The Strategic Account Manager will be responsible for managing and growing MHC’s portfolio of key direct corporate clients, ensuring strong client engagement, high retention, and expansion of MHC’s full suite of healthcare services.
In addition, this role will support the acquisition and closing of new top-tier corporate accounts, working closely with the Corporate Solutions team to drive revenue growth.
This role focuses on deep account ownership, commercial performance, and consistent delivery across all client touchpoints.
The role sits within the Corporate Solutions team and reports to the Head of Corporate Solutions.
Key Responsibilities
Key Account Management & Client EngagementServe as the primary relationship manager for assigned top-tier direct corporate clientsBuild strong, trusted relationships with CEOs, HR leaders and key stakeholdersLead regular client engagements, including business reviews and performance discussionsEnsure clients are well-supported across all MHC services and touchpoints
Retention & Account GrowthDrive high retention rates across assigned accountsIdentify and execute upsell opportunities across MHC’s full suite of services, including:Health screening programmesTelemedicine servicesSpecialist referral and care pathwaysSupport contract renewals and ensure long-term account value growth
New Business & Account AcquisitionSupport the closing of new top-tier corporate accountsParticipate in client pitches, presentations, and commercial discussionsWork with the Corporate Solutions team on proposals and tenders where requiredContribute to building a strong pipeline of high-value corporate clients
Commercial & Portfolio ManagementOwn the performance of assigned accounts, including revenue, utilisation, and engagement metricsMonitor account health and proactively address risks or service gapsWork closely with internal teams to ensure delivery meets client expectations
Cross-Functional CoordinationCoordinate with operations, telemedicine, network, and customer service teams to ensure seamless service deliverySupport and co-ordinate client issue resolution where requiredEnsure timely follow-up on client requests and service matters
Channel & Partnership SupportSupport the management of selected channel and ecosystem partnerships where requiredAssist in coordination of partner-led accounts and programmesContribute to strengthening MHC’s broader partner ecosystem
Required CompetenciesBachelor’s degree in Business, Healthcare Management, or a related field6–8 years of relevant experience in account management, corporate sales, or client servicingProven experience managing corporate clients and driving account growth or new business winsStrong client engagement and relationship management skillsCommercially driven, with the ability to identify and close opportunitiesStrong communication, presentation, and stakeholder management skillsProactive, detail-oriented, and able to manage multiple priorities
Compliance, Licensing & Data Protection Manager (DPO)
Role OverviewThe Compliance, Licensing & Data Protection Manager will be responsible for leading MHC’s data protection, risk, and compliance framework, including all licence and grant applications, ensuring the organisation meets all regulatory, contractual, and certification requirements.This role also serves as the appointed Data Protection Officer (DPO) under Singapore’s Personal Data Protection Act (PDPA), and is expected to provide clear, practical, and commercially sound advice to the business on data protection, regulatory, licensing, and compliance matters.The role will work closely with Business Units, Technology, Operations, Finance, and Group Legal, and is critical in ensuring MHC maintains strong governance standards while enabling business growth and unlocking new commercial opportunities through licensing and grant funding.
Key ResponsibilitiesData Protection Leadership (DPO Function)Serve as the appointed Data Protection Officer (DPO) for MHCEnsure compliance with the Personal Data Protection Act (PDPA) and related regulationsDevelop, review, and update:Privacy NoticesTerms of UseData protection policies and proceduresProvide practical, timely advice to business teams on:data sharing arrangementsclient contracts and integrationsproduct and platform design (e.g. telemedicine, claims, apps)Lead and manage Data Protection Impact Assessments (DPIA)Handle data incidents, breaches, and regulatory reporting, including PDPC engagement where required
Governance, Risk & Compliance (GRC)Develop, review, and maintain risk and compliance policies and frameworksMonitor and advise on regulatory developments, including:PDPC (data protection)MAS guidelines (e.g. TRM, TPRM where applicable)MOH and other healthcare-related regulatory developments where relevantProvide business-facing guidance on regulatory implications and risk mitigationSupport and align with Group ERM and Legal functions
Enterprise Risk Management (ERM)Lead and manage MHC’s enterprise risk management framework, including:Business Continuity Management (BCM) Risk AssessmentsTechnology Risk & Vulnerability Assessments (TVRA)Anti-Money Laundering Risk Assessments (AML RA)Data Protection Impact Assessments (DPIA)Business Impact Analysis (BIA)Track and report key risks, and ensure mitigation actions are implemented
Certifications & Audit ManagementLead and support certification and audit activities, including:ISO 27001 (Information Security Management System)ISO 22301 (Business Continuity Management)OSPAR AttestationMaintain and update documentation to ensure ongoing complianceSupport MHC’s ambition to achieve Singapore Data Protection Trustmark (DPTM)
Licence & Grant ApplicationsLead all new licence applications required by MHC’s business activities, including but not limited to insurance-related licences, healthcare-related approvals, and any other regulatory licences applicable to MHC’s products and servicesIdentify licensing requirements early in the product / business development cycle and advise the business on regulatory pathways, timelines, and feasibilityPrepare, coordinate, and submit licence applications, ensuring all supporting documentation, policies, and controls are in placeServe as the primary liaison with regulators (e.g. MAS, MOH, PDPC, IMDA, and other relevant authorities) for licence-related mattersManage ongoing licence obligations, including renewals, reporting, variations, and notificationsLead grant applications relevant to MHC, including but not limited to government grants, innovation grants, digitalisation grants, and sector-specific funding (e.g. EDG, PSG, MAS FSTI, IMDA, Enterprise Singapore schemes)Identify and assess grant opportunities, working with Business Units, Technology, and Finance to scope eligible projects and prepare strong submissionsManage grant lifecycle: application, approval, claims, milestone reporting, audit, and acquittalMaintain a centralised tracker of licences held, licences pending, grant applications, and associated obligationsEngage external consultants or advisors where appropriate, and manage them to deliver value-for-money outcomes
Data Governance & Legal SupportSupport data governance initiatives in collaboration with Group LegalProvide input and review on:data-related contractual clausesclient and partner agreementsEnsure appropriate controls are in place for data access, sharing, and retention
Client, Vendor & Regulatory Due DiligenceSupport client due diligence requests, audits, and RFP requirementsManage vendor due diligence (VDD) assessments, particularly for technology and data vendorsRepresent MHC in client audits and compliance discussions
Incident Management & Corrective ActionsLead investigation and management of compliance and data-related incidentsManage and track Corrective Action Reports (CAR) to closureEnsure root cause analysis and implementation of preventive measures
IT Security & Operational SupportWork with Technology teams on:ISMS (Information Security Management System)BCMS (Business Continuity Management System)Support security exercises, audits, and risk assessments
Key Requirement (Critical for Success)Must be able to advise the business clearly and confidently on data protection, compliance, and licensing matters, including:interpreting PDPA in real business scenariosguiding commercial decisions involving databalancing regulatory compliance with operational practicalityidentifying and pursuing licence and grant opportunities that support business growth
RequirementsBachelor’s degree or Diploma in Law, Business, Information Security, or a related field8–12 years of experience in data protection, compliance, risk, or governance rolesStrong working knowledge of:Singapore PDPA and PDPC guidelinesData protection practices within healthcare, insurance, or financial services sectorsMust have experience with:ISO 27001, ISO 22301, and audit frameworksEnterprise risk management processesRegulatory audits and client due diligenceDemonstrated experience in leading licence applications and/or grant applications (e.g. MAS, MOH, IMDA, Enterprise Singapore, or equivalent regulatory / funding bodies) is highly preferredFamiliarity with MAS Technology Risk Management (TRM) and Third Party Risk Management (TPRM) guidelines is an advantageExperience or exposure to Singapore Data Protection Trustmark (DPTM) is preferredStrong project management, stakeholder management, and written communication skills, with the ability to manage multiple regulatory and funding workstreams concurrently
As a key member of the Client Relationship team, you will be responsible for managing a portfolio of corporate clients, maintaining high retention rates, and ensuring service excellence. This role also involves relationship-building to support new business opportunities and requires strong communication, coordination, and problem-solving skills to manage stakeholders effectively.
Key Responsibilities:Manage and maintain a portfolio of clients with a focus on client satisfaction and retention.Serve as the main point of contact for inquiries from clients, insurers, and brokers.Drive high client retention through proactive relationship management and service delivery.Attend and support meetings with clients, insurers, or brokers depending on the engagement channel.Host regular engagement sessions (weekly, monthly, quarterly) with key stakeholders, including:Scheduling and facilitating meetingsPreparing and presenting SLA reports (claims, contact centre metrics, panel utilization)Taking and distributing meeting minutesDriving actionable follow-ups and relationship strengtheningCollaborate with internal departments to resolve client issues and ensure timely service recovery.Support relationship management for new business opportunities, including pre-sales engagement and onboarding of new clients.Strengthen relationships with existing clients and actively identify upsell and referral opportunities.Prepare client documentation including quotations, service agreements, and renewal packages.Support audit and due diligence processes initiated by clients or insurers, working closely with internal stakeholders.Maintain accurate records and data related to clients and insurers.Generate and deliver monthly and ad-hoc reports for clients and insurers.Provide general administrative support such as document sorting, filing, and data entry.Follow up on accounts receivables with clients and insurers as needed.
Job Requirements:Minimum of 5 years of relevant experience in client servicing, insurance, or related fields.Prior experience in Employee Benefits or Corporate Solutions is highly preferred.Strong ability to meet tight deadlines and work effectively across cross-functional teams.Excellent verbal and written communication skills in English.Proficient in Microsoft Office tools, particularly Excel and PowerPoint.Demonstrated ability to manage conflict, resolve issues, and build strong relationships.Comfortable working in a fast-paced, dynamic environment and adapting to evolving client and business needs.
