Operational Delivery
Ensure projects are consistently on brief, on time and on budget.Ensure compliance and championship of internal processes with both internal and external stakeholders.Responsibility for the creation and ongoing management of project timelines and plans to ensure programmes are on track. Management of key suppliers, ensuring delivery of their project area is delivered within budget and to a high quality in line with client expectations.Management of event budgets, tracking expenses, and ensuring that events are executed within budget. This may include negotiating contracts, managing payments, and tracking financial records.Assist in the Service Quality feedback to assess the success of the event, analyze and identify areas for improvement in future events.
Creative
Support and manage the creative development, production and launch of experiences, across multiple touch points, to ensure the creative and innovative ideas fulfil the client brief.Demonstrate a strong understanding of the creative process, recognising the importance of the strategic objectives and ensuring they drive the overall output.Drive cross-collaboration to ensure an aligned approach for meeting client objectives.
Client Relationships
Daily point of contact for clients on projects.Provides counsel to clients on deliverables, managing client expectations to ensure we successfully meet the clients’ objectives and deliver great results.Ensure clear communication with the client around all project deliverables including roles and responsibilities, agreed scope and budget, timelines and programme status.Work in partnership with clients in an advisory capacity, consulting on industry best practice and recommending creative, effective and appropriate solutions.
Finance
Accountable for profitability of all project deliverables.Responsible for obtaining, reviewing and responding to vendor quotes, ensuring we are working with best in class partners and vendors, with regular negotiations to drive value, profitability and efficiency.
Qualifications and Other Requirements
Minimum 5 - 7 years agency experience in the brand experience or live event space.Excellent verbal and written communication skills.Creative thinker and problem solver.Ability to multitask, troubleshoot and have strong stakeholder management skills.Extensive experience in client relations and management.Excellent attention to detail.
Preferred Knowledge and Skills
Exceptional financial management skills to ensure deliverables and required financial outcomes are met.A thorough knowledge of event production processes.Excellent supplier relations and knowledge.
Roles and Responsibilities
You will craft clear, consistent and effective messaging across multi-platform content and media-facing FAQs that are bespoke to our key stakeholders, including migrant workers, employers, dorm operators and government agencies.You will own the full performance lifecycle: Continuously monitor changes in cross-platform success metrics, assess which channels deliver the highest return, and quickly recommend data-driven adjustments to strategically define and maximise overall outreach impact.
This role demands a blend of technical capability and excellent coordination:
Technical Execution & Content Design: Proven skills such as HTML coding and proficiency with the Adobe Creative Suite (or similar design software) are essential. You must be able to create webpages from scratch (utilizing CMS/ web tools) and prepare professional presentation decks.Stakeholder Coordination: The ability to work effectively with inter-departments and cross-agencies to recreate and optimise channel effectiveness and outreach materials.Communication & Follow-Through: Excellent communication skills and strong follow-up to ensure clear, consistent messaging flow across all initiatives.Domain Knowledge: Domain knowledge in the migrant workers ecosystem will be an added advantage.
Qualifications and Other Requirements
Minimum DiplomaAt least 5 years of relevant working experience in communications and marketing roleProven ability to craft clear, consistent messaging across multiple platforms (web, print, FAQs) for diverse stakeholder groupsWorking knowledge of HTML, CMS/web tools, and ability to build or update webpages independentlyProficiency in Adobe Creative Suite (or equivalent) and creation of professional presentation decksFamiliarity with migrant workers and their community in the, but not limited to, Construction, Marine Shipyard and Process industry.This role will be based in NTUC Club’s office at Downtown East.Regular travel to the Recreation Centres located in the West is expected
The Senior Product Executive supports the conceptualisation, development and execution of employee engagement event products under the NTUC Club (UPlay)’s corporate event portfolio. Working closely with the Assistant Manager, the role aims to create compelling and meaning event experiences that resonate with corporate HR clients and help them achieve their staff engagement goals.
This role bridges market trends, client needs and internal capabilities to deliver innovative, scalable and well-received event offerings.
The Senior Product Executive plays a key role in bringing new products to market and ensuring their success throughout their lifecycle. He/She will be expected to perform the following roles and responsibilities:
Product DevelopmentDrive the ideation, programming and potential partnerships for new events/ programming tailored to corporate HR needs, with a focus on engagement and experience.Conduct ongoing market research to stay informed on industry trends, emerging engagement formats, and competitor offerings.Support the creation and regular updating of a refreshed product catalogue – covering key formats of Family Day, Dinner and Dance and Teambonding – to ensure offerings remain relevant, engaging and competitive.
Event Conceptualisation & Proposal CurationTranslate client briefs into unique events concepts and experiential employee engagement proposals.Prepare visually engaging pitch decks or proposal documents that bring ideas to life and support the sales team in closing deals.
Stakeholder CollaborationWork collaboratively with external and internal stakeholders (eg. Sales, Fulfillment, Finance and Group Procurement teams).Liaise with vendors, partners and agencies to explore new event formats, technologies and offerings.Understand market demand and tailor products accordingly with close collaboration with Sales and Market Development teams.Provide technical support to Sales teams by recommending the best suppliers, materials, and services that meet both functional and cost requirements.Coordinate with Fulfilment & Operation teams to ensure timely availability of materials and services and ensuring product concepts are logistically sound and executable.
Qualifications and Other RequirementsDiploma in Event Management or relevantAt least 1-3 years of relevant experience in an enterprise
Preferred Knowledge and SkillsThe candidate should ideally have:Strong creativity and ideation skills with a good understanding of corporate engagement needsExperience in event planning, product development or marketing within the event industry is an added advantageExperience in managing vendorsExcellent communication and presentation skillsHighly organised and detail-oriented, with the ability to manage multiple projects concurrently
As a key leader in the Corporates – Product Development Team, the Assistant Director, Partnerships drives NTUC Club’s long-term partnership strategy and strengthens its ecosystem of corporate offerings. This role is responsible for the acquisition and expansion of high-value partnerships that enhance employee engagement outcomes for our corporate clients as well as supporting the broader engagement objectives of the Labour Movement.
The Head, Partnerships plays a pivotal role in driving NTUC Club’s future growth by elevating the value of our events products and strengthening our ecosystem of partnerships and programmes. This role will oversee the local event product development and curation team. He/She will be expected to perform the following roles and responsibilities:
Strategic Partnerships & Business Growth
Lead the identification, development, and expansion of high-value partnerships that align with NTUC Club’s strategic priorities and corporate engagement ambitions. Build and manage strong relationships with partners across diverse industries to enhance brand visibility, improve product relevance, and generate sustainable revenue streams.Develop and execute partnership strategies that deliver measurable impact, support programme innovation, and accelerate the growth of offerings such as UPlay for Business.Oversee the preparation and delivery of partnership proposals, pitches, and strategic materials to support business development efforts.
Product Development & Event Programming (Employee Engagement)Provide strategic leadership to the Product (Local) Team to design, curate, and refine event concepts and programmes that drive meaningful employee engagement for corporate clients.Guide the team in developing differentiated, purpose-driven event products that strengthen NTUC Club’s value proposition and support organisational and Labour Movement engagement goals.Ensure product development is insight-led—leveraging market trends, partner capabilities, and client needs to build relevant and scalable programme offerings.Ensure strong cost-of-sales discipline by optimising programme budgets to achieve healthy margins and sustainable cost control.
Stakeholder Collaboration & Team LeadershipCollaborate closely with cross-functional teams—Marketing, Sales, Operations, and Finance—to ensure seamless execution of partnership commitments and product delivery.Lead, coach, and develop the Partnerships and Product teams to achieve performance targets, foster innovation, and strengthen organisational capabilities.Serve as a strategic liaison between external partners and internal teams to ensure alignment of objectives, timelines, and resource planning for maximum programme impact and efficiency.
Qualifications and Other Requirements
Bachelor’s degree in Business, Events Management or a related disciplineAt least 8-10 years of proven experience in pitching, securing, and managing strategic partnershipsExcellent networking abilities with a solid understanding of product development and event management
Preferred Knowledge and Skills
The candidate should ideally be:A natural collaborator and a committed team player who thrives in a fast-paced, crossfunctional environment.Passionate, driven, and full of energy, with an enthusiasm that inspires those around you.A collaborative spirit, a love of learning, and a drive to do things differently.
Role OverviewWe are seeking a proactive and driven Senior Merchant Acquisition Manager to oversee the expansion, quality, and performance of online lifestyle catalogue. You will be responsible for defining acquisition strategy and lead a team to drive aggressive growth in partner and merchant acquisition.
Key ResponsibilitiesLead the team to scale and manage the digital catalogue of lifestyle and recreational experiences.Identify category gaps and growth opportunities using market trends. Stay ahead of trends to ensure the platform reflects current consumer interests.Onboard strategic and new partners and programmes, ensuring a diverse and high‑quality experience assortment.Work with the sales and marketing teams on product push, bundling, campaigns and promotions.Monitor catalogue performance metrics (conversion, completeness, category growth) and GMV (Gross Merchandise Value).Refine operational processes for content workflows, partner submissions, and catalogue updates.Leverage system capabilities to maximise the efficiency of club and merchant operations.Ensure partner compliance with listing standards and service levels.
Preferred Knowledge and Skills5 years of experience in Partner and Merchant Acquisition, Product Management, or Category Management (e-commerce or OTA, or lifestyle preferred). Strong understanding of Singapore’s lifestyle and leisure landscape. Resourceful, analytical, familiar with ecommerce business setup. Strong negotiation abilities and experience working directly with merchants or brand partners. Creative, customer-obsessed mindset with a passion for lifestyle experiences.
We are seeking an innovative and customer-centric Assistant Manager to join our Customer Experience (CX) team.
In this role, you will support the Director and Senior Manager in leading and executing initiatives that enhance both digital and physical touchpoints by uncovering customer needs, mapping and improving journeys, translating insights into actionable solutions.Your focus will be to drive digital experience and adoption projects leveraging data, analytics and AI to deliver One Unified Experience.This role is ideal for someone who thrives at the intersection of customer insight, experience design and digital innovation and is passionate about building seamless, loyalty-driven experiences.
Digital Experience & InnovationManaging customer facing AI Agents.Support in managing Digital Adoption Projects.Lead User Acceptance Testing, portal trials and enhancement initiatives.Support in developing and implementing AI driven solutions and automation tools that enhance both physical and digital touchpoints. (e.g. AI Agent, Customer 360, portal improvements)Support Mystery Shopping of current offerings.Support in the collaboration with IT, Business Units and Marketing
Customer Experience Design and InsightsPlan, conduct and facilitate stakeholder discussions, workshops, user surveys and interviews to uncover customers’ needs and pain points.Translate findings that will guide digital and phygital experience design into actionable recommendations.Analyse customer feedback and operational data, building dashboards and prepare monthly reports.Work with Business Units understand pain points and track service performanceContribute to CX workplan and innovation efforts aimed at enhancing service delivery and customer loyalty.
Service Delivery Supporting in the Feedback Management ProcessAssist in the rollout of new Salesforce features (Survey, Service Console) and in the administration of the Knowledge Module to enhance service operations and customer support efficiency.
Other DutiesAct as the deputy to the Senior Manager in her absence, ensuring business continuity and operational excellence.Mentor and guide team members in digital adoption, CX methodologies and data utilisation.
Qualifications & Preferred Knowledge/SkillsDegree in Business, Marketing or equivalent.Min 6 years of work experience, preferably in customer experience or user experience with exposure to digital initiatives.Skilled in design thinking, customer journey mapping and service blueprint.Experienced with CRM systems, databases and analytics tools (e.g. Salesforce, Tableau, Power BI).Proficient in Microsoft Excel, Word and PowerPoint at an intermediate level.Strong analytical, conceptualisation and project management skills.Excellent presentation, stakeholder engagement and facilitation abilities.
