Job DescriptionThe Service Engineer is responsible for carrying out equipment maintenance and technical support activities to ensure reliable performance and customer satisfaction. The role involves troubleshooting equipment issues, supporting service operations, and maintaining strong working relationships with customers, vendors, and internal teams to achieve effective service delivery.
Key ResponsibilitiesTechnical & Operational ResponsibilitiesMaintain, troubleshoot, and repair equipment to ensure optimal performance and reliability.Perform incoming inspections of equipment and spare parts.Coordinate with relevant stakeholders to ensure all required tools, spare parts, and equipment are prepared prior to each service assignment.Complete service tasks according to the planned schedule and in compliance with the manufacturer’s recommended procedures.Execute assigned daily tasks within the specified timeframe.Carry out corrective maintenance on faulty equipment.Provide timely technical recommendations to stakeholders such as spare part replacements or operational adjustments.Conduct user training sessions upon request.
Service Support & CoordinationEscalate issues in a timely manner when required.Collaborate with customers, vendors and internal departments to support service activities.Support Root Cause Analysis (RCA) efforts and assist in incident investigations.
General ResponsibilitiesProvide clear and professional responses to customer enquiries regarding service issues and technical clarifications.Participate in standby duty rotation to provide technical phone support.Support urgent or unscheduled technical operations outside standard working hours when necessary.
DocumentationMaintain accurate and complete documentation for all service activities, with customer acknowledgement where required.Submit Service Reports promptly upon completion of each job.Ensure all work complies with technical specifications and quality standards.
RequirementsDiploma in Mechanical / Electrical / BioMedical Engineering or related facultyAt least 3 years relevant experienceGood technical, problem-solving and communication skillsMeticulous and able to explain technical information to customers clearlyStrong team-player with self-discipline and ability to work independentlyPossess good initiative, with desire for continuous learningKnowledge of basic networking and SQL will be beneficialFamiliar with Microsoft Office
NOTE: Recruiters do not enquire, we only accept applications directly from applicants.
PRODUCT SPECIALIST
Reporting to the Business Unit Manager of the division. We are seeking an independent, highly motivated and results-driven Product Specialist to join our dynamic team in our Equipment & Instrument Portfolio. The successful candidate will be responsible for promoting, selling, and servicing medical instruments and equipment to hospitals, clinics, healthcare professionals, and institutions.This role requires in-depth knowledge of the medical industry, excellent communication skills, and the ability to build and maintain relationships with key decision-makers.
Key Responsibilities1. Sales Development for E&I PortfolioIdentify and target potential clients in hospitals, clinics, laboratories, and other healthcare settings.Develop and execute strategic sales plans to achieve revenue and growth targets in line with company’s expectations.Conduct market research to identify new opportunities and trends in the medical equipment industry.Keep abreast of competitive offerings, pricing, and product features to position the company’s products effectively.
2. Product Promotion & DemonstrationsProvide detailed product presentations and demonstrations to prospective clients, highlighting features, benefits, and value propositions.Educate healthcare professionals on the proper use and benefits of medical instruments and capital equipment.Collaborate with technical teams to organize training sessions for customers.Manage and support exhibitions, trade shows and marketing programs.
3. Customer Relationship ManagementBuild and maintain strong relationships with existing clients to ensure satisfaction and encourage repeat businessAddress client concerns, provide post-sales support, and resolve issues promptly.Develop long-term partnerships by offering tailored solutions to meet the unique needs of healthcare facilities.
4. Sales Negotiation & ClosingNegotiate pricing, terms, and contracts with prospective customers.Prepare and deliver quotations, proposals, and contracts in alignment with the company’s pricing structure.Close deals and ensure timely delivery and installation of medical equipment.
5. Sales Reporting & AdministrationMaintain accurate and up-to-date sales records, forecasts, and reports.Provide regular updates to management on sales progress, market conditions, and competitor activities.Manage the sales pipeline to ensure the timely follow-up on leads and opportunities.Collaborate with the operations team on inventory management
6. Compliance & Documentation:Ensure all sales activities comply with regulations and company policies.Maintain accurate documentation, including contracts and product specifications.
RequirementsBachelor’s degree in Biomedical Sciences, Life Sciences, Nursing, Business, or related field2–3 years of sales experience (medical devices preferred; clinical or other sales backgrounds welcome)Proven track record in achieving B2B or healthcare sales targetsFamiliarity Singapore’s public hospitals and HSA regulations is an advantageKnowledge of Health Sciences Authority (HSA) regulations is a plusStrong communication and stakeholder management skillsSelf-motivated, organized, and results-drivenProficient in Microsoft Office Suite; experience with CRM tools is a plus.Willingness to travel within Singapore
About usMedquest Marketing Pte Ltd is a leading provider of innovative medical devices in the region. With a strong focus on quality, safety, and patient-centric solutions, we are dedicated to improving healthcare outcomes and supporting the needs of our customers. Join us in our mission to make a positive impact on the lives of patients and healthcare professionals.Apply now to become our next Senior/Product Specialist and be part of our growing team!
NOTE: Recruiters do not enquire, we only accept applications directly from applicants.
