Roles & Responsibilities:• Be a subject-matter expert for the SEAO platform team and act as a technical consultant for RHQ and subsidiaries, but not limited to:For Day-to-day operationsFor any enhancement requirement gathering Translate any business requirements into a functional document for enhancementsVet through all technical documents and ensure they match the business requirement provided• Support SEAO’s initiatives by executing the following related to eStore (Web, Shop App, 3PD) backend operations, but not limited to:Testing of featuresMigration projectsCreate working solutions for business requirementsRolling out new enhancementsDesign playbooks and standard operating procedures (SOP) for new featuresCreating and maintaining knowledgebase in RHQ Confluence pagesSupport in handling BVTs from Platform COE enhancement and Service Delivery COE enhancement• Issues and requests management - Act as a bridge (and triage) between different COEs, SEAO platform team, support team, subsidiaries and other partners to troubleshoot issues (debugging from frontend, backend, platforms, code-level, etc…) and drive them to resolution, and give prompt updates on various issues/requests/feature enablement• Direct report to RHQ D2C Platform Head – Work on other ad-hoc tasks, but not limited to:ReportsFlagship supportSupport other team members as and when needed on projects, testing features, backup during leaves, etc…
Requirements:Degree or diploma holder with at least 3 years of rich hands-on experience in software development industry, around eCommerce technologies such as SAP HybrisExperience in working with users to define their business requirementsShould have strong domain experience in B2C and B2B commerceTechnical skills around Java/J2EE, Spring, REST API, Micro-services, HTML/CSS/JavaScript, Web Services, SQLProficient in SAP Hybris foundational concepts, experience and knowledge of multi-channel architecture, data modeling, data exchange and system integrations (must have)Sound knowledge of continuous integration build tools and code quality toolsMust have knowledge of Hybris, Kibana, ticketing tools like JIRA, Documentation - Confluence, code repository – GitHubKnowledge of Adobe Experience Manager (AEM)Must know Samsung platforms and how things are runHigh energy and comfort level towards working in a fast-paced and matrix organization environmentExcellent communication skills to manage relationships with regional, subsidiaries and other parties and ability to drive consensus, execution across teams, multi-function organization and different level of hierarchyGood project management skills, to be able to effectively work within tight timelines and meet deadlines for multiple projectsStrong organization and time management skills required. Ability to react to quickly changing prioritiesA team player with the ability to work independently as well as cross-functionallyShould be self-motivated to keep updated on latest SAP Hybris product, technologies and solutions
Please only apply via direct application on this Linkedin website.
Or, email your CV and indicate Job Title as email subject to the following: hr.group@samsung.comOnly shortlisted candidates will be notified.
Roles & Responsibilities:The Business Analyst (BA) collaborates with eCommerce business stakeholders across SEAO markets and the offshore delivery team in India. Taking ownership of requirements and demonstrating strong initiative to ensure clear documentation, effective coordination & communication, as well as timely delivery of continuous platform enhancements.Engage with business stakeholders to gather, clarify, and validate requirements.Document initial assumptions and refine them through discussions with clients.Conduct fit-gap analysis against existing system capabilities to identify enhancement needs.Facilitate follow-up sessions to review fit-gap outcomes and help prioritize feature requests.Finalize and document business requirements, ensuring alignment with all stakeholders.Drive requirement sign-off and maintain traceability of agreed changes.Coordinate localization needs or market-specific variations where applicable.Prepare and hand over UAT materials, including test scenarios and user guides.Support business users during UAT, addressing queries and clarifying requirements.Analyze and prioritize UAT defects in collaboration with QA and development teams.Follow up to secure timely UAT sign-off and readiness for release.Work closely with the delivery team to track progress and ensure requirement clarity.
Requirements:Bachelor’s degree or higher in Computer Science, Information Technology, or related field.2-3 years of SAP Hybris exposure.Experience in e-commerce/retail processAgile mindset & great communication.Strong BA skills. Requirements, process flows & user stories.Ability to read and understand technical document and API document as well as integration flow.Working knowledge of web technologies (Java, Angular, microservices) and SOAP/REST API concepts.Nice to have any prior experience in ERP.Development experience in any programing language.Knowledge of Power BI, Tableau, or Excel for data analysis and visualization.Familiarity with database concepts and project management methodologies.
Please only apply via direct application on this Linkedin website.
Or, email your CV and indicate Job Title as email subject to the following: hr.group@samsung.comOnly shortlisted candidates will be notified.
Roles & Responsibilities:To lead digital marketing campaign activation for Taiwan market. The candidate will be responsible for end-to-end campaign planning, execution, and optimization using Adobe Campaign Classic V8 and Adobe Real-Time CDP platforms.Manage full lifecycle of digital campaigns: brief, build, QA, launch, monitor, and report.Coordinate and collaborate with regional stakeholders and local teams to understand campaign requirements.Manage full lifecycle of digital campaigns: brief, build, QA, launch, monitor, and report.Coordinate with local marketing strategy team to plan campaigns, manage campaign calendar and weekly progress preparation.Prepare campaign brief and identify send out routing.Use Adobe Campaign Classic (ACC v8) to create complex campaign workflows, manage audiences, and schedule deliveries.Design and build Push campaigns via SMP platformLeverage RT-CDP to activate real-time segments and personalize customer journeys.Maintain high standards of data accuracy, segmentation logic, and targeting strategies.Coordinate with technical teams to troubleshoot and ensure timely delivery of campaigns.Track campaign performance metrics and deliver post-campaign analysis.Ensure compliance with data privacy and local market regulations (e.g., PDPA, GDPR).Provide technical guidance and training to design optimal campaigns
Requirements:Bachelor's degree in Marketing, or a related field.5 years of hands-on experience in digital campaign operations.Strong understanding of campaign lifecycle management and CRM/MarTech tools.Experience managing campaigns in Taiwan market is a bonus.Strong project management and communication skills.Proficient in Adobe Campaign Classic (v7 or v8) and Real-Time CDP or similar platforms.This role is required to liaise with Taiwan customer in Chinese.
Roles & Responsibilities:Implement end-to-end development and execution of campaigns, data workflows, and platform enhancements.Manage platform operations tasks. Monitor SLA compliance and coordinate with HQ and cross-functional teams (Marketing Ops, Data, Platform) for rapid issue resolution. Clarify, consolidate, develop, and validate system enhancements, such as webforms and data integration with other data sources, etc.Oversee data quality and accuracy within the CRM system, configure schema, handle local data import/export, manage typology rule, monitor batch jobs, implement API connections, test data ingestion and event triggers.Ensure data handling of all campaigns align with data privacy regulations (e.g., GDPR, PDPA) and organizational security policies.Document processes and provide training to team members and users for best practices and effective system usage.Offer technical consultancy to business teams on campaign execution and system functionalities. Oversee and manage Adobe Campaign Classic and Adobe Real-Time CDP operations and development.
Requirements:Bachelor's degree in Marketing, or a related field.3 years of experience in CRM operation, marketing automation, or related fields, with at least 2 years of Adobe Campaign Classic v7/8 experience.In-depth knowledge of Adobe Campaign Classic and Adobe RT-CDP, including implementation, configuration, and troubleshooting.Strong understanding of customer segmentation, real-time data processing and CRM integrations across different systems for seamless data flow and improved customer insights.Strong analytical mindset, with the ability to diagnose platform and operational issues, with a proactive approach to solutions. Ability to manage multiple priorities, timelines, and stakeholders, ensuring projects are delivered on time and within scope.Strong verbal and written communication skills in English to engage technical and non-technical stakeholders effectively. Chinese language skills will add additional points. Familiarity with data protection regulations and best practices.Certification in Adobe Campaign Classic v7/8 and RT-CDP.Experience with Adobe Experience Platform (AEP), Query Service, SegmentBuilder, and Identity Services.Proficient in HTML, CSS, SQL, JavaScript, or and APIs related to Adobe Experience Cloud.Strong knowledge of email marketing best practices, cross-channel execution (including SMS and Push notification), data security requirements, email databases, segmentation and matrix. Familiarity with JIRA or similar project tracking tools.Background in marketing analytics and customer journey mapping.Detail oriented, organized, and a multi-tasker.Ability to work independently, and collaboratively in a cross-cultural and global environment.
