We are seeking a key team member who embodies our core competencies of Customer First, Collaboration, Ownership, Impact Driven, and Innovation to join our dynamic IT division. In this pivotal role, you will lead in-depth business analysis, apply Design Thinking to craft human-centered solutions, and translate complex business requirements into clear, actionable system specifications. You'll play a crucial part in identifying opportunities for process improvement, collaborating with technical teams to solve complex problems, and engineering viable solutions that align with both business objectives and architectural standards. This position directly contributes to RWS’s strategic goals by driving digital transformation, enhancing the customer experience, and supporting our agile delivery and innovation efforts.
As a Business Analyst, you will be responsible for understanding and translating business needs into effective IT solutions, ensuring alignment with RWS's strategic objectives and a strong focus on enhancing value.
Your responsibilities will fall into these core areas:
Strategic Business Analysis & Design ThinkingNeeds Elicitation: Conduct in-depth business need analysis by proactively engaging with diverse stakeholders to deeply understand their goals, challenges, current processes, and underlying pain points, always maintaining a Customer First perspective.User-Centric Solutioning: Apply Design Thinking methodologies to thoroughly explore user needs, idealize innovative solutions, and prototype concepts, ensuring a human-centered approach to problem-solving and fostering Innovation.Opportunity Identification: Identify strategic opportunities for business process improvement, automation, and digital transformation initiatives that deliver significant Impact.Facilitation: Expertly facilitate workshops, brainstorming sessions, and stakeholder interviews to uncover root business problems and collaboratively define potential solutions.
Engineering & Documentation RequirementsRequirements Translation: Translate high-level business needs into detailed, clear, concise, and testable business requirements (both functional and non-functional), user stories, and comprehensive use cases. Documentation Management: Develop and maintain thorough documentation, including Business Requirements Documents (BRDs), functional specifications, process flows, data models, and User Acceptance Testing (UAT) plans, taking Ownership of documentation quality.Alignment & Feasibility: Ensure all requirements are meticulously aligned with organizational strategic objectives and technically feasible within the existing or planned architectural landscape.
Process Optimization & Problem SolvingProcess Analysis & Improvement: Analyze existing business processes to identify inefficiencies, bottlenecks, and areas ripe for improvement. Design and recommend optimized future-state processes, leveraging technology and best practices to enhance operational efficiency and effectiveness, driving Innovation and Impact.Solution Engineering: Proactively identify and analyze complex business and technical problems, breaking them down into manageable components. Collaborate with technical architects, developers, and other IT professionals to engineer viable, sustainable, and scalable technical solutions that directly meet business requirements and strategic goals.Solution Evaluation: Evaluate potential solutions for their overall impact, technical feasibility, and strict alignment with enterprise architecture standards. Development Support: Provide continuous support to the development team throughout the entire software development lifecycle, clarifying requirements and efficiently resolving any issues that arise.
Stakeholder Engagement & Quality AssuranceLiaison & Communication: Act as the primary liaison between business units and IT teams, ensuring clear, consistent, and proactive communication across all project phases.Expectation Management: Manage expectations of diverse stakeholders, including senior management, end-users, technical teams, and external vendors, fostering strong Collaboration.Negotiation & Consensus: Effectively negotiate and mediate between potentially conflicting stakeholder needs to achieve consensus and maintain project momentum.Testing Support: Support the creation of comprehensive test plans and detailed test cases based on defined requirements. Assist actively in User Acceptance Testing (UAT) activities, rigorously ensuring that implemented solutions meet the specified business needs and deliver a positive Customer First experience.
Required Qualifications:
EducationBachelor’s degree in business administration, Information Technology, Computer Science, Engineering, or a related field.A Master’s degree or MBA is a plus.
ExperienceAt least 5 years of proven experience as an IT Business Analyst, System Analyst, or similar role within an IT environment.Demonstrable Proven experience with a variety of project methodologies (e.g., Agile Scrum, Waterfall), showcasing adaptability.Experience in E-commerce, Integrated Resorts, and Hospitality or Casino systems is an significant added advantage.Proficiency with standard business analysis tools (e.g., Jira, Confluence, Microsoft Visio, Lucidchart, Balsamiq).
Certification (Preferred)Candidate with the below certifications will be an added advantage:Certification of Capability in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP)Professional Scrum Master (PSM) or Professional Scrum Product Owner (PSPO)Design Thinking certification or relevant training.
Skills:
Core Business Analysis Skills:Design Thinking: Strong ability to apply human-centered design principles to thoroughly understand user needs, ideate innovative solutions, and prototype concepts.Business Need Analysis: Exceptional analytical and critical thinking skills to effectively elicit, analyze, and challenge business needs, identifying root causes.Requirements Engineering: Expertise in translating complex business problems into clear, comprehensive, and actionable functional and non-functional requirements.Process Improvement & Optimization: Proven track record in analyzing, modeling, and re-engineering business processes for enhanced efficiency and effectiveness.Problem Solving: Highly analytical and systematic approach to identifying root causes of problems and developing practical, effective solutions.
Interpersonal & Technical Aptitude:Stakeholder Management: Superior interpersonal and communication skills with the ability to effectively engage, influence, and manage expectations of diverse stakeholders at all levels.Solution Collaboration: A solid understanding of technical concepts and the ability to effectively collaborate with technical teams to shape and validate viable IT solutions.Communication & Facilitation: Excellent verbal and written communication skills for interacting with technical and non-technical audiences, coupled with strong workshop facilitation and presentation skills.Adaptability & Attention to Detail: Highly adaptable and resilient, thriving in a fast-paced, evolving environment while maintaining meticulous attention to detail in requirements gathering and documentation.
ResponsibilitiesResponsible for the planning and maintenance of AVL systems in all Attractions (USS, Adventure Cove Waterpark, and SEA Aquarium)Manage and supervise a team to Implement and ensure that all maintenance and repair schedules are accomplished in a safe and timely mannerDevelop and implement a structured Preventive and Predictive Maintenance program and Standard Operating Procedures for the teamOversee spares planning and managing of third-party vendors for selected outsourcing worksPlan OPEX and CAPEX budget.Design, Plan, Procure, and lead system improvement projects
RequirementsDegree/Diploma in Electrical/ Electronics/ Communication/ Computer Engineering/Multimedia and Audio-visual EngineeringMinimum 7 years of supervisory experience in managing the design and installations of Audio- Visual and Lighting. Prior experience working in an attraction or theme park setting preferredStrong working and up-to-date knowledge in AV servers, PC/ NetworkingGood knowledge of PLC/Automation/control would be an advantageAble to perform shift work (day or night) and weekends/public holidays.Able to work at height.
Role Responsibilities:
We are seeking a highly skilled and detail-oriented SQL Server Database Administrator (DBA) with Cloud expertise to join our IT team. This role is responsible for managing, optimizing, and securing SQL Server databases across on-premises and cloud environments. You will ensure high availability, performance tuning, disaster recovery, and compliance for mission-critical applications. The position involves working with hybrid architectures, implementing automation, and supporting data services that enable business continuity and innovation.
Database Administration & MaintenanceInstall, configure, and maintain SQL Server instances (2014/2016/2019/2022) across on-prem and Cloud environments.Perform database health checks, capacity planning, and performance tuning for OLTP and OLAP workloads.Manage backup and recovery strategies, ensuring RPO/RTO compliance.Monitor and maintain indexes, statistics, and query optimization for high-performance systems.
Cloud & Hybrid Database Infrastructure:Administer Cloud databases e.g. Azure SQL Database, Azure Managed Instances, and SQL Server on Azure VMs.Implement high availability and disaster recovery (HADR) solutions using Always On Availability Groups, Failover Clustering, and Azure Site Recovery/cloud-native DR tools.Support migration projects from on-prem SQL Server to Azure using tools like Azure Data Migration Service.
Multi-RDBMS Support:Provide basic administration and troubleshooting for Oracle, MySQL, PostgreSQL, MariaDB (and exposure to NoSQL like MongoDB/Cassandra is a plus).Participate in cross-platform database projects and ensure interoperability in hybrid environments.
Automation & Monitoring:Develop and maintain automation scripts using PowerShell, T-SQL, Python, or Azure CLI for routine DBA tasks.Implement proactive monitoring using SQL Server native tools, Azure Monitor, and third-party solutions.Troubleshoot and resolve database-related incidents, ensuring minimal downtime.
Security & Compliance:Enforce database security best practices, including encryption (TDE), auditing, and role-based access control.Ensure strict adherence to company-specific security and compliance policies, including mandatory audits.Follow all organizational policies and procedures consistently in daily operations.Manage patching and vulnerability remediation for all supported database platforms.Ensure compliance with data protection regulations, including safeguarding Personally Identifiable Information (PII) and meeting PDPA (Personal Data Protection Act) requirements.
Collaboration & DocumentationWork closely with application teams, infrastructure teams, and cloud architects to align database solutions with business needs.Maintain detailed documentation of database configurations, procedures, and operational guidelines.
Role Requirements:
Required Qualifications:Minimum 5 years of experience as a SQL Server DBA in enterprise environments.Strong knowledge of SQL Server architecture, performance tuning, and troubleshooting.Hands-on experience with cloud databases.Prior experience with Azure SQL Database, managed Instances, and Azure VM-based SQL Servers will be advantageous.Hands-on experience with multiple RDBMS platforms (Oracle, MySQL, PostgreSQL, MariaDB) and NoSQL systems (MongoDB, Cassandra).Familiarity with backup/restore strategies, HADR solutions, and replication technologies.Proficiency in T-SQL scripting and PowerShell automation.Any of the following qualifications/experiences will be an advantage:Prior experience with data migration to cloud.Knowledge of Azure Data Factory, Synapse Analytics, and related services.Certifications: Microsoft Certified: Azure Database Administrator Associate, Microsoft Certified: Azure Solutions Architect, or MCSA: SQL Server.
Skills:Strong attention to detail and commitment to uptimeAbility to work calmly under pressure and during major events or peak resort hoursClear written and verbal communication for working with technical and non-technical teamsFlexible schedule availability including potential weekend, evening, or on-call rotations
Job Summary We are seeking a skilled and motivated Mechanical Energy Engineer to join our Engineering Team. The ideal candidate will be responsible to execute energy saving projects within the group, analyzing, designing, and implementing energy-efficient solutions to optimize performance and reduce costs. This role involves conducting site supervisions on energy project, energy audits, evaluating systems, and recommending improvements to enhance sustainability and compliance with industry standards. The Energy Engineer will collaborate with cross-functional teams to develop innovative strategies that support our commitment to environmental stewardship and operational excellence.
Key ResponsibilitiesSupport Mechanical Energy Manager / Energy Team on the management & implementation of energy projects. Analyzing, designing, and implementing energy-efficient solutions to reduce energy consumption and costs across facilities Perform detailed energy audits of buildings, systems, and equipment. Design and recommend energy conservation measures (ECMs) and renewable energy solutions Prepare feasibility studies, ROI calculations, and cost-benefit analyses Develop energy management plans; prepare cost estimates, payback calculations, and reports. Work with other sections/departments to ensure alignment with organizational & project goals and energy conservation plan. Ensure that engineering practices adhere to environmental laws, safety standards and Singapore Standards. Drive operational effectiveness and efficiencies improvement through regular review of standard operating procedures, work instructions, work processes and systems technologies. When necessary, support other teams in crisis management.
Required QualificationsDiploma / Degree in Electrical / Mechanical Engineering with relevant experience in facilities system management. Minimum 3 years’ experience in large commercial establishments, with good background in building services and facilities.
Required SkillsPossess good mechanical technical skills and knowledge. Good knowledge on Solar Projects / Implementation plan Experience in BMS / energy management / Facilities Management / Engineering project works is preferred. Excellent troubleshooting skills and customer service skills with attention to details Effective interpersonal communication skills, multi-tasking and time management skills. Broad based experience of computer systems and MSOffice suites to include MSWord, Excel & PowerPoint Team player and ability to promote cross functional collaboration
The Senior Executive/Executive, Ticketing Systems Operations, supports and manages the Attractions Ticketing System by working closely with business units, operations teams, and stakeholders to ensure smooth system performance and service delivery. Responsibilities include system administration, ticketing configuration, daily operational support, issue resolution, and coordination with internal and external partners to support system projects and ongoing enhancements.
Responsibilities: Work closely and communicate on a regular basis with Attractions business units to ensure alignment on system projects, and overall service experience.Collaborate with team members, software architects, vendors, and business stakeholders to deliver projects in a timely manner.Provide prompt and timely updates on work progress to Supervisor and Managers (pre-assessment, commencement requirements, post-checks).Administration and management of the Resorts World Sentosa Attractions Department ticketing systems and other locations as assigned.Create, configure, and maintain price look-up (PLU) products in the RWS Attractions Ticketing System both in test and production modes.Provide timely support to Operations team in handling and resolving daily ticketing issues.Provide support to users’ queries and issues, for all IT matters related to the RWS Attractions Ticketing System.Partner with internal and external parties for RWS Attractions Ticketing System inquiries, requests, and configurations.
Requirements:Diploma/Degree in Information Communications Technology or any other relevant discipline.Experience with ticketing and point-of-sale (POS) systems is an added advantage.Familiarity with Windows operating system and internet research skills.Knowledge in SQL programming is an advantage.Able to work independently in a fast-paced, team-oriented environment.Able to work on weekends and public holidays.
Job SummaryWe are seeking an enthusiastic team member to support the project management of a themed attraction. This role involves coordinating with internal business units and external stakeholders on technical scopes of work, contract matters, scheduling issues, and ad‑hoc activities. You will play a key role across all project phases to ensure smooth execution, on‑time delivery, and adherence to budget.
Key Responsibilities1. Develop and consolidate tender specifications for the installation of bespoke industrial systems. Familiarity with local forms of contract is an advantage.2. Analyse commercial and technical tender submissions to support internal evaluation and decision-making.3. Lead and manage contract execution for the installation of bespoke industrial systems, ensuring minimal impact on project schedule and budget.4. Support project planning efforts, including schedule analysis and cash flow projections.
Required Skills• High agency and accountabilityDemonstrate strong ownership, holistic problem-solving, and persistence in driving effective solutions even in ambiguous situations.• Strong time managementAble to manage conflicting priorities efficiently while maintaining productivity and attention to detail.• Learning agilityQuickly grasp new concepts related to themed entertainment and apply knowledge effectively across technical and analytical tasks.• Ability to navigate ambiguity and complexityComfortable working in a dynamic environment and able to provide clarity, insight, and progress despite uncertainties.• Functional and technical competencyProficient in reading and interpreting technical drawings and contracts. Capable of conducting technical and financial analyses and preparing clear presentations for stakeholder discussions.
Required Qualifications• A degree in Engineering, Construction Management, Interior Design, Architecture, or relevant practical experience would be advantageous.• Standard work week is Monday to Friday. Flexibility is required as duties may occasionally extend into evenings or weekends depending on project needs.• Site work on active construction sites is required.
Job Responsibilities:
We are seeking a resourceful and motivated procurement buyer to enable the various business units across RWS by securing the right products and services that support the company’s goals. The ideal candidate combines commercial acumen with commodities insight, leveraging market knowledge and intelligence, and supplier relationships to unlock business opportunities, mitigate risk and pursue sustainability goals.Strategic Procurement & Vendor ManagementLead end-to-end procurement (RFI/RFQ/RFP) for attractions and events-related solutions and services, including sourcing, negotiation, commercial analysis and award recommendationsNegotiate commercial terms to ensure value-for-money and cost efficiencyEnsure compliance with corporate procurement policies and processes2. Stakeholder & Cross-Functional CollaborationCollaborate with internal stakeholders to align procurement with business needsSupport cross-functional initiatives such as benchmarking, market intelligence, and Centre of Excellence projects3. Sustainability & CertificationPromote sustainability through initiatives like local sourcing and supplier emission reduction programsBuild knowledge of relevant product certificationsSupport department’s sustainability objectives4. Performance & KPI AchievementDrive procurement activities to meet company and team-level KPIs Job Requirements:
Required QualificationsDegree/Diploma in Supply Chain, Business Management, Environmental Science, Sustainability or related fields.SkillsPrior experience with Ariba or SAP would be an advantageProficiency with MS Word & MS Excel including data analysis and pivot tablesExcellent written and verbal communication skillsStrong time, task, and resource management skills
Job Responsibilities:Culinary Operations & Support:Assist the Chef in overseeing daily kitchen operations, including food preparation, service execution, and quality assurance.Support menu planning initiatives and ensure proper implementation of recipes and standards.Ensure consistency in food quality, taste, and presentation across all service periods.Team Supervision & Development:Supervise, coach, and motivate kitchen team members to maintain high performance standards.Monitor the progress and development of cooks and provide guidance where necessary.Foster teamwork and promote a positive and professional kitchen environment.Food Cost & Inventory ControlSupport inventory management and stock control processes to minimise wastage.Assist in monitoring food costs and ensuring efficient utilisation of resources.Food Safety, Hygiene & Compliance:Ensure compliance with hygiene, HACCP, and workplace safety standards.Enforce kitchen operating procedures and sanitation guidelines.Maintain a safe, clean, and organised kitchen environment at all times.Guest Satisfaction & Service Excellence:Contribute to delivering outstanding guest satisfaction through effective leadership and consistent culinary execution.
Job Requirements:Certificate in Culinary Skills, GCE ‘O’ Level, or equivalent professional qualification.Minimum 5 years of culinary experience. Western Cuisine experience in a hotel/QSR environment will be an added advantagePrior supervisory experience is preferred.Proficient in Microsoft Office applications.Knowledge of HACCP.Good interpersonal, communication, and supervisory skills.Strong leadership and team supervision capabilities.Good operational planning and organisational skills.Sound understanding of food cost control and inventory management.Strong problem-solving and decision-making abilities.Ability to work effectively in a fast-paced, high-pressure environment.Able to perform shift work, and willing to work during weekends/public holidays.
Role OverviewHe/ She will support the development and delivery of strategic partnerships and IP‑led activations that drive visitation, engagement, and vibrancy across Resorts World Sentosa, with a focus on sports, esports, and youth‑driven audiences.
Key ResponsibilitiesSupport the identification and development of strategic partners, including IP owners, media, lifestyle, sports and esports brands and events, aligned with RWS’s visitation and engagement objectives.Manage day‑to‑day relationships with assigned partners to deliver events and activations that drive footfall, on‑site spend, and visibility of resort offerings.Work with partners to plan and execute aligned campaign narratives and programming, leveraging IP collaborations to grow local and regional brand awareness for RWS.Collaborate closely with internal stakeholders across Marketing, Event Business Development, Entertainment, Retail, F&B, and Operations to support end‑to‑end event execution.Project manage joint marketing initiatives, co‑branded content, and partner‑led events across digital, on‑site, and partner channels, ensuring alignment with resort‑wide campaigns and peak periods.Support tracking and reporting of activation performance, including attendance, engagement, partner outcomes, and incremental spend from sports and esports initiatives.Contribute to partnership proposals, pitch decks, and event concepts tailored to sports, esports, and youth audiences.Coordinate administrative and operational aspects of partnerships, including timelines, deliverables, and contracting support, working with Legal and Finance teams.Support the Partnerships team in achieving assigned KPIs related to event attendance, activation effectiveness, and campaign delivery.Support the Partnerships team in achieving assigned KPIs related to event attendance, activation effectiveness, and campaign delivery.
Job Requirements: At least a Bachelor’s degree in Marketing, Communications, Business, or a related field.At least 3-5 years of relevant experience in partnerships, brand marketing, events, sports, esports, or entertainment‑related roles, preferably within hospitality, lifestyle, media, or large‑scale event environments.Proven ability to manage external partners and multiple stakeholders, delivering activations, events, or campaigns end‑to‑end.Strong understanding of IP‑led collaborations and joint marketing models, including co‑branded and partner‑driven initiatives.Experience working cross‑functionally with marketing, operations, commercial, creative, Legal, and Finance teams.Solid project management skills, with the ability to manage timelines, budgets, and competing priorities.Comfortable with performance tracking and reporting, including metrics such as attendance, engagement, and incremental spend.Prior exposure to sports, esports, or large‑scale consumer lifestyle events is highly preferred.
Job Summary:The Stage Management Coordinator is responsible for the smooth execution of daily shows and performances, including managing rehearsals, technical calls, and maintenance needs. The role includes supervising segments of seasonal programming (e.g. Halloween Horror Nights), ensuring timely communication with performance regarding operational updates, and handling administrative duties such as Virtual Roster input, leave tracking, and performer logs.
Key Responsibilities:Run daily operational shows and performances and other duties as assigned to ensure smooth daily operations, including daily communication through show reports to the relevant departments.Manage rehearsals, technical rehearsals, performances and maintenance calls (costume, technical etc.) as required to ensure smooth delivery of shows and events.Supervise sections of seasonal event programming (e.g. manage individual HHN zones and houses).Ensure communication of necessary information which pertains to the operation of the assigned entertainment show(s) to performers of the show(s).Assisting in all performers under their assign shows, including but not limited to VR input, leave tracking & performers log.
Required Qualifications:Diploma or WSQ Equivalent in a related discipline (Theatre, Theme Park, TV or Events).Minimum 2 years of related industry experience.
Skills / Attributes:Proven show calling ability is preferred.Strong communication and interpersonal skills.Strong events and show operational knowledge.Proven leadership and supervisory skills.Excellent organizational and coordination skills.Excellent problem-solving skills and a high degree of adaptability.Knowledge of HR practices and fair management would be an added advantage.Able to perform shift work, and willing to work in the evenings, on weekends and public holidays.
