities
Perform root cause analysis and lead key initiatives to improve operational performance and user experienceConduct quantitative and qualitative analyses to identify pain points and recurring issues across regional and local operationsDrive root cause analysis, and implement key programs and initiatives to drive improvement of user metricsCreate clear and informative dashboards and visualizations to present data in a visually appealing manner, aiding data-driven decision-makingBuild effective data analysis models and reporting processes based on data, feedback, and benchmarking of industry best practicesTrack and measure the impact of implemented initiatives, providing regular updates on the effectiveness and outcomes of data-driven strategies
Requirements
Bachelor’s degree in a business-related or analytics-focused fieldProficiency in SQL and/or PythonStrong analytical and problem-solving skills, with prior experience in user-centric roles or organizationsComfortable working with data—able to draw insights, build reporting templates, and propose practical, data-driven solutionsExperience working with data, drawing insights, developing reporting templates, and devising practical data-driven solutionsAbility to communicate and coordinate processes and projects in a clear and succinct manner to internal and external stakeholdersAbility to thrive in a dynamic and collaborative environment to make an impact and drive business goals
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:Regional Operations is a team within Shopee that drives key projects and initiatives across markets to improve operational efficiency and productivity, while offering a good user experience to our wide base of buyers and sellers. The Project Management Office (PMO) team plays a crucial role to support and facilitate cross-functional teams such as Customer Service, Return Refunds, Fraud, etc., within the Regional Operations department, and also owns and drives key items such as costs and user experience. In short, our project managers are known for navigating the ever-changing demands of projects while keeping the end goal in clear view.
Job Description:Partake in definition and execution of high-impact strategic projects across various operations-related verticals and workstreams, including Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and FraudDefine clear project objectives, manage project progress and achieve goals in a timely mannerCollaborate closely with local and regional stakeholders, conducting quantitative and qualitative analysis to address key issues and develop actionable solutions for current operationsDesign and implement reporting processes based on identified business requirements and collected dataManage and track cost drivers across markets, and propose resource allocation initiatives to support the platform's growth strategyUtilise strong analytical skills and a hands-on, pragmatic approach to deliver measurable results
Requirements:Bachelor's DegreeBasic application knowledge of SQLAbility to apply analytical thinking towards business problemsExperience in working with data, drawing insights, developing reporting templates, and devising practical data-driven solutionsExcellent stakeholder management skills to manage senior and cross-functional stakeholdersExcellent written and spoken communication skills to coordinate processes and projects involving internal and external stakeholdersAbility to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner
About the Team:The Shopee COO Office drives business growth and efficiency by identifying improvement opportunities, tracking key metrics and implementing initiatives to boost commercial performance. Through analysis, benchmarking and industry research, they refine strategies, optimise processes, track performance and collaborate with local markets in Asia to improve performance and drive proactive growth strategies.
Job Description:Identify areas of growth and cost optimisation followed by developing and ensuring the execution of initiatives to drive commercial impactConduct quantitative and qualitative analysis to address the key issues and develop actionable solutionsConduct outside research on industry best practices and create plans on leveraging that for ShopeeUnderstand marketing, business development and other commercial key objectives and critical success levers, and continuously optimising strategies, designs, reporting and planning processesMonitor performance of key metrics across Asia markets by working with local markets to identify gaps, followed by an improvement strategy and implementation proactively
Requirements:At least Bachelor’s Degree in any field0-2 years of experience in a high-performing organisation or as a generalist management consultantPrevious experience in b2c internet/e-commerce marketing, retail, or FMCG marketing is a plusStrong analytical, critical thining, and problem-solving abilitiesExcellent stakeholder management skills, with the ability to collaborate effectively with teams from diverse markets and backgroundsAbility to work collaboratively with various stakeholders and thrive in a diverse and dynamic environmentExcellent written and verbal communication skills and proficiency in complex project management
Shopee’s AI Strategy Product team works across business, product, and technology functions to drive the adoption of AI across platforms and internal operations. This entry-level role is designed for fresh graduates who are interested in building AI-enabled products, learning end-to-end product management, and contributing to AI-driven transformation initiatives at scale.
About the Team:At Shopee, AI is a core enabler for scaling products, improving productivity, and supporting data-driven decision-making. The AI Strategy Product team sits at the intersection of product management, AI capabilities, and organisational transformation, partnering with Regional and Local teams to deliver impactful AI initiatives. This role provides hands-on exposure to AI product execution, cross-functional collaboration, and regional-level problem-solving.
Job Description:Lead the end-to-end ownership of AI-enabled products and strategic initiatives, from problem framing and roadmap definition to launch and optimisationPartner closely with engineering, data science, and business stakeholders to design scalable AI solutionsDefine product strategy, requirements, success metrics, and evaluation frameworks to measure AI performance and business impactEstablish AI governance, monitoring, and human-in-the-loop processes to ensure reliability and responsible deploymentDrive cross-functional and cross-market alignment, managing dependencies and execution risksDevelop executive-ready materials, dashboards, and insights to communicate AI outcomes and trade-offs to senior leadershipStay abreast of AI and GenAI advancements, assessing their relevance and translating them into product opportunities
Requirements:Bachelor’s degree in Computer Science, Data Science, Engineering, Business, or a related discipline3+ years of experience in Product Management, Strategy, Program Management, or related rolesHands-on experience delivering AI-powered, automation, or data-driven products is strongly preferredSolid understanding of AI systems, including model capabilities, limitations, and evaluation considerationsStrong analytical skills with experience defining metrics and interpreting performance dataProven ability to manage senior stakeholders and cross-functional teams across regionsExcellent communication, structured thinking, and execution skillsExperience scaling AI products or platforms across multiple marketsExposure to AI lifecycle management, monitoring, or governance frameworksExperience working with executive stakeholders (e.g. OKRs, roadmaps, impact reporting)Background in building internal tools or productivity platforms
The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
About the Team:We’re on the lookout for an energetic and driven Account Manager to join our Business Development team and take charge of the fast-growing Travel & Dining Services category! In this role, you’ll play a key part in shaping the success of our merchant partners, with a strong focus on the vibrant Food & Beverage (F&B) and ride-hailing sectors. You’ll be at the forefront of building impactful partnerships, driving growth, and creating winning strategies that fuel commercial success.
Job Description:Drive commercial growth for a portfolio of key accounts within the Travel & Dining Services category, with a primary focus on F&B merchants and ride-hailing partnersDevelop and implement strategic plans to engage accounts and optimise their performance in both day-to-day operations and large-scale Shopee campaignsAnalyse account performance and operational metrics to identify growth opportunities and provide data-driven solutions to improve business outcomesCollaborate with the acquisitions team to pitch and successfully onboard new merchants, expanding our service offeringsWork closely with internal teams, including Marketing, Revenue and Operations, to ensure smooth execution of all initiatives and campaignsLead in-team projects to establish improved processes and introduce new strategic initiatives that enhance overall team and category performanceEngage with accounts to drive participation in Shopee campaigns, collaborating with them to achieve and exceed campaign targetsPartner with Category Managers to define, implement and execute a comprehensive growth strategy for the Travel & Dining Services vertical
Requirements:Bachelor’s degree in any disciplineRelevant experience in account management or category management would be advantageousExperience in e-commerce or a related industry is preferredStrong communication skills with a proven ability to build and sustain client relationshipsEntrepreneurial mindset: a self-starter who is comfortable with ambiguity, willing to experiment, and eager to take on new challenges in a dynamic environmentExcellent analytical skills with the ability to interpret data and apply insights to decision-makingA proactive and goal-oriented individual who is a strong team player and thrives in a dynamic setting
