Description:
At PARKROYAL COLLECTION Marina Bay, our people are the heart of our hospitality. We are looking for a Manager, People & Culture who believes that great workplaces don’t happen by chance — they are intentionally built.
This role is suited for someone who is people-focused, progressive in their thinking and passionate about shaping workplace culture. You will play a key role in strengthening our employee experience, supporting leaders, and building better ways of working across the hotel.
This role will support the Director, People & Culture in tasks assigned, including special projects, HR initiatives, and ad hoc assignments.
Duties and Responsibilities:
Culture & Employee Experience
Champion a people-first culture that supports engagement, inclusion and collaboration.Drive initiatives that enhance the employee experience across the associate lifecycle.Partner with leaders to strengthen team culture and foster a positive and respectful workplace.
People Partnering
Work closely with department heads to provide practical and progressive HR guidance on people matters.Support leaders in performance conversations, team development and engagement strategies.Act as a trusted partner to managers in navigating people challenges and opportunities.
Talent & Development
Support talent acquisition and onboarding to attract and retain great talent.Mentor and guide junior People & Culture team members where applicable.Encourage a culture of learning, growth and continuous improvement.
Operational Excellence
Ensure HR processes are administered accurately and with strong attention to detail.Maintain compliance with company policies and employment regulations.Continuously review existing practices and identify opportunities to improve efficiency and effectiveness.
Requirements:Degree in any discipline.Several years of HR experience, ideally in hospitality or service-oriented environments.Supervisory experience preferred.A people-focused mindset and genuine passion for hospitality.Someone who is dynamic, forward thinking and highly motivated.Meticulous with strong attention to detail.Collaborative team player who enjoys coaching and nurturing junior colleagues.Strong communication skills and the ability to build trusted relationships with stakeholders.Comfortable working in a fast-paced environment and adapting to change
What We Offer?A vibrant and inclusive work environment within Singapore’s first “Garden-in-a-Hotel.”Opportunities for career growth and development within Pan Pacific Hotels Group.Employee wellness and sustainability-focused initiatives.Associate discount when dining at any F&B outlets within Pan Pacific Hotels Group.Associate discount when staying at any Pan Pacific Hotels Group properties worldwide
Job Description & RequirementsThis position is responsible for managing and coordinating all operational activities for our All Day Dining Restaurant, Peppermint along side the restaurant managers. To achieve or exceed financial goals (revenue targets and profitability for outlet). Ensure guest and associates satisfaction by maintaining high service standards established by the hotel.
Duties and ResponsibilitiesManage all day-to-day operations of the restaurant.Develop, manage budget and ensure all costs are in line.Identify and record guest preferences to provide excellent customer service and ensure guest satisfaction plans and actions are implemented.Closely monitor the restaurant's business forecast and develop an action plan to address need areas.Utilize interpersonal and communication skills to lead, influence, and encourage others; demonstrate honesty/integrity; lead by example.Monitor and maintain cleanliness, sanitation, and organization of all areas within the restaurant.Manage associates, coach, motivate and promote teamwork, continuous improvement, and a passion for providing service.Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.Support the Department Trainer in maintaining a training system to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.
Description:
Reporting to the Director of Sales, this role is responsible for driving revenue growth within the assigned portfolio by proactively identifying and developing new accounts, while strengthening relationships with existing clients. The incumbent will actively lead client acquisition efforts aligned with the Hotel’s financial objectives and oversee the business development of designated local and overseas corporate accounts.
Duties and Responsibilities:
· Analyses current client base or target market for the hotel; devises new ways to expand that client base.· Solicits Corporate FIT and Groups by conducting daily sales calls, networking activities, entertainment, correspondence and telephone calls.· Proactively identifies and converts new accounts according to Key Performance Indicators.· Regularly discusses with DOS on actions and pricing strategies to penetrate and secure inclusion in designated corporate RFP accounts.· Participates in preparation of Account Stacking, Room Nights Forecasting and Sales Action Plan, as assigned by DOS.· Submits weekly sales call plan and sales activities.· Participates in the Sales meetings by sharing latest market trends and new business development opportunities and activities.· Meets with DOS/Director of Sales & Marketing (DOSM) for quarterly performance review.· Updates all sales call data on daily basis in Opera systems. Reviews Opera account profiles consistently to update accurate contact details and action plans.· Collects market intelligence report for DOS/M on assigned areas of responsibilities.· Adheres to all policies, rate guidelines and procedures implemented by DOSM.· Work closely with Sales Support Executive to ensure effective administrative system.· Ensures all communication worksheets for VIPs, and Groups are in order, and looked after.· Plans, executes and follow-up on sales trips as approved.· Attends tradeshows, travel functions, major business functions or as required/directed by the DOSM.· Performs any other duties as assigned by the management.
Requirements:· Diploma or Degree in Business Administration, Marketing, Hotel Management, or a related field, with at least 3 years of relevant experience in a similar capacity.· Proven track record of achieving revenue targets in a 4- or 5-star hotel environment, with experience handling corporate room sales and airline crew accounts.· Demonstrated ability to develop and execute tactical and strategic sales plans.· Results-driven with strong commercial acumen.· Proficient in Microsoft Office and hotel management systems.· Self-motivated and driven, with excellent interpersonal, written, and verbal communication skills.· Strong team player with the ability to perform under pressure and meet tight deadlines.· Ability to build, manage, and grow relationships with corporate clients.· Good knowledge of the local hospitality market and competitive landscape.
What We Offer?· A vibrant and inclusive work environment within Singapore’s first “Garden-in-a-Hotel.”· Opportunities for career growth and development within Pan Pacific Hotels Group.· Employee wellness and sustainability-focused initiatives.· Staff discount when dining at any F&B outlets within Pan Pacific Hotels Group.· Staff discount when staying at any Pan Pacific Hotels Group properties worldwide
Description:
Reporting to the Director of Commercial, the Director of Sales (DOS) directs the day-to-day activities, plans, organises, develops and communicates strategies and goals for the team. He or she is responsible for developing new accounts, maintaining existing accounts, and implementing sales strategies for the various geographical/industry sectors under his/her care.
The Director of Sales works hand in hand with the Director of Commercial to create and implement hotel-level tactical sales plans; analyse current/potential market and sales trends and coordinate all activities to maintain and increase revenue and market share through added business volume and increased rate for the hotel.
Duties and Responsibilities:
· Develop and lead the overall sales strategy, setting clear targets and ensuring the team achieves revenue goals within approved budgets.· Partner closely with the Director of Commercial to formulate and execute the annual Sales Plan aligned with corporate objectives.· Analyse hotel performance data and short-term forecasts to identify need periods and implement targeted sales initiatives.· Drive overall revenue performance by maximising room revenue through proactive solicitation of new and repeat business.· Conduct market intelligence and competitor analysis to identify emerging trends and business development opportunities.· Maintain strategic relationships with key accounts and personally lead high-level negotiations and deal closures.· Participate actively in sales, revenue, and group review meetings to ensure alignment and performance tracking.· Represent the hotel at trade shows, industry events, and key business functions as required.· Lead, coach, and develop a high-performing sales team through effective recruitment, training, performance management, and succession planning.· Provide clear direction and operational leadership to ensure day-to-day sales activities support strategic objectives.· Foster strong cross-functional collaboration to drive overall hotel performance.· Ensure compliance with established policies and procedures relating to account management and business contracting.· Prepare and present periodic sales reports, forecasts, and pipeline analyses to track performance and identify growth opportunities.· Achieve and exceed both personal and departmental revenue targets
Other Responsibilities
· Supports the Mission, Purpose and Values of the Pan Pacific Hotels Group.· Complies with all relevant Workplace Safety & Health practices and maintains a safe workplace for all associates.· Adheres to grooming and hygiene standards set by the Hotel.· Exercises responsible behaviour at all times to uphold the image and reputation of the Pan Pacific Hotels Group, Hotel and department.· Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.· Carries out any other reasonable duties and responsibilities as assigned.
Requirements:
· Diploma or Degree in Hospitality Management, Business, Marketing, or a related discipline from a recognised institution.· Minimum 6–8 years of progressive experience in hospitality, travel, or related service industries, with at least 2 years leading the corporate sales function within a hotel property.· Proven track record of driving revenue growth and achieving topline targets in a competitive market environment.· Demonstrated experience in developing and executing comprehensive sales strategies across geographical and industry segments.· Strong experience in setting departmental revenue budgets, forecasting, and formulating strategic sales roadmaps aligned with business objectives.· Extensive experience managing key accounts and building long-term strategic partnerships.· Strong commercial acumen with the ability to analyse market trends, competitor intelligence, and performance data to drive informed decisions.· Exceptional negotiation, influencing, and stakeholder management skills, with the ability to secure buy-in from both internal and external partners.· Ability to act as a sales champion, setting performance standards and leading by example.· Highly driven, results-oriented, and accountable, with strong organisational and prioritisation skills.· Demonstrates high integrity, professionalism, and respect for diverse stakeholders.· Strong presentation, communication, and interpersonal skills.· Energetic and positive leader who contributes to a high-performance culture within the hotel
What We Offer?
· A vibrant and inclusive work environment within Singapore’s first “Garden-in-a-Hotel.”· Opportunities for career growth and development within Pan Pacific Hotels Group.· Employee wellness and sustainability-focused initiatives.· Staff discount when dining at any F&B outlets within Pan Pacific Hotels Group.· Staff discount when staying at any Pan Pacific Hotels Group properties worldwide
JOB OVERVIEW
An Asst Distribution Manager translates insights into strategies and can communicate these insights and strategies to the relevant stakeholders by using various tools available to understand and communicate market dynamics, demand generators, and hotel trends to key stakeholders. He/she also translate insights into strategies in pricing, distribution, upselling and inventory control. Perform independent analysis booking channel performance and review of demand, pricing, and strategy review at a market, hotel cluster and hotel level.
DUTIES AND RESPONSIBILITIESSupport Sales & Revenue Department in analysing the demand forecast for the property and participate in producing an accurate financial forecast for the property on a regular basis.Support management by implementing and enforcing revenue management and pricing strategy.To assist the Revenue Manager and Channel Distribution in managing the operations of the Revenue department including analysing inventory, room rates and occupancy levels, across all distribution channels to maximize hotel profitability.To support various stakeholder in assessing demand based on market conditions, providing market insights and monitor pricing strategy to yield, manage occupancy and Average Daily Rate (ADR) daily to maximize profitabilityDevelop and Analyse marketing trending and statistics which includes supporting senior management team in yearly budgeting and P&L forecastingTo monitor and analyse market and competitor trends and key performance metrics to recommend changes in revenue strategies. Work closely with Sales team to develop strategic programs to maximize hotel's profitability.To recommend rates and availability controls for different channels of distribution and perform regular audit rates on all distribution channels to ensure they are loaded and updatedPossess some knowledge of Revenue Management Software and Channel Management tool and must have strong background in quantitative and critical thinking, and data analysisMaintain local market manager level relationships for/on-behalf of the property.Enforce distribution management procedures to maintain compliance with established standards.Disseminate best practices in channel distribution management to operation teams, ensuring regular checks on channel parity.Good interpersonal skills with the ability to work independently and within the team.
JOB REQUIREMENT
Minimum diploma in Business Management, Finance or relevant disciplineMin. 2-4 years of working experience preferred in an analytical field, or relevant studies.Experience in a hospitality industry will be an advantage.Must have passion for revenue management and strong analytical abilityPossess good communication and presentation skillsBe meticulous, able to handle multiple tasks efficiently and in an organized wayAble to work in a fast-paced environment
QUALIFICATIONS AND EXPERIENCE
Education / Academic Qualifications Minimum Diploma in Hotel Management or TourismExperienceMinimum 4 years’ experience within hospitality, services, or travel related industry will be off advantage.Skills Strong presentation, communication and interpersonal skills · Creative in formulating tactical and strategic sales roadmap for the teamTeam player, strong leadership and organizational skills with the ability to prioritize and multi-task Take responsibilities, engage and own challengesLanguage Proficiency Excellent spoken and written English
