About KlookWe are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.
Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.
We operate a mobile-first, curated platform featuring diverse experiences across global destinations.Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:Customer FirstPush BoundariesCritical ThinkingBuild for ScaleLess is MoreWin as OneWe never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
Role OverviewRole Title: Tech Lead Backend Engineer Function: EngineeringSeniority Level: Mid-Senior levelEmployment Type: Full timeJob ResponsibilitiesOwn architecture design, technology selection, and continuous evolution of core systems — high-throughput ticketing engine, virtual queue / waiting room, inventory management, onsite verification with offline fault-tolerance, and merchant analytics dashboardsEnsure system reliability under flash-sale traffic: capacity planning, rate limiting, graceful degradation, failover, and observabilityLead the authoring and review of technical design documents — including system architecture, user stories with acceptance criteria, database modelling, complete API specifications with error code taxonomy, authentication flows, and caching/performance strategies — ensuring designs are thorough and actionableLead technical design reviews and architecture decisions; establish and enforce engineering standards, development processes, and quality benchmarksPartner with Business, Product, Operations, Frontend, and QA to decompose complex requirements into actionable technical plans and drive end-to-end deliveryTake ownership of critical technical challenges; proactively identify bottlenecks and drive optimisationMentor junior and mid-level engineers; build the team's technical capability and knowledge baseChampion AI-assisted tooling adoption across team workflowsContribute to multi-region architecture and cross-border call-path optimisationKey ProfileBachelor's degree or above in Computer Science or related field; 7+ years of backend experience at mid-to-large internet platformsExpert in the Java / Spring Boot ecosystem; able to design complex distributed systems from the ground upProven track record architecting high-throughput, high-concurrency systems (flash sales, virtual queues, inventory, etc.)Deep understanding of MySQL tuning, Redis distributed caching & locking, and Kafka in high-traffic contextsHands-on microservices governance experience: rate limiting, graceful degradation, capacity planning, fault recovery, distributed tracingAble to lead the creation of thorough technical design documents (system architecture, API specifications, data models, authentication and security strategies) and effectively drive review and executionDemonstrated experience embedding AI tools into team engineering workflows to systematically raise team productivityHas defined AI-assisted coding standards or driven team-wide adoption of AI tooling (e.g., Copilot usage guidelines, prompt engineering practices, AI-augmented code review processes)Strong technical judgement with the ability to make sound trade-offs; strong business acumen to turn requirements into reliable technical solutionsTeam management or Tech Lead experience; effective at cross-team communication and driving alignmentNice-to-HaveExperience with ticketing / events / entertainment / e-commerce core transaction systemsDesigned queue management systems (Virtual Queue / Waiting Room) or inventory management systemsMulti-region deployment experience (Global + China) with cross-border service invocation architectureOnsite ticketing / redemption system design experience, including offline fault-toleranceProficiency with Kubernetes operations, GitLab CI/CD pipeline optimization, and observability tooling (Grafana, OpenTelemetry)Golang as a secondary language with real project experienceTrack record of owning a system end-to-end from inception through production launch, or leading a major refactoring of a large-scale legacy systemExperience designing SaaS / multi-tenant / white-label platforms
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
About KlookWe are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.We operate a mobile-first, curated platform featuring diverse experiences across global destinations.Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:Customer FirstPush BoundariesCritical ThinkingBuild for ScaleLess is MoreWin as OneWe never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
Role OverviewRole Title: Senior Security Analyst, Global IT SecurityFunction: IT SecuritySeniority Level: AssociateEmployment Type: Full timeWhat You Will DoResponsible for the functions of global IT Security OperationsSecurity Operations: Govern and manage endpoint security, third-party tool AI tools, email and DLP solution. Conduct IT Security assessments.Governance & Compliance: Enforce enterprise wide security policy; Develop and implement security processes; Adhere to IT Security best practices, compliance and regulatory requirements, e.g. GDPR, ISO 27001, ISO 27701Culture & Programs: Develop and implement enterprise wide security awareness, phishing campaigns and training programs; Co-ordinate bug bounty program.Report to the Security Lead with opportunities to gain exposure to the entire Cybersecurity domain (e.g. AI Governance, Risk Management, Compliance, Cloud, DevSecOps, SecOps etc)
What You Will NeedAt least 3 years of experience working in cybersecurity fieldHands-on experience withmodern Endpoint Detection and Response (EDR) solutions (e.g., CrowdStrike, SentinelOne, or similar); managing Data Loss Prevention (DLP) and Email Security tools. implementing User security awareness programProactive and willing to take full ownershipDesire to learn and grow in a fast-changing cybersecurity environmentStrong analytical skills and detail-oriented approachExcellent collaboration and communication skills in both English and Chinese across geographically distributed teamsAdvantageous to possess relevant security certifications, such as CompTIA Security+, SSCP, CISSP or equivalents
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!
What you’ll do?Lead and drive commercial and service level performance for travel product verticals globally, ranging from attraction tickets to tours & activities, to in-destination transportationStrategy: Shape business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Work with regional teams to develop go-to-market strategies for new product verticals.Program Management: Lead initiatives and work with cross functional teams globally to drive vertical performance at scale, such as customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, booking experience etc.Product & Technology: work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channelsData Analysis: build metrics and implement mechanisms to monitor and analyze commercial and operational performance
What you’ll need?Experience in OTA, ecommerce, tech startup, strategy consulting, business analytics, category or brand management, and product managementExperience in travel products such as Attractions & Shows, Tours & Activities or in-destination Transportation (eg. railway, bus, ferry) is a plusTrack record of successfully driving cross departmental projects is preferredFluent spoken and written English. Fluent Chinese is a plus.Eager to work in small team and fast-paced environmentA start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when requiredGlobally-minded and comfortable working with people from different cultural background and in different time zonesEffective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapt to varied situationsTeam player with the ability to work across a matrix environment in a fast paced environment and constantly evolving environmentAnalytical with a strong bias for data-based decisions, able to distill insights with data from multiple sourcesExhibits sound business judgment, a proven track record of taking ownership, and delivering results
What you’ll get?An awesome team of international colleaguesA rare chance to build a global travel and leisure brand with a loooong runway of opportunities aheadAn environment that values and supports your growthOwnership of projects with real impactNo boredom! Every day is a new exciting challenge
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes. An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
About KlookWe are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.
Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.
We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:Customer FirstPush BoundariesCritical ThinkingBuild for ScaleLess is MoreWin as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
Role OverviewRole Title: Senior Fraud AnalystFunction: Risk Control / OperationsSeniority Level: AssociateEmployment Type: Full time
Job Description:Risk Control Strategy Management: Lead risk control strategies for payments, transactions, and user accounts. Oversee the definition of risk scenarios, deployment of strategies, and implementation of response measures.Risk Analysis and Strategy Optimization: Analyze risk trends in depth, identify fraud patterns through data insights, validate and evaluate the quality of strategies and models, and continuously optimize risk control strategies and models.System Development and Innovation: Leverage risk control experience to collaborate with data and development teams, driving the construction and optimization of online risk control systems and decision engines. Implement innovative risk control solutions to enhance efficiency and achieve business objectives.Monitoring Automation: Design, develop, and refine monitoring reports for key risk control indicators, and promote the automation of monitoring processes.Intelligence Gathering: Conduct in-depth investigations of the black and gray markets, continuously monitor and collect risk intelligence to support business needs.
Job Requirements:Educational Background: Bachelor's degree or higher in data science, statistics, or related fields.Work Experience: Over 5 years of experience in credit card fraud prevention and risk control strategies, with familiarity in international payment business and markets. Experience with credit card chargebacks is preferred, as well as knowledge of the domestic black market and common fraud patterns.Technical Skills: Strong data analysis skills, proficient in SQL, Python, and other data analysis tools. Experience with machine learning models is a plus.Business Understanding: Familiarity with risk control business processes and the ability to propose innovative solutions.Communication and Collaboration: Excellent communication and resource coordination skills, with the ability to drive collaboration with product and technical teams.Language Skills: Good written and spoken English skills, with spoken proficiency preferred.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.Would you like me to generate another job description for a different role or location?
About KlookWe are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.
Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.
We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:Customer FirstPush BoundariesCritical ThinkingBuild for ScaleLess is MoreWin as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
Role OverviewRole Title: Senior Business Data Product ManagerFunction: DataSeniority Level: Mid-Senior levelEmployment Type: Full time
Core ResponsibilitiesBusiness Partnership & Strategy: Embed within core business lines (e.g., Hotel/Car Rental/Marketing/Platform) as its data strategy partner. Diagnose business pains and plan the data product roadmap for that domain.Team Leadership & Delivery Management: Lead a small data product delivery team (including Data Mart Analysts) to translate business requirements into concrete Data Mart designs, reports, and dashboards, ensuring high-quality and timely delivery.Drive Business Value & Enablement: Own the business impact of data products. Foster a data-driven culture through training, review, and impact tracking. Quantify value contributions (e.g., revenue growth, efficiency gain, cost optimization).
Qualifications1. Business & Data Expertise:5+ years in data product or BI roles, with at least 2 years deeply embedded in a business line (e.g., transactional platform, growth marketing, supply chain).Excellent business diagnosis, communication, and stakeholder management skills, with the ability to influence mid-to-senior business leaders.Proficient in metric design and data modeling, capable of leading complex Data Mart design. Strong SQL skills. Hands-on experience with BigQuery + DBT is a strong plus.2. Team Management & Delivery Skills:Proven experience in leading analysts or a small data product team, skilled in task breakdown, prioritization, and cross-functional project execution.Good sense of data visualization and reporting UX, able to guide the team to produce clear, actionable data products.3. Language & Soft Skills: Fluent verbal and written communication skills in both English and Chinese. Self-motivated,result-oriented, with strong project drive and collaboration skills.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
About KlookWe are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.
Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.
We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
Customer FirstPush BoundariesCritical ThinkingBuild for ScaleLess is MoreWin as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
Role OverviewRole Title: Senior Site Reliability Engineer/ DBA LeadFunction: Technology / EngineeringSeniority Level: Mid-Senior levelRole Type: Full-Time
About the RoleWe are looking for a DBA Lead to build and lead our DBA team.You will be the technical owner of all production databases, primarily deployed on AWS and GCP, covering MySQL, MongoDB, Redis, and Elasticsearch etc.
Key ResponsibilitiesGlobal Database Ownership (AWS + GCP)Serve as the technical owner for all production databases across international environments (MySQL, MongoDB, Redis, Elasticsearch).Define and drive the global database architecture strategy, ensuring scalability, resilience, and cost efficiency across AWS and GCP.Lead capacity planning, performance engineering, and long-term database technology roadmap.Lead multi-region HA/DR design and operations (e.g., AWS SG → JP).Ensure the stability, reliability, and high availability of databases supporting large-scale, mission-critical workloads.Build & Lead the DBA TeamRecruit, mentor, and lead a high-impact DBA team.Establish operational excellence, including on-call rotations and incident escalation processes.Build a strong culture around performance, resilience, and engineering quality.Provide technical leadership and guidance to elevate the organization’s overall database expertise.Database Engineering & AutomationDrive automation for provisioning, schema management, backup/restore, and failover operations.Partner with Infra/SRE teams to build scalable DB pipelines, self-service tooling, and observability platforms.Champion Infrastructure-as-Code practices, ensuring consistency, repeatability, and operational efficiency across all environments.Drive innovation in tooling and automation to reduce manual effort, improve reliability, and enhance engineering velocity.
Must HaveTechnical Expertise10+ years of experience in database administration or engineering.Bachelor's degree in Computer Science or a related field.Strong hands-on experience with MySQL, including performance tuning, replication, HA, schema design, and troubleshooting.Familiarity with MongoDB, Redis, Elasticsearch in production environments.Proficiency with AWS database stack (Aurora, RDS, ElastiCache, OpenSearch, KMS, IAM).Experience with GCP CloudSQL/Mongo Atlas/Elastic Cloud is a strong plus.Solid understanding of Linux, networking, containers, and cloud architecture.Strong scripting/ automation skills (Python, Shell, Terraform is a plus).Leadership & OwnershipProven ability to build and lead a DBA or data infrastructure team.Strong ownership mindset — able to driving design, policy, and governance.Excellent communication skills and ability to work with cross-functional teams (Ops, Infra, Security, Dev, Data, QA).Strong awareness of data privacy, security, and cross-border compliance considerations.Nice to HaveExperience in high-traffic industries (OTA, e-commerce, FinTech, gaming).Familiarity with microservices, service mesh, or multi-region database architectures.Experience working in a fast-growing, multi-location engineering organization.Experience participating in data governance or data compliance projects is a strong plus.Why Join UsBuild the DBA team and define company-wide database standards.Direct influence on global architecture powering millions of users around the world.Work with modern cloud-native stacks (AWS, GCP, Kubernetes, Terraform) and drive the transformation of AI.Opportunity to be a key technical leader.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
About KlookWe are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.
Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.
We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook. We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values: Customer FirstPush BoundariesCritical ThinkingBuild for ScaleLess is MoreWin as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
Role OverviewRole Title: Senior Database EngineerFunction: Technology / EngineeringSeniority Level: AssociateRole Type: Full-Time
Key ResponsibilitiesProduction Database OperationsOperate and optimize databases across MySQL, MongoDB, Redis, and Elasticsearch on AWS/GCP.Conduct performance tuning, slow query analysis, schema/index review, and diagnostics.Support incident response, troubleshoot complex issues, and drive root cause analysis.High Availability & Disaster RecoveryMaintain multi-AZ and multi-region HA/DR strategies.Perform regular backup validation, restore testing, and failover drills.Assist in designing region-level resiliency (e.g., AWS SG → JP).Automation & Tooling (Including AI)Build automation for provisioning, schema changes, performance diagnostics, and maintenance (Python/Shell/Terraform etc).Use AI/LLM-driven tools to enhance DB automation and operational intelligence, including but not limited to:Automated slow query & anomaly analysis.AI-generated performance tuning recommendations.AI-assisted schema & index review reports.AI-based anomaly detection for traffic, capacity, and workload patterns.Auto-generated runbooks and RCA drafts to accelerate troubleshooting.Collaborate with SRE/Platform to integrate DB workflows into internal AI Ops/Agent frameworks.Database Risk GovernanceIdentify operational, capacity, performance, and security risks across databases.Ensure backup integrity, replication health, and data consistency across regions.Implement AI-based early warning systems for performance degradation, storage growth, unusual queries.Enforce least-privilege access and monitor for anomalous DB behavior.Collaboration & Best Practice AdoptionDocument, promote, and enforce database engineering best practices across global teams.Drive developer education on schema design, query patterns, and performance-aware engineering.Produce and maintain runbooks, standards, and auto-generated best-practice reports.
Must HaveTechnical Skills3 – 7 years DBA/Database Engineering experience.Bachelor's degree in Computer Science or a related field.Strong MySQL experience (performance tuning, replication, schema design, diagnostics).Proficiency with at least one of: MongoDB, Redis, Elasticsearch.Experience with AWS DB stack (Aurora/ RDS, ElastiCache, OpenSearch).Understanding of IaC (Terraform is a plus).AI/Automation Mindset.Familiarity with AI-assisted operations: LLM-based analysis, AI anomaly detection.Desire to leverage AI to accelerate root cause analysis.Ability to identify opportunities to convert manual DBA tasks into automation or AI workflows.Soft SkillsA strong awareness of data security, privacy protection, and responsible data handling practices.Strong ownership and accountability.Excellent communication.Structured, risk-aware, detail-oriented working style.Nice to HaveExperience with AI-ops tools.Experience with CloudSQL/Mongo Atlas/TSDB/Vector DB.Knowledge of Kubernetes, service mesh, distributed systems.Experience in high-traffic industries (OTA, E-Commerce, FinTech).Experience participating in data governance or data compliance projects is a strong plus.Why Join UsJoin and shape the foundational DBA team.Work with large-scale, real-time cloud database systems on AWS/GCP.Drive AI-powered database automation and next-generation AI Ops.High visibility role supporting millions of global users.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
About KlookWe are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.We operate a mobile-first, curated platform featuring diverse experiences across global destinations.Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:Customer FirstPush BoundariesCritical ThinkingBuild for ScaleLess is MoreWin as OneWe never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
Role OverviewRole Title: Principal Product ManagerFunction: ProductSeniority Level: Mid-Senior levelEmployment Type: Full timeKey ResponsibilitiesLead product planning, goal setting, and project execution across multiple modules within the advertising delivery platform, including ad creation, bidding and delivery strategies, creative asset management, budget allocation strategies, end-to-end data infrastructure, and full-funnel conversion design.Develop deep expertise in international advertising platforms (e.g., Facebook, Google, TikTok, Naver) and the broader digital advertising ecosystem. Possess hands-on experience and strong understanding of performance marketing, media buying strategies, traffic acquisition, and value measurement.Continuously enhance product capabilities across advertising efficiency optimization, tracking and attribution, and conversion funnel management to improve key funnel metrics and drive operational efficiency for business teams.Collaborate cross-functionally to establish efficient working mechanisms, rapidly formulate product solutions, and drive successful project implementation.QualificationsMinimum of 7 years of experience in advertising operations, data products, OTA (online travel agency) products, or user growth/marketing products.Language proficiency: English as a working language with strong listening, speaking, reading, and writing skills; able to actively and fluently participate in fully English business meetings.Strong commercial and data acumen, with the ability to monitor data trends, conduct analysis, and propose strategic optimizations and product improvements based on insights.Strong ownership mindset and execution capability, with the ability to align cross-functional teams and drive projects to completion.Preferred Qualifications:Overseas education background or experience working in international/global business environments.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
About KlookWe are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.
Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.
We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
Customer FirstPush BoundariesCritical ThinkingBuild for ScaleLess is MoreWin as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
Role OverviewRole Title: Senior Site Reliability Engineer/ DBA LeadFunction: Technology / EngineeringSeniority Level: Mid-Senior levelRole Type: Full-Time
About the RoleWe are looking for a DBA Lead to build and lead our DBA team.You will be the technical owner of all production databases, primarily deployed on AWS and GCP, covering MySQL, MongoDB, Redis, and Elasticsearch etc.
Key ResponsibilitiesGlobal Database Ownership (AWS + GCP)Serve as the technical owner for all production databases across international environments (MySQL, MongoDB, Redis, Elasticsearch).Define and drive the global database architecture strategy, ensuring scalability, resilience, and cost efficiency across AWS and GCP.Lead capacity planning, performance engineering, and long-term database technology roadmap.Lead multi-region HA/DR design and operations (e.g., AWS SG → JP).Ensure the stability, reliability, and high availability of databases supporting large-scale, mission-critical workloads.Build & Lead the DBA TeamRecruit, mentor, and lead a high-impact DBA team.Establish operational excellence, including on-call rotations and incident escalation processes.Build a strong culture around performance, resilience, and engineering quality.Provide technical leadership and guidance to elevate the organization’s overall database expertise.Database Engineering & AutomationDrive automation for provisioning, schema management, backup/restore, and failover operations.Partner with Infra/SRE teams to build scalable DB pipelines, self-service tooling, and observability platforms.Champion Infrastructure-as-Code practices, ensuring consistency, repeatability, and operational efficiency across all environments.Drive innovation in tooling and automation to reduce manual effort, improve reliability, and enhance engineering velocity.
Must HaveTechnical Expertise10+ years of experience in database administration or engineering.Bachelor's degree in Computer Science or a related field.Strong hands-on experience with MySQL, including performance tuning, replication, HA, schema design, and troubleshooting.Familiarity with MongoDB, Redis, Elasticsearch in production environments.Proficiency with AWS database stack (Aurora, RDS, ElastiCache, OpenSearch, KMS, IAM).Experience with GCP CloudSQL/Mongo Atlas/Elastic Cloud is a strong plus.Solid understanding of Linux, networking, containers, and cloud architecture.Strong scripting/ automation skills (Python, Shell, Terraform is a plus).Leadership & OwnershipProven ability to build and lead a DBA or data infrastructure team.Strong ownership mindset — able to driving design, policy, and governance.Excellent communication skills and ability to work with cross-functional teams (Ops, Infra, Security, Dev, Data, QA).Strong awareness of data privacy, security, and cross-border compliance considerations.Nice to HaveExperience in high-traffic industries (OTA, e-commerce, FinTech, gaming).Familiarity with microservices, service mesh, or multi-region database architectures.Experience working in a fast-growing, multi-location engineering organization.Experience participating in data governance or data compliance projects is a strong plus.Why Join UsBuild the DBA team and define company-wide database standards.Direct influence on global architecture powering millions of users around the world.Work with modern cloud-native stacks (AWS, GCP, Kubernetes, Terraform) and drive the transformation of AI.Opportunity to be a key technical leader.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
About the Role：
The Performance Manager (MSE) takes full ownership of our Hotel and Car Rental verticals across premier global metasearch platforms like Google Hotel Ads, TripAdvisor, and Skyscanner. Serving as the key bridge between external partners and internal Product, Engineering, and Pricing teams, you manage both the commercial and technical integrity of our partnerships. Your mission is to drive channel growth through daily optimizations and deep performance analysis. By balancing daily campaign management with strategic commercial management, you will be instrumental in scaling our global footprint and delivering sustainable business growth.
What you’ll do Partner Management: Serve as the primary point of contact for MSE partners. Manage end-to-end technical troubleshooting, ensure roadmap alignment, and identify immediate opportunities for scaling.Strategic Growth & Execution: Implement platform-specific growth strategies while contributing innovative ideas for channel expansion. Maintain rigorous oversight of daily spend, traffic outputs, and budget pacing to adapt to market shifts and secure long-term ROI and volume targets.Performance Ownership: Develop a deep understanding of channel performance to transform data into actionable insights. Proactively propose initiatives, create detailed execution plans, and champion the rollout through post-performance reviews for growth.Bidding & Campaign Optimization: Execute daily bidding adjustments and campaign optimizations. Monitor KPIs closely to ensure performance stays on track while identifying ways to improve both top-line revenue and bottom-line profitability.Pricing Strategy Collaboration: Partner with the Pricing Team to design, configure, and experiment with pricing models. Ensure all pricing initiatives are aligned with and support the broader P&L objectives.Cross-Functional Technical Alignment: Collaborate with the Product Team to streamline technical dependencies, resolve blockers, and maximize the visibility and quality of MSE listings across all platforms.
What you’ll need:A Bachelor’s or Master’s degree in Marketing, Business, or a related field is required. Majoring in Mathematics, Economics, or Statistics is a strong plus.Minimum of 5 years in Performance or Digital Marketing roles, with a proven track record of managing strategic marketing accounts for global e-commerce brands across multiple regions.Advanced Data Manipulation Skills: Exceptional "data sense" with the ability to operate highly autonomously. Proficiency in SQL, Python, or similar tools is highly preferred. You must be capable of pulling raw data, conducting independent end-to-end studies, and translating findings into business decisions.Experience partnering closely with internal Product and Engineering squads is a significant plus.Exceptional communication and interpersonal skills.A proactive approach to finding new growth levers and a "fast-learner" attitude toward emerging travel-tech trends.
