Application Support Analyst / Engineer📍 Location: Singapore🕒 Experience: 5+ YearsRole OverviewWe are looking for an experienced Application Support Analyst / Engineer to provide support, monitoring, troubleshooting, and maintenance for business-critical applications. The role involves working closely with technical, manufacturing, and engineering teams to ensure application stability, operational efficiency, and continuous improvement.Key ResponsibilitiesApplication Monitoring & SupportMonitor application performance, availability, and system healthPerform routine maintenance, patches, upgrades, and backupsEnsure compliance with operational and security standardsIncident Management & TroubleshootingInvestigate and resolve application-related incidentsPerform root cause analysis and implement corrective actionsEscalate complex issues to development or infrastructure teamsUser & Operational SupportProvide application support and guidance to end usersDevelop and maintain support documentation and user guidesSupport production resilience, business continuity, and disaster recovery activitiesCollaboration & Continuous ImprovementWork closely with development, manufacturing, engineering, and automation teamsParticipate in release validation, deployments, and system improvementsIdentify opportunities for automation, optimisation, and process enhancementKey Skills & ExperienceMust Have3–5 years of experience in Application Support / Production SupportStrong understanding of application architecture and databasesHands-on experience with Oracle, PostgreSQL, and Big Data solutionsBasic programming/scripting knowledge in .NET, JavaScript, Python, C#, or C++Experience with ticketing systems and troubleshooting toolsKnowledge of incident management and root cause analysisStrong communication and stakeholder management skillsWillingness to work onsite and provide on-call support when requiredGood to HaveExperience with REST APIs, backend services, SQL & NoSQL databasesExposure to DevOps tools and CI/CD pipelinesExperience working with cross-functional business and engineering teamsKnowledge of business continuity and disaster recovery processesNice to HaveFamiliarity with ITIL processesExposure to AWS / Azure cloud platformsExperience with monitoring tools such as ZabbixUnderstanding of security and compliance best practicesQualificationsBachelor’s degree in Computer Science, IT, or related field💡 Ideal for candidates with strong troubleshooting and application support experience in enterprise or manufacturing environments.
Campaign Management System Analyst (Adobe Campaign – Technical)📍 Location: Singapore & Malaysia 🕒 Experience: 8+ YearsRole OverviewWe are seeking a Campaign Management System Analyst with strong technical expertise in Adobe Campaign to design, build, and deliver scalable marketing automation solutions. This role focuses on platform development, integrations, and solution design, rather than campaign execution, within a financial services environment.Key ResponsibilitiesAnalyze business requirements and translate them into functional and technical designsDesign and implement end-to-end campaign management solutions including data sourcing, segmentation, targeting, execution, and reportingBuild and customize Adobe Campaign solutions using APIs, JavaScript (.jss), and data modellingLead integration efforts across systems and platforms ensuring scalability and performanceCollaborate with architects, developers, testing teams, and business stakeholdersManage SIT, UAT, performance, and security testing phasesSupport production issues, root cause analysis, and continuous improvementsEnsure alignment with enterprise architecture, security, and governance standardsKey Skills & ExperienceStrong experience with Adobe Campaign (Classic / Standard – hybrid environments)Hands-on expertise in API development, integrations, and platform customizationProficiency in JavaScript (.jss scripting), SQL, XML, and data modellingExperience working on marketing automation / campaign management platformsStrong understanding of SDLC and Agile deliveryExcellent stakeholder management and communication skillsFunctional ExpertiseEnd-to-end campaign lifecycle management (real-time & batch)Segmentation, targeting, offer eligibility, and campaign execution workflowsStrong understanding of financial services domainGood to HaveExperience with AEM (Adobe Experience Manager) or Adobe AnalyticsExposure to Salesforce Marketing Cloud, Unica, or SAS Marketing AutomationFamiliarity with tools like Jira, Confluence, Jenkins, PostmanQualificationsBachelor’s degree in Computer Science / Engineering or related field💡 Note: This is a technical role requiring hands-on development and integration experience in Adobe Campaign—not suitable for campaign operations or marketing execution profiles.
Customer is specifically looking for strong technical resources who can build APIs, write .Jss scripts, and support platform development activities—rather than operational resources focused on running campaigns.Required Experience & QualificationsBachelor’s degree in Computer Science, Engineering, or related discipline8+ years of IT experience with strong background in technical project deliveryProven experience delivering marketing automation or campaign management solutionsStrong understanding of the SDLC, including Agile deliveryExcellent stakeholder management and executive‑level communication skillsAbility to work independently, multi‑task, and deliver under pressure Functional ExpertiseEnd‑to‑end real‑time and batch campaign managementTargeting, segmentation, offer eligibility, prioritization, approvals, and closed‑loop reportingStrong financial services business domain knowledge Technical SkillsAdobe Campaign (hybrid on‑premise and cloud)Adobe Analytics, AEM (preferred)Experience with Unica, SAS Marketing Automation, or Salesforce Marketing Cloud (advantageous)Integration and customization using APIs, Java, JavaScript, SQL, XML, and data modelling Tools & Certifications (Advantageous)Project & DevOps tools: MS Project, Confluence, SharePoint, Jenkins, JIRA, BitbucketAnalytics and testing tools: Qlik Sense, QuerySurge, Postman
