Founded in 1999 and headquartered in Singapore, NTI Nanofilm is a global nanotechnology solutions company integrating advanced thin-film coatings, turnkey vacuum coating equipment, micro-optics nanofabrication, and hydrogen fuel-cell surface technologies. With proprietary deposition sources—including Magnetron Sputtering, Arc Evaporation, Filtered Cathodic Vacuum Arc (FCVA), Closed Space Sublimation (CSS), and Plasma-Enhanced CVD (PECVD), we help electronics, automotive, medical and industrial customers improve performance, durability and sustainability, from R&D through high-volume production. NTI Nanofilm operates across Singapore, China, Germany, Japan, India and Vietnam, and has been listed on the Singapore Exchange since 2020.
Job Purpose:The Global Sales Excellence Lead is responsible for leading customer relationship management (CRM) and driving the sales excellence initiatives to improve sales efficiency and effectiveness. It is about building the commercial engineer - setting standard, upgrading capabilities and influencing sales leaders to make better sales decisions. He/she will report to Director – Sales Excellence.
Responsibilities:Design and deliver Sales Excellence initiativesContinuously define and refresh the Group Sales Excellence roadmap (included but not limited to capability building, process optimization, pricing, and selling tools) with leadership alignment and endorsement.Lead and drive the execution of Sales Excellence initiatives across Business Units, ensuring consistent adoption and measurable impact.
Develop CRM roadmap & implementation planLead CRM implementation plan for all our Business Units across the globe.Identify (internal alignment/external best practices) and design new CRM initiatives to drive efficiency, enhance customer engagement and support business growth.Collaborate with cross functional / business stakeholders to gather and document unmet needs/issues and translate them into user stories from functional aspect for solution or CRM enhancement.
Manage CRM implementation & trainingManage CRM-related projects across business units, from planning to execution, including customization, testing and deployment.Develop and maintain documentation, including process flows, user roles and profiles, test scripts, user guides, and training materials.Be the trainer for CRM related activities and serve as a system administrator for the CRM platform.
Conduct sales data analytics & other tasksAnalysis of customer data and behavior including monitoring of strategy implementation, sales campaigns, customer complaints etc.Contribute to other tasks based on business needs as assigned by the direct supervisor.
Why This Role:Influence senior leaders across Asia and Europe and high visibility to leadership teamBuild system-level commercial impact, not incremental changes.Strategic thinking with hands-on execution
Requirements:Bachelor’s or master’s degree in Business Management, Marketing, IT, Data Science, Finance or a related filed.>=10 years professional experience in sales excellence, sales operation, sales, business development or sales strategy roles in B2B industries.5 years’ + experience as a Functional Specialist or Consultant with experience in the CRM space (Microsoft Dynamics 365 preferred).View Sales Excellence as a sales leadership discipline, not a support function.Hands-on experience in leading CRM rollouts, training programs, and system/new modules adoption.Good organizational skills with the ability to manage multiple priorities and meet deadlines.Strong communication and cross functional collaboration skills.Experience in data analysis & visualization, process mapping and documentation.Experience working in a regional or multi-country environment is preferred.Experience working in a regional or multi-country environment is preferred. Fluency in English is required, and proficiency in Mandarin is essential to liaise and collaborate with counterparts in China.Comfortable working from office, Monday - Friday
Working Location11 Tai Seng DriveS535226
