Job Summary:We are seeking a skilled and proactive System Engineer with team leadership capabilities to manage and support our Windows and Intel-based systems. The ideal candidate will not only ensure the stability, security, and performance of our infrastructure but also lead a small team of engineers, providing guidance, mentorship, and coordination across projects. This role requires balancing hands-on technical expertise with leadership responsibilities to deliver reliable IT services in collaboration with cross-functional teams.
Key Responsibilities:1. Technical Leadership & Team Management Lead and mentor a team of system engineers, fostering skill development and knowledge sharing. Assign tasks, monitor progress, and ensure timely delivery of projects and incident resolutions. Act as the escalation point for complex technical issues. Conduct regular team meetings, performance reviews, and provide constructive feedback. 2. Systems Administration & Infrastructure Management Manage and upgrade Windows servers (in-place and migration). Administer Active Directory, Group Policy, DNS, DHCP, and related services. Troubleshoot hardware/software issues across Intel-based platforms, especially Lenovo hardware. Perform monthly OS patching and application upgrades across both Linux and Windows enviroments Deploy and manage virtual environments using VMware/Nutanix technologies. Manage NAS storage and iSCSI solutions. Oversee VM deployments and day-2 operations. Perform capacity upgrades (scaling up/scaling out). 3. Security & Compliance Implement security best practices and remediate vulnerabilities from monthly scans. Manage Commvault backup solutions and Trend Micro Deep Security. Ensure compliance with yearly audits (Host Compliance Report, ASA). 4. Collaboration & Documentation Collaborate with application teams to support incidents and projects. Maintain accurate documentation for systems, configurations, and processes. Oversee ITSM inventory management and asset tracking. Coordinate patches and upgrades during approved maintenance windows, including on-call support. 5. Additional Skills Familiarity with Linux/Unix systems is a bonus.
Qualifications:Education: Bachelor’s degree or Diploma in Computer Science, Information Technology, or related field (or equivalent experience). Experience: Several years of hands-on experience managing Windows Server environments (2016, 2019, 2022). Familiarity with Active Directory, DNS, DHCP, and Group Policy management. Experience in regulated environments. Proficiency in virtualization technologies (VMware, Nutanix). Experience with backup/recovery tools (Commvault, NetBackup). Knowledge of patch management tools (BMC, WSUS). Prior experience leading or mentoring a small technical team preferred. Certifications: Microsoft certifications (MCSA, MCSE) preferred. VMware (VCP) or Nutanix certifications are a plus. ITIL Foundation. Linux Certification (RHEL, RHCSA, RHCE or equivalent) Soft Skills: Strong problem-solving and analytical skills. Excellent communication and teamwork abilities. Ability to prioritize tasks and work effectively under pressure. Proven leadership and mentoring skills. #LPS
We are looking for a highly motivated and experienced Associate Director, Sales to lead business development efforts for our Singapore Public Sector Accounts. The ideal candidate will have a proven track record of success in sales and business development, with good knowledge of the industry and a clear understanding of its challenges. You will drive revenue growth by identifying new business opportunities, cultivating relationships with key decision-makers, and delivering tailored solutions that meet client needs.
Key Responsibilities:Develop and implement a strategic business development plan focused on assigned ministry.Identify high-value target accounts/agency and pursue new business opportunities.Build and maintain strong relationships with key decision-makers at target accounts.Understand and effectively communicate our service offerings to executives, ensuring alignment with client needs.Collaborate with cross-functional teams to design and deliver customized solutions.Maintain a strong sales pipeline and consistently meet or exceed revenue targets.Provide regular updates on sales performance and market trends to leadership.Stay informed about industry trends, regulations, and the competitive landscape.
Qualifications:Bachelor's degree in Business, Marketing, or a related field.Security clearance to work on public sector projects.10-15 years of experience in business development or sales, with a proven track record of exceeding sales goals.Strong knowledge of the Singapore public sector and an established network of contacts.Proven ability to build and maintain relationships with C-suite executives and key decision-makers.Excellent communication, presentation, and negotiation skills.Strong analytical and problem-solving abilities.Ability to work independently and collaborate effectively with cross-functional teams.Experience with consultative selling methodologies and solution-based selling.A strategic thinker who can communicate a vision and align solutions across multiple business areas.Skilled in generating leads through various methods, including networking, cold outreach, industry events, and strategic partnerships.
#LPS
Solution Architect - Delivery (Multi-Cloud, Hybrid Infrastructure & Security)
1. Position Purpose
The Solution Architect is the commercial and operational mastermind responsible for the end-to-end service lifecycle. You bridge the gap between initial design and "Steady State" operations. You define how a service is onboarded (Day 1), how it is moved through the Service Transition gateway, and how it is sustained and governed (Day 2) within the Singapore Public Sector landscape.
2. Core Service Scopes (The Lifecycle Drill-Down)
A. Multi-Cloud & Hybrid Infrastructure
* Day 1: Professional Services & Transition * Onboarding Scope: Define the "Definition of Ready" for workloads moving to Government Commercial Cloud. * Transition Governance: Lead the Operational Acceptance Criteria (OAC) process—validating that the landing zone build matches the performance requirements before "Go-Live." * Migration Service Design: Architect the workflow for discovery, cutover, and UAT sign-off to ensure a clean handover to Ops.
* Day 2: Managed Services (Steady State) * FinOps & Governance: Architect the service for monthly cloud spend optimization and automated budget alerts. * SLA Instrumentation: Define tiered support models (24x7 vs. 8x5) and ensure the ITSM tools are configured to track "Service Credits" from the moment Transition ends.
B. End-to-End Security Services (The Governance Layer)
* Day 1: Compliance Build & Transition * Regulatory Alignment: Ensure the transition phase includes the delivery of all Security required artifacts (e.g., System Security Plans, VAPT remediation reports). * Role Transition: Architect the "Handover of Power" for the ITSM/ITSO—ensuring they have the correct access and training to manage security approvals on Day 2. * Identity Governance: Define and test the "Privileged Access" workflow during the pilot phase of Transition.
* Day 2: Managed Security Operations * Managed Interface: Architect the escalation path between Infrastructure Ops and the IT Security Officer / Manager * Audit Continuity: Design the "Continuous Compliance" service, ensuring the Agency has real-time dashboards to prove compliance to AGO auditors.
3. Key Responsibilities (The "Transition Focus") * Service Design Package (SDP) Ownership: Own the SDP from initial bid through to the final "As-Built" service documentation. * Operational Gatekeeping: Act as the final "Sign-off" authority for Service Transition. If the build doesn't meet the operational support requirements, you have the mandate to halt the transition. * Commercial Guardrails: Validate that the technical migration scope (Day 1) does not inadvertently create an unmanageable "resource debt" for the Day 2 operations team. * Stakeholder Liaison: Primary bridge between the Migration Project Manager (Day 1) and the Service Delivery Manager (Day 2).
4. Experience & Qualifications * Public Sector Fluency: Deep, practical knowledge of Singapore Public Sector. * Service Framework Mastery: ITIL v4 Managing Professional (specifically CDS: Create, Deliver and Support). * Hybrid Infrastructure Context: A strong "mental map" of how GDC and Public Cloud interact from a support boundary perspective. * Security Governance Grip: Understanding how to build a service that empowers the ITSM/ITSO during and after the transition.
5. Success Measures (KPIs)
Transition Quality: Percentage of services moving from Day 1 to Day 2 with zero "Critical" operational gaps. SLA Integrity: 100% alignment between the contracted SLAs and the reporting dashboards delivered at the end of Transition. Audit Readiness: Delivery of a "Compliance-Ready" service package at the point of operational handover.
We are seeking a Cloud Wintel Engineer (Level 2) with strong hands-on Windows administration experience and multi-cloud operational expertise to support the cloud infrastructure. This role requires at least 2 years of Wintel experience and a minimum of 1 year of cloud experience, predominantly on Amazon Web Services (AWS), with exposure to Microsoft Azure and Google Cloud Platform (GCP). The position focuses on maintaining and supporting Windows workloads across multi-cloud environments, ITIL processes, application deployment and troubleshooting, security hardening, and operational excellence in regulated network separation environments.Key ResponsibilitiesMulti-Cloud Windows OperationsProvide L2 operational support for Windows Server (2016/2019/2022/2025) in on-premises and multi-cloud environments.Support cloud operations predominantly on Amazon Web Services, Microsoft Azure and Google Cloud Platform.Hands-on experience with cloud services including: EC2, S3, IAM, EBS, CloudWatch, Systems Manager (SSM), AWS Backup, Security Groups, VPC, Azure Virtual Machines, Azure Storage, Azure Monitor, Azure Automation, Azure Backup, Compute Engine, Cloud Storage, Cloud Monitoring, Cloud IAMManage and support Active Directory, DNS, DHCP, Group Policy Objects (GPO), WSUS, and Windows clusteringMonitor and maintain Windows workload performance, availability, and ensure cloud security baseline across cloud platformsParticipate in 24/7 shift rotation to provide round-the-clock operational supportOperating System Patch ManagementPerform comprehensive OS patching for Windows Server environments using WSUS, SCCM, AWS Systems Manager, and Azure Update ManagementExecute monthly and quarterly patch cycles with coordination and approval workflowsUnderstand basic knowledge of Linux OS patching using YUM/DNF and cloud-native patch management toolsDeep expertise in Wintel Operating System patching, including pre-patch validation, deployment, and post-patch verificationTrack patch compliance and generate reports for audit and compliance purposesCoordinate patch windows and communicate with stakeholdersApplication Deployment & TroubleshootingDeploy and configure applications on Windows Server operating systemsTroubleshoot application issues at the OS level, including permissions, services, registry, and performanceSupport application teams with OS-level diagnostics and resolutionPerform application log analysis and performance tuningCollaborate with development teams to resolve infrastructure-related application problemsITIL & Service ManagementResolve incidents and service requests related to Wintel systems via ITSM platforms (ServiceNow, Jira, etc.)Follow ITIL processes for Incident, Problem, Change, and Request ManagementCreate and update tickets with detailed documentation and resolution stepsEscalate complex issues to Level 3 engineers and track resolution progressParticipate in Change Advisory Board (CAB) reviews and change implementationsMaintain SLAs and ensure timely ticket resolutionSecurity & ComplianceExecute CIS (Center for Internet Security) security remediations and hardening baselinesImplement and review IAM permissions using IAM Access Analyzer and least privilege modelPerform Vulnerability Management System (VMS) remediation based on scan findingsExecute Cloudscape recommendations in collaboration with InfoSec teamsWork on Security threat detection tools and perform remediationSupport security compliance scanning and remediation activitiesMaintain security configurations and monitor for security alertsImplement and maintain SSL certificate management and renewal processesContainer & DevSecOps AwarenessDemonstrate basic knowledge of container technologies (Docker, Kubernetes, ECS, EKS, AKS, GKE)Familiarity with DevSecOps practices and tools used in Singapore Government technology stack (SHIP-HATS)Support containerized Windows applications where applicableUnderstand CI/CD pipeline concepts and security integrationAutomation & ScriptingDevelop and maintain PowerShell scripts for routine tasks, automation, and remediationUtilize AWS CLI, Azure CLI, and gcloud CLI for cloud operationsCreate and execute SSM Documents for automated remediation and configuration managementAutomate repetitive operational tasks to improve efficiencyBackup & Disaster RecoveryImplement and maintain backup and recovery strategies for Windows servers in cloud environmentsPerform backup validations and participate in disaster recovery testingSupport business continuity planning activitiesDocument and test recovery proceduresDocumentation & Knowledge ManagementCreate and maintain technical documentation, knowledge articles, and standard operating procedures (SOPs)Document troubleshooting steps, configurations, and remediation proceduresMaintain runbooks for common operational tasksContribute to team knowledge base and continuous improvement initiativesMonitoring & ObservabilityConfigure and maintain monitoring using CloudWatch, Azure Monitor, and GCP Cloud MonitoringSet up alerts, alarms, and notifications for critical systemsAnalyze logs and metrics to identify and resolve issues proactivelySupport integration with centralized monitoring and observability platformsAudit & Compliance SupportParticipate in internal and external auditsProvide evidence and documentation for compliance requirementsSupport audit remediation activitiesMaintain compliance with government security frameworks and standardsSoft Skills & CompetenciesAnalytical Skills – Strong incident triage and root cause analysis under pressureProblem Solving – Effective troubleshooting of complex Windows and cloud issuesCommunication – Clear written and verbal communication; capable of producing documentation and interacting with stakeholdersCustomer Service – Ability to handle and communicate with demanding customers tactfully and professionallyOwnership – Proactive problem-solving mindset with accountability for service deliveryCollaboration – Team player with collaborative work ethicAdaptability – Willingness to learn new technologies and adapt to changing environmentsAttention to Detail – Accurate implementation and thorough documentationTime Management – Effective prioritization of tasks and ticketsResilience – Ability to work under pressure during incidents and critical situationsRequired QualificationsDiploma or Degree in Information Technology, Computer Science, or related disciplineMinimum 4 years of hands-on Wintel administration and support experienceMinimum 2 years of hands-on cloud experience supporting Cloud Windows workloadsStrong understanding of OS patching processes and patch management toolsExperience with ITIL practices and using ITSM ticketing systems (ServiceNow, Jira, etc.)Experience with application deployment and OS-level troubleshootingHands-on experience with CIS security hardening and remediationPowerShell scripting proficiency for automation and routine tasksBasic knowledge of Linux operating systemsExperience in regulated or secure environmentsAvailability for 24/7 shift rotation and on-call supportTechnical Skills & ExperienceAreaSkills RequiredOperating SystemsWindows Server (2012/2016/2019/2022/2025), basic Linux knowledgeCloud PlatformsAmazon Web Services, Microsoft Azure, Google Cloud PlatformWindows InfrastructureActive Directory, DNS, DHCP, GPO, WSUS, Clustering, File ServicesPatch ManagementWSUS, SCCM, AWS Systems Manager, Azure Update Management, basic YUM/DNFApplication SupportApplication deployment, OS-level troubleshooting, performance diagnosticsSecurity & HardeningCIS Benchmarks, IAM Access Analyzer, vulnerability remediation, EDR/XDR toolsCloud ServicesEC2, S3, IAM, CloudWatch, SSM, Azure VMs, GCP Compute EngineSecurity ToolsTrend Micro Vision One, Qualys, Tenable, AWS Config, Azure Security CenterScriptingPowerShell, AWS CLI, Azure CLI, gcloud CLIITIL & ITSMIncident/Problem/Change Management, ServiceNow, JiraBackup & RecoveryWindows Server Backup, AWS Backup, Azure Backup, DR proceduresContainersBasic knowledge of Docker, Kubernetes, and cloud container servicesDevSecOpsFamiliarity with SHIP-HATS and government DevSecOps frameworksPreferred CertificationsAWS Certified Solutions Architect – AssociateMicrosoft Certified: Azure Administrator AssociateCompTIA Security+ or similar security certificationLinux Professional Institute Certification (LPIC-1) or Red Hat Certified System Administrator (RHCSA)AWS Certified SysOps Administrator – AssociateMicrosoft Certified: Windows Server Hybrid Administrator AssociateITIL v3/v4 FoundationWork ArrangementsThis role requires participation in 24/7 shift rotation to support critical infrastructure operationsExtended work hours may be required during incidents, maintenance windows, and patching activitiesOn-call support responsibilities as part of rotation scheduleFlexibility to work outside normal office hours for change implementations and emergency responseTasks may regularly exceed normal office hours due to operational requirements
The Cloud Capability Development Manager is a strategic leadership role focused on building the next generation of cloud engineering talent. You will be responsible for spearheading a high-impact Graduate Trainee Program, taking on fresh graduates and transforming them into production-ready Cloud Consultants. This role combines technical architecture oversight with intensive mentorship, operational excellence, and talent development.
Key Responsibilities:Program Leadership: Design and execute a 12-to-18-month roadmap for the Graduate Trainee cohort, balancing theoretical learning with practical application.Technical Mentorship: Lead the "Training & Certification" track, ensuring all trainees achieve professional-level certifications (e.g., AWS Solutions Architect, Azure Solutions Architect, or Google Professional Cloud Architect).Sandbox & Lab Management: Oversee the architectural setup and governance of cloud sandbox environments. You will ensure trainees have a safe, cost-controlled space to practice deployments, IaC (Terraform/Bicep), and security protocols.OJT (On-the-Job Training) Integration: Act as the bridge between the training lab and live client projects. You will identify "shadowing" opportunities and gradually transition trainees into billable delivery roles.Performance Management: Set KPIs for the cohort, conduct regular technical assessments, and provide hands-on coaching to ensure 100% program graduation and readiness.Stakeholder Management: Report to executive leadership on the ROI of the trainee program, resource utilization, and the readiness of the talent pipeline for upcoming cloud migration projects.
Required Qualifications & Experience10+ years in IT Service Delivery, with at least 5 years specifically in Cloud Services (Public/Hybrid).Proven track record of managing technical teams; prior experience in leading "Academy" or Graduate programs is a significant plus.Deep technical expertise in AWS, Azure, or GCPMust be able to "speak the language" of developers and architects.Valid Professional-level Cloud Architect certifications. PMP or Prince2 is preferred for delivery methodology.Exceptional patience, pedagogical skills, and the ability to simplify complex architectural concepts for entry-level talent.Architectural Vision: Ability to design "dummy" projects for the sandbox that mimic real-world enterprise challenges (auto-scaling, disaster recovery, CI/CD pipelines).Financial Governance: Managing the cloud consumption spend within the trainee sandbox environments (FinOps).Strategic Delivery: Understanding how to shift from a "training" mindset to a "delivery" mindset without compromising project quality.
Note: The success of this role is measured not just by project delivery, but by the technical maturity and retention of the trainees under your guidance.
Responsibilities:
Service Delivery Leadership: Oversee the end-to-end delivery of cloud and hybrid infrastructure services, ensuring adherence to SLAs, operational excellence, and customer satisfaction within the Government Shared Services Center framework.Technical Expertise & Strategy: Provide strategic and technical leadership across cloud platforms, network infrastructure, on-premises server and storage environments, databases, and comprehensive monitoring solutions. Stay abreast of emerging technologies and industry best practices.Government Stakeholder Management: Cultivate and maintain strong, collaborative relationships with key stakeholders within the Government Shared Services Center(s), understanding their unique needs and ensuring service alignment.Team Leadership & Development: Build, mentor, and lead high-performing service delivery teams, fostering a culture of accountability, collaboration, and continuous learning.Operational Excellence: Establish and optimize service delivery processes, implement ITIL or other relevant frameworks, and drive automation to improve efficiency and service quality.Incident & Problem Management: Lead the response to critical incidents, ensuring timely resolution and effective communication. Drive root cause analysis and implement preventative measures.Change Management: Oversee the planning and execution of infrastructure changes, ensuring minimal disruption and adherence to governance policies.Security & Compliance: Ensure that all service delivery activities comply with relevant government regulations, security policies, and best practices. Collaborate with security teams to maintain a robust security posture.Performance Monitoring & Reporting: Define and track key performance indicators (KPIs) and service level agreements (SLAs). Provide regular performance reports to stakeholders and drive data-driven service improvements.Budget & Resource Management: Manage service delivery budgets effectively, optimize resource allocation, and ensure cost-efficiency.Vendor Management: Manage relationships with relevant technology vendors, ensuring service quality and adherence to contracts.Disaster Recovery & Business Continuity: Oversee the development, testing, and maintenance of disaster recovery and business continuity plans for the infrastructure services.
Requirements:Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.Extensive experience (typically 10+ years) in IT service delivery, with a significant focus on cloud and hybrid infrastructure environments.Proven experience (5+ years) in a leadership role managing service delivery teams.Strong understanding of ITIL framework and its application in service delivery.Significant experience in operating within or delivering services to Government Shared Services Centers, including understanding the specific governance, security, and compliance requirements.Excellent leadership, communication (written and verbal), interpersonal, and stakeholder management skills.Proven ability to build and lead high-performing teams in a complex and demanding environment.Strong problem-solving, analytical, and decision-making abilities.Experience managing budgets and resources effectively.
Deep technical understanding of:Cloud platforms (e.g., AWS, Azure, GCP) and their core services.Hybrid infrastructure architectures and management.Network infrastructure (LAN, WAN, firewalls, load balancers).On-premises server and storage technologies.Database technologies (e.g., SQL Server, Oracle, PostgreSQL, NoSQL).Comprehensive monitoring platforms (e.g., cloud-native tools like CloudWatch, Azure Monitor, as well as third-party tools like Dynatrace, Datadog, Prometheus, Grafana).Security principles and best practices in cloud and hybrid environments.
Preferred Qualifications:ITIL certifications (e.g., ITIL Expert, ITIL Managing Professional).Cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert).Security certifications (e.g., CISSP, CISM).Experience with automation and Infrastructure-as-Code (IaC) tools.Familiarity with relevant government regulations and compliance standards (e.g., IM8).
#LPS
Solution Architect - Delivery (Multi-Cloud, Hybrid Infrastructure & Security)
1. Position Purpose
The Solution Architect is the commercial and operational mastermind responsible for the end-to-end service lifecycle. You bridge the gap between initial design and "Steady State" operations. You define how a service is onboarded (Day 1), how it is moved through the Service Transition gateway, and how it is sustained and governed (Day 2) within the Singapore Public Sector landscape.
2. Core Service Scopes (The Lifecycle Drill-Down)
A. Multi-Cloud & Hybrid Infrastructure
* Day 1: Professional Services & Transition * Onboarding Scope: Define the "Definition of Ready" for workloads moving to Government Commercial Cloud. * Transition Governance: Lead the Operational Acceptance Criteria (OAC) process—validating that the landing zone build matches the performance requirements before "Go-Live." * Migration Service Design: Architect the workflow for discovery, cutover, and UAT sign-off to ensure a clean handover to Ops.
* Day 2: Managed Services (Steady State) * FinOps & Governance: Architect the service for monthly cloud spend optimization and automated budget alerts. * SLA Instrumentation: Define tiered support models (24x7 vs. 8x5) and ensure the ITSM tools are configured to track "Service Credits" from the moment Transition ends.
B. End-to-End Security Services (The Governance Layer)
* Day 1: Compliance Build & Transition * Regulatory Alignment: Ensure the transition phase includes the delivery of all Security required artifacts (e.g., System Security Plans, VAPT remediation reports). * Role Transition: Architect the "Handover of Power" for the ITSM/ITSO—ensuring they have the correct access and training to manage security approvals on Day 2. * Identity Governance: Define and test the "Privileged Access" workflow during the pilot phase of Transition.
* Day 2: Managed Security Operations * Managed Interface: Architect the escalation path between Infrastructure Ops and the IT Security Officer / Manager * Audit Continuity: Design the "Continuous Compliance" service, ensuring the Agency has real-time dashboards to prove compliance to AGO auditors.
3. Key Responsibilities (The "Transition Focus") * Service Design Package (SDP) Ownership: Own the SDP from initial bid through to the final "As-Built" service documentation. * Operational Gatekeeping: Act as the final "Sign-off" authority for Service Transition. If the build doesn't meet the operational support requirements, you have the mandate to halt the transition. * Commercial Guardrails: Validate that the technical migration scope (Day 1) does not inadvertently create an unmanageable "resource debt" for the Day 2 operations team. * Stakeholder Liaison: Primary bridge between the Migration Project Manager (Day 1) and the Service Delivery Manager (Day 2).
4. Experience & Qualifications * Public Sector Fluency: Deep, practical knowledge of Singapore Public Sector. * Service Framework Mastery: ITIL v4 Managing Professional (specifically CDS: Create, Deliver and Support). * Hybrid Infrastructure Context: A strong "mental map" of how GDC and Public Cloud interact from a support boundary perspective. * Security Governance Grip: Understanding how to build a service that empowers the ITSM/ITSO during and after the transition.
5. Success Measures (KPIs)
Transition Quality: Percentage of services moving from Day 1 to Day 2 with zero "Critical" operational gaps. SLA Integrity: 100% alignment between the contracted SLAs and the reporting dashboards delivered at the end of Transition. Audit Readiness: Delivery of a "Compliance-Ready" service package at the point of operational handover.
The Cloud Services Delivery Director is a strategic leadership role focused on building the next generation of cloud engineering talent. You will be responsible for spearheading a high-impact Graduate Trainee Program, taking 10 fresh graduates and transforming them into production-ready Cloud Consultants. This role combines technical architecture oversight with intensive mentorship, operational excellence, and talent development.
Key Responsibilities* Program Leadership: Design and execute a 12-to-18-month roadmap for the Graduate Trainee cohort, balancing theoretical learning with practical application.* Technical Mentorship: Lead the "Training & Certification" track, ensuring all 10 trainees achieve professional-level certifications (e.g., AWS Solutions Architect, Azure Solutions Architect, or Google Professional Cloud Architect).* Sandbox & Lab Management: Oversee the architectural setup and governance of cloud sandbox environments. You will ensure trainees have a safe, cost-controlled space to practice deployments, IaC (Terraform/Bicep), and security protocols.* OJT (On-the-Job Training) Integration: Act as the bridge between the training lab and live client projects. You will identify "shadowing" opportunities and gradually transition trainees into billable delivery roles.* Performance Management: Set KPIs for the cohort, conduct regular technical assessments, and provide hands-on coaching to ensure 100% program graduation and readiness.* Stakeholder Management: Report to executive leadership on the ROI of the trainee program, resource utilization, and the readiness of the talent pipeline for upcoming cloud migration projects.
Required Qualifications & Experience
Experience
10+ years in IT Service Delivery, with at least 5 years specifically in Cloud Services (Public/Hybrid).
Leadership
Proven track record of managing technical teams; prior experience in leading "Academy" or Graduate programs is a significant plus.
Cloud Mastery
Deep technical expertise in AWS, Azure, or GCP. Must be able to "speak the language" of developers and architects.
Certifications
Valid Professional-level Cloud Architect certifications. PMP or Prince2 is preferred for delivery methodology.
Soft Skills
Exceptional patience, pedagogical skills, and the ability to simplify complex architectural concepts for entry-level talent.
Core Competencies* Architectural Vision: Ability to design "dummy" projects for the sandbox that mimic real-world enterprise challenges (auto-scaling, disaster recovery, CI/CD pipelines).* Financial Governance: Managing the cloud consumption spend within the trainee sandbox environments (FinOps).* Strategic Delivery: Understanding how to shift from a "training" mindset to a "delivery" mindset without compromising project quality.
Note: The success of this role is measured not just by project delivery, but by the technical maturity and retention of the 10 trainees under your guidance.
We’re looking for a Cloud Engineer (Azure) to help operate, and support workloads deployed on the Azure Environment. You’ll work with senior engineers to provision and support Azure resources, enforce governance controls, maintain secure configurations, troubleshoot incidents, and assist with automation and cost optimization—aligned to security policies and project needs. This role will need to be on 24x7 shifts, onsite at customer premises.
Key ResponsibilitiesOperations & SupportPerform day-to-day support for Azure services (e.g., VMs, VNets, Load Balancers, App Service, AKS, Storage, Key Vault, Azure SQL/MI, Backup/ASR)Monitor platform health and alerts via Azure Monitor, Log Analytics, Application Insights, and Sentinel; triage incidents and escalate per runbooks.Execute standard changes (e.g., access requests, tagging, policy compliance fixes) and maintain documentation/runbooks.Provisioning & AutomationProvision resources using ARM/Bicep or Terraform under guidance; maintain parameter files and environment configs.Contribute to CI/CD pipelines (Azure DevOps/GitHub Actions) for infrastructure and application deployment.Assist with image management and baseline configurations (e.g., hardened images, extensions, diagnostic profiles).Governance, Security & ComplianceApply RBAC, PIM (Just-in-Time), Azure Policy, management groups, subscriptions, and resource group standards.Enforce tagging, naming, backup/DR, and identity controls (via Entra ID).Support security tooling (Defender for Cloud, vulnerability remediation, baseline compliance) and participate in change management and audits.Help maintain artefacts for compliance (e.g., configuration baselines, access reviews, patching evidence, cost reports).Networking & ConnectivitySupport VNets, subnets, NSGs, Azure Firewall, Private Endpoints, and diagnostics.Assist with connectivity patterns (e.g., ExpressRoute/VPN, Private Link, service endpoints) in line with landing zone design.Cost & PerformanceSupport cost allocation (tagging), reserved instance/savings plan recommendations, and right‑sizing.Participate in performance troubleshooting and basic capacity planning.Collaboration & Continuous ImprovementWork with application teams, security, and operations to meet SLAs.Contribute to Knowledge Base (KB) articles, SOPs, and automation to reduce toil.Required Qualifications & Skills3 years in cloud/infrastructure/operationsAzure fundamentals: resource groups, VNets, subnets, NSGs, storage, VMs, IAM/RBAC, Key Vault, monitoring.Basic scripting: PowerShell and/or Python.Familiar with IaC (ARM/Bicep or Terraform) and Git-based workflows.Understanding of identity & access concepts (Entra ID), security baselines, and least privilege.Strong troubleshooting skills; able to follow runbooks and document findings.Excellent communication and a service-oriented mindset.Terraform Associate (HashiCorp) – nice to have.Exposure to landing zones/CAF, subscription management, Azure Policy at scale.Familiarity with log analytics KQL, Sentinel, Defender for Cloud.Awareness of public sector IT governance (e.g., change windows, segregation of duties, audit traceability, access reviews).Experience with Containers/AKS, App Gateway/WAF, Private Link, ASR, and Backup.Understanding of cost management (tags, budgets, showback/chargeback).Preferred CertificationsMicrosoft Certified: Azure Fundamentals (AZ‑900)Azure Administrator (AZ‑104) or Azure Security Engineer (SC‑200/SC‑300).
We are seeking an experienced Hybrid DBA Lead with both on-premise and cloud DBA expertise and a solid understanding of ITIL practices to manage and optimize our clients on-premise & cloud-based database systems. The ideal candidate will have hands-on experience with SQL Server, Oracle, AWS RDS, SQL/NoSQL databases, capable of ensuring high availability, performance, and compliance through structured processes, leading and mentoring a team of DBAs in terms of resource and technical matters.
Key Responsibilities:Lead a team of DBAs in the team resourcing and work plans, technical mentoring & support.Drive the standardization of database maintenance activities in terms of process, procedures, automation for all clients to drive efficient operations.Install, configure, and maintain database instances for different varieties of database when required.Monitor database performance, analyze resource utilization, and optimize SQL queries. Design and implement high availability solutions such as Log Shipping, Mirroring, Replication, Clustering, and Always On Availability Groups. Perform database backups, restores, and support disaster recovery processes. Apply security patches and updates to ensure security compliance. Troubleshoot and resolve issues across the database stack, including software, hardware, OS, and network layers.Implement database security measures to protect data integrity and confidentiality. Support application development teams by analyzing database requirements and optimizing database-related code. Address system vulnerabilities, apply fixes, and support legacy systems. Develop and maintain scripts for automation of routine tasks such as backups, monitoring, health checks, housekeeping and reporting. Create, maintain and update comprehensive documentation related to configurations, procedures, and issue resolution.Provide regular reports on database health, patch level, back as per requirements.Work collaboratively across teams to ensure database reliability, scalability, and performance.Participate in 24x7 on-call rotation, ensuring timely response to incidents as per SLAs. Collaborate with DevOps, Security, and Application teams to support change releases and service transitions.Apply ITIL-aligned incident, change, and problem management practices in daily operations.
Technical Skillsets RequirementsMS SQL ServerInstall, configure, maintain, and upgrade SQL Server (2016/2019/2022) instances in cloud/on-prem environments.Configure Always On Availability Groups, Log Shipping, Replication, and other HA/DR solutions.Conduct performance tuning, query optimization, and implement indexing strategies.Automate administrative tasks using T-SQL and PowerShell.Migrate databases to AWS RDS and EC2 using best practices.Implement and manage security, including access control, encryption, and auditing.Oracle DatabaseInstall, configure, and administer Oracle 12c, 19c databases (on-prem and AWS-hosted).Set up and manage Oracle Data Guard, RMAN backups, and tuning/diagnostics.Perform routine health checks, patching, schema changes, and space management.AWS RDS (SQL Server & Oracle 19c), NoSQL databases (e.g. DynamoDB, MongoDB)Manage provisioning, configuration, and maintenance of RDS SQL Server and Oracle 19c instances.Monitor RDS performance, configure backup retention, parameter groups, and apply patches.Handle snapshots, restore operations, and troubleshoot RDS-related issues.
Required Skills and Experience:At least 8 years of DBA experience with strong focus on Microsoft SQL Server.5+ years of hands-on experience managing Oracle 12c, 19c databases.Experience with AWS RDS (SQL Server and Oracle), and performance tuning in cloud environments.Strong scripting skills in T-SQL, PL/SQL, and PowerShell.Deep understanding of HA/DR, backup/restore strategies, and cloud migration approaches.Experience with monitoring, alerting, and automation tools including CloudWatch, Azure Monitor.Mandatory Certifications:Microsoft Certified: SQL Server DBA or Azure Administrator AssociateAWS Certified Database – Specialty or AWS Certified Solution Architect AssociateOracle Database 12c, 19c Administrator Certified ProfessionalSoft Skills:Experienced in leading a team and ability to motivate, coach, and develop team members.Excellent communication, problem-solving, and documentation skillsAbility to work independently and collaboratively in a remote or hybrid environmentFlexible to support critical issues and on-call rotations if requiredGood to Have:Working knowledge of MySQL and PostgreSQL in cloud environments (especially AWS RDS)Exposure to DevOps tools, Terraform, CloudFormation, or CI/CD pipelinesExperience with multi-region/multi-AZ deployments and cost optimization in AWSExposure to WOG/GCC and GCC+ environments is a strong advantage
#LPS
