Roles & Responsibilities
Manage the full spectrum of payroll processing for approximately 450 employees across two monthly payroll cycles, covering two entities using the payroll systemTabulate monthly salary costs for secondment staff for finance billingCheck and prepare overtime payment staff to be paid on 14th of the following monthFWL cost allocation and adjustment (waiver)CPF submission for entities via CrimsonLogin and CPF websitePrepare payroll general journals to upload into accounting system for monthly accounting end month closingUpload Assist Rider & MSO upon receiving updates from HR into payroll systemAssist input incentives, allowances, and deductions into payroll systemPrepare monthly headcount report for HR and Finance teamAd-hoc items like submission of government paid claims, MOM survey or WICA claim for HR, new join, and resigned staff salariesSet up employee IDs in the accounting system to facilitate accurate and timely e‑claims submissionPerform any other duties as assigned by the HOD/Reporting Officer
Requirements
Minimum Diploma in Accounting or a related fieldMinimum 2 years of payroll experienceKnowledge of payroll systems such as BIPO, EPE, or Timesoft is an added advantageHigh level of accuracy, strong analytical ability and excellent attention to detailExcellent organizational and multitasking skillsProficiency in MS OfficeAble to work under pressure
Operational Delivery
Ensure projects are consistently on brief, on time and on budget.Ensure compliance and championship of internal processes with both internal and external stakeholders.Responsibility for the creation and ongoing management of project timelines and plans to ensure programmes are on track. Management of key suppliers, ensuring delivery of their project area is delivered within budget and to a high quality in line with client expectations.Management of event budgets, tracking expenses, and ensuring that events are executed within budget. This may include negotiating contracts, managing payments, and tracking financial records.Assist in the Service Quality feedback to assess the success of the event, analyze and identify areas for improvement in future events.
Creative
Support and manage the creative development, production and launch of experiences, across multiple touch points, to ensure the creative and innovative ideas fulfil the client brief.Demonstrate a strong understanding of the creative process, recognising the importance of the strategic objectives and ensuring they drive the overall output.Drive cross-collaboration to ensure an aligned approach for meeting client objectives.
Client Relationships
Daily point of contact for clients on projects.Provides counsel to clients on deliverables, managing client expectations to ensure we successfully meet the clients’ objectives and deliver great results.Ensure clear communication with the client around all project deliverables including roles and responsibilities, agreed scope and budget, timelines and programme status.Work in partnership with clients in an advisory capacity, consulting on industry best practice and recommending creative, effective and appropriate solutions.
Finance
Accountable for profitability of all project deliverables.Responsible for obtaining, reviewing and responding to vendor quotes, ensuring we are working with best in class partners and vendors, with regular negotiations to drive value, profitability and efficiency.
Qualifications and Other Requirements
Minimum 5 - 7 years agency experience in the brand experience or live event space.Excellent verbal and written communication skills.Creative thinker and problem solver.Ability to multitask, troubleshoot and have strong stakeholder management skills.Extensive experience in client relations and management.Excellent attention to detail.
Preferred Knowledge and Skills
Exceptional financial management skills to ensure deliverables and required financial outcomes are met.A thorough knowledge of event production processes.Excellent supplier relations and knowledge.
Roles and Responsibilities
You will craft clear, consistent and effective messaging across multi-platform content and media-facing FAQs that are bespoke to our key stakeholders, including migrant workers, employers, dorm operators and government agencies.You will own the full performance lifecycle: Continuously monitor changes in cross-platform success metrics, assess which channels deliver the highest return, and quickly recommend data-driven adjustments to strategically define and maximise overall outreach impact.
This role demands a blend of technical capability and excellent coordination:
Technical Execution & Content Design: Proven skills such as HTML coding and proficiency with the Adobe Creative Suite (or similar design software) are essential. You must be able to create webpages from scratch (utilizing CMS/ web tools) and prepare professional presentation decks.Stakeholder Coordination: The ability to work effectively with inter-departments and cross-agencies to recreate and optimise channel effectiveness and outreach materials.Communication & Follow-Through: Excellent communication skills and strong follow-up to ensure clear, consistent messaging flow across all initiatives.Domain Knowledge: Domain knowledge in the migrant workers ecosystem will be an added advantage.
Qualifications and Other Requirements
Minimum DiplomaAt least 5 years of relevant working experience in communications and marketing roleProven ability to craft clear, consistent messaging across multiple platforms (web, print, FAQs) for diverse stakeholder groupsWorking knowledge of HTML, CMS/web tools, and ability to build or update webpages independentlyProficiency in Adobe Creative Suite (or equivalent) and creation of professional presentation decksFamiliarity with migrant workers and their community in the, but not limited to, Construction, Marine Shipyard and Process industry.This role will be based in NTUC Club’s office at Downtown East.Regular travel to the Recreation Centres located in the West is expected
The Marketing Executive supports the planning, execution, and optimisation of marketing initiatives for the Integrated Water Park Resort. This role focuses on day-to-day marketing execution, partnership support, and tactical event-driven campaigns aimed at driving visitation, strengthening brand presence, and supporting revenue objectives across leisure attractions and hospitality offerings.
Working closely with internal teams, external partners, and agencies, the Marketing Executive will play a hands-on role in delivering integrated marketing campaigns and on-ground activations that enhance engagement and market visibility.
Primary duties will include:
Support the planning and execution of integrated marketing campaigns across digital, social, and on-property channels to drive awareness and visitation.Curate and execute tactical event and promotional campaigns, including seasonal activations and thematic events at Downtown East.Coordinate marketing support for partnerships and collaborations, including co-marketing initiatives, sponsorship fulfilment, and joint promotions.Develop and adapt marketing materials such as key visuals, EDMs, social content, and signage in line with brand guidelines.Support on-site execution of events and activations, working with internal teams, vendors, and partners to ensure smooth delivery.Liaise with agencies and suppliers to manage timelines, assets, and deliverables for campaigns and events.Monitor campaign performance and assist with post-campaign reporting, tracking key metrics such as reach, engagement, attendance, and ROI.Maintain marketing calendars and campaign trackers to support effective planning and execution.
Requirements:
Degree in Marketing, Communications, Business, or a related field.2-3 years of experience in marketing, preferably in attractions, hospitality, or lifestyle brands.Hands-on experience supporting marketing campaigns and on-ground events or activations.Strong organisational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.Good communication and coordination skills, with experience working with internal stakeholders and external partners.Detail-oriented, proactive, and execution-focused, with a willingness to support on-site event operations when required.Experience in attractions or hotels will be a strong advantage.
The Senior Product Executive supports the conceptualisation, development and execution of employee engagement event products under the NTUC Club (UPlay)’s corporate event portfolio. Working closely with the Assistant Manager, the role aims to create compelling and meaning event experiences that resonate with corporate HR clients and help them achieve their staff engagement goals.
This role bridges market trends, client needs and internal capabilities to deliver innovative, scalable and well-received event offerings.
The Senior Product Executive plays a key role in bringing new products to market and ensuring their success throughout their lifecycle. He/She will be expected to perform the following roles and responsibilities:
Product DevelopmentDrive the ideation, programming and potential partnerships for new events/ programming tailored to corporate HR needs, with a focus on engagement and experience.Conduct ongoing market research to stay informed on industry trends, emerging engagement formats, and competitor offerings.Support the creation and regular updating of a refreshed product catalogue – covering key formats of Family Day, Dinner and Dance and Teambonding – to ensure offerings remain relevant, engaging and competitive.
Event Conceptualisation & Proposal CurationTranslate client briefs into unique events concepts and experiential employee engagement proposals.Prepare visually engaging pitch decks or proposal documents that bring ideas to life and support the sales team in closing deals.
Stakeholder CollaborationWork collaboratively with external and internal stakeholders (eg. Sales, Fulfillment, Finance and Group Procurement teams).Liaise with vendors, partners and agencies to explore new event formats, technologies and offerings.Understand market demand and tailor products accordingly with close collaboration with Sales and Market Development teams.Provide technical support to Sales teams by recommending the best suppliers, materials, and services that meet both functional and cost requirements.Coordinate with Fulfilment & Operation teams to ensure timely availability of materials and services and ensuring product concepts are logistically sound and executable.
Qualifications and Other RequirementsDiploma in Event Management or relevantAt least 1-3 years of relevant experience in an enterprise
Preferred Knowledge and SkillsThe candidate should ideally have:Strong creativity and ideation skills with a good understanding of corporate engagement needsExperience in event planning, product development or marketing within the event industry is an added advantageExperience in managing vendorsExcellent communication and presentation skillsHighly organised and detail-oriented, with the ability to manage multiple projects concurrently
We are seeking an innovative and customer-centric Assistant Manager to join our Customer Experience (CX) team.
In this role, you will support the Director and Senior Manager in leading and executing initiatives that enhance both digital and physical touchpoints by uncovering customer needs, mapping and improving journeys, translating insights into actionable solutions.Your focus will be to drive digital experience and adoption projects leveraging data, analytics and AI to deliver One Unified Experience.This role is ideal for someone who thrives at the intersection of customer insight, experience design and digital innovation and is passionate about building seamless, loyalty-driven experiences.
Digital Experience & InnovationManaging customer facing AI Agents.Support in managing Digital Adoption Projects.Lead User Acceptance Testing, portal trials and enhancement initiatives.Support in developing and implementing AI driven solutions and automation tools that enhance both physical and digital touchpoints. (e.g. AI Agent, Customer 360, portal improvements)Support Mystery Shopping of current offerings.Support in the collaboration with IT, Business Units and Marketing
Customer Experience Design and InsightsPlan, conduct and facilitate stakeholder discussions, workshops, user surveys and interviews to uncover customers’ needs and pain points.Translate findings that will guide digital and phygital experience design into actionable recommendations.Analyse customer feedback and operational data, building dashboards and prepare monthly reports.Work with Business Units understand pain points and track service performanceContribute to CX workplan and innovation efforts aimed at enhancing service delivery and customer loyalty.
Service Delivery Supporting in the Feedback Management ProcessAssist in the rollout of new Salesforce features (Survey, Service Console) and in the administration of the Knowledge Module to enhance service operations and customer support efficiency.
Other DutiesAct as the deputy to the Senior Manager in her absence, ensuring business continuity and operational excellence.Mentor and guide team members in digital adoption, CX methodologies and data utilisation.
Qualifications & Preferred Knowledge/SkillsDegree in Business, Marketing or equivalent.Min 6 years of work experience, preferably in customer experience or user experience with exposure to digital initiatives.Skilled in design thinking, customer journey mapping and service blueprint.Experienced with CRM systems, databases and analytics tools (e.g. Salesforce, Tableau, Power BI).Proficient in Microsoft Excel, Word and PowerPoint at an intermediate level.Strong analytical, conceptualisation and project management skills.Excellent presentation, stakeholder engagement and facilitation abilities.
