Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.
At the heart of our CS strategy is a drive to make every interaction count without losing our grip on efficiency. As a CS Enablement Specialist, you’ll be the engine room for our most ambitious projects, from overhauling our knowledge infrastructure to rolling out scaled automation. We’re looking for a high-autonomy operator who can take the wheel on technical project management, turning raw data into clear operational wins. You won’t just be managing tasks; you’ll be the strategic partner who bridges the gap between our big-picture goals and the day-to-day execution that gets us there.
Our CS team is the frontline of the brand for millions of global fans. As Secretlab scales through massive collaborations with names like Riot Games, Game of Thrones, and Batman, your work in enablement ensures our service remains as premium as our products. By perfecting our infrastructure and automation, you directly protect the customer experience during high-stakes global launches and esports tournaments, ensuring every fan interaction reflects the world-class standards of our partners.
ResponsibilitiesTranslate operational metrics into clear, actionable recommendations to improve cost-efficiency and service quality.Lead the end-to-end execution of new improvement projects, ensuring every initiative delivers a measurable ROI.Build and maintain the technical infrastructure (CRM, Knowledge Base, and Automation) required to support a scaling global team.Bridge the gap between leadership’s strategic vision and the team's day-to-day execution using Agile frameworks.
Requirements3–5+ years of experience leading successful improvement projects specifically within a Customer Support environment.Deep familiarity with customer support lifecycle, contact center architecture, CS performance metrics (e.g., how process changes impact cost-per-contact).Proven ability in stakeholder management and executive-level presentation. Experience working within an Agile framework to manage complex deliverables.Ideally, the candidate has hands-on experience with Zendesk or similar CRM tools, excellent familiarity with Excel or Google Sheet.
BonusesFamiliarity with HTML is an additional plus.
Secretlab is an international gaming chair brand seating over two million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.
You will be an integral member of our Finance team, taking significant ownership of the accounting operations for the group. You will be a trusted leader for our accounting operations, collaborating with the wider functions (Tax, AP, FP&A) to ensure smooth BAU operations while maintaining prompt & accurate reporting. As part of a rapidly growing organization, you should continually improve processes whilst undertaking ad-hoc projects in accordance with business needs.
You will be part of a team that oversees the global financial operations of Secretlab and its collaborative programs with world-renowned brands, including Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organizers such as Riot Games for their League of Legends global tournaments.
ResponsibilitiesBe responsible for day-to-day financial accounting for the group, taking a hands-on approach in areas such as daily accounting work, month-end reporting, problem-solving, investor reporting, and ERP integration, etcWork with the Group Financial Controller to plan and deliver regular/ ad-hoc financial & management reports for the group and SBUs. Be an IFRS champion, ensuring that the team meets relevant local and/or international accounting standards.Be a core contributor in ensuring the smooth & timely completion of annual audits and other statutory reportings. Develop the group’s accounting policies, processes and systems with the Financial Controller/Head of FinanceLead the accounting team in daily operations, being a key point-of-contact to various internal and external stakeholders for finance-related mattersCollaborate with the wider team functions (e.g. Tax, FP&A, AP) in undertaking projects assigned to the Finance teamSupport a wider range of dependent activities e.g. team’s capability & growth, financial governance, corporate development, etc.Provide inspired leadership, coaching and developing the team to achieve and exceed business goals
RequirementsBachelor of Accounting & Finance or any other relevant course of studyAt least 6-8 years’ experience in the relevant field. You should have a strong foundation in audit, coupled with 2-3 years’ experience in a commercial accounting role.Prior experience in a distribution/ trading business with regional or global exposure, preferably with a direct-to-consumer/ e-commerce model.Tech-savvy with experience utilizing digitally-enabled accounting tools & ERP systems (preferably NetSuite)Hands-on team player, you should enjoy rolling up your sleeves and actively participating in day-to-day accounting with your team membersSuccessful track record of people leadership, building a high-performing and people-centric work culture. Discerning problem solver with a keen eye for detail, you should be intellectually curious with a knack for investigating and making sense of dataStrong influencing and communication skills, with the ability to navigate internal/ external stakeholder engagements.Ability to work with tight deadlines in a high pressure environmentStrong work ethic - systematic and meticulous
BonusesAnalytical thinker with strong conceptual and problem-solving skills.Vendor Management/ Negotiation skills with the ability to develop strong working relationships
Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.
You will be a valued member of our Finance team, responsible for the routine financial operations of the business. In this role, you will be focused mainly on the inventory and operation, and assisting AP function, performing the day to day finance operations including the preparation and processing of invoices among others.
Our Finance team is responsible for overseeing all accounting & finance operations, ensuring the smooth running of all of Secretlab’s initiatives; including collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.
ResponsibilitiesMonitor and manage monthly pre-order sales quantities and valuesCheck and ensure inventory movement is captured correctly in the ERP systemAssist in monitoring Shopify integration, making necessary adjustments if orders fail to integrate.Perform accounts payable functions for day-to-day operationsClassify expenses based on their nature and input them into the correct accounting codes within our systemPrepare payment listing and process payments via Giro and bank transferPost Journal entries and ensure timeliness, accuracy and completeness of monthly financial closePrepare monthly intercompany schedulesHandle audit-related matters and perform other ad hoc tasks as required.
RequirementsMinimum Bachelor’s in Accounting & Finance (or the equivalent), or relevant Diploma with 2 years’ experienceProfessional/ Internship experience with GL and APIT-savvy with working experience utilizing accounting & ERP software (preferably NetSuite) Meticulous, with a keen eye for detailStrong communicator and team player with a positive attitude and willingness to learn
BonusesExperience working in a highly dynamic and fast-paced environment
Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.
You will be a key leader within our world-class Global Operations (Freight) team, playing a leading role in ensuring seamless global shipment operations to bring Secretlab's products to customers across over 60 countries worldwide. Partnering with the Head of Freight, you will be shaping and driving all freight strategy within Secretlab. This includes owning the global freight blueprint, operations P&L and leading the regional freight team in navigating through the ever-changing supply chain landscape.
Our Logistics team is essential for enhancing our customers’ experience and supporting key partnerships programs with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organizers such as Riot Games for their League of Legends global tournaments.
ResponsibilitiesBe one of the function’s key personnel responsible for the performance of the freight team, while being responsible for the relevant workstream and dependenciesMaintain and initiate strong communications with the wider organisation, ensuring that relevant internal/external stakeholders (ie: Fulfilment, Demand planning, Finance etc) by actively anticipating and tackling potential freight challengesBe one of the function’s key personnel responsible for the growth and performance of Secretlab’s Freight (sea, rail, air) function in the areas of resourcing, team structuring & development, technology adoption/ implementation (e.g. TMS, BI Tools, etc.), and any other factors for success.Be an advocate in driving best practices, change management initiatives and cultivate a culture of continuous improvementAdopt a proactive exception management approach and to manage escalated problemsSupport and execute top-level Freight Management tactics direction from the Head of Logistics, including identifying opportunities to gain competitive advantages for the organisationTranslate high-level regional freight strategy into solutions, constructively challenging the status quo and driving improvements to key performance indicatorsBe one of the function’s key advisors and partner to the Head of Logistics and other leaders in the business, ensuring accurate and timely reportingLead or collaborate in defining Secretlab’s vendor procurement strategyBe chiefly responsible for Freight cost and resource utilisation, lead partner performance management & optimisation, Provide inspired leadership for the freight team, manage and drive the performance of the team by communicating resource allocation, role responsibilities, and performance evaluations, to ensure effective team performance independentlyRequirementsDiploma or Bachelor’s Degree in a relevant course of studies.At least 6-8 years’ relevant experience, with 2-3 years of successfully leading global freight strategy & operations for a company of relevant scalePrior experience with a high growth company, especially in the e-commerce space will be highly advantageousStrong network of relationships within the shipping/ freight forwarding industryHigh familiarity with the relevant technologies and tools (TMS, BI, etc.), you should be highly analytical and advocate a data-centric approach to work. You should be a natural problem solver, adept with adopting unconventional solutions to navigate challenging circumstances. You should be a savvy leader, earning the team’s trust and respect through people-centric management while being highly competent in your field. Experience grooming successful middle managers is highly advantageous. BonusesFoundation in Global Supply Chain, logistics, shipping, and/ or warehousing operationsExperience in ecommerce industry
Secretlab is an international gaming chair brand seating over 3 million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.
We are looking for a dynamic Associate to join our Go-to-Market vertical within the Global Integrated Marketing department. In this role, you will be supporting the team in executing global product launches and marketing operations that aligns with our business strategy, as well as deliver on marketing objectives and business growth for the world’s leading gaming chair brand.
Our Integrated Marketing team is involved with all Secretlab’s marketing efforts, including the launch of the multiple award-winning TITAN Evo Series and the Secretlab MAGNUS Metal Desk, as well as collaborative efforts with world-renowned brands such as Warner Bros.’s Batman and Game of Thrones, Riot Games’ League of Legends, as well as premier esports international tournaments such as Dota 2’s The International and Riot Games’ League of Legends World Championships.
ResponsibilitiesSupport/lead the planning and execution of global campaigns, marketing & sales operations projects, and other cross-functional initiatives.Support/drive operational management of marketing & sales programmes and external partnerships. Establish collaborative relationships with cross-functional teams and stakeholders to ensure end-to-end alignment, smooth execution and overall project success.Support in planning, proposing and driving marketing opportunities that align with the company’s strategy and business objectives.Support in identifying opportunities for process improvement across the team and implementing systems/ processes as needed. Effectively manage administrative tasks and preparation of working materials.
RequirementsMinimum diploma qualification.Proven work experience as a Marketing Assistant, Marketing Associate or a similar role with 1-3 years of project management experience.Meticulous, well-organised and able to manage tasks and timelines efficiently and effectively. Self-motivating and able to operate in a high-energy, fast-paced environment.Team player with excellent written and verbal communication skills and able to work independently. Keen learner; open to trying new things and taking on new challenges.Open to receiving candid and objective performance feedback and seeing it as a way of growth.Strong proficiency in computer programs٫ including MS Excel and Google Workspace.Comfortable with handling administrative tasks.
BonusesStrong understanding of consumer psychology.
Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.
This role supports the CEO Office in organisational performance and operational effectiveness. It provides coordination, reporting, and administrative support to ensure performance data, planning, and execution align with enterprise goals. The role also assists with CEO-led projects, internal audits, and department oversight.
Responsibilities:
Organisational Performance & AlignmentAssist in maintaining KPIs, OKRs, and other performance metricsUpdate dashboards, trackers, and reporting systems for executive visibilityPrepare summaries, reports, and basic data analysis to highlight trends or potential issuesSupport standardisation and accuracy of performance reportingHelp with business planning cycles by consolidating information from departments
Internal Operations & Department OversightSupport in tracking and monitoring of CEO-priority initiatives, milestones, and risksCoordinate updates and inputs across departments for CEO Office initiativesAssist with monitoring operational processes to ensure alignment with organisational goals
CEO Projects & Organisational InitiativesProvide research, data gathering, and basic analysis for CEO or leadership projectsPrepare briefing notes, executive-ready documents, and presentationsAssist with cross-departmental initiatives requiring tracking or coordinationHelp ensure smooth communication and alignment between the CEO Office and business unitsProvide logistical or administrative support for CEO engagements as needed
Requirements: Strong organisational skills and attention to detailComfortable working with cross-functional stakeholdersStrong communication skills Able to handle sensitive information with discretion
Secretlab is an international gaming chair brand seating over 3 million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.
You will be a valued member in our award-winning Product team, responsible for creating products for consumers across over 60 countries. In this dynamic role, you will innovate mechanical designs while balancing feasibility for manufacturing, seeing our products from R&D to mass production.
Our Product team is involved with all Secretlab’s industry-leading designs, including collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.
ResponsibilitiesOversee all aspects of mechanical/mechatronics research and development from concepts through to mass productionDesign innovative and robust mechanisms to achieve the desired outcome of product requirementsCreate 3D designs in CAD (Solidworks) and 2D engineering drawings with application of GD&T (Geometric Dimensioning & Tolerancing)Conduct DFMEA, DFM, and DFA for designed products and components Perform FEA simulations to ensure designs are robustPerform hands on in-house prototyping for functional and aesthetic validationManage multiple projects with a mid-high level of complexityWork closely with Industrial Designers to develop their ideas into plausible conceptsSupport Product Developers in effectively communicating product specifications to our suppliers and addressing any engineering-related concerns. Collaborate with Quality and Reliability engineers to identify and propose solutions for product failures, as well as generate testing plans/setupsPrepare administrative works and documentation for any design deliverables
RequirementsBachelor’s of Mechanical Engineering or equivalentAt least 5 years of working experience as a Mechanical Design Engineer, preferably in the consumer product space.Familiarity with electro-mechanical components such as motors (steppers, servos, DC), gearboxes, encoders, sensors, and pneumatic/hydraulic systemsHigh level of proficiency in CAD (Solidworks, pro-e, inventor)Prior knowledge in manufacturing processes and materials such as (but not limited to) Injection Molding, Sheet Metal, Die Casting, Foam Casting, Welding.Proficient in quick-turn prototype building (3D Printing / CNC / Laser Cutting)Knowledge of Design For Manufacturing & Assembly (DFX), interpreting tooling design and mold flow reports.Strong sense of ownership over work tasks and able to drive projects through from conceptualization to completion Highly innovative, enjoys creating new thingsExtensive first-hand experience working with factories/ contract manufacturers and their suppliers/ sub-suppliers.Agile thinker, able to adapt to changes quicklyFluent in English & Mandarin (in order to liaise with Mandarin speaking suppliers)Availability to travel as necessary for visiting of suppliers/contract manufacturers
BonusesPrior experience in a relevant industry such as the consumer furniture spaceHigh interest and familiarity with the esports and gaming industryExperience performing design for high-volume manufacturingExperience in PDM (Product Data Management)
Secretlab is an international gaming chair brand seating over three million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.
Our organisation is built on our people, and this role offers the opportunity to support the growth of a fast-scaling team by partnering with business leaders on talent and people matters. As an HRBP, you will work closely with the business to support workforce planning, performance management and development, helping teams build the capabilities they need to succeed.
Our People team is essential in ensuring that Secretlab’s team members are primed to continue delivering at a world-class level on all our initiatives; including collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.
ResponsibilitiesAct as the trusted advisor to assigned business leaders, providing practical guidance that balances business needs and employee considerationsPartner HoDs to develop and execute people plans, aligned with business strategyAnticipate people risks and proactively recommend solutionsCoach managers on giving effective feedback and performance conversations, while strengthening their overall leadership capability, including setting clear expectations, developing their people and fostering a culture of continuous improvementDrive bi-annual performance review cyclesAdvise and manage Employee Relations (ER), Grievances and Case Management in line with local employment lawsSupport organisational design and change initiativesDrive implementation of company-wide people initiatives
RequirementsBachelor’s Degree in any relevant courses of study5 - 8 years of progressive HR experience, with experience as an HRBP (or equivalent)Proven track record partnering leaders on performance management and employee relationsStrong interpersonal and communication skills, with the ability to exercise sound judgment while remaining empathetic. Experience supporting regional stakeholders Strong stakeholder managementHigh comfort with ambiguity, fast-changing priorities and a hands-on environment Exceptional proficiency in your written and spoken English and Chinese.
BonusesFlexible with working arrangements e.g. taking calls outside of office hours, etc. Knowledge of, and passion for the gaming/ esports industry
Secretlab is an international gaming chair brand seating over three million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.
Being a digitally-native brand, we thrive in the online space—and this is where our world-class Tech team is crucial. Our Tech team is responsible for planning, developing, maintaining, and optimizing our websites. Your role will involve cross-functional collaboration with multiple departments for the development and improvement of new and existing in-house solutions to better assist them in achieving their goals.
This role will be essential for Secretlab’s global audience to enjoy access to our award-winning products, as well as the collaborative work with world-renowned brands such as Game of Thrones, Batman, Cloud9 and international esports organizers Riot Games for their League of Legends global tournaments.
ResponsibilitiesDesign hybrid schemas that leverage the strengths of both SQL (for relational integrity) and NoSQL (for scale and flexibility)Design decoupled microservices using event-driven patterns (Pub/Sub, Event Sourcing, CQRS)Own the lifecycle of an event, from emission to consumption, ensuring zero data loss and system stability.Develop and maintain core services across both our Java and PHP ecosystems.Build a secure and scalable infrastructure (clear, well-documented, and easy to maintain code)Work cross-functionally with teams such as Marketing, Operations, and Logistics to gather requirements for designing and enhancing internal solutions.
RequirementsBachelor’s degree in Computer Science, Software Engineering, or a related technical field. (Equivalent professional experience will be considered for candidates with an exceptional track record)A minimum of 4+ years of professional experience building and maintaining production-grade backend systems.At least 2 years of hands-on experience specifically managing event-driven architectures (EDA). You should have experience deploying services that handle asynchronous workflows at scaleDemonstrated experience managing Dual-Persistence strategies. You must show how you’ve successfully utilized both SQL (PostgreSQL/MySQL) for relational integrity and NoSQL (MongoDB/DynamoDB) for high-availability/scaleA "Security-First" approach to coding, with a solid grasp of OWASP principles and data encryption at rest/in transitTeam player with the ability to thrive in a dynamic work environment
Technical RequirementsJava Mastery: Java 21+, Spring Boot 3, Virtual Threads (Project Loom), and GraalVM.Experience with queue-based systems such as Apache Kafka, RabbitMQ, AWS SQSHands-on experience with MongoDB, Cassandra, or DynamoDB. You know when to trade consistency for availability and how to design schemas for horizontal scale.Expert-level knowledge of PostgreSQL or MySQL. You should be comfortable with advanced indexing, query optimization, and managing ACID compliance in a distributed environment.Proficient with Redis or Memcached for lightning-fast state management and as a buffer for high-volume event processing.AWS Mastery: Experience with core services including Lambda (for event-driven functions), EC2, RDS/Aurora, and S3.
BonusesExperience working in the e-commerce sector, knowledge with payment gateway, fraud management, fulfillment
Secretlab is an international gaming chair brand seating over three million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.
This is a strategic role within Secretlab’s Operations Excellence team, focused on leading high-impact, cross-functional systems projects for the Logistics function. You will take full ownership of the project lifecycle — from scoping, planning, and execution to post-implementation support — across initiatives such as Order Management System (OMS) implementation, Product Information Management (PIM) rollout, and other enterprise systems. Acting as the central bridge between business stakeholders and technical teams, you will ensure business needs are accurately translated into technical solutions, oversee change management for smooth adoption, and maintain system performance through continuous improvement.
Our Operation team is essential in ensuring that Secretlab’s team members are primed to continue delivering at a world-class level on all our initiatives; including collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.
ResponsibilitiesEnd-to-End Project Management: Lead the full project lifecycle for logistics-related systems projects, including planning, execution, delivery, and post-launch support.Project Planning & Execution: Develop project plans with clear scope, objectives, timelines, resource allocation, budgets, and risk management.Change Management: Manage the transition from current-state to future-state business processes; oversee UAT and ensure smooth adoption of new systems.Strategic Alignment: Ensure projects are aligned with broader company goals; assess viability and business impact of proposed systems. Roadmap Development: Collaborate with cross-functional stakeholders to maintain and prioritize a project roadmap. Key Liaison: Act as the central point of contact between Logistics, Internal Stakeholders, Backend Tech, and Data teams.Bridge Technical Knowledge Gaps: Translate operational business requirements into actionable technical specifications, and explain technical complexities to non-technical stakeholders.Technical Oversight: Provide initial technical feasibility assessments to ensure solutions integrate well with existing processes and systems.Post-Implementation Support: Manage maintenance, change requests, and act as escalation point for system issues, coordinating with relevant teams for timely resolutions.Performance Tracking: Ensure on-time, on-budget delivery and track realized business value (e.g., operational efficiencies, reduced deployment times).
RequirementsExperience & Domain Knowledge5+ years of project management experience in leading complex systems projects, with a focus on e-commerce, supply chain, or systems implementation.Solid understanding of enterprise platforms such as OMS, PIM, ERP (e.g., NetSuite), WMS, and logistics systems, ideally within a fast-paced, high-growth environment.Technical FluencyAbility to translate business requirements into actionable technical deliverables and assess technical feasibility.Awareness of systems architecture concepts (e.g., APIs, cloud platforms, middleware, integrations).Comfort with data and analysis, with working knowledge of tools such as SQL or Tableau.Leadership & Stakeholder ManagementProven experience leading large-scale, cross-functional projects with multiple competing priorities.Strong stakeholder management skills: able to align, influence, and manage expectations across business and technical teams, and senior leadership.Strategic & Commercial AcumenStrong business judgment: ability to understand operational processes and their financial impact, and manage project decisions with a commercial mindset.Project Management ExcellenceProficiency in project planning, risk management, change management, and roadmap development.Excellent organization and multitasking skills with the ability to manage several complex projects concurrently.Communication & DocumentationClear and effective communicator across technical and non-technical audiences.Strong documentation skills for project artifacts (e.g., BRD, TRD, UAT scenarios, training guides).Problem-Solving & AdaptabilityProven ability to operate effectively in environments with ambiguity and evolving requirements.Proactive in identifying and solving problems before they escalate.
BonusesPMP or any relevant project management certificationsExperience working with project and data management tools such as Jira for workflow management and dbt for data transformation orchestration.Fluency in creating and managing dashboards and reports for project tracking (e.g. Tableau)
