Company DescriptionParadox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.
Role DescriptionThis is a full-time on-site role for Assistant Operations Manager (Food & Beverage) who plays a vital role in the smooth daily functioning of the hotel by coordinating and supervising operational departments including Food & Beverage, Front Office and Security. Act as a key support to the Senior Operations Manager / Operations Manager, this role combines hands-on involvement, supervisory leadership, and a keen eye for details to ensure all aspects of the guest experience meet the highest standards.Designed for individuals with a passion for hospitality and service, this position offers a strong foundation in hotel operations and is ideal for those aspiring to become future hospitality leaders.
Responsibilities:Handle daily operations across Food & Beverage (F&B), Front Office, and Security departments to ensure seamless guest experiences and operational efficiency.Oversee service delivery, team performance, hygiene standards, and setup for events, meetings, and group functionsCoordinate closely with Culinary and F&B teams to maintain timely communication, outlet readiness, inventory control, and presentation standards.Manage check-in/check-out, Service Centre operations, VIP arrivals, and personalized requests, ensuring accuracy and hospitality excellence.Monitor lobby presentation, team grooming, and coordinate concierge functions such as transportation, tours, and special arrangements.Address and resolve guest complaints or special request promptly, escalating when necessary.Supervise security shift activities, ensuring all patrol, surveillance, and emergency procedures are followed in line with safety protocols.Ensure security teams are briefed on VIPs, special events, and high-risk zones; participate in drills and support incident response.Review and act on incident reports, collaborate with relevant teams during emergencies, and assist with enforcing safety and evacuation procedures.Prepare and maintain accurate operational reports and logs for management review.Ensure full compliance with Standard Operating Procedures (SOPs), brand guidelines, and health & safety regulations.Identify service gaps and recommend workflow improvements, supporting the implementation of new initiatives to enhance efficiency and guest satisfaction.Contribute to the training and onboarding of new employees through effective On-the-Job Training (OJT) and continuous support.Perform other duties as assigned by management.
Company DescriptionParadox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.
Role DescriptionThis is a full-time on-site role for Director of Sales & Marketing at Paradox Singapore. The role will provide positive leadership, innovative ideas, and strategic direction across Sales & Marketing Department for Singapore and Cluster / Corporate Office.
Responsibilities:Responsible for developing the commercial business plan for the hotel to drive the top line revenue for the hotel.Create and implement hotel-level tactical sales plans.Analyze current and potential market and sales trends towards activities to maintain and increase market share through increased business volume and rate.Create and implement tactical marketing activity to generate short-term revenue and strategic marketing activity to profitably position the hotel for long-term success as well as manage the sales & marketing budget that supports all initiatives.Identify opportunities to increase on-going and additional revenue streams and create value by challenging existing processes, encouraging innovation, and driving necessary change.Act as the hotel's voice of the customer and communicate key issues/concerns to the management. Provide resolution to address it. Develop and implement key segment strategy & managing key accounts (both existing & target) to drive performance in all market segments.Organize, plan, and implement customer engagement activities to develop new and existing accounts.Coach and direct the Sales & Marketing team to achieve success. Develop sales goals for the team to achieve budget & market share targets.Set expectations of performance for the team, assumes responsibility for work objectives; initiate, focus, and monitor the efforts of the team toward the accomplishment of goals; proactively acts and goes beyond what is required.Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve planned goals.Provide guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.Evaluate the performance of the department and make sure that evaluations are done in line with the company guidelines.Identify training needs, develop improvement plan, coaching, and discipline of staff accordingly.Participate in interviewing, recruiting, hiring, and training qualified candidates.Active oversight of all marketing activities for better customer acquisition and enhance customer journey. Including content creation, analytics and preparing seasonal tactical plans for the hotel.Develop communications in key markets and build a strong reputation to acquire new and repeat business.Capitalize on all channels and adjust channel priorities as necessary to drive business and achieve optimal mix.Develop strong community and public relations by maintaining property participation in local, regional, and national trade shows, client events, and other client related activities as required.Responsible for the annual management and monthly departmental forecast and budget to meet the business objectives.Participate in the preparation and delivery of monthly/quarterly/annual business reviews.Participate in Weekly Sales, Revenue, Weekly Forecast Meetings and ensure that any action for the Sales and Marketing teams is well executed.Be commercially aware of the market trends and business climate, keeping abreast of the political, economic, social, technological, environment and legal changes that impact on the business.To perform any other duties that may be assigned by the Management.
