Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 120 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design. At RIMOWA we believe that great ambitions demand resilient companions. It’s why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip, they last a lifetime.
Please join us to discover your own.
Roles and Responsibilities
Client interactionDeliver exceptional inbound and outbound client service via phone, email, and digital channels, advising and assisting clients across the European markets.Be an ambassador of the Maison by embodying RIMOWA values in all interactions.Keep in mind the constant objective of satisfying each client, to build and maintain strong relationships with them by understanding their preferences, anticipating their need and offering personalized recommendations.Take ownership of client requests and ensure their resolution with efficiency, reducing efforts for the clients, anticipating next steps, following the designed processes while being able to adapt and be flexible to unexpected situations, including knowing how to think outside of processes. Continuously strive to meet and exceed individual and team performance with a sales-driven mindset.
Team CollaborationCollaborate closely with other departments to not only solve requests efficiently but also ensure client retention and enhance the overall client experience.Collect personal data and opt-in to improve client knowledge and help strengthen CRM campaign reach and performance.
Operational ExcellenceEnsure that accurate information and follow-up are input into the system and other relevant databases, initiating updates as appropriate to maintain the integrity and accuracy of our records.Maintain an in-depth understanding of our products to offer expert advice and recommendations to clients.Identify and suggest improvements to existing processes, tools and knowledge content to enhance operations efficiency.
Work Requirement:
Excellent communication skills in English, both verbal and writing. Further language as an advantage.Strong sales and product storytelling skills associated with attitude and tone of voice in line with luxury industry and RIMOWA values.Client First mind-set and strong interpersonal skills with the ability to engage effectively with clients, to meet and exceed their expectations, to handle complaints and difficult situations professionally.Punctuality and time-management skills by respecting and adhering to assigned schedules, ensuring reliability and efficiency.Flexibility to work shifts, including evenings, weekends, and holidays, to accommodate client needs across different English-speaking markets.A highly motivated, energetic, and inspirational team player.Able to work on multiple tasks and deliver results to agreed schedules.Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous).
Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 120 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design. At RIMOWA we believe that great ambitions demand resilient companions. It’s why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip, they last a lifetime.
Please join us to discover your own.
About the Role We are seeking an experienced and commercially driven E-Commerce Manager, APAC to lead, strategise and scale our e-commerce business across the region. This role is critical in driving sustainable growth across markets at different stages of maturity, from established to emerging, while delivering a best-in-class customer experience and driving a deeply localised and detail-oriented approach to e-commerce strategy and operations across the region. You will own the regional e-commerce strategy and performance, working cross-functionally to unlock growth opportunities, optimise the customer journey, and deliver strong commercial results. This role requires strong capabilities in driving excellence across various e-commerce domains, including sales, operations, product analysis, performance marketing, and market-specific localisation.
Roles and Responsibilities
Own e-commerce performance across APAC, with full accountability for growth, scalability, and P&L delivery.Identify and drive market-specific growth opportunities, developing highly granular and localised strategies tailored to the unique dynamics of each market across the APAC digital landscape, and initiating strategies for both emerging and established markets.Lead end-to-end e-commerce strategy and execution, from commercial planning to campaign delivery and optimisation.Optimise the customer journey and conversion funnel, enhancing UX and driving performance across all digital touchpoints.Drive performance marketing in collaboration with regional teams, with a strong focus on ROI, conversion, and lower-funnel impact specifically enhancing capabilities in paid social & paid search strategies.Leverage data and analytics to inform decisions, continuously improving traffic quality, engagement, and conversion.Champion a customer-centric approach, translating insights into actions that improve experience and loyalty.Collaborate cross-functionally with Supply Chain, Merchandising, Retail, Marketing, CRM etc... to deliver seamless omnichannel experiences.Oversee e-commerce operations, ensuring excellence across order management, customer service, and platform performance.Lead and develop a regional team, including remote management, while fostering a high-performance and growth-oriented culture.
Work Requirement:
8–10+ years’ experience in e-commerce or digital business, ideally within APAC, with demonstrable experience in launching new e-commerce markets.Strong commercial acumen with P&L ownership experience and a track record of delivering profitable growth.Deep understanding of APAC e-commerce markets, including scaling both established and successfully initiating operations in emerging markets.Results-driven self-starter, with the ability to operate both strategically and hands-on.Strong expertise in performance marketing and digital analytics, with a data-led mindset.Customer-first approach, with experience optimising online journeys and driving conversion.Proven ability to collaborate across functions in a fast-paced, matrix organisation.People leadership experience, with a passion for coaching and developing talent.Experience with Salesforce Commerce Cloud or similar platforms is a plus.Background in premium/luxury or lifestyle brands preferred.
