Lifelong Learning Singapore (LLSG) offers career and skills advisory services to the Singapore workforce, working in collaboration with SkillsFuture Singapore (SSG), Workforce Singapore (WSG) and People's Association (PA) / Community Development Councils (CDCs). You will support the planning, coordination and continuous improvement of advisory services by driving data management and reporting, stakeholder management, content development, partnership engagement, and budget tracking. The role serves as a key link between HQ, SkillsFuture Advisory (SFA) teams deployed at CDCs, and external/internal stakeholders.
Your area of responsibility entails the following:1) Data Management, Reporting and InsightsConsolidate, validate and manage SFA workshop and related operational data submitted by teams across all CDCs and present monthly and quarterly reports for management and stakeholders. Analyse workshop and service data to identify trends, performance patterns, gaps, risks and opportunities.
2) Policy, Programme and Stakeholder CoordinationServe as a coordination point with SSG, WSG and relevant stakeholders on policy updates, programme matters, reporting requirements and briefing needs. Track policy and programme changes that may affect advisory services and operations, reporting, content or delivery. Support internal interpretation and translation of policy/programme updates into clear operational implications for teams on the ground.
3) Content Development and CurationSupport standardisation of core materials while allowing room for localisation where appropriate. Work closely with ground teams to ensure content is relevant, accurate, practical and suited to target audience needs. Identify content gaps and propose improvements to strengthen quality, clarity and effectiveness of materials.Develop, review and update presentation decks, briefing materials, workshop resources and related content materials in collaboration with SFA teams and partners.
4) Budget Tracking and Administrative CoordinationMaintain budget records, expenditure trackers and related documentation, and work with relevant teams to ensure expenditure is properly tracked and aligned to approved purposes Support procurement, claims, quotations or administrative processes where required, in line with organisational procedures.
5) Continuous Improvement and Team SupportReview workflows and identify areas to improve reporting processes, coordination efficiency, content management and operational follow-through. Support cross-team coordination across HQ and CDC teams to ensure smooth implementation and better information sharing. Contribute to special projects, management reviews, presentations and strategic workstreams as assigned.
6) Partnership and Outreach OrientationIdentify, engage and foster new partnership opportunities through outreach to the community organisations, corporates and institutions, which include intermediaries such as professional bodies, trade associations and chambers, unions, enterprises, self-help groups to understand their training needs and cultivate meaningful relationships with the partners.Work across internal and external stakeholders to translate partnership opportunities into actual participation and engagement outcomes.
RequirementsHave up to 6-8 years of relevant work experience in stakeholder engagement, data management and reporting, programme implementation and operationsStrong analytical ability and comfort working with data, with the ability to derive insights and translate them into clear recommendations. Good stakeholder and partnership management instincts, with the ability to build working relationships and drive collaboration.Strong public speaking and presentation skillsGood interpersonal skills, with ability to interact and manage diverse stakeholders from different levelsPrior experience in outreach or community engagement would be an advantageAble to work independently with minimum supervision.
Candidates without the required qualification but with relevant experience are welcome to apply
Please note that only shortlisted candidates will be notified.
The role will report to the Head of Partnerships to develop and implement partnership strategies to promote SkillsFuture/Lifelong Learning Singapore (LLSG) messages and initiatives; with the aim of driving individuals to take learning actions and enterprises to upskill their workforce. You will also be responsible for establishing strategic partnerships to create a vibrant campus and learning community.
The primary responsibilities include the following:Develop and execute strategies to establish new partnerships and strengthen existing networks, promoting SkillsFuture and LLSG messages and initiatives to both targeted segments and the general populace. This includes planning, conceptualising, and managing initiatives, programmes, and content.Collaborate with partners to design and deliver learning events and activities that engage targeted segments and the general populace, with the aim of raising awareness and driving participation in SkillsFuture and LLSG programmes.Collaborate with other LLSG teams and stakeholders to capitalise and synergise on their efforts towards promoting SkillsFuture movement.Any other responsibilities deemed important to support the overall efforts to promote SkillsFuture and lifelong learning.
Qualifications & RequirementsBackground and experience in Partnership, Business Development, or related disciplinePreferably with at least 5 years of relevant work experience in the public sector or similar with some experience in areas such as partnership engagement, business development, planning and project managementStrong business writing, public speaking and presentation skillsAble to adapt well to thrive in a fast-paced, fast-changing environmentPossess analytical and strategic thinking skills to devise practical solutions to tackle work issuesPossess project and resource management skills to handle concurrent work assignments, and deliver high quality-work within tight deadlinesHave excellent communication, inter-personal and networking skillsAble to collaborate and work well in a teamProactive and drivenPrior experience in data management will be considered advantageous
Candidates without the relevant work experience but possess the required qualities are welcome to apply.
Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.
Please note that only shortlisted candidates will be notified.
Lifelong Learning SG (LLSG) strives to continues to strengthen its internal IT capabilities to support secure, reliable, and compliant operations. The Manager, IT (Network & Infrastructure) is responsible for the day-to-day ownership, governance, and continuous improvement of the organisation’s network, infrastructure, and end-user computing environment, operating within a vendor-managed service model.
The role reports to the Head of Digital Services and works closely with external service providers and internal stakeholders to ensure operational stability, cybersecurity, regulatory compliance, and service optimisation. The role also supports the onboarding of officers onto IT systems and standards and contributes to identifying opportunities for improvement, risk reduction, and infrastructure upgrades as part of ongoing operations.
Key ResponsibilitiesNetwork Infrastructure & EUCD OperationsEnsure availability, performance, and resilience of infrastructure services.Act as the primary in-house escalation point for infrastructure-related incidents.Coordinate vendors for incident resolution, change implementation, and ongoing support.Maintain accurate infrastructure documentation, network diagrams, and asset records.
Vendor & Service ManagementOperate within a vendor-managed delivery model, retaining in-house ownership and accountability.Manage vendor performance against agreed SLAs and operational requirements.Review and validate vendor technical proposals, designs, and change requests.Coordinate multi-vendor troubleshooting and resolution activities.Ensure vendors comply with organisational IT policies, security standards, and governance requirements.
Change, Incident & Problem ManagementOversee infrastructure-related change activities, ensuring proper impact assessment, rollback planning, and documentation.Manage and coordinate response to infrastructure incidents and service disruptions.Support root cause analysis (RCA) and follow-up preventive actions.Escalate risks, recurring issues, or service concerns to the Head of Digital Services where necessary.
Security, Risk & Compliance SupportSupport implementation and maintenance of technical security controls in line with PDPA requirements & ISO 27001 and organisational security policiesCoordinate remediation of infrastructure- and EUCD-related findings from vulnerability assessments (VAPT) and security reviews.Ensure firewall rules, access controls, logging, and monitoring are properly implemented and reviewed.Support incident containment, investigation, and audit evidence gathering when required.
Technical Governance & Continuous ImprovementProvide technical input and recommendations for infrastructure standards, configurations, and operational practices.Review infrastructure designs and configurations to ensure alignment with security, resilience, and operational requirements.Identify opportunities for service optimisation, risk reduction, and infrastructure improvements.Support knowledge sharing, documentation, and process improvement to enhance operational maturity.
Ad-hoc & Special AssignmentsSupport ad-hoc IT or infrastructure-related assignments as directed by the Head of Digital Services.Participate in cross-functional initiatives involving Facilities, Security, or Business Units where infrastructure input is required.Escalate workload, capacity, or risk impacts early to ensure appropriate prioritisation.
Qualifications and RequirementsBackground and experience in IT, Computer Science, or related discipline.1-2 years of relevant experience.Foundational knowledge of IT infrastructure and networking concepts.Basic understanding of: TCP/IP, LAN/WAN, DNS, DHCPNetwork and security principlesInterest in cybersecurity, infrastructure, and IT operations.Comfortable working with external vendors and service providers.Willingness to learn and follow established procedures.Good communication, coordination, and documentation skills.Able to work under guidance in a structured environment.
Candidates who do not have the required qualification or relevant experience are welcome to apply.Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.Please note that only shortlisted candidates will be notified.
You will be part of the Advisory Services team that promotes upskilling and career development and lifelong learning to various segments of individuals and enterprises through physical and digital touchpoints. Your role will involve managing and analysing data to continuously improve the quality of skill and career advisory.You will need to leverage insights from trends, performance metrics and stakeholder feedback to continually ensure that Advisory Services maintain standards of excellence.
Our ideal candidate is someone with a passion for data analysis and stakeholder engagement.
Core Responsibilities:Data Management & AnalysisLead or support data-driven quality improvement projects aimed at enhancing advisory servicesLiaise with internal and external stakeholders on data governance matters to ensure data accuracy, consistency, and compliance with standardsReview and manage case entries and other data sources to ensure integrity and usability for insights generationConduct data analysis to identify trends and insightsPrepare monthly reports and presentations for internal and/or external stakeholders on identified trends and insightsWork with other team members to act on insights to improve advisory services continuously
OtherSupport event deployment on an ad-hoc basisHandle CRM (Client Relationship Management) cases to address clients' upskilling concerns on an ad-hoc basisCoordinate call assignments for Skills AmbassadorsPerform all other duties assigned by supervisor or manager
Requirements1 to 3 years of relevant experienceStrong organisational and data management skills, with the ability to manage monthly reportingStrong interest in data analysisComfortable working with large datasets data visualisation tools (Tableau/ PowerBI) and large language modelsCreative skills to develop visually appealing materialsProficiency in using Microsoft Office, especially Excel and PowerPoint, and design software for creating materialsPossess domain knowledge of the CET landscape and labour market (e.g. in-demand skills and job roles) to contextualize and support relevant data analysis will be an advantageAbility to work independently and as part of a team to meet deadlinesExcellent business writing and communication skills to collaborate with various stakeholdersExperience in service excellence or CRM will be welcomed
Candidates who do not have the required qualification or relevant experience are welcome to apply.
Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.
Please note that only shortlisted candidates will be notified.
