Role OverviewWe are seeking an experienced IT Service Desk / IT Operations Specialist to support business‑critical systems in a fast‑paced environment. This role sits within the IT Operations team and focuses primarily on 2nd line support, with the flexibility to provide 1st line support when needed.You will deliver both remote and on‑site technical assistance, ensuring smooth day‑to‑day IT operations and consistently high service levels for end users. The role requires a hands‑on, adaptable professional who can prioritize effectively, troubleshoot under pressure, and collaborate with internal stakeholders as well as external vendors.
Key ResponsibilitiesService Desk & User SupportServe as a key point of contact for IT support via phone, email, remote tools, and ticketing systemsProvide 1st and 2nd line support across hardware, software, and network issuesLog, prioritize, and manage incidents in line with SLA requirementsEscalate complex issues to appropriate teams when necessary
Technical Support & TroubleshootingPerform diagnostics and troubleshooting for desktop, network, and end‑user systemsDeliver both remote and deskside support, including follow‑ups after resolutionInstall, configure, and maintain computer systems and peripheralsInvestigate basic network issues and respond to incidents accordingly
Operations & Infrastructure SupportMonitor and maintain IT infrastructure, including servers, network devices, storage, and UPS systemsRespond to alerts and ensure system availability with minimal downtimeCoordinate with third‑party vendors for maintenance, repairs, and service requests
Documentation & Continuous ImprovementMaintain clear documentation of incidents, solutions, and processesContribute to knowledge base developmentParticipate in operational meetings and improvement initiativesSupport IT projects and ad hoc tasks as required
QualificationsDiploma in Information Technology or a related field (or equivalent experience)Certifications are a plus, such as:Microsoft 365 / Modern Desktop AdministrationAzure FundamentalsNetworking certifications (e.g., CCNA)
ExperienceMinimum 5 years of experience in IT Service Desk or IT Support rolesHands‑on experience with ticketing systems and support toolsExperience in operational or logistics environments is advantageous but not required
Technical SkillsStrong knowledge of Windows OS and Microsoft OfficeFamiliarity with Active Directory, Citrix, and Remote Desktop/Terminal ServicesUnderstanding of incident and request management processesSolid grasp of TCP/IP and networking fundamentalsExperience supporting desktops, laptops, printers (including label printers), and mobile devices (iOS/Android)Knowledge of desktop imaging and PC configurationExposure to RF devices and barcode scanners is a plus
What We OfferOpportunity to work in a dynamic, business‑critical IT environmentBroad exposure to infrastructure, end‑user support, and vendor coordinationA stable role with opportunities for technical growth and developmentClear pathways to deepen expertise within IT Operations
This role is posted under the title Product Specialist to more accurately reflect the scope and responsibilities of the position. The official internal title is Marketer / Senior Marketer.
JOB PURPOSE
The Marketer supports the sales team within an assigned geographic region by managing pricing and promotions for a designated range of electronic components. This role involves analyzing and responding to market trends, maintaining profit margin accountability, negotiating with suppliers, and preparing daily quotations, pricing, and gross profit reports. The position requires close collaboration with branch offices to ensure alignment and maximize sales performance.
PRINCIPAL ACCOUNTABILITIES
Evaluate sales opportunities (via phone, e-mail, or bills of material) and establish market resale prices to Sales through quoting competitively.Negotiate special pricing with suppliers.Provide Sales team with information and tools necessary to support customer.Monitor and control the release of orders, analyze and interpret reports for management.Drive and develop the product area with Sales and Customers, responsive to turns opportunities.
JOB CONTENT
Responsible for achieving sales targets and profitability.Having the knowledge to quote to win on time for key branch customer opportunities.Work with suppliers and the sales force on daily requirements.Responsible for overall margin for relevant Product classes.Obtain and enforce Ship & Debit program wherever relevant.Monitor backorder register on a daily basis.Authorize CBO change and cancellations.Authorize price release.Maintain quote log and supplier activity log.
JOB REQUIREMENTS
At least a Diploma or Degree qualification in a relevant field of study.2 years of prior relevant working experience is highly advantageous.Strong business, analytical, and organizational skills with computer proficiency.Responsible, committed, and results-oriented with excellent communication and negotiation abilities.
Work Location: ESR BizPark@Changi (short walking distance from Expo MRT station)
JOB PURPOSE:
The VMI Programs Manager is primarily responsible for developing and implementing ‘service excellence’ standards and operating procedures in support of the Company’s specialized inventory management programs which are offered to our customers; such as BIM, VBIM, and Consignment Programs.
The role includes responsibility for project management of various process improvement initiatives and development of standard operating procedures (SOP) related to the INVENTORY MANAGEMENT DEPT dept and Sales Branches as defined by region, territory and/or country, as required. PRINCIPAL ACCOUNTABILITIES:
Manage the VMI Programs team who are focused on providing service excellence through on-line system-management of the inventory programs with our customers and sales branches.Provide quality solutions to issues & challenges faced by the VMI Program team and sales branches in servicing the various programs.Ensure that the VMI department goals and objectives are met through regular communication and feedback with the team. Develop and implement standard operating procedures which focus on providing effective and efficient ‘solutions’ to the daily process requirements of the Sales Branches. Assist the INVENTORY MANAGEMENT DEPT ISO Champion in obtaining and retaining ISO certification for the department. Actively participate in the growth and development of the INVENTORY MANAGEMENT DEPT department services and solutions as a member of the management team.
JOB CONTENT:
VMI Programs Management
Provide direction and guidance to the VMI Team in managing the daily accountabilities of the team, such as BIM Performance Measurement and Reporting, Bond Management Reviews, and various Consignment reports. Address the individual needs of the existing and new team members through ongoing evaluation of skill set and competencies and then provide guidance and training as required. Facilitate meetings and/or conference calls between VMI dept, sales branch and Product Marketing staff as and when necessary to address issues or challenges related to a specific customer program.Communicate BIM Performance Reports to the field and adress problem areas of underperformance with the respective sales teams to ensure the services offered in the program are meeting or exceeding the expectations of the customers and the sales branches. Work with Asia and Montreal INVENTORY MANAGEMENT DEPT dept management to ensure Asia VMI department is staying current with process automation and new tools offered by the Company. Coordinate implementation and training of new tools and programs for the department as required.
RECOMMENDED CREDENTIALS:
QUALIFICATIONSAt least a Degree in Supply Chain Management or related field EXPERIENCESAt least 5 or more years of work related experience in Electronics industry, preferably with minimally 2 years management experience.
COMPETENCIESComputer knowledge – MSOffice, MS Outlook, Access database, keen to learn new software as needed.Has a strong relationship and network through all levels of the organization Identifies the needs and expectations of others and acts upon them.Systematic & Organized Work ethic based on Service Excellence, Commitment and IntegrityStrives to exceed expectations by providing acceptable solutions
Work Location: ESR BizPark@Changi (short walking distance from Expo MRT station)
JOB PURPOSESupport the promotion, implementation, and program management of Supply Chain Solutions for Future’s key customer base.Drive deeper customer engagement by increasing the number of product lines sold under the program and ensuring effective material management practices are embedded in customer operations.Contribute to long-term customer retention by creating value-added solutions that optimize inventory, streamline procurement, and increase switching costs for competitors.
PRINCIPAL ACCOUNTABILITIESIncrease the percentage of customer billings done through e-Commerce (as measured by the FIRST Scorecard report).Achieve this through:Working alongside Sales Leaders (VP/Director/Manager) to identify and focus on strategic customers.Assisting in training branch and sales staff on how to position and communicate the benefits of Supply Chain Solutions.Supporting customer presentations and solution implementation.Leading program coordination and rollout of Supply Chain Solutions across assigned accounts.Providing program management oversight and implementation support for cross-departmental supply chain initiatives, with a focus on material flow, inventory accuracy, and demand planning.
KEY RESPONSIBILITIESAssist in preparing and delivering presentations to potential customers.Help conduct training sessions for sales and branch personnel.Participate in the end-to-end implementation of Supply Chain Solutions, ensuring material management processes (inventory control, replenishment, forecasting) are aligned with customer needs.Attend regular meetings with Sales Leaders to align on customer priorities and planning.Support the coordination of internal projects related to supply chain initiatives, including program timelines, resource allocation, and risk management.Gain exposure to consultative solution selling, cross-functional collaboration, and structured program management methodologies.
REQUIREMENTSA Degree in Supply Chain Management, Logistics, Business Administration, Engineering, or a related field.MBA or equivalent postgraduate qualifications are an added advantage, but not mandatory.Candidates with strong academic qualifications and/or relevant certifications will be considered in lieu of professional experience.Preferred certifications include:APICS CPIM (Certified in Production and Inventory Management)APICS CSCP (Certified Supply Chain Professional)PMP (Project Management Professional)Lean Six Sigma Green/Black Belt
KEY COMPETENCIES & ATTRIBUTESStrong interest in material management, program management, and process improvement.Good presentation and communication skills; able to engage confidently with internal teams and customers.Willingness to learn and develop consultative selling skills.Ability to work collaboratively in cross-functional teams and manage multiple projects simultaneously.Open to frequent travel (up to 50% of the time).Self-motivated, organized, and proactive in managing tasks, timelines, and learning opportunities.Strong analytical skills with the ability to interpret supply chain data and recommend improvements in inventory and materials flow.
JOB PURPOSE:
The Operation Excellence Executive is part of the Global Logistics Innovation center, responsible for supporting the Distribution Centre (DC) operations, system procedures, and projects. The role requires a strong and deep understanding of DC best practices to propose initiatives and assists the management in making informed decisions on process improvements and innovation projects.
PRINCIPAL RESPONSIBILITIES:
Support, assist in coordinating and executing warehouse management system, automation and ERP integration projects, from exploration to implementation, locally and globally (when applicable).Initiate and coordinate both systems and process improvements to improve efficiency and minimize mistakes.Plan and setup warehouse layouts for existing and new facilities, ensuring optimal warehouse space utilization without compromising process flow and efficiency. Generate regular reports and operational statistics to support management decision-making.Develop and maintain the standard operating procedures (SOPs) of receiving, outbound process, dispatch, and inventory management.Collaborate with cross-functional departments to align and communicate new procedures and best practices.Deploy new procedures and conduct training sessions to ensure smooth implementation.
RECOMMENDED CREDENTIALS:
QUALIFICATIONS & EXPERIENCES
Bachelor’s degree in Logistics, Supply chain Management or Business Administration.3-5 years working experience as a warehouse planning executive in Logistics MNC environment. Fresh graduates with strong academic backgrounds, relevant internship experience, or project experience are welcome to apply. Hands on experience with warehouse management software and databases (SAP preferred) is an advantage.
COMPETENCIES
Advanced technical skills in Microsoft Office ApplicationsDeep expertise in warehouse management procedures and best practices.Proven ability to implement both system and process improvement initiativesStrong troubleshooting skills and meticulous attention to detail.Analytical and critical thinking capabilities with a systematic approach to problem-solving.Knowledge of logistics technologies, industry processes, and global standards.Strong communications, presentation & interpersonal skills in English and Chinese languageHaving a systematic and logical approach to problem-solvingAdvanced knowledge of technology, processes, and standards.Creativity and innovation in process design and problem-solving.
PERSONALITY TRAITS
Strong team player with a collaborative mindset.Ability to work effectively under pressure and meet deadlines.High levels of integrity, dependability, and perseverance.A strong sense of urgency and proactive attitude.
JOB PURPOSE:
The Warehouse Operations Manager is responsible for overseeing all warehouse activities for an electrical components distribution business, ensuring efficient storage, accurate inventory control, and timely order fulfillment. This role requires strong operational leadership, attention to detail for high-SKU environments, and the ability to manage fast-moving, often sensitive electronic and electrical parts.
PRINCIPAL ACCOUNTABILITIES:
Inventory accuracy (%) Order fulfillment accuracy (%) Inbound and outbound productivity rates Warehouse cost per order Stock shrinkage and damage rates
JOB CONTENT:
Warehouse & Operations ManagementOversee daily warehouse operations including receiving, put-away, storage, picking, packing, and dispatch Ensure efficient layout and space utilization for high-volume, small-component inventory Optimize workflows to improve order accuracy and turnaround times Implement and enforce standard operating procedures (SOPs)
Inventory Control & AccuracyMaintain high inventory accuracy through cycle counts and regular audits Manage SKU complexity (connectors, semiconductors, cables, relays, etc.) Monitor stock levels, slow-moving items, and obsolescence risks Coordinate with procurement and sales teams for demand planning and replenishment
Quality & ComplianceEnsure proper handling of sensitive components (e.g., ESD-sensitive items, fragile electronics) Maintain compliance with safety standards and warehouse regulations Investigate discrepancies, damages, and returns (RMA processes)
Team LeadershipLead, train, and supervise warehouse staff, supervisors, and shift leaders Set performance targets and monitor productivity (pick rate, accuracy, OTIF) Foster a culture of accountability, safety, and continuous improvement
Systems & ReportingManage SAP/EWM Track and report KPIs such as inventory accuracy, order fulfillment rates, and turnaround time Supervision of the DC during off-office hours (overtime and public holidays).Facilitate execution of Warehouse Projects
RECOMMENDED CREDENTIALS:QUALIFICATIONS
Bachelor’s degree in Supply Chain, Logistics, Business, or related field
EXPERIENCESMinimum 4 years experience of warehouse or distribution operations experience, preferably in electronics/electrical components
COMPETENCIES (Knowledge, Skills & Attitudes)Proven experience managing high-SKU, fast-moving inventory environmentsStrong knowledge of warehouse operations, inventory control, and logisticsExperience with SAP/EWMFamiliarity with ESD handling standards and electronic component storage best practicesStrong leadership and team management skillsExcellent analytical, problem-solving, and organizational abilities
LEARNING & DEVELOPMENT PLANSExternal courses in supply chain management, quality management and accounting.
JOB PURPOSE:
The Projects Executive works closely with team members to help deliver Global Logistics Innovation Centre projects in a professional and timely manner. The Executive oversees the planning, execution, and delivery of warehouse-related projects such as new facility setups, warehouse relocations, automation implementation, and process optimization.
PRINCIPAL RESPONSIBILITIES:
Lead the planning and execution of warehouse projects, including facility setup, expansion, and relocationDevelop optimized warehouse layouts to enhance space utilization and operational efficiencyCollaborate with cross-functional stakeholders, including Operations, Procurement, and IT, as well as external vendors and contractorsOversee the installation and commissioning of warehouse infrastructure, including racking systems, material handling equipment, and Warehouse Management Systems (WMS)Establish and manage project timelines, budgets, and resource allocation plansEnsure compliance with health, safety, and regulatory standards throughout all project phasesIdentify and drive continuous improvement initiatives to optimize warehouse processes and reduce operational costsMonitor and report on key performance indicators such as throughput, storage capacity, and order accuracyConduct risk assessments and implement mitigation strategies to ensure project continuityFacilitate project governance through regular meetings, reporting, and stakeholder communication
RECOMMENDED CREDENTIALS:
QUALIFICATIONS & EXPERIENCES
Master/bachelor’s degree in business administration, management, or a related field5+ years working experience as a Projects Coordinator/Manager in Logistics MNC environment.
COMPETENCIES
Strong knowledge of warehouse processes, including inventory management, picking, packing, and distributionDemonstrated experience in warehouse layout design and operational optimizationProficiency in Warehouse Management Systems (WMS) and related technologiesExcellent leadership, communication, and stakeholder management capabilitiesStrong analytical, organizational, and problem-solving skillsAbility to manage multiple projects in a fast-paced and deadline-driven environment
PERSONALITY TRAITS
Team playerHighly organized individualAbility to work under pressure.Integrity, dependability, and tenacitySense of urgency
RESPONSIBILITIESSupport the day-to-day HR operation matters including but not limited to: pre-board, on-board new hires and employee exits.Maintain and update personnel files and HR system when necessaryPrepare documentation for employment status changes or updatesGenerate reports or and working on data requests for management or relevant stakeholdersAssist with the organizing of company events and engagementsUndertaking project-based work in the areas of employment, people analytics, wellbeing, employee events, benefits and/or salary benchmarking depending on business needs
REQUIREMENTSCurrently pursuing a Bachelor’s Degree or equivalent in a relevant field of study.Interested to pursue a career in HRProven ability to appropriately handle sensitive information requiredExcellent interpersonal and communication skillsSelf-motivated, collaborative and strong focus on service delivery, quality and efficiencyProficiency in the use of Microsoft Office (Word, Excel and PowerPoint) is highly advantageous but not a mustEligible to work in SingaporeAvailable to commit full-time internship
Working location: ESR BizPark @ Changi (South Tower) nearest MRT: Expo (CG1/DT35)
Applications will be considered for a 3-6 months full-time internship in 2026.
