Responsibilities:
Support Designers and Art Directors by producing high accuracy AutoCAD construction drawings for events, exhibition, and theatre scenic fabrication.Strengthen design accuracy and attention to detail, ensuring drawings reflect the original design intent, approved 3D renderings, and accurate site measurements.Prepare comprehensive drawing sets, including overall plans (layouts), elevations, sections, detailed scenic item drawings, key aesthetic details (e.g., moldings, lighting integration), equipment concealment, and all line drawings required for fabrication and contractor PE submissions.Incorporate site information so scenic elements are correctly scaled and venue appropriate.Support designers when coordinating with technical teams (rigging, equipment, safety distances, etc.).Clarify discrepancies or unclear information with assigned designers to deliver precise, buildable construction drawings.Conduct site measurements with designers when required to support accuracy.When assigned by the Team Lead, prepare layout proposals (e.g., initial business study layouts such as seating capacity studies).Assist with design tasks when assigned by the Team Lead, depending on workload and priorities.Coordinate with multiple designers based on project timelines, and proactively discuss capacity with the Team Lead for prioritization and task delegation.On-site installation and factory inspections are generally not required, unless specifically assigned by the Team Lead.Support designers/art directors when they review and confirm changes, and implement updates after clarification and approval.
Requirements:Diploma or higher in a related field.Minimum 3 years of relevant drafting experience in events, exhibitions, theatre, or related industries.Proficient in AutoCAD (mandatory) and basic Microsoft Office tools.Basic knowledge of SketchUp or other 3D software to read/study 3D files and convert them into accurate AutoCAD drawings (additional skills in 3ds Max, Maya, Photoshop, Illustrator are a plus).Strong understanding of scenic fabrication methods, materials, and construction logic relevant to events, exhibition, and theatre environments.Able to produce clear, accurate, and efficient construction drawings.High attention to detail, good communication with designers/art directors, and a proactive approach to clarifying design intent.Able to work in a fast-paced environment supporting multiple designers with varying timelines.
Job SummaryWe are seeking a strategic HR leader to drive workforce transformation and build future-ready people agenda.
Key Responsibilities
Compliance & GovernanceEstablish and oversee HR compliance frameworks aligned with local labor laws and corporate policies.Ensure regular audits, risk assessments, and reporting mechanisms are in place.Advise leadership on regulatory changes and HR risk mitigation strategies.
Payroll ManagementLead end-to-end payroll operations ensuring accuracy, timeliness, and statutory compliance.Ensure proper controls, reconciliation, and reporting standards.
Policies & FrameworksDevelop, review, and implement HR policies aligned with business strategy and legal requirements.Ensure consistency, clarity, and communication of policies across the organization.Drive policy governance and periodic updates.
HR Systems (SAP SuccessFactors)Oversee implementation, optimization, and governance of SAP SuccessFactors modules.Partner with IT to ensure system integration, data integrity, and reporting capabilities.Drive digital HR transformation and automation initiatives.
Manpower Planning & BudgetingDrive workforce planning strategies aligned with business growth and transformation goals.Oversee headcount planning and HR budgeting cycles.Utilize data analytics to provide insights and forecasting.
PartnershipEstablish and manage strong external partnerships that directly support organizational and business objectives.
Crisis Management & Business ContinuityDevelop and lead HR crisis management frameworks and response strategies.Ensure workforce readiness and resilience during disruptions.Coordinate with leadership on contingency planning and communication.
Workforce TransformationLead organizational transformation initiatives including restructuring, reskilling, and change management.Drive future-of-work strategies, including digitalization and workforce agility.Champion a culture of continuous improvement and innovation.
Key RequirementsBachelor’s degree in Human Resources, Business Administration, or related field.At least 15 years of progressive HR experience, including senior leadership roles.Experience in large, complex, or multinational organizations preferred.Strong knowledge of labor laws, compliance frameworks, and governance.Deep expertise in payroll operations and HR service delivery.Proven experience managing SAP SuccessFactors or similar HRIS platforms.Strong track record in workforce planning, budgeting, and analytics.Experience leading large-scale transformation and change initiatives.Experience in digital HR transformation initiatives.Ability to lead high-performing teams in dynamic environments.
Leadership & CompetenciesStrategic thinker with strong business acumen.Excellent stakeholder management and influencing skills.Strong analytical and decision-making capabilities.High resilience with experience in crisis and ambiguity management.
The Senior Manager, Programme Management is responsible for driving the end‑to‑end programme portfolio within RWS Attractions (Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark) to support commercial goals, attractions experience and brand vision. The role requires close collaboration with internal and external stakeholders to develop compelling offerings, ensuring successful go‑to‑market execution, and optimising programme performance through data‑driven insights.
Responsibilities:Programme Creation:Lead the creation and enhancement of programmes across the 3 attractions to drive revenue, visitation, and guest engagement. Develop programme proformas and pricing models to validate commercial viability.Collaborate with cross‑functional teams to ensure programmes are operationally viable and meet guest expectations.
Programme Launch & Marketing:Lead launch plans with Marketing, Sales, Operations, and IT to ensure timely and effective roll‑outs. Support the development of marketing materials, product narratives, and go‑to‑market strategies to promote programme awareness. Deliver product knowledge training and updates to sales teams and frontline staff to support conversion and accurate positioning.
Programme Sales Analysis & Execution:Monitor programme sales performance, attendance, and revenue against targets, analyse trends and identify opportunities to drive programme sales for the 3 attractions.Gather consumer insights and feedback to enhance programme quality and guest experience.Work closely with internal teams to address customer enquiries, resolve operational challenges, and ensure consistent service delivery.Prepare regular performance dashboards and management reports with recommendations for improvement.Ensure that revenue and attendance targets of the business unit are consistently met or exceeded.
Business Development:Utilize data-driven insights to refine and analyze performance to identify trends, insights, and areas for improvement to enhance products and programmes offerings.Work with internal teams to co-develop marketing materials and campaigns to amplify awareness about our programmes and experiences.Coordinate promotional events and initiatives to drive bookings.
Leadership:Lead and develop the Programme Management team to deliver programmes successfully and achieve commercial and operational KPIs.Provide guidance and support to team members to ensure effective cross‑department collaboration and smooth programme implementation.
Requirements:Bachelor’s degree in Hospitality, Marketing, Business Administration, Education or a related field.Minimum of 8 years of experience in commercial, business development, sales and marketing, or a related field.Strong leadership and management skills, with a proven track record of effectively leading teams and driving results. Strong business acumen skills with the ability to convert interests and drive visitorship for our programmes and experiences.Demonstrated success in managing product and programme development and promotional strategies, preferably in the Attractions, Tourism or Education industries.Candidates with strong network in the Attractions, Tourism or Education industries, or experience in leading and managing the development and execution of programmes and experiences are preferred. Strong understanding of account/customer relationship management with good communication and interpersonal skills.Proactive mindset and initiative in driving projects and strategies forward.Proven capability to work collaboratively across departments and with external partners.Proficient in using Microsoft Office Suite.
Primary Responsibilities:Assist guests with enquiries and requests.Perform meet and greet in the lobby and in-room registration.Perform check-in and check-out for hotel guests in the most professional and efficient manner.Work and coordinate with other departments to satisfy guest requests/complaints.Interact with guests; provide warm and memorable guest experience, ensure all guests receive prompt and excellent standard of service.Seek and devise new initiatives to enhance the overall guest experience.
Requirements:Minimum Diploma in Hotels/Hospitality Management or its equivalent .Minimum 3 years’ experience in the Hotel industry, preferably in 5-star hotels.Good technical knowledge of Front Office and Guest Services operations.Good interpersonal, communication and supervisory skills.Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint.
The Senior Manager, Entertainment Safety & Compliance is responsible for leading, developing, and overseeing all safety, health, and regulatory compliance programs across the Attractions and Destination Experience Entertainment portfolio. This role ensures that the teams in Entertainment Creative, Entertainment Technical, and Entertainment Operations design, build, rehearse, and deliver experiences that meet the highest standards of guest, cast, staff and contractor safety. The position serves as the key safety authority for entertainment‑related shows, attractions, immersive experiences, special events, and large‑scale destination activations. The Senior Manager partners closely with internal stakeholders and external regulatory agencies to establish a proactive safety culture and ensure all activities adhere to legal, corporate, and industry best‑practice requirements.
Job Requirements
Safety Strategy & Governance:Develop and implement a comprehensive Entertainment Safety & Compliance strategy.Establish safety governance frameworks, SOPs, risk‑management protocols, and compliance standards for all entertainment experiences.Lead continuous improvement efforts aligned with industry codes, ISO standards, and corporate safety policies.Identify trends in national and international safety legislation and practices, so as to develop strategies for adoption and improvement of current work processes.
Risk Management & Compliance:Oversee the process of risk assessments and hazard identification, development of Safe Work Procedures (SWP) and other safety mitigations for all entertainment offerings.Ensure compliance with relevant and applicable local and international regulations, standards and best practices related to entertainment safety standards (e.g., rigging, pyrotechnics, SFX, automation). Work with other safety teams (with specific expertise in fire, structural, electrical, and building codes, etc) to develop safe practices for applicable Entertainment activities. Plan and conduct regular and ad-hoc safety audits and inspections. Lead incident investigations, and corrective action follow‑up.
Creative & Production Safety:Partner with Entertainment teams to develop a culture whereby safety is embedded early in concept design, story development, and production planning.Review initial event and show concepts, and detailed technical, scenic and set, and costume and prop designs for any safety risks (including build up, and activities affecting guest, cast and operating staff).Develop guidance and processes for safe management of technical setups, rehearsals, technical runs, and show and event operations. Develop protocols for guest safety (working with relevant teams), including guest placement, crowd control measures, venue occupational limits and evacuation plans, and safe ingress and egress routes.
Technical & Operational Safety:Oversee safe operation and maintenance of entertainment technical systems – including rigging, lighting, audio, video, special effects, and scenic elements.Develop and ensure Entertainment Operations teams follow safe operating procedures for daily show operations, guest control management, and emergency response readiness.Develop and implement competencies, training, and certification programs for technical and operational cast.
Emergency Preparedness & Response:Lead show‑specific emergency planning including safe stoppage drills, contingency planning, evacuation procedures, performer rescue plans, and high‑risk activity protocols.Coordinate emergency drills, crisis simulations, and response training for Entertainment teams.Serve as point of contact for resort wide crisis and incident response and after‑action reviews.
Stakeholder Engagement & Leadership:Provide leadership, coaching, and guidance to cross‑functional Entertainment teams.Develop safety briefing documents/guidelines to inform external parties of RWS expectations for safety management of outsourced suppliers for events and other entertainment products. Champion a culture of safety by influencing behavior, building awareness, and promoting accountability at all levels.
Job Requirements
Bachelor’s degree in Safety Management, Occupational Health and Safety, Engineering, Technical Theatre, Production, or related field. Professional qualifications (certificate) issued by national or international Safety authorities on safety related matters. Minimum 8 - 10 years of experience as a Safety Officer in entertainment, attractions, live events, theme parks, or venue operations with clearly defiend safety leadership responsibilities.Experience managing safety across creative development, live entertainment production, technical systems, and operations.Strong understanding of entertainment technical systems (rigging, SFX, automation, staging, electrical safety) and scenic construction.Knowledge of workplace safety regulations, fire/life safety codes, and international entertainment safety standards and frameworks.Experience conducting risk assessments, incident investigations, and root‑cause analysis.Excellent stakeholder management, communication, and influencing skills.Ability to work in complex, fast‑paced, creative environments with tight timelines.Strong decision‑making abilities, especially under pressure or during live operations.
The F&B Analytics & Culinary Admin Support provides administrative, analytical, and operational support to both the F&B and Culinary teams. Responsibilities include data reporting, cost tracking, documentation support, procurement coordination, and preparing management presentations. The role ensures efficient operations across multiple outlets in a fast-paced environment.
Job Responsibilities:Data & ReportingConsolidate and clean data from POS and inventory systems.Prepare sales, cost, labor, and wastage dashboards.Support RO in converting data into PowerPoint presentations with HOD action plans given.
Culinary AdminMaintain SOPs, menus, recipes, and production sheets.Coordinate communication between culinary and F&B departments.Support menu changes, seasonal updates, and documentation.
Cost & Financial SupportTrack food, beverage, labor, and operational costs.Update costing sheets and month-end reports.Maintain PO, invoice, and vendor documentation.
Inventory, Procurement & Ops SupportSupport OPS in ordering non-food items (disposables, smallware’s, supplies).
Compliance & AuditMaintain hygiene, safety, and compliance documentation.Support internal/external audits and corrective actions.Keep training and certification records updated.
Operations & HR SupportSupport onboarding admin, attendance, and training schedules.Assist with meetings, briefings, and new outlet setups.
Systems SupportAssist with POS menu updates and pricing changes.Support system housekeeping and basic troubleshooting.
Job RequirementsDiploma or Degree in Business, Hospitality, Culinary Management, Data Analytics, or related field.Minimum 3 years’ experience in F&B admin, culinary admin, analytics, or operations support.Experience in multi-outlet or high-volume environments preferred.Excel (Advanced): Pivot Tables, VLOOKUP/XLOOKUP, data cleaning, charts.PowerPoint: Build management-ready slides; incorporate KPIs & action plans.Word: SOP formatting and document management.Familiarity with POS, inventory/ERP systems; BI tools are a plus.Strong organisational and time-management skills.High attention to detail and accuracy in documentation and reporting.Strong interpersonal and communication skills, with the ability to build positive relationships with internal and external stakeholders.Ability to work in a fast‑paced, dynamic environment with shifting priorities.Team‑oriented with a guest‑centric mindset.Able to handle confidential information with professionalism and discretion.Able to support peak periods, events, weekends, or public holidays when required.Able to stand for extended periods and work outdoors in hot, humid, or wet weather conditions, when required.
Job Summary
The Director, Entertainment Planning & Project Management leads in the planning and project management of world‑class entertainment and destination experiences across Resorts World Sentosa, including attractions entertainment, seasonal experiences, immersive activations, live shows, and signature resort events. This role leads the coordination of safe and compliant event delivery, with emphasis on detailed planning, timeline stewardship, and budget/commercial management to elevate the resort’s destination appeal.
Job Responsibilities
Planning & Project Management:Plan and drive integrated project schedules (creative, design, fabrication, install, tech, safety, rehearsals, previews) with disciplined gates and change control.Ensure smooth transitions from design to build to install to operations.Manage punch lists, acceptance criteria, and product readiness.
Production:Oversee the planning and execution of events and entertainment productions, ensuring alignment with IP standards, show quality, and operational requirements. Ensure that all production-related information, including creative inputs, technical requirements, crew scheduling, and rehearsal timelines are consolidated and integrated.Ensure that detailed production schedules and checklists are properly documented and regularly communicated across teams to ensure milestones are met and all teams are aligned.Institutionalise detailed production documentation and processes via project management software, ensuring that all internal approvals, risk assessments, vendor scopes, and compliance documentation adhere strictly to RWS’ governance, procurement, and WSH (Workplace Safety & Health) policies.Facilitate collaborations between internal stakeholders and external vendors, ensuring seamless communication and efficient planning throughout the production lifecycle.Oversee post-event account reconciliation, including vendor verification, invoice consolidation, and budget tracking. Analyse post-mortem reports, operational challenges, successes, and areas of improvement for future productions.
IP Licensing, Rights & Partner Management:Oversee the team that leads specific contracting and rights clearance when working with third party licensors and partners. Build strong relationships with resident IP representatives, coordinate production approvals, brand guardrails, and reporting.Oversee the liaison with Legal/Procurement on contract terms, indemnities, SLAs, and performance obligations.
Financial & Commercial Management:Own portfolio budgets (CapEx/OpEx), including feasibility, business cases, estimates, proformas, and P&L. Oversee accruals, commitments, and variances.Drive cost optimization through sourcing strategies, reusability, and vendor negotiations.Define commercial models for events and experiences.
Safety, Compliance, & Risk:Ensure all productions meet safety, regulatory, and EHS standards.Gatekeep robust risk assessments, method statements, emergency procedures, and stop protocols. Maintain compliance with music licensing, labor regulations, public entertainment permits, and insurance requirements.
Job Requirements
Bachelor’s degree in Theater/Entertainment Production, Live Events, Design/Art Direction, Creative Producing, or related discipline.10 – 15 years of experience in live entertainment, attractions, themed entertainment, or large‑scale events, with a strong track record in Entertainment Production.Proven leadership of multi‑million‑dollar entertainment portfolios in complex, guest‑facing environments (theme parks, integrated resorts, festivals, touring shows).Demonstrated expertise in IP licensing/rights management, contract negotiation, and partner/studio relations.Solid understanding of technical theater, show systems (lighting, audio, video, SFX, show control), stagecraft, and performer operations.Strong financial acumen and conversant with forecasting, CAPEX/OPEX governance, cost control, and commercial modeling.Familiarity with EHS/regulatory frameworks for live entertainment.Ability to balance creative with operational and commercial realities.Ability to handle multiple priorities simultaneously and meet dynamic demands.Resilient, adaptable and able to work through issues and provide solutions in a challenging and fast-paced environment.
Primary Responsibilities:Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction.Perform upselling with a sales attitude and be aware of the resort-wide sales opportunities.Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests.Be responsible for the maintenance of guest recognition programs, accurate guest recognition reports and handling of guests' complaints.
Requirements:Minimum GCE `O' Level or its equivalent.Minimum 1 year of experience in customer service.Good interpersonal skills with effective multi-tasking and time management.Possess a warm, pleasant personality with good knowledge of local city streets, restaurants and major attractions.Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint.
Job Summary Resorts World Sentosa is seeking an experienced HR professional to partner with business units in delivering strategic and operational HR support. The role covers full-spectrum full spectrum of HR operational matters, including onboarding, transfers, appointments, re-employment, contract renewals, disciplinary matters, performance management, and offboarding. The incumbent will also utilise HR analytics to support decision-making and ensure compliance with policies and regulations in a fast-paced environment.
Job Responsibilities• Partner closely with BUs to provide strategic and HR solutions and ensure that HR initiatives align with business goals.• Drive HR programmes to enhance employee engagement and performance.• Support business strategy implementation (manpower strategies, talent development programs, operational requirements etc).• Manage full spectrum of HR operational matters, including onboarding, transfers, appointments, re-employment, contract renewals, disciplinary matters, performance management, and offboarding.• Analyse trends, utilise HR metrics and analytics to inform and support business decisions.• Manage the annual salary review and performance review processes.• Investigate employee complaints or grievances in accordance with company policies and recommend appropriate actions. • Manage and provide guidance and coaching to line managers and team members.• Manage team member engagement and relations.• Partner with HR Centre of Excellence teams to support the implementation and communication of HR policies and procedures, ensuring compliance with legal and regulatory requirements.• Participate in progressive HR or cross-functional improvement projects.
Required Qualifications• Bachelor’s Degree or Diploma in HR or business-related discipline with 5 to 8 years of experience in business partnering and HR operations.
Required Skills• Meticulous, organised and analytical with good interpersonal and communication skills.• Able to manage high volume and dynamic ground issues.• Able to work under pressure in a fast-paced environment.• Proficient in Microsoft Suites (Excel, PowerPoint, Word) and experienced in SuccessFactors would be an added advantage
Responsibilities:Conduct on-the-job training for various rides and shows, ensuring team members are proficient in their roles, safety procedures, and customer service standards.Facilitate comprehensive orientation sessions for new hires, providing thorough introductions to park facilities, operational procedures, and fostering familiarity with the various functional teams to ensure smooth integration.Collaborate with the Service Experience & Training department to conduct service level audits and implement targeted training to enhance the guest experience.Perform front-line operational duties across the Rides Operations department to maintain up-to-date practical knowledge, support peak periods, and serve as a role model for operational excellence and safety compliance.
Requirements: Diploma with at least one year of hands-on experience in delivering on-the-job training, preferably within a service-oriented or operational environment.Professional certifications in training, or related disciplines (e.g. ACTA/ACLP) will be highly advantageous.Strong communication and interpersonal skills to effectively engage, coach, and support team members across all levels.Must be adaptable and committed to working on shifts, including weekends and public holidays, in alignment with operational needs.Comfortable working in an outdoor environment. Able to stand for extended periods.
