About CREATE+
CREATE, which stands for Career Resourcing and dEvelopment of Allied health TalEnts, is a non-mandatory centralised employment scheme for allied health professionals (AHPs) employed by MOHH. Since its inception in 2012, the scheme has facilitated career deployment in the community care sector. In 2015, CREATE was enhanced to CREATE+ to broaden its scope, extending allied health services to all types of healthcare organisations and the social services sector.CREATE+ aims to grow and manage a sustainable pool of AHPs under CREATE+ to support the development of allied health services.Under the CREATE+ initiative, Physiotherapists and Occupational Therapists will be offered a career pathway and development opportunities similar to that offered by the public acute sector. This initiative will be extended to encompass the recruitment of other AHPs in the near future.
The Physiotherapist is responsible for the assessment and management of patients referred for physiotherapy.
Job Responsibilities
Provide assessment and treatment plan for patients referred for physiotherapyEnsure timely and accurate documentation for patientsComply with clinical and service standardsCollaborate with other healthcare members and participate in multidisciplinary discussionsReview and update clinical protocols and SOPsProactive in professional development, including regular update of self’s physiotherapy knowledge and skillsFor Senior position, you will undertake administrative responsibilities such as quality improvements, mentoring and supervising juniors and students.
Job Requirements
Recognised Degree in PhysiotherapyGood communication and interpersonal skillsTeam playerFull registration with AHPC preferredMinimum 2 to 3 years of relevant work experience for Senior PT
ORGANISATION / DIVISION INFORMATION
As the holding company of Singapore’s public healthcare institutions, we are always looking for qualified, passionate individuals who are keen to make a valuable contribution to public healthcare. At MOH Holdings, we believe our employees are our greatest asset and we are dedicated in helping them achieve their full potential through professional development and by providing an environment to develop their leadership skills and competencies.
Join us and be part of a team - a uniquely MOHH spirit that propels us forward through every circumstance we face.
Acting Today For Tomorrow: We work pragmatically with the realities of the present, with a mindset that is geared to the needs of the future.
Starting Where You Can: We take a can-do approach to problem-solving, even if it means starting small, because every contribution counts.
Leaving No Job Undone: We take pride in seeing things through. Our high standards means it’s not just about getting the job done, but getting it done well.
Moving Together as One: Care for all starts within, with us as an organisation. We look out for one another, leaving no on behind as we grow.
SUMMARY OF THE ROLE
MOH Holdings is embarking on a transformative journey to establish a robust data governance strategy that enables secure, efficient, and high-quality data sharing across the organization. This strategy is critical to:
Ensuring strong foundations for data governance enabled by identified data assets, critical data elements, designated stewards, and robust lineage tracking.Ensuring compliance and audit readiness enabled by well-defined policies covering data creation, classification, usage, sharing, retention, and disposal and response in the event of data breaches.Improving operational efficiency by reducing data duplication and enhancing data quality.Accelerating data driven decisions through trusted, mobile-first dashboards.Enabling innovation via scalable, governed analytics and responsible AI.
The Senior Manager will play a pivotal role in operationalizing this strategy, ensuring that governance is embedded in daily operations and that progress across strategic tracks is consistently monitored and reported at a governance forum
JOB RESPONSIBILITIES
As Senior Manager, Data Governance within the Tech Office, you will be reporting into Lead for CIO office operations and be responsible for:
Governance Forum LeadershipOversee the Data Governance Forum that monitors progress across all data strategy workstreams.Drive execution of these tracks and ensure alignment with strategic objectives.Ensure alignment of governance activities with organizational priorities and compliance requirements.Identify and resolve bottlenecks to maintain momentum.Perform risk assessments, mitigation planning, and develop escalation protocols for governance-related issues.Develop KPIs, dashboards, or scorecards for tracking governance maturity and progress across workstreams.Facilitate forum discussions to enable timely decisions and accountability.Responsible for regular reporting cadence (monthly) to leadership.
Data Asset & Stewardship ManagementLead identification and cataloging of enterprise data assets and critical data elements (CDEs).Establish and implement a Data Stewardship framework, assigning stewards to data domains and empowering them to enforce governance standards.Maintain and update the enterprise data catalog for transparency and reuse.
Evaluation and implementation of data governance and analytics toolsAssess tools and platforms that support governance capabilities such as data provenance and lineage tracking, data quality assessments and reporting, data cleaning and de-identification, cataloging and data dictionaries, dataset discovery, and matching business use case data needs to appropriate cataloged datasets.Review platforms and tools for data analysis and dashboarding to ensure they align with established data policies and governance standards.Drive procurement, implementation and adoption of selected governance policies and tools, which includes communications, training, and change management activities.Will be required to perform hands-on implementation and scripting of selected technologies.
Stakeholder Engagement & Capability BuildingAlign Data Owners, Stewards, and business leads on governance standards and priorities.Drive adoption of common use case playbooks and steward training programs.Develop, maintain and enforce adoption of data governance policies.Ensure audit readiness, by coordinating with internal audit, or compliance teams.Support organisation-wide data literacy initiatives.
JOB REQUIREMENTS
EDUCATION
Bachelor’s or Master’s degree in Data Management, Information Systems or related field.
EXPERIENCE
Minimum 8 years in data governance, enterprise data strategy or program management.Proven ability to lead governance programs in complex organizations.
TECHNICAL KNOWLEDGE
Familiarity with DAMA-DMBOK or DCAM frameworks.Hands-on experience with data cataloging, lineage, and quality tools (e.g., Collibra, Informatica).Will be required to perform hands-on implementation and scripting of selected technologies.
QUALITIES
Strong influencing and stakeholder management skills.Comfortable with ambiguity and driving clarity in complex environments.Experience in healthcare or other regulated sectors is a plus.
About CREATE+
CREATE, which stands for Career Resourcing and dEvelopment of Allied health TalEnts, is a non-mandatory centralised employment scheme for allied health professionals (AHPs) employed by MOHH. Since its inception in 2012, the scheme has facilitated career deployment in the community care sector. In 2015, CREATE was enhanced to CREATE+ to broaden its scope, extending allied health services to all types of healthcare organisations and the social services sector.CREATE+ aims to grow and manage a sustainable pool of AHPs under CREATE+ to support the development of allied health services.Under the CREATE+ initiative, Physiotherapists and Occupational Therapists will be offered a career pathway and development opportunities similar to that offered by the public acute sector. This initiative will be extended to encompass the recruitment of other AHPs in the near future.
You will be responsible in providing Occupational Therapy to the patients referred
Job Responsibilities
Assess patients referred independently and provide appropriate treatment plans and comply to clinical standardsTimely review of patients, re-assess and modify treatment when necessary for patientsEnsure accurate and updated documentation of patient’s progress and recordsUndertake any administrative duties as assigned by supervisor.Communicate and collaborate with other healthcare members in the multi-disciplinary teamParticipate and assist in managing clinical and/or service initiativesContribute to departmental in-service training programmes and hospital educational talksFor Senior OT, to assist in providing clinical education of occupational therapy students and supervise junior therapists
Job Requirements
Recognised Degree in Occupational TherapyGood communication and interpersonal skillsTeam playerFull registration with APHC preferredMinimum 2 to 3 years of working experience for Senior OT
ORGANISATION / DIVISION INFORMATIONAs the holding company of Singapore’s public healthcare institutions, we are always looking for qualified, passionate individuals who are keen to make a valuable contribution to public healthcare. At MOH Holdings, we believe our employees are our greatest asset and we are dedicated in helping them achieve their full potential through professional development and by providing an environment to develop their leadership skills and competencies.
As MOHH's brand custodian, the Strategic Communications and Marketing Division oversees all aspects of corporate branding and communications to grow and strengthen MOHH's identity as well as to drive effective reputation management for the company. We also helm national public education campaigns to support and advance MOH's healthcare agenda for Singapore.
Core ResponsibilitiesStrategic Partnerships ManagementIdentify and pursue strategic partnership opportunities with relevant organisations, brands, and institutionsDevelop compelling partnership proposals and value propositionsBuild and maintain strong relationships with existing and potential partnersCreate innovative collaboration frameworks that enhance our offerings and reachNegotiate partnership terms and manage partnership agreementsDrive cross-promotional opportunities with partners to amplify campaign reachMonitor partnership effectiveness and maintain partnership performance metricsOutreach & Events ManagementDevelop comprehensive outreach and engagement strategies aligned with campaign objectivesPlan and execute comprehensive and innovative outreach and engagement programmes targeting various audience segmentsPlan and budget annual outreach calendar targeting various audience segmentsDrive end-to-end budget management including development of annual budgets, tracking of expenditure, cost optimisation, and compliance with financial guidelines across all outreach activities and partnershipsDrive end-to-end project management including procurement, vendor relations, logistics coordination, and content development to ensure quality delivery within budgetLead multiple concurrent projects from initiation to completion, ensuring effective vendor management, timely deliverables, proper documentation, and cost-effectiveness throughout project lifecycleAnalytics & ReportingTrack and analyse performance metrics for all outreach activitiesPrepare post-event reports and recommendationsMonitor ROI of partnerships and outreach initiativesGather and analyse participant feedback to improve future programmesMaintain comprehensive database of contacts and engagement databaseTrack and analyse performance metrics including cost-benefit analysis and budget efficiency to provide actionable insights and recommendations for future initiatives Required Qualifications & SkillsBachelor's degree in Marketing, Communications, Events Management or related field2 - 5 years of relevant experience in partnerships, events management, or outreachStrong project management skills with ability to handle multiple projectsExcellent relationship building and networking abilitiesCreative mindset with innovative approach to engagement strategiesStrong negotiation and presentation skillsExperience in vendor management and budget control Personal AttributesSelf-motivated with strong initiativeExcellent interpersonal and communication skillsCreative problem-solverDetail-oriented with strong organisational skillsAble to work independently and in teamsAdaptable and flexible in fast-paced environmentResults-driven with strong follow-through
ORGANISATION / DIVISION INFORMATION
As the holding company of Singapore’s public healthcare institutions, we are always looking for qualified, passionate individuals who are keen to make a valuable contribution to public healthcare. At MOH Holdings, we believe our employees are our greatest asset and we are dedicated in helping them achieve their full potential through professional development and by providing an environment to develop their leadership skills and competencies.
Join us and be part of a team - a uniquely MOHH spirit that propels us forward through every circumstance we face.
Acting Today For Tomorrow: We work pragmatically with the realities of the present, with a mindset that is geared to the needs of the future.
Starting Where You Can: We take a can-do approach to problem-solving, even if it means starting small, because every contribution counts.
Leaving No Job Undone: We take pride in seeing things through. Our high standards means it’s not just about getting the job done, but getting it done well.
Moving Together as One: Care for all starts within, with us as an organisation. We look out for one another, leaving no on behind as we grow.
SUMMARY OF THE ROLE
MOH Holdings is leading the business transformation in the implementation of a common and consolidated platform for Singapore’s public healthcare to manage financial transactions, reporting, internal cost controls and material management.
Following strategic alignment to streamline processes and minimize customization of the solution, the next phase focuses on implementing the SAP FICO and MM modules on S/4HANA, migrating from multiple SAP ECC6 instances.
The Business Transformation Lead will play an instrumental leadership role, partnering the implementation partner and Synapxe, MOH Holding’s tech partner, in this implementation phase to ensure the delivery of value across the sector.
JOB RESPONSIBILITIES
As Business Transformation Lead of FIMM, you will be accountable for the implementation outcomes for FIMM. You will lead the program management, change management and capability development as well as the tech and process teams to drive the implementation of FIMM.
Reporting into the Chairperson of the executive committee for FIMM implementation, you will be responsible for:
Strategic Alignment to SAP’s Clean Core:Collaborate with business to understand customizations required and develop independent point of view of what would be industry’s best practice and the trade-offs to adhere to common system design.Drive strategic decision making in adherence to SAP’s Clean Core balancing business bespoke requirements and need for customization.Maintain a business-focused lens to ensure core business needs are understood, while managing trade-offs between bespoke requirements and industry best practices.
Business Process and Solution Design:Collaborate with business stakeholders to align on the requirements and technical specifications during the blue printing stage.Oversee the design, development, and implementation of SAP solutions (including configuration and integration with non-SAP systems) to meet business requirements and drive process improvements.Ensure best practices are followed and advocate for functionality requirements as needed.Drive continuous improvement and innovation in finance and material management processes.
Program Management:Partner the Implementation SI and Synapxe to drive program management including planning, execution, testing, deployment, and support activities.Manage project resources, including internal teams, cross-functional groups, and third-party vendors or consultants.Drive program management to meet timelines, budgets, and scope while managing complexity from parallel programs such as the rolling out of National Billing System and National Electronic Medical Records as well as data center migration timelines that would impact the FIMM roll outMonitor project progress against KPIs, manage risks and issues, and implement appropriate mitigation strategies.Ensure compliance with HIMMS policy, internal standards, and Synapxe’s project management methodologies.
Stakeholder Management and Communication:Lead stakeholder management in ensuring clear communication and alignment of expectations.Build and manage strong relationships with senior business and IT executives in the PHIs and Synapxe, facilitating critical business decisions and securing buy-in.Provide regular project updates and reports to Executive Committee for FIMM, the Central Finance Committee (CFC) and senior management.
Change Management and User Adoption:Lead change management activities to guide stakeholders from awareness to adoption of new SAP systems and processes.Manage training needs analysis, develop training strategies, and oversee the execution of training programs to ensure user readiness and operational continuity.
Leadership and Mentorship:Provide leadership, guidance, and mentorship to project team members, fostering a collaborative and productive work environment.Oversee quality control throughout the project lifecycle and mentor junior talent within the SAP practice.
JOB REQUIREMENTS
EDUCATIONBachelor’s or Master’s Degree
EXPERIENCEMinimum 20 years’ experience in ERP implementation with demonstrated leadership of large-scale and complex ERP business transformations across multiple business entities, including ECC to S/4HANA transformations and SAP Central Finance implementationsProven track record in managing programmes and portfolios exceeding $100M, with multiple workstreams, vendors and interdependencies
TECHNICAL KNOWLEDGEExtensive knowledge of Global ERP Strategy & Transformation (SAP S/4HANA, Central Finance, ECC and MM)Strong capability in vendor management including contract governance, performance management against KPIs and SLAs, and resolving delivery, commercial and scope risks effectively.Risk Management capabilities, with end-to-end oversight of delivery, technical, operational and compliance risks for large-scale ERP transformations.Program and Project Management (PMP certified)
QUALITIESStrong Stakeholder Engagement with C-Suite & Business Units, with the ability to influence and drive alignment and secure buy-in across diverse stakeholders and entitiesStrong business acumenComfortable with ambiguity and driving clarity in complex environments.Experience in healthcare or other regulated sectors such as finance is a plus.
ORGANISATION / DIVISION INFORMATION As the holding company of Singapore’s public healthcare institutions, we are always looking for qualified, passionate individuals who are keen to make a valuable contribution to public healthcare. At MOH Holdings, we believe our employees are our greatest asset and we are dedicated in helping them achieve their full potential through professional development and by providing an environment to develop their leadership skills and competencies.
The Healthcare Infrastructure Projects Division is a multidisciplinary team consisting of medical planners, architects, engineers, project managers, quantity surveyors, and asset management professionals, supporting the development and building of public healthcare infrastructure projects such as regional and community hospitals, specialist centres, polyclinics and nursing homes to prepare for future demand.
Join us and be part of a team - a uniquely MOHH spirit that propels us forward through every circumstance we face.
Acting Today for Tomorrow: We work pragmatically with the realities of the present, with a mindset that is geared to the needs of the future.
Starting Where You Can: We take a can-do approach to problem-solving, even if it means starting small, because every contribution counts.
Leaving No Job Undone: We take pride in seeing things through. Our high standards means it’s not just about getting the job done, but getting it done well.
Moving Together as One: Care for all starts within, with us as an organisation. We look out for one another, leaving no one behind as we grow.
SUMMARY OF THE ROLE We are looking for a dedicated and meticulous professional to join our growing team.The candidate will be responsible for on-going healthcare infrastructure projects, particularly on healthcare Interior Design. The role is to provide expertise in the review of interior design to ensure consistent design intent and provisions at design development, tender preparation and mock-up phases.
The candidate must have:Extensive experiences in public sector projects in project development, preferably with involvement in interior design review.Experience in executing healthcare interior design will be an advantage.Team player with excellent interpersonal and communication skills, to be able to work with relevant stakeholders in forging design alignment/s across healthcare projects at national level.
If you are a highly motivated individual with a strong passion for contributing to the public healthcare sector, read on!
JOB RESPONSIBILITIESManage stakeholders’ engagement at MOH/H and public healthcare sector levelSupport building relationships and fostering trust among stakeholders to support healthcare development objectives, ensuring seamless integration of spatial, functional and operational requisites.Actively engage clusters, consultants and contractors for an integrated project delivery process throughout all project phases involving interior design.
Participate in various public healthcare sector level infra-related projects and support procurement process for consultancy servicesConduct space utilisation analyses to determine interior material, finishes and fitting provisions meeting user requirements and provide solutions to meet evolving space needs through benchmarking and evidence base design.Prepare relevant EOI, ITT and recommendations documents for the procurement and appointment of consultants in compliance to MOHH’s SOP.Furnish relevant project data such kit-of-parts modularisation, materials and finish provisions, with benchmarking comparisons in considerations for the preparation of gateway processes.
Review, develop and maintain up-to-date design / technical documents and review processes for development of healthcare facilitiesResearch and develop relevant Singapore specific design and/or technical documents.Research and develop design briefs for consultants’ tender documents and requirements from the articulation of the established guidelines and standards.Develop and implement design standardisation for the healthcare project, including compliances to industry guidelines, templates, and standards.Maintain standards are initiated and adhered to by consultants in the development of healthcare project.
Acquire domain knowledge and build technical expertise on architectural, interior and medical planning trends that are relevant for implementation in development of healthcare facilitiesResearch and enhance design briefs for consultants’ tender documents and requirements from the articulation of the established guidelines and standards.Document findings from submission review for Design Review Management Plans (DRMP) that outline and implement the principles from the established standards to healthcare projects.Conduct research, complete data analyses, and publish appropriate papers for presentation at local and international conferences.Proper documentation of lessons learned of site visits to local and international healthcare facilities for possible sharing of relevant knowledge.Participate in various R&D programs in healthcare and medical planning for possible implementation.Acquire and stay current with industry vendors and suppliers.
JOB REQUIREMENTSJob-related bachelor's degree and above. i.e. Architecture, Interior DesignRelevant knowledge in healthcare code of practices and guidelines.Proficient interpretation skills for figures, statistics and policies.Have excellent communication skills including diplomacy in influencing a variety of stakeholders and internal staff.Strategic, methodical and logical mindset/ orientation.Strong presentation, verbal and written communication skills.Excellent in planning, organisation and management skills.Ability to work independently and as part of a team, managing multiple projects simultaneously.Have an interest in healthcare infrastructure and be willing to maximise his or her potential in this profession.
A Sneak Peek into What You Can Expect to Learn:In this role, you will interface closely with the hospital operators and experts in the medical planning fraternity and acquire design sensibility for niche and complex typology of hospital design. This role also provides the opportunity to engage with internal and external senior managements, which is valuable for personal development and professional networking.
Note: Kindly note that MOHH reserves the right to assess your experience and align it with the appropriate job title.
ORGANISATION / DIVISION INFORMATIONAs the holding company of Singapore’s public healthcare institutions, we are always looking for qualified, passionate individuals who are keen to make a valuable contribution to public healthcare. At MOH Holdings, we believe our employees are our greatest asset and we are dedicated in helping them achieve their full potential through professional development and by providing an environment to develop their leadership skills and competencies.
The Agency Services Division administers healthcare schemes with MOH and supports evaluation of other government schemes' applications and appeals, including aligning relevant systems to policy changes.
Join us and be part of a team - a uniquely MOHH spirit that propels us forward through every circumstance we face.
Acting Tomorrow For Today: We work pragmatically with the realities of the present, with a mindset that is geared to the needs of the future.Starting Where You Can: We take a can-do approach to problem-solving, even if it means starting small, because every contribution counts.Leaving No Job Undone: We take pride in seeing things through. Our high standards means it’s not just about getting the job done, but getting it done well.Moving Together as One: Care for all starts within, with us as an organisation. We look out for one another, leaving no on behind as we grow.
SUMMARY OF THE ROLE As an Executive/ Senior Executive in the Agency Services Division, you will be responsible for conducting means-test, assessing applications and/ or appeals, liaising with members of the public, and case managing applications and/ or appeals.
JOB RESPONSIBILITIESOperationsPerform means-testing (MT) for various healthcare schemes such as MediShield Life (MSHL) premium subsidies, Additional Premium Support (APS) applications, Community Health Assist Scheme (CHAS), Household means-testing (HHMT) and MediSave appeals.Apply guidelines independently to assess applications and/ or appeals, following up with applicants on escalated issues to ensure adherence to SOPs.Coordinate with teammates and partners to manage timelines and deliver outcomes for applications and appeals, including notifications for renewals and MT collaterals.Communicate with the members of public and/or healthcare service providers to clarify and ascertain their application details, resolve issues, and advise on necessary actions or documents required for approval according to the scheme’s criteria and guidelines.Ensure proper communication of application and/ or appeal outcomes (i.e. approval, rejection, incomplete) to members of public and/ or healthcare service providers within the policy guidelines and service level, including explaining policy decisions and outcomes as needed.Process and SystemCollaborate with both internal and external stakeholders to develop and improve operational workflows for efficient case resolution and follow-up support.Articulate detailed requirements to IT vendor for system enhancements to support process and policy changes.Participate in user acceptance testing (UAT) to ensure system changes align seamlessly with requirements.Coordinate with IT teams to facilitate smooth production releases, minimizing downtime and ensuring the integrity of healthcare schemes.Vendor ManagementEstablish and maintain strong working relationships with vendor(s) to ensure service level agreements (SLAs), such as printing and archival, are met.Address issues proactively and work on performance improvements as needed.Ad-Hoc AssignmentsPerform secretariat duties for divisional and external meetings.
JOB REQUIREMENTSEducation Requirement(s):Bachelor’s degree in any field.
Key Qualities:Excellent verbal, written, communication and interpersonal skills.Meticulous, helpful, collaborative with a strong process orientation.Good analytical and organizational skills. Able to systematically analyse and break down tasks to achieve desired outcomes.Capable of addressing issues related to front-to-back-end processing that may impact customer experience.Ability to work independently while managing multiple tasks simultaneously.Proficient in more than one language/dialect to effectively coordinate with diverse members of public and/or healthcare service providers.
Years of Experience Required: Entry level candidates are welcome to apply.Candidates with relevant experience in managing grant applications and related areas, such as loans approvals, student admission approvals will have an added advantage.
A Sneak Peek into What You Can Expect to Learn:Growth Mindset: This role encourages you to broaden your skill set by working on diverse schemes and cross-training in different areas of the business.Team Environment: This role enables you to work in an environment that encourages teamwork, open communication, and shared success.Impact: Your work in this role will have a direct, positive impact on the community, enhancing the quality of life for many.
ORGANISATION / DIVISION INFORMATIONAs the holding company of Singapore’s public healthcare institutions, we are always looking for qualified, passionate individuals who are keen to make a valuable contribution to public healthcare. At MOH Holdings, we believe our employees are our greatest asset and we are dedicated in helping them achieve their full potential through professional development and by providing an environment to develop their leadership skills and competencies.
The Agency Services Division administers healthcare schemes with MOH and supports evaluation of other government schemes' applications and appeals, including aligning relevant systems to policy changes.
Join us and be part of a team - a uniquely MOHH spirit that propels us forward through every circumstance we face.
Acting Tomorrow For Today: We work pragmatically with the realities of the present, with a mindset that is geared to the needs of the future.Starting Where You Can: We take a can-do approach to problem-solving, even if it means starting small, because every contribution counts.Leaving No Job Undone: We take pride in seeing things through. Our high standards means it’s not just about getting the job done, but getting it done well.Moving Together as One: Care for all starts within, with us as an organisation. We look out for one another, leaving no on behind as we grow.
SUMMARY OF THE ROLE As a member of the Agency Services Division, the Executive/Senior Executive (Subsidy Implementation and Systems) will ensure timely and accurate implementation of assigned healthcare subsidy policy changes in Public Healthcare Institutions (PHIs) and Community Hospitals (CHs). The role also includes supporting the administration and assessment of appeals for selected subsidy policies, maintaining operational/ subsidy systems, and coordinating system enhancements to ensure operational continuity and alignment with policy direction.
Job responsibilities
Subsidy Implementation and OperationsEnsure the accurate and timely implementation of identified subsidy policy change(s) across the public healthcare sector, which includes identifying and addressing potential operational and financial implications; engaging key stakeholders on changes needed to operational processes and systems, patient communications and collaterals; and surfacing/resolving emergent risks and issues with the relevant parties or authorities.Collaborate with relevant stakeholders to assess the feasibility, timeline and budget required for the implementation of policy changes, and finalise the scope of system changes. Develop an in-depth understanding of billing-related/ financial counselling operational processes and IT landscape across the public healthcare sector, and be able to propose effective IT workarounds and solutions to operational issues raised by implementation partners. Draft approval papers and implementation materials to facilitate the implementation of the policy changes, such as budget papers, implementation guide, patient scripts, Frequently Asked Questions, training materials and other collaterals. Develop operational policies relating to subsidy policy changes e.g. no-worse off/ transitional arrangements for citizens who may be impacted by the changes.Support project management for assigned subsidy policy change(s) such as monitoring the overall project schedule, overseeing testing progress and conducting post-implementation monitoring. Work closely with relevant parties to resolve issues identified during or after go-live.Manage queries and assess requests for higher subsidies from healthcare providers and Members of Public for selected healthcare schemes in a timely and accurate manner, in accordance with established Standard Operating Procedures and workflows. Undertake secretariat duties for both internal and inter-organisational Committee meetings involving the Subsidy Implementation Unit in MOHH.
Management of Key Operational/ Subsidy Systems and EnhancementsParticipate in policy formulation and operational process design with stakeholders to ensure systems and processes fully support policy intent.Maintain oversight of key operational and subsidy systems used in the administration of public/ healthcare schemes, as well as their associated enhancements.Gather business requirements from internal and external stakeholders and translate them into clear system design and functional requirements to support policy changes and/ or operational needs. This includes developing, reviewing and refining business rules, system logic, and process flow to ensure operational efficiency and alignment with policy intent.Participate in developing strategic product and system roadmap to support evolving policy changes and operational needs, and support the prioritisation of system enhancements, working with vendors and stakeholders to plan delivery timelines and resource allocationSupport project management for system enhancements, such as developing and monitoring the overall project schedule, reviewing testing plans and scenarios (e.g. for User Acceptance Testing) comprehensively in relation to business objectives, executing and overseeing progress of testing, as well as conducting post-implementation monitoring. Where issues are flagged, to work with the relevant parties to resolve them. Maintain oversight of ongoing system operations, guide resolution of data / system issues including coordinating data patches when required, and address systemic operational issues when they arise.Any other duties as required.
Educational Requirements:Bachelor’s degree in any field, preferably with experience in IT, healthcare or operational related setting
State other requirements/qualities such as personality traits, interests or skills required for the job:Strong analytical, eye for details and critical-thinking and problem-solving abilities, with an ability to balance strategic and operational considerations especially when planning system roadmaps. Good aptitude and keen interest in systems- and ops-tech related functions.Highly self-motivated and independent with positive work attitude, with an ability to work in a fast-paced environmentAbility to assess policy implications and translate them into system requirements and design.Possesses a curious and improvement-oriented mindset and a drive to learn new skills, knowledge and methodologies and apply them to improve current ways of working.Excellent stakeholder management and conflict management skillsGood verbal and written communication skills
Years of Experience:At least 2 years of relevant working experience in implementing operational and/or change projects, preferably relating to subsidy policies changes within the healthcare sector.Good understanding of Healthcare Financing policies and/or experience within the public healthcare sector would be advantageous.
You will be part of the General Counsel’s Office at the Communicable Diseases Agency (CDA), providing legal support to CDA across a broad spectrum of public health concerns. These include strategic research, laboratory testing, inter-agency and international cooperation, and the implementation of public health measures to detect, prevent and control infectious diseases in Singapore. You will be working in a fast-paced and dynamic environment that would require the ability to manage multiple priorities and stakeholders at the same time. We are seeking motivated individuals who have the passion to learn, grow and contribute at the intersection of law and public health.
Selected candidates will be employed under the Healthcare Legal Scheme (HLS) by MOH Holdings. There will be opportunities for public sector-wide cross-deployment as part of career development.
Responsibilities:Advise on, draft, and review the Ministry’s dealings/documentation with other parties, including working on contracts, international agreements, organisational changes, disputes, statutory appeals and judicial reviews.Assist CDA's policy divisions with the formulation and vetting of proposed legislation, and advice on policy/operational matters with legal implications.
These roles will involve many opportunities to work directly with CDA senior management, and to influence policy and operational outcomes.
Requirements :Tertiary Education in Law.Qualified in Singapore.Additional qualification in other common law jurisdiction would be helpful.Ideally at least 2-4 years of legal work experience.Experience/expertise in a broad spectrum of legal work, including transactions, disputes, advisory and prosecutorial matters.Strong legal research, contract vetting, statutory interpretation and drafting skills.Strong analytical and critical thinking abilities to support the crafting of sound policy recommendations.Ability to grasp timelines, operating context and ground realities.Posses the drive and curiosity to learn and apply new skills, knowledge and new ways of working.Ability to seek continual improvements, and to innovate and experiment while managing the risks involved.Ability to mobilise and rally partners and stakeholders towards a collective purpose.
The Case Manager/ Assistant Case Manager will be a care connector for Transitional Care Facilities (TCF) patients. He/she will work with the multidisciplinary care team to assist with the discharge care planning of patients to ensure that they transit out of the TCFs for their long-term care arrangements. He/she will work closely with the Medical Social Workers (MSWs) to provide the patients with psychosocial support, including financial counselling for patients. He/she plays a critical role in ensuring safe, timely, and coordinated transitions of care for patients in TCFs, enabling sustainable long-term care arrangements in the community and reducing avoidable care delays and readmissions.
Job Responsibilities:Work with MSWs to conduct psychosocial assessments for patients and their families to identify emotional, social, and environmental challenges impacting their health and recovery.Work with the MSWs and / or healthcare team to develop care plans that address the social, psychological, and financial needs of patients upon admission into TCFs.Develop and implement discharge plans that include the coordination of post-care services, home support, rehabilitation, and community resources. Ensure patients and families understand discharge instructions and follow-up care.Identify and connect patients with external resources such as financial aid, community services, counselling, and support groups. Facilitate access to government and non-governmental programs that assist with medical, psychological, and financial needs.Maintain accurate and confidential records of patient interactions, assessments, care plans, and progress. Prepare reports for case management, and institutional audits.Participate in multidisciplinary team meetings and contribute to the development of comprehensive care plans. Collaborate with healthcare professionals, including doctors, nurses, and therapists, to optimise patient outcomes.Exercise sound professional judgement in resolving care transition barriers, particularly for complex cases involving multi-agency coordination, family dynamics or significant financial and psychosocial needs, and escalate systemic issues to management where necessary.Participate in audits, service reviews and quality improvement projects related to transitional care and case management. Identify recurring discharge barriers and contribute to service improvement initiatives to enhance patient flow and care integration.Ensure that case management practices comply with institutional policies, professional standards and relevant regulatory requirements.
Requirements:A Bachelor’s or Master’s degree in Social Work (BSW/MSW) from an accredited institution.Relevant Experience - Minimum of 5 years of relevant experience in medical social work, preferably in a healthcare or hospital setting is preferred. Experienced in patient and family counselling, crisis intervention, and discharge planning.Personal Characteristic and Behaviour - Strong knowledge of medical social work principles, healthcare systems, and community resources in Singapore. Strong problem-solving, critical thinking, and decision-making skills. Compassionate, empathetic, and sensitive to the diverse needs of patients.Excellent interpersonal and communication skills with the ability to empathise and build trust with MSWs, patients and families.Ability to work in a fast-paced, multidisciplinary team environment.Strong cultural competency and understanding of Singapore’s diverse community.Ability to handle emotionally charged situations and maintain professional boundaries.
