Expectations of the Role:
Project ManagementLead both pre-sales solutioning and post-sales implementation
Program ManagementProvide leadership, coaching, and guidance to Program SpecialistsBuild and maintain strong relationships with Regional Hub clients
Pre-Sales SupportSupport the Director, Commercial & Program Team during RFI/RFP/RFQ processesCollaborate with cross-functional teams to gather required information and compile response documents
Project ExecutionManage assigned projects in accordance with PMP® methodology and frameworkCustomer-focused: implementation of newly secured contact logistics businessInternal: Client-related initiativesNew product development: Creation of new service offeringsOther projects as assigned by the Director, Business Development
Program LeadershipLead the team in managing Regional Hub client programs effectivelyBuild and maintain strong client relationshipsDevelop a high-performance team culture focused on collaboration and trust
Business & Operations PerformanceMonitor financial performance of assigned programsIdentify and pursue opportunities for upselling additional servicesLead business and operations review meetings with clientsCollaborate with clients on new initiatives and address operational gaps
Customer ServicePartner with internal stakeholders to deliver proactive and high-quality communication to clients
Operations ManagementMonitor and review clients’ KPIsWork with Logistics, Production, and Quality teams to address performance gaps and meet service levels
Order FulfilmentOversee Program Specialists to ensure timely and accurate order processing
BillingEnsure timely and accurate billing for all services rendered
Contract and RatesCollaborate with clients and internal teams to define service offerings, rates, and service levelsEnsure all agreements are accurately documented in contracts
Continuous ImprovementStrengthen Program Management processesProactively identify and implement operational improvements with cross-functional teams
Additional ProjectsParticipate in projects assigned by the Director, Commercial & Program Management as required
Requirements (Must-Have):
Degree in Supply Chain & Logistics Management or Engineering-related disciplines (preferably industrial engineering)Proven experience in project management, business solutions, or operations within 3PL service provider environmentMinimum 4 years of supervisory or management experience in operationsWorking Knowledge of SAP is preferred
