As the Assistant Manager, HR People Operations, you will be a driving force behind NFC’s efficient, accurate, and compliant HR shared services. Operating critically as the first line of defence in our risk management framework, you will directly own, implement, and manage HR operational controls at source. This role is essential to delivering a flawless employee experience while championing robust governance and operational excellence. You will safeguard the organization by maintaining strict adherence to employment regulations and internal policies, while actively leading continuous improvement initiatives to elevate our internal controls and HR service delivery.
Key Responsibilities:
Operational Excellence, Compliance & Risk Management Ensure strict adherence to internal policies, employment regulations and approved operating procedures across all People Operations workflows, e.g. Employment Act, PDPA, ECDAAct as the primary risk owner for People Operations, continuously identifying and assessing operational risks within transactional and service delivery processesEnforce internal controls defined by Enterprise Risk and the central HR Risk Management team, conducting rigorous self-assessments to validate process integrity.Investigate control failures, data anomalies, or processing gaps, leading root-cause analyses and championing sustainable corrective actions.Coordinate internal and external audits for People Operations by compiling precise evidence, drafting responses, and driving the timely closure of all audit findings.Manage access to external corporate systems (including CorpPass) and oversee the ongoing digitalization of personnel files (P-files) to ensure secure, audit-ready data management.Ensure all employee screening processes comply strictly with regulatory mandates, governance standards, and internal risk frameworks.
Medical Benefits & Vendor ManagementOversee the administration of corporate insurance schemes (such as WorkMedic, GHS, GPA, GTL) and outpatient medical benefits.Liaise with external vendors on medical and insurance portfolios, closely monitoring performance to ensure service delivery strictly aligns with agreed Service Level Agreements (SLA).Act as the primary escalation point to resolve complex billing issues, claims escalations, and operational bottlenecks in collaboration with vendors.Oversee the end-to-end remarketing initiative for medical and insurances; perform rigorous invoice reconciliation to ensure accurate cost charging and timely payments.
Payment ManagementHandle bulk payments, employee allowances and reimbursements in compliance with internal policiesEnsure accuracy and audit readiness for all HR-related financial transactions
Policy Governance & ProjectsReview and maintain HR policies and the Employee Handbook on a periodic basis, communicate key changes to relevant stakeholders and ensure compliance with internal governance and local regulations Create and maintain comprehensive Standard Operating Procedures (SOPs) and FAQs to ensure operational continuity and support consistent employee queries.Partner with the Manager, People Operations to execute strategic initiatives and projects as assigned
Automation & Continuous Improvement (CI)Review and streamline HR processes, proactively identifying opportunities to enhance operational efficiency, optimize service delivery and drive continuous operational excellenceMonitor, track, and manage Key Performance Indicators (KPIs) and SLA performance across People Operations to ensure timely, consistent, and high-quality service deliveryBuild comprehensive operational capabilities by actively participating in the HR team’s cross-training and portfolio rotation program, ensuring robust team coverage.
Key Requirements:
EducationBachelor’s degree in Human Resource, Business Administration, or a related discipline
Experience3-5 years of experience in HR operations, shared services, or a similar role within a fast-paced environment, with a strong focus and passion for operations and driving CI initiatives Prior experience in a people management or supervisory role will be advantageous
SkillsProficient in HR systems (e.g. SAP SuccessFactors, Workday) and productivity tools including Microsoft Office and Google Suite (Docs, Sheets, Slides, Gmail, etc.)Familiarity with local employment regulations and HR best practices. Deep understanding of local labor regulations and background in corporate insurance will be preferred.
AttributesExcellent communication and interpersonal skills with a customer service mindset.Excellent writing, organizational, planning & analytical skills.Strong attention to detail with a focus on accuracy and consistency.Demonstrate strong ownership of issues, with the ability to independently troubleshoot, drive solutions, manage multiple priorities and meet strict deadlines within a fast-paced environment.
