About UsMetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.
Role OverviewThe Product Manager,Payments will own the strategy, roadmap, and delivery of MetaComp’s payments capabilities. This role requires a strong understanding of payment flows, regulatory constraints, and technical systems, combined with hands-on execution.You will work closely with Engineering, Compliance, Operations, Finance, Sales, and external partners to deliver payment products that are reliable, scalable, and compliant across markets.
Key ResponsibilitiesProduct Strategy & Execution1. Own the end-to-end cross-border payments roadmap, covering collections, payouts, FX, settlement, and reconciliation.2. Define product strategy while remaining hands-on with PRDs, partner specs, and delivery decisions.3. Make pragmatic trade-offs between speed, scalability, cost, and compliance in a startup environment.4. Drive execution across lean, cross-functional teams with strong ownership and accountability.
Global Payment Network Build-out1. Build and expand global payment rails through integrations with banks, PSPs, and local payment networks.2. Evaluate, onboard, and manage payment partners across key corridors.3. Design routing, redundancy, and fallback strategies to ensure reliability and scale.
Cross-Border Payment Capabilities1. Drive core capabilities including multi-currency collections and payouts, FX models, settlement structures, SLAs, cut-off times, and fees.2. Continuously optimize success rates, cost efficiency, and customer experience.
Partner & Stakeholder Leadership1. Act as the primary product owner for external payment partners.2. Work closely with Engineering, Compliance, Ops, and Finance to deliver end-to-end solutions.3. Clearly communicate complex payment concepts to both technical and non-technical stakeholders.
Minimum Qualifications:1+ years of experience in Product Management within payments, fintech, banking, or financial services.Strong hands-on experience with payment products such as cross-border payments, FX, wallets, or card-related flows.Strong understanding of payment architectures, APIs, and system integrations.Ability to work closely with engineers and make informed technical trade-offs.Experience operating in regulated environments (e.g. MAS, AML/CFT frameworks).Familiarity with Agile / Scrum development methodologies.Strong ownership mindset with the ability to operate independently.Excellent stakeholder management and communication skills.Structured, data-driven decision-making with attention to detail.
Preferred Qualifications:5+ years of product experience, with strong exposure to payments or fintech.Strong understanding of payment flows, settlement, FX, and operational dependencies..Experience with cross-border payments, FX liquidity, or treasury systems.Exposure to blockchain, digital payment tokens, or crypto-related payment flows.Experience scaling payment platforms across multiple geographies.Prior experience working directly with banks or global PSPs.
Why Join MetaCompOwn and shape core payment products in a regulated fintech environment.High-impact role with direct visibility to senior leadership.Opportunity to build scalable, compliant payment infrastructure from the ground up.Collaborative culture with strong cross-functional ownership.
We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.
About UsMetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.
Job SummaryWe are looking for a Senior Product Manager to lead and scale Metacomp’s FX, OTC trading, crypto/digital asset, and core operational platforms.This role owns product strategy and execution across complex, regulated trading and operational workflows spanning front-office, middle-office, and back-office systems. You will operate as a senior decision-maker, working closely with Trading, Treasury, Risk, Operations, Compliance, Finance, and Engineering to build institutional-grade products that are scalable, compliant, and resilient.The ideal candidate brings deep domain knowledge in FX/OTC markets and digital assets, a strong product mindset, and the ability to drive outcomes in fast-moving, high-stakes environments.
Key ResponsibilitiesProduct Strategy & LeadershipDefine and own the product vision, multi-quarter roadmap, and strategic priorities for FX, OTC, crypto, and operational systems.Drive product strategy aligned with business growth, risk appetite, and regulatory requirements.Act as a senior product voice, influencing stakeholders and shaping platform direction.Trading & Digital Asset ProductsOwn the end-to-end FX and OTC trade lifecycle, including pricing, quoting, execution, hedging, settlement, and ledger booking.Lead product development for crypto and digital asset workflows, including spot/OTC trading, liquidity sourcing, wallet management, and on-chain/off-chain settlement.Partner with Trading and Treasury to improve execution efficiency, liquidity management, and risk controls.Delivery & Execution ExcellenceTranslate complex business, regulatory, and operational needs into clear, outcome-driven product requirements.Lead delivery from discovery through UAT, production rollout, monitoring, and continuous improvement.Make pragmatic trade-offs between speed, scalability, and control.Platforms, Integrations & ScaleOwn system architecture decisions from a product perspective, covering internal platforms, external partners, and API-based integrations.Ensure seamless interoperability across front-office, middle-office, and back-office systems.Drive automation, resilience, and operational scalability as transaction volumes grow.Stakeholder Management & GovernanceLead cross-functional collaboration across Trading, Risk, Operations, Compliance, Finance, and Engineering.Ensure products meet regulatory, compliance, audit, and operational control standards.Anticipate regulatory and operational risks and proactively incorporate controls into product design.Mentorship & Product MaturityCoach and mentor junior product managers where applicable.Raise the bar on product practices, documentation quality, and execution rigor across the team.
Requirementsat least 5 years of experience in product management within fintech, trading, financial services, or digital asset platforms.Strong expertise in FX and OTC markets, trade lifecycle, and market infrastructure.Hands-on understanding of crypto/digital asset trading, custody, wallets, and settlement.Proven track record of owning end-to-end product strategy and delivery in regulated environments.Experience managing complex stakeholder landscapes and making high-impact decisions.Strong analytical thinking, communication, and leadership skills.Preferred / Good-to-HaveExperience with post-trade processing, reconciliation, and settlement systems.Exposure to middle-office and back-office operations, including ledger booking and exception management.Familiarity with regulatory reporting, audits, and operational compliance across financial and digital asset markets.Experience working in regulated fintechs, financial institutions, or crypto-native firms.
We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.
About Us
MetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.
About the Role
The Relationship Manager – Sales is responsible for new client acquisition and revenue growth across MetaComp’s corporate and institutional client base. This is a quota-carrying, front-line sales role, focused on originating, closing, and expanding client relationships. The RM acts as the commercial owner of the client relationship, from prospecting and deal structuring through onboarding and ongoing revenue expansion, working closely with Product, Compliance, and Operations teams.
Key ResponsibilitiesNew Business Development (Primary Focus)Prospect, source, and close new corporate and institutional clients across payments, FX, and value-added services.Own the end-to-end sales cycle: lead generation, discovery, solutioning, pricing, negotiation, and contract closure.Build and manage a robust sales pipeline, consistently meeting or exceeding revenue targets.
Solution Selling & Commercial OwnershipUnderstand client business models and payment flows to propose tailored solutions.Structure commercial terms in line with product capabilities, risk appetite, and margin requirements.Partner with Product and Solutions teams to support complex or bespoke deals.
Revenue Growth & Account ExpansionDrive ongoing revenue growth through upsell and cross-sell of additional products and corridors.Identify new use cases, transaction volumes, and expansion opportunities within existing clients.Maintain ownership of client P&L performance and usage metrics.
Onboarding & Deal ExecutionAct as the primary commercial point of contact during onboarding.Coordinate with Compliance and Ops to ensure smooth KYC/KYB and account activation.Manage client expectations and timelines through the onboarding process.
Market & Partnership DevelopmentDevelop relationships with ecosystem partners, platforms, and introducers.Represent MetaComp at industry events, conferences, and client meetings.Provide market feedback to influence product roadmap and pricing strategy.
CRM, Reporting & GovernanceMaintain accurate sales activity, pipeline, and forecasts in CRM systems.Prepare regular revenue, pipeline, and performance updates for management.Ensure all sales activities comply with internal policies and regulatory requirements.
Minimum Qualifications4–8+ years of experience in B2B sales or business development within:Payments, fintech, FX, or financial servicesProven track record of hitting or exceeding sales targets.Experience selling to corporate, platform, or institutional clients.
Preferred Qualifications:Good understanding of cross-border payments, FX, or transaction-based pricing models.Familiarity with onboarding and compliance requirements in regulated environments.Strong consultative and solution-selling capabilities.Confident in pricing discussions and commercial negotiations.Ability to manage long and complex sales cycles.
We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.
About UsMetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.
Position Overview:We are seeking a dynamic and motivated Assistant Relationship Manager to join our team. The ideal candidate will support the Relationship Manager in managing client relationships, providing personalized service, and assisting with various administrative tasks to ensure smooth operations within the firm.
Responsibilities:Client Relationship Management: Assist the Relationship Manager in building and maintaining strong relationships with clients, addressing their inquiries, and providing timely support.Client Onboarding: Facilitate the onboarding process for new clients, including collecting required documentation, verifying identity, and ensuring compliance with regulatory standards.Document Checks and Completion: Collating and ensuring documents are submitted according to our checklist and most importantly completing the necessary documents on behalf of our clients.Communication: Serve as a point of contact for clients, promptly responding to emails, phone calls, and other inquiries, and effectively communicating updates and relevant information.Support: Assist and train clients in the use of MetaComp’s systems for their trading/investment/fund management activities. Work closely with internal teams to test systems and provide feedback and suggestions for enhancement.Market Research: Stay informed about cryptocurrency markets, industry trends, and regulatory developments to provide clients with accurate information and insights.Administrative Support: Assist with administrative tasks such as preparing reports, maintaining client records, scheduling appointments, and coordinating meetings.Compliance: Ensure compliance with all relevant regulatory requirements and internal policies, and assist in monitoring and reporting any suspicious activities or transactions.Team Collaboration: Collaborate with colleagues across departments, including Sales, Compliance, and Operations, to deliver seamless service and support to clients.
Qualifications:Bachelor's degree in Finance, Business Administration, Economics, or a related field.Bilingual in both English and Mandarin for communication with internal stakeholders.At least 1 year of relevant working experience in client relationship management, preferably in the financial services or cryptocurrency industry.Strong understanding of cryptocurrency markets and blockchain technology.Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.Detail-oriented with strong organizational skills and the ability to multitask effectively.Proficiency in Microsoft Office Suite and CRM software.Knowledge of regulatory requirements related to cryptocurrencies (e.g., KYC, AML) is a plus.
We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.
About UsMetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.
Role OverviewWe are looking for a Product Manager, Loan to own and scale one of our core capital products. This role sits at the intersection of financial product design, risk management, and platform scalability, enabling customers to unlock liquidity from their digital assets while ensuring the safety and sustainability of the system.You will work closely with engineering, risk, compliance, operations, and commercial teams to design, launch, and iterate products that operate reliably in volatile market conditions. The role requires strong financial product intuition and comfort working with complex systems involving capital, exposure, and liquidity.
What you will doOwn the end-to-end product strategy and roadmap for lending and liquidity-related productsDesign product mechanics involving collateral, LTVs, interest rates, fees, liquidation logic, and risk controlsTranslate complex financial and risk requirements into clear product requirements and execution plansPartner closely with risk, compliance, legal, and operations to ensure products are robust, compliant, and scalableWork with engineering to build resilient systems that perform under high volatility and peak demandDefine, monitor, and iterate on key product and risk metrics (utilization, liquidation rates, exposure, revenue, etc.)Continuously improve customer experience while balancing capital efficiency, growth, and downside protectionSupport go-to-market activities and stakeholder communication for new launches and major enhancements
What we are looking for2+ years of product management experience in fintech, crypto, trading, capital markets, or financial infrastructureStrong understanding of financial products involving balances, limits, pricing, yields, or exposure managementProven experience working with cross-functional teams across engineering, risk, compliance, legal, and operationsAbility to reason clearly about trade-offs between growth, liquidity, risk, and user experienceComfortable operating in fast-moving, ambiguous environmentsStrong written and verbal communication skills
Nice to haveExperience with lending, margin trading, derivatives, or treasury productsCrypto and digital asset product experienceFamiliarity with DeFi protocols, on-chain mechanics, or Web3 financial primitivesExperience building products across multiple jurisdictions or regulatory environmentsBackground in systems requiring high reliability and capital safety
Why Join MetacompBuild products that matterReal ownership, real impactOperate at fintech scale, not theoryCross-functional, high-calibre team0-to-1 and 1-to-scale opportunities
We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.
About UsMetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.
Role OverviewThe Client Success Manager serves as a key point of contact for clients post-sales and post-onboarding, supporting operational queries, transaction-related issues, and service requests. The role works closely with internal teams including Operations, Compliance, Risk, Product, and Technology to deliver timely, accurate, and compliant client support.This role is well-suited for individuals with a strong service mindset, attention to detail, and interest in fintech, payments, or digital assets.
Key Responsibilities
Client Support & ServicingAct as a primary support contact for clients on day-to-day operational and service-related enquiries.Handle client requests related to transactions, settlements, account matters, and platform usage.Coordinate internal investigations and follow-ups to resolve client issues in a timely manner.Ensure high-quality, professional, and compliant communication with clients.
Client Onboarding & Account SupportSupport client onboarding activities in coordination with Compliance and Operations teams.Assist in collecting, validating, and tracking client documentation and onboarding requirements.Support account setup, access provisioning, and post-onboarding handover.Maintain accurate client records and onboarding status updates.
Operations & Case ManagementMonitor and manage client cases, tickets, and service requests through internal systems.Track service metrics such as response time, resolution time, and recurring issues.Escalate issues appropriately based on risk, urgency, or regulatory impact.
Compliance & Regulatory SupportEnsure client servicing activities adhere to internal policies, MAS guidelines, and regulatory requirements.Support ongoing client reviews, remediation exercises, and audit requests when required.Flag suspicious, unusual, or high-risk activities to Compliance and Risk teams promptly.
Process Improvement & ReportingIdentify recurring client issues and propose process or system improvements.Assist in preparing client service reports, dashboards, and management updates.Contribute to SOP documentation and continuous improvement initiatives.
Minimum QualificationsBachelor’s degree in Business, Finance, Operations, or a related field.at least 1 years of experience in client services, operations, or support roles within fintech, payments, financial services, or crypto/digital asset companies.Experience supporting B2B or corporate clientsHigh attention to detail with strong follow-through.Ability to manage multiple client cases and priorities simultaneously.Comfortable working with systems, dashboards, and operational tools.Client-centric mindset with a calm and professional approach to issue resolution.Strong sense of ownership and accountability.Ability to work cross-functionally in a fast-paced environment.Willingness to learn regulatory and compliance requirements.
Preferred QualificationsBachelor’s degree in Business, Finance, Operations, or a related field.5 years of experience in client services, operations, or support roles within fintech, payments, financial services, or crypto/digital asset companies.
We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.
About UsMetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.
Role OverviewWe are seeking a hands-on Security Engineer to strengthen our security posture across identity, endpoint/mobile baselining, application security (DevSecOps), detection & response engineering, and tech risk compliance readiness. This candidate will partner with Engineering, Infrastructure, Technology Operations to reduce risk, close telemetry gaps, automate response, and embed security controls into platforms and delivery pipelines.This role requires an engineer who can build guardrails, pipelines, controls, measure coverage, detection maturity, response time, and participate in security incident support, purple-team exercises, audit/forensics evidencing.
Key Responsibilities
Social Engineering & Identity Risk MitigationDesign and implement controls to reduce social engineering risk (phishing, MFA fatigue, helpdesk impersonation, BEC patterns).Lead and enhance Enterprise SSO integrations (SAML/OIDC) across business-critical applications.Roll out and optimize MFA strategies (phishing-resistant methods where possible), conditional access, and identity risk-based policies.Partner with IT and HR to deliver security awareness enablement that drives measurable behavioral change (e.g., reduced click rates, improved reporting).KPIs include reduced account takeover risk, consistent SSO/MFA coverage, measurable phishing resilience.
MDM Security Baselining & Endpoint/Mobile HardeningDefine and enforce security baselines for MDM (Linux/iOS/Android/Windows/macOS) including encryption, jailbreak/root detection, OS patch requirements, device compliance, and secure app configurations.Partner with IT EUC teams to implement guardrails (e.g., device posture checks for SSO access, conditional access based on compliance).Build configuration compliance reporting and remediate drift at scale.KPIs include baseline compliance, reduced configuration drift, improved endpoint/mobile assurance.
Strengthen Application Security Posture (DevSecOps)Embed security controls into CI/CD for: SAST (static analysis), DAST (dynamic analysis), SCA (open-source dependency risk), IaC security (Terraform/CloudFormation/etc.), Policy-as-code (guardrails for cloud and CI/CD)Define secure SDLC requirements (threat modeling, security gates, risk-based exceptions, remediation SLAs).Establish and maintain secure coding standards and deliver developer enablement/training.Partner with engineering leaders to prioritize and reduce vulnerability backlog and prevent regression.KPIs include improved coverage of automated security testing, reduced critical vulnerabilities in production, faster remediation SLAs.
Centralized Secrets Management (Eliminate Hard-Coded Credentials)Implement and govern centralized secrets management (e.g., Vault, cloud-native secret managers), including: No hard-coded credentials in code/repos/build logs, Secret rotation and lifecycle policies, Least-privilege access and audit loggingBuild detection/prevention for secret leakage (pre-commit scanning, CI checks, repository scanning).Drive adoption with engineering teams via patterns, templates, and paved-road tooling.KPIs include reduced secret exposure, consistent rotation policies, measurable reduction in credential leakage.
Detection Engineering, MITRE ATT&CK Alignment, and Threat HuntingDevelop and tune detections aligned to MITRE ATT&CK techniques relevant to our environment.Support proactive threat hunting and improve detection efficacy using ATT&CK-driven hypotheses.Close telemetry gaps between SOC “defend” visibility and hunt requirements (endpoint, identity, cloud, application logs, CI/CD telemetry).Define detection coverage metrics (e.g., ATT&CK technique coverage, alert quality, false positive rate).KPIs include improved detection coverage, lower false positives, reduced blind spots.
Purple Teaming & Adversary EmulationParticipate in and/or lead purple-team exercises with SOC/MDR, engineering, and red-team/pen-test partners.Translate findings into actionable engineering work: detection content, logging improvements, control hardening, and automated response.Validate security controls continuously (vs. annually) using realistic scenarios.KPIs include validated controls, faster closure of findings, better readiness against real attacker paths.
Security Automation & Response EngineeringBuild automated runbooks and orchestration (SOAR, scripting, playbooks) to Improve mean time-to-detect (MTTD) and time-to-recover (MTTR), Standardize triage, enrichment, containment, and recoveryReduce manual toil through automation and high-fidelity alert enrichment.Contribute to security incident response by improving tooling, logging, and repeatable playbooks.KPIs include improved operational KPIs (TTD/TTR), scalable response workflows, reduced analyst toil.
Configuration Controls: TRM, CIS Benchmarks & Platform GuardrailsEmbed MAS Technology Risk Management (TRM) and other regulatory requirements into platform engineering and implementation patterns.Implement and maintain configuration controls mapped to CIS Benchmarks (OS, cloud services, containers/Kubernetes where applicable).Create compliance-as-code patterns and continuous configuration monitoring for drift and exceptions.KPIs include consistent configuration posture, audit-ready evidence, fewer critical misconfigurations.
Compliance Enablement (Preferred) SOC 2 & PCI-DSSSupport SOC 2 Type I/II readiness and ongoing operations: evidence collection automation, control testing support, and remediation tracking.Support PCI-DSS requirements where applicable (segmentation, secure configurations, logging/monitoring, vulnerability management).Partner with GRC and system owners to ensure controls are implemented pragmatically and sustainably.KPIs include: audit readiness, reduced last-minute evidence scrambles, fewer repeat findings.
Required Qualifications5–10 years in Security Engineering, DevSecOps, Application Security, Detection Engineering, or adjacent security roles.Strong experience with SSO (SAML/OIDC), MFA, identity policy design, and integrating enterprise apps.Demonstrated delivery of DevSecOps security controls (SAST/DAST/SCA/IaC/policy-as-code) in CI/CD.Experience implementing or operating secrets management and preventing credential leakage.Practical knowledge of MITRE ATT&CK and translating it into detections/hunts.Ability to build or improve security automation/runbooks (SOAR, scripting, APIs).Familiarity with CIS Benchmarks and applying configuration baselines across platforms.Strong collaboration and communication skills—able to influence engineering roadmaps and drive adoption.
Preferred QualificationsExperience supporting SOC 2 and/or PCI-DSS certification efforts.Cloud security experience (AWS/OCI/GCP), including cloud-native logging and controls.Experience with EDR/SIEM and detection engineering at scale (CrowdStrike, etc.).Experience with container/Kubernetes security and pipeline guardrails.Security-related certifications (nice-to-have): CISSP, CCSP, GIAC, OSCP, cloud security speciality certs.
What a successful candidate will look likeBuilder mindset with strong operational awareness.Comfortable operating across Security, Engineering, and IT.Ownership, bias for automation, measurable outcomes, and scalable guardrails.
We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.
About UsMetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.
About the RoleWe are looking for an exceptionally strong quantitative fresh graduate to join our AI team. This role is designed for top-tier math or physics majors with outstanding analytical ability and intellectual horsepower, even if they have limited formal coding experience.If you were in the top 5% of your cohort, enjoy solving complex abstract problems, and have actively used AI tools in your academic work, we want to invest in you and help you grow into a high-impact AI engineer.
This role is ideal for candidates who want to build deep capability in applied AI within a fast-growing fintech environment.
Key ResponsibilitiesWork with senior engineers to design, test, and improve AI-driven solutions across business use casesApply mathematical and statistical thinking to model real-world problemsUse AI tools (LLMs, coding copilots, automation tools) to accelerate research and prototypingTranslate theoretical concepts into practical implementationsConduct experiments, analyze model outputs, and iterate on improvementsSupport internal automation initiatives using AIContinuously learn and stay updated with AI research and emerging tools
Minimum Qualifications:Bachelor’s or Master’s degree in Mathematics, Physics, Applied Mathematics, Engineering Physics, or related quantitative disciplines from leading universities Exceptional logical reasoning and problem-solving abilityStrong foundation in linear algebra, probability, statistics, and optimizationHigh intellectual curiosity and ability to grasp complex concepts quicklyDemonstrated use of AI tools (e.g., LLMs, AI coding assistants, research tools) in coursework or projectsBasic familiarity with Python or similar language (formal experience not mandatory)Comfortable working in ambiguity and experimenting independently
We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.
About UsMetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.
Role overviewWe are seeking a seasoned subject matter expert (SME) to design, stand up, and operationalise a 24/7 disputes and chargeback function for our card programme. You will serve as the primary authority on all dispute lifecycle management — from initial dispute intake through to final resolution — ensuring compliance with scheme rules (Visa / Mastercard), regulatory obligations, and internal SLAs. This is a greenfield build role requiring both strategic thinking and hands-on execution.
Key responsibilitiesProcess design & buildDesign and implement an end-to-end 24/7 disputes and chargeback operating model, including intake, investigation, resolution, and escalation workflows.Define SOPs, decision trees, and playbooks covering all dispute reason codes (Visa / Mastercard) and applicable regulatory frameworks.Establish SLA frameworks and KPI dashboards to monitor win rates, resolution times, financial recoveries, and operational throughput.Define staffing models, shift structures, and coverage plans to support round-the-clock operations.Dispute & chargeback managementOversee all phases of the chargeback lifecycle: pre-arbitration, representment, arbitration, and compliance cases.Act as final escalation point for complex, high-value, or regulatory-sensitive dispute cases.Manage relationships and communications with card scheme dispute portals (Visa Resolve Online / Mastercard Connect).Drive strategies to reduce friendly fraud, improve chargeback win rates, and recover revenue effectively.Compliance & scheme adherenceEnsure full compliance with Visa Core Rules, Mastercard Transaction Processing Rules, and applicable local regulations.Monitor scheme bulletins and regulatory updates; translate changes into updated policies and procedures.Prepare and maintain documentation for regulatory audits and scheme examinations.Technology & toolingLead evaluation, selection, and implementation of disputes case management systems and workflow automation tools.Collaborate with product and technology teams to integrate dispute platforms with core card processing systems and CRM.Define reporting requirements and work with data teams to build operational MI and fraud/dispute trend analytics.Stakeholder management & trainingPartner with fraud, risk, compliance, legal, and customer experience teams to align dispute handling with broader company policies.Design and deliver training programmes for disputes agents and operational staff.Provide regular reporting and insight to senior leadership on dispute volumes, financial exposure, and operational performance.Required experience & skillsMust-have7+ years in card disputes, chargeback operations, or payments fraudDeep expertise in Visa and/or Mastercard dispute reason codes and scheme rulesProven experience building or scaling a 24/7 disputes functionHands-on experience with VROL, Mastercard Connect, or equivalent portalsStrong working knowledge of PSD2, Reg E/Z, or equivalent regulationExperience owning chargeback win-rate strategy and representment processesHighly desirableExperience at an issuer, acquirer, fintech, or card processorFamiliarity with disputes case management platformsBackground in fraud operations or transaction monitoringExperience with pre-arbitration and arbitration filingsPrior involvement in regulatory audit or scheme examination preparationLean / Six Sigma or process improvement certificationWhat success looks like in the first 12 months0–90 days : Operating model, SOPs, and staffing plan documented and signed off90–180 days : 24/7 team live, tooling integrated, SLAs met consistently180–365 days : Win-rate benchmarks achieved, reporting cadence embedded, audit-ready posture
Competencies & attributesScheme rule expertise | Process design | Analytical mindset | Cross-functional collaboration | Stakeholder communication | Regulatory awareness | Resilience under pressure | Strong written communication | Self-starter / ownership mindset
We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.
About UsMetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.
Role OverviewWe are seeking an experienced Head of Operations to lead our Onboarding Operations and Compliance Operations. This role is critical in ensuring operational excellence, regulatory compliance, and seamless client experience across fiat and digital asset products.The role is fundamentally a people leadership and operational transformation role, with a strong focus on building high-performing teams and driving continuous process streamlining and automation to support rapid business growth.
Key Responsibilities
Operational leadership & strategyDefine and execute the global operations strategy covering onboarding and compliance operationsBuild a scalable, efficient, and risk-based operating model to support multi-product and multi-jurisdiction expansionEstablish clear governance, KPIs, and service level standards across all operational functionsDrive continuous process streamlining, standardisation, and automation across operationsPartner closely with Compliance, Product, Risk, and Technology teams to align operations with business growth
Onboarding Operations (KYC/KYB)Lead end-to-end onboarding operations for individual and corporate clients across jurisdictionsDesign and implement risk-based KYC/KYB frameworks, including enhanced due diligence (EDD)Drive improvements in onboarding efficiency, conversion rates, and turnaround timeIdentify bottlenecks and continuously streamline onboarding processes to reduce friction and manual dependencyEnsure compliance with applicable regulatory requirements (AML/CFT, sanctions, travel rule where applicable)Optimize onboarding workflows through automation, data integration, and vendor management
Compliance OperationsOversee transaction monitoring, alert handling, investigations, and case management processesEnsure robust suspicious transaction reporting (STR/SAR) and regulatory reporting frameworksImplement and continuously enhance AML/CFT controls, including fraud detection and prevention mechanismsDrive process simplification and workflow optimisation in alert handling and investigations to improve productivity and qualityLeverage advanced tools (e.g. multi-KYT, behavioral monitoring, network analytics) to strengthen risk detection capabilitiesEnsure operational readiness for regulatory audits, inspections, and internal reviewsProcess Excellence & Transformation Lead end-to-end process re-engineering initiatives across onboarding and compliance operationsIdentify inefficiencies, duplication, and control gaps, and implement scalable solutionsDrive automation-first approach, reducing reliance on manual interventionImplement clear SOPs, playbooks, and quality control frameworksEstablish metrics to measure operational efficiency (e.g. turnaround time, cost per case, alert handling productivity)Continuously benchmark and uplift operational practices to industry best standards
People Leadership & Team Development Build, lead, and scale high-performing onboarding and compliance operations teams across regionsSet clear team structure, roles, and accountability frameworksDrive strong performance management, coaching, and capability development programsFoster a culture of ownership, efficiency, and continuous improvementEnsure adequate resourcing, workforce planning, and succession planningStrengthen team capabilities in both risk judgment and operational execution
Technology EnablementWork with Product and Engineering teams to embed compliance controls into system designChampion the use of data, analytics, and AI-driven tools to enhance operational effectivenessDrive integration of KYC/KYT tools, screening systems, and case management platforms into a unified workflowManage and optimise third-party vendors
RequirementsExperience7+ years of experience in financial services, fintech, or digital asset firmsStrong experience in both onboarding (KYC/KYB) and compliance operations (transaction monitoring, investigations)Proven track record in leading large operations teams and driving people transformationDemonstrated experience in process re-engineering, operational efficiency improvement, and automation initiativesExperience working in digital asset firms is a plus
Skills & CompetenciesStrong people leadership and team-building capabilities, with experience managing regional or global teamsDeep expertise in process design, optimisation, and operational scalabilityAbility to simplify complex workflows and implement practical, scalable solutionsStrong understanding of AML/CFT, sanctions, and regulatory requirementsExperience with KYC/KYT tools, screening systems, and case management platformsData-driven mindset with ability to use metrics to drive performance improvementsExcellent stakeholder management and communication skills
PreferredExperience in high-growth fintech or digital asset environmentsExposure to advanced risk intelligence tools (e.g. blockchain analytics, multi-KYT)Prior experience leading large-scale operational transformation programs
What Success Looks LikeHighly efficient, streamlined onboarding and compliance processes with reduced manual interventionStrong, scalable operations supported by automation and clear workflowsHigh-performing, well-structured teams with strong ownership and accountabilityMeasurable improvements in productivity, turnaround time, and cost efficiencyAudit-ready operations with strong regulatory alignment
We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.
