Company DescriptionParadox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.
Role DescriptionThis is a full-time on-site role for Director of Sales & Marketing at Paradox Singapore. The role will provide positive leadership, innovative ideas, and strategic direction across Sales & Marketing Department for Singapore and Cluster / Corporate Office.
Responsibilities:Responsible for developing the commercial business plan for the hotel to drive the top line revenue for the hotel.Create and implement hotel-level tactical sales plans.Analyze current and potential market and sales trends towards activities to maintain and increase market share through increased business volume and rate.Create and implement tactical marketing activity to generate short-term revenue and strategic marketing activity to profitably position the hotel for long-term success as well as manage the sales & marketing budget that supports all initiatives.Identify opportunities to increase on-going and additional revenue streams and create value by challenging existing processes, encouraging innovation, and driving necessary change.Act as the hotel's voice of the customer and communicate key issues/concerns to the management. Provide resolution to address it. Develop and implement key segment strategy & managing key accounts (both existing & target) to drive performance in all market segments.Organize, plan, and implement customer engagement activities to develop new and existing accounts.Coach and direct the Sales & Marketing team to achieve success. Develop sales goals for the team to achieve budget & market share targets.Set expectations of performance for the team, assumes responsibility for work objectives; initiate, focus, and monitor the efforts of the team toward the accomplishment of goals; proactively acts and goes beyond what is required.Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve planned goals.Provide guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.Evaluate the performance of the department and make sure that evaluations are done in line with the company guidelines.Identify training needs, develop improvement plan, coaching, and discipline of staff accordingly.Participate in interviewing, recruiting, hiring, and training qualified candidates.Active oversight of all marketing activities for better customer acquisition and enhance customer journey. Including content creation, analytics and preparing seasonal tactical plans for the hotel.Develop communications in key markets and build a strong reputation to acquire new and repeat business.Capitalize on all channels and adjust channel priorities as necessary to drive business and achieve optimal mix.Develop strong community and public relations by maintaining property participation in local, regional, and national trade shows, client events, and other client related activities as required.Responsible for the annual management and monthly departmental forecast and budget to meet the business objectives.Participate in the preparation and delivery of monthly/quarterly/annual business reviews.Participate in Weekly Sales, Revenue, Weekly Forecast Meetings and ensure that any action for the Sales and Marketing teams is well executed.Be commercially aware of the market trends and business climate, keeping abreast of the political, economic, social, technological, environment and legal changes that impact on the business.To perform any other duties that may be assigned by the Management.
Company DescriptionParadox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.
Role DescriptionThis is a full-time on-site role for Sales Manager at Paradox Singapore. The role will participate in all sales activities and work in line with the sales and marketing plan to exceed hotel revenues and target. Responsible for maximizing and driving revenues for own portfolio to increase market share for the hotel. Deliver the Hotel revenue and profit growth by maximizing revenue for both rooms and conference & banqueting. Act as the main liaison person between clients/ planners, and the hotel for all bookings and groups, from planning to guests’ stay to after-sales stagesResponsibilities:
Sales Strategy & ExecutionMeet or exceed individual sales targets while contributing to the team’s overall revenue goalsIdentify and pursue new business opportunities, focusing on partnerships with corporate clients, event organizers, associations, tour operators, travel agencies, and airlines within the assigned portfolioCollaborate in developing and implementing effective sales strategies to meet personal and team targetsRegularly analyze market trends and competitor activities, adjusting sales strategies to stay competitive
Client Relationship ManagementBased on assigned portfolio, build and maintain strong relationships with key corporate procurement teams, meeting planners, incentive buyers, bookers, airlines, tour operators, and wholesalers. Develop and execute strategies to attract new clients while retaining existing ones, ensuring long-term business relationships and repeat bookingsPromote the hotel through consistent sales activities, including face-to-face visits, entertainment, hotel tours, product presentations, and attending key networking eventsEngage with guests from major event organizers staying at the hotel to ensure satisfaction and foster loyalty.Resolve client issues or concerns promptly to maintain positive and lasting relationships.Actively support and participate in all client-related engagement activities to enhance client satisfaction and loyalty.
Business DevelopmentProspect for new clients, manage incoming leads, and work diligently to close sales deals aligned with revenue targets.Identify low occupancy periods and develop targeted strategies to maximize room sales during these times.Provide recommendations to regain lost accounts and implement special programs to boost volume, occupancy, average rates, and overall revenue from these accounts.Develop a targeted prospect list to attract business from competitor hotels and increase market share.Continuously identify and source new business opportunities across all revenue-generating areas to maximize overall hotel revenue.Maintain a keen awareness of competitors' strengths, weaknesses, and pricing strategies to stay ahead in the market.Stay informed about market dynamics, client demographics, seasonal trends, and industry developments to ensure the hotel remains competitive.
Account Management:Review and analyze account portfolio regularly, presenting performance analysis and forward action plans to sales leader.Monitor key accounts, bookers, and customers, ensuring continuous engagement and satisfaction.
Sales Operations:Oversee the preparation and management of all sales contracts, proposals, and agreements, ensuring accuracy and compliance with hotel policies.Work closely with the Revenue Management team to optimize room inventory and pricing strategies in alignment with market demand.Coordinate with other departments (e.g., Banquet, Operations, Front Office) to ensure seamless service delivery and high levels of client satisfaction.Ensure all incoming correspondence and telephone inquiries are handled efficiently and in a timely manner.Represent the hotel at trade shows, sales missions, industry events, and networking opportunities to enhance brand visibility and generate leads.Participate actively in hotel meetings, contributing to the development of broader hotel strategies and initiatives.
Marketing and Promotional Activities:Partner with the marketing team to develop promotional materials, online content, and campaigns aimed at driving business from target segments.Ensure all sales materials, presentations, and proposals reflect the hotel’s brand identity and messaging.Attend key sales and PR-related events to effectively promote the hotel.
Administrative Duties:Maintain accurate records of client interactions, sales activities, and group details using the hotel’s CRM system.Prepare regular reports on sales performance, client feedback, and market trends, providing insights for continuous improvement.Offer feedback and suggestions to enhance sales processes and achieve better results.Ensure compliance with all hotel policies, procedures, and relevant legal and regulatory requirements.Establish and regularly update mailing lists and databases to support sales activities.
Other Responsibilities:Stay updated on industry trends and best practices to maintain a competitive edge in the market.Perform any other duties that may be assigned by Management, demonstrating flexibility and a strong commitment to the hotel's success.
Company DescriptionParadox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.
Role DescriptionThis is a full-time on-site role for Senior Catering Sales Manager at Paradox Singapore. The role will generate, manage, and convert catering / wedding-related leads into successful events. Coordinate with clients / couples, vendors, and internal teams to ensure seamless execution of events while maximizing revenue and ensuring clients / couples satisfaction.
Responsibilities:Sales and Business Development:Develop and implement strategies to achieve or exceed catering sales / wedding budget and increase catering / wedding bookings.Proactively identify and pursue new catering / wedding business opportunities through tradeshows, networking, marketing campaigns, and community engagement.Design and plan catering / wedding package that maximizes conversion rates and profitability for the hotel.Build and maintain relationships with clients / local wedding planners, vendors, and industry professionals to generate leads and referrals.Conduct sales presentations and site tours for prospective clients / couples.Prepare and deliver proposals, contracts, and pricing information to clients / couples to showcase the hotel's event spaces and catering options.Maximize revenue potential by up-selling in all revenue-producing areas and ensuring proper utilization of function space, ballrooms, and meeting rooms.
Client Management:Serve as the primary point of contact for clients / couples from the initial inquiry through to the day of the event.Provide personalized service to clients / couples, understanding their vision and needs to tailor proposals and services accordingly.Manage all communication with clients / couples, ensuring timely and accurate responses.Conduct regular follow-up to maintain engagement and satisfaction throughout the planning process.
Event Coordination:Work closely with clients / couples to plan and execute events, including menu selection, room setup, audiovisual requirements, and other details.Prepare detailed proposals, negotiate contracts, and finalize bookings, ensuring all event details are accurately captured.Prepare and manage Banquet Event Order (BEO), ensuring all details are documented and agreed upon by all parties.Manage event prepayments, payments, and billing, ensuring timely collection of all revenue.Attend or lead BEO meetings, and other relevant meetings to ensure all departments are informed about event details and last-minute changes.Collaborate with the culinary team to develop customized menus that align with clients' preferences and budgets.Coordinate with internal departments (culinary, banquet operations, AV, etc.) to ensure all event details are executed flawlessly.Oversee the setup, breakdown, and on-site management of catering / wedding events, ensuring everything runs smoothly and addressing any issues that arise.
Marketing and Promotion:Collaborate with the marketing team to develop promotional materials, online content, and campaigns targeting catering / wedding clients.Attend and represent the company at bridal shows, wedding expos, trade shows, industry events, networking functions and other relevant events to increase visibility and generate leads.Maintain an up-to-date knowledge of industry / wedding trends, competitor offerings, and industry best practices.
Administrative Duties:Maintain accurate records of client / couples’ interactions, sales activities, and event details using the hotel’s CRM system.Prepare regular reports on sales performance, client / couple’s feedback, and market trends.Provide feedback and suggestions for continuous improvement in catering / wedding sales processes.Ensure compliance with all hotel policies and procedures, as well as relevant legal and regulatory requirements.
Other Duties:Perform any other duties that may be assigned by Management, demonstrating flexibility and a strong commitment to the hotel's success.
