Role summaryBusiness Analyst with ServiceNow background partners with stakeholders and platform teams to analyse processes, gather requirements, and design workflows and solutions on ServiceNow (ITSM/ITOM/CSM/HRSD etc.). The role ensures that ServiceNow implementations align with business objectives, ITIL practices, and are well‑documented, tested, and adopted by users.
Key responsibilitiesCollaborate with business and IT stakeholders to gather, analyse, and document requirements for ServiceNow modules (e.g., Incident, Problem, Change, Request, CMDB, CSM, HRSD).Map and optimise current processes, design future‑state workflows, and translate them into user stories, use cases, and functional specifications.Work with ServiceNow developers/architects to design and configure solutions (forms, fields, business rules, flows, SLAs, reports, dashboards) that follow platform and ITIL best practices.Support testing activities by defining test scenarios, coordinating UAT, and validating that delivered configurations meet requirements.Maintain documentation (process flows, requirement specs, configuration guides) and support change management, training, and user adoption for new or enhanced features.Continuously identify improvement opportunities, analyse platform usage/metrics, and propose enhancements to increase automation and service quality.
Important Note:
> Please share your resume in word format with dilip@helius-tech.com> Important Note: If this requirement is not a match for you please refer to your friends. > Interested professionals can reach out to me for Confidential Discussion @ +65- 9060-4050.
Best Regards,
Dilip Kumar DagaVice President - Strategic AccountsHelius Technologies Pte Ltd36, Robinson Road,#13-05, City House, Singapore 068877DID: +(65) 6429-9407Mobile: +(65) 9060-4050Fax: +(65) 62222213Email id: dilip@helius-tech.com http://helius-tech.comRegistration No : R1108376EA Licence No : 11C3373 https://www.linkedin.com/in/dilipdaga/
Job Summary
We are looking for a high-energy Recruitment Consultant with deep expertise in APAC talent markets to join our fast-paced team. You will own end-to-end recruitment for technical and digital roles across Singapore and the broader APAC region (India, Malaysia, Philippines, Vietnam, etc.).
This is a high-volume role focused on delivering consistent output: sourcing, screening, and submitting quality profiles daily while building strong pipelines. If you thrive in a target-driven environment and can consistently deliver high-quality profiles per day, this is the opportunity for you.
Key ResponsibilitiesDrive high-volume sourcing across APAC markets using job portals, referrals, and direct headhunting.Screen, interview, and submit minimum qualified profiles per day (or agreed weekly targets) for open requisitions in tech/digital domains.Manage the full recruitment cycle: client/stakeholder briefing, candidate sourcing, assessment, interview coordination, offer negotiation, and onboarding support.Build and maintain a strong talent pipeline for critical skills (SAP S/4HANA, RAP, MM, ServiceNow, Cloud, PMO, fintech, cloud, etc.).Partner closely with hiring managers to understand requirements, set expectations, and provide market insights on salary, availability, and talent trends in APAC.Track and report on personal KPIs: daily submissions, interview-to-offer ratio, time-to-hire, acceptance rate, and billable placements.
Important Note:
> Please share your resume in word format with dilip@helius-tech.com> Important Note: If this requirement is not a match for you please refer to your friends.> Interested professionals can reach out to me for Confidential Discussion @ +65- 9060-4050.
Best Regards,
Dilip Kumar DagaVice President - Strategic AccountsHelius Technologies Pte Ltd36, Robinson Road,#13-05, City House, Singapore 068877DID: +(65) 6429-9407Mobile: +(65) 9060-4050Fax: +(65) 62222213Email id: dilip@helius-tech.comhttp://helius-tech.comRegistration No : R1108376EA Licence No : 11C3373https://www.linkedin.com/in/dilipdaga/
Job Title: Senior Application Support SpecialistLocation: Singapore
Only Singapore based candidates will be considered !!!
Legal Entity / Function / Geographical Scope: Singapore Life Ltd / Engineering / Singapore
Purpose of the RoleThe Application Engineer performs Level 2 with expertise in Java, MySQL, Oracle, PostgreSQL, SQL, UNIX/Linux systems, Cloud AWS services, and IT Service Management (ITSM). As a member of our team, you will play a crucial role in ensuring the availability, performance, and stability of critical applications across our organization.As an Application Support Level 2 specialist, your primary purpose is to ensure the reliable operation and optimal performance of critical applications essential to our organization's success.Collaborate closely with Level 1 support, development teams, and other IT stakeholders to address escalated technical issues efficiently. By leveraging your expertise in Java, MySQL, Oracle, PostgreSQL, SQL, UNIX/Linux, Cloud AWS, IT Service Management (ITSM), Grafana and Sentry you will play a crucial role in resolving incidents promptly, maintaining service levels, and minimizing downtime.Documentation of processes and troubleshooting steps will facilitate knowledge sharing, contributing to continuous improvement and ensuring seamless business operations.
Role Attributes - Oversight of various application support of Singapore Life Ltd
Key ResponsibilitiesNature of WorkProvide second-level technical support for applications, handling escalated incidents from Level 1 support and ensuring timely resolution within defined SLAs.Utilize SQL queries to analyze and troubleshoot issues in MySQL, Oracle, PostgreSQL databases, performing data fixes and optimizations as necessary.Administer and support applications running on UNIX/Linux environments, including shell scripting (e.g., Bash) for automation tasks, log analysis, and system monitoring.Configure, monitor, and troubleshoot Cloud AWS services (e.g., EC2, RDS, S3) used for application hosting, storage, and integration.Collaborate closely with development teams to escalate and resolve issues requiring code changes or enhancements.Implement and adhere to IT Service Management (ITSM) processes such as incident, problem, and change management.Document support processes, procedures, and troubleshooting steps to ensure knowledge sharing and training of Level 1 support teams.Participate in on-call rotation and handle urgent support requests outside regular business hours when necessary.
Problem SolvingAccountable for solving problems and dealing with difficulties in line with policy, process and other guidelines applying technical knowledge and expertiseDepending on the nature of the specific role, problems can range from repetitive daily issues to complex technical problems requiring significant expertiseEscalate problems according to guidelinesProvide technical solutions for deficiencies in process, application configuration and operational procedures.
Resource ComplexityROLE PROFILEAccountable for prioritizing own use of time to deliver the workload expected of the role while working within policy and guidelines and applying technical knowledgeUnderstand and proactively involve in programs related to Tech Upgrade, Platform Automation and Cloud Migration program.Ensure that delivery is sufficiently well designed to mitigate the risks posed by the changesEnsure compliance with all applicable laws and regulations relating to the above functional activities.
Key Decisions within the RoleIn course of duties, self-discretion on priority of task assigned and when escalation is necessary, is required
TeamTeam of 3 engineers with direct and indirect collaboration with other squad teams.Preferably a senior and lead person who manages the team and the business stake holders efficiently with the technical expertise along with the Product owners.
Requirements:ExperienceMinimum 5 years of working experience with Rest API servicesMinimum 5 years of working experience with Java frameworks such as (J2EE EJB, Spring, Microservices)Minimum 5 years of working experience with microservices framework and containersWorking experience with AWS CloudMinimum 5 years of experience in application support, with a strong command of Java, SQL, MySQL, Oracle, and PostgreSQL databases.Proficiency in UNIX/Linux operating systems, including shell scripting (e.g., Bash) for automation and system administration tasks.Solid understanding of Cloud AWS services and their application in a business environment, with hands-on experience in configuration and troubleshooting.Knowledge of IT Service Management (ITSM) frameworks and practices, such as ITIL.EducationAcademic: Bachelor’s/Master’s degree in Degree in Computer Science, IT or related discipline (preferred)CapabilityAbility to pick up knowledge of the applicationStrong interpersonal and facilitation skills along with effective communication (both written and verbal) skillsProactive to propose innovative solutions or alternative approaches to difficult issues
If you are keen to explore the above role, please send across your updated resume to Mani.Sathis@helius-tech.com and we can discuss to proceed further
Position: Customer Service OfficerEmployment Type: 12-month contract (renewable)Location: Jurong East or Changi, based on client assignment.Working Arrangement: Onsite, 5 days a week, 1 weekday and 1 weekend off; may include holiday work.Working Hours in SG time: Morning or Afternoon Shifts (as per client assignment)Morning: 9am - 6pm, 10am - 7pmAfternoon: 1pm-10pm, 2pm-11pm, 3pm to 12 midnight
About the RoleWe are looking for Customer Service Officers for a leading banking industry. You will be responsible for delivering excellent service over the phone by assisting customers with their banking-related inquiries, identifying opportunities to cross-sell, and ensuring a smooth customer experience.
Key ResponsibilitiesDeliver personalized service to customers over the phone regarding banking products, accounts, and general service inquiries.Understand customer needs and provide accurate, timely, and effective solutions.Identify and act on cross-selling opportunities during customer conversations.Maintain high service standards to achieve complete customer satisfaction.Gather customer feedback and highlight trends or issues for process improvement.
QualificationsDiploma or higher qualification is required.Must be willing to work the afternoon shift (non-negotiable).Not required but preferred:Has experience working in the banking industry, ORHas experience in customer service (if no banking industry experience).
