Company Overview
Evernet Systems is a Managed Service Provider headquartered in Singapore, serving small and mid-size businesses across a range of industries. Founded 12 years ago, we believe every organisation deserves seamless, fully managed IT that simply works.
Our mission is to be the most valuable IT partner to our clients, delivering Managed IT, Secure IT, and AI-augmented Productivity. We are transforming from a traditional MSP into a Modern Infrastructure Provider (MIP), driven by our core belief in AI-augmented productivity that maximises human potential. We operate with a growth mindset: 1% improvement every day.
Our Brand Promise: Productivity and Peace of Mind - Delivered.
If you want to build something meaningful alongside the founders, be the technical backbone of a growing company, and help shape a new way of delivering managed IT - this role is for you.
Evernet Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Role Summary
This is NOT a ticket-closing role. We are hiring a hands-on Senior Systems Engineer who will be the technical backbone of Evernet Systems. If our core value “Behave Like a Winner: Take Ownership and Be Accountable” resonates with how you already work, keep reading.
Let’s be upfront: we’re not looking for an employee. We’re looking for someone who wants to build something together with us - someone who gets excited about creating new services that genuinely help our clients work smarter, and who takes pride in knowing they helped make it happen. If you just want a stable job doing the same thing every day, this isn’t the right fit. If you want to be part of building something cool that actually makes a difference for real businesses, read on.
Your primary technical depth is in Microsoft 365 and cloud infrastructure, with strong operational capability (L2+) across networking, security, virtualisation, and backup/DR. You don’t need to know everything - but when a problem lands on your desk, it’s yours until it’s resolved. You find the way, whether that’s through your own expertise, research, vendor engagement, or external resources.
You must be genuinely open to new ways of working. Evernet is building an AI-driven service model, and you will participate in product development discussions, contribute to infrastructure decisions, and eventually run the new operating model. We need someone who sees a repetitive manual process and thinks, “There must be a better way.”
Note: This is a technical authority role, not a people management role. People management (performance reviews, HR, scheduling) sits with the Service Delivery Manager. You lead through technical expertise and by sharing knowledge naturally through daily work.
Technical Environment
Cloud & Identity (Primary): Microsoft 365, Entra ID (Hybrid, Conditional Access), Exchange Online, Intune, Purview, Defender for Business, Copilot.Networking: Fortinet (SD-WAN, HA, Security Profiles), Cisco/Meraki, Ruijie.Virtualisation: Windows Server (AD DS, GPO), Hyper-V.Data Protection: Veeam Backup & Replication, Dropsuite Cloud Backup.Security: CrowdStrike Falcon, Huntress, Avanan.MSP Tooling: HaloPSA, NinjaOne, IT Glue, LogicMonitor, Keeper, ClickUp, MSPBots.
What You’ll Do
1) Technical Ownership & EscalationAct as the final technical escalation point for the entire company across support and projects.Take full ownership of every escalation - research the issue, engage vendors, pull in external resources, and drive it to resolution.Respond to L2 escalations within SLA (P1: Immediate, P2: 30 min).
2) P1 Incident ResponseLead the technical response for all P1 incidents, working alongside L2 engineers to drive resolution.Join the P1 war room (including outside business hours when escalated) and provide technical guidance until the incident is resolved.
Note: You are not on the regular on-call rotation. L1 and L2 engineers handle on-call. You are the escalation point when a P1 incident occurs.
3) P1 Incident ResponseServe as the senior technical face of Evernet to clients, building trust and credibility with business owners and decision-makers.Translate complex technical issues into clear, business-relevant language for non-technical stakeholders such as business owners and management.
4) Project Leadership & DeliveryLead complex infrastructure projects from design through deployment, acting as the technical project lead.Produce solution designs and technical documentation for client-facing projects.
5) Change Management GateReview and approve all Change Requests (CRs) for critical client systems before execution.Assess technical risks, rollback plans, and maintenance windows.
6) Monitoring & Alert OptimisationContribute to the health of the monitoring stack by identifying alert noise, false positives, and coverage gaps.Work with external partners or internal teams to tune monitoring, reduce noise, and improve signal quality.
7) Technical Documentation & Knowledge BaseReview technical documentation and KB articles produced by L1/L2 engineers for accuracy and completeness.Ensure every novel issue you resolve results in an updated Knowledge Base article within 5 business days.
8) AI & Product Development Journey (The Opportunity)This is what makes this role different from every other Senior Systems Engineer position out there.
Evernet is actively building something new - an AI-powered Modern Infrastructure Provider model. We’re not just talking about AI; we’re developing new products and services that don’t exist yet. And we want you at the table.
To be clear: the Technical Director leads the AI product development and architecture. Your role is to be a hands-on partner - testing what gets built, providing operational feedback from the field, deploying solutions to client environments, and eventually owning the day-to-day operations of the new model. You don’t need to be an AI developer, but you must be genuinely engaged in the journey.
Technical Requirements
We’re looking for deep expertise in Microsoft 365 as your primary domain, with strong operational capability (L2+) across networking, security, virtualisation, and backup/DR.
Primary Domain: Cloud, Identity & ComplianceThis is your core. Architect and manage hybrid identity environments - conditional access policies, MFA enforcement, directory synchronisation, and tenant-level administration.
Experience with endpoint management (MDM/MAM), data loss prevention, information protection, and cloud security posture management. Awareness of compliance frameworks (ISO 27001, CSA Cyber Trust/Cyber Essentials) is valued. Experience with Microsoft Copilot administration and enablement is a strong advantage.
Operational Domains (L2+ Required)Networking & SecurityVirtualisation & Server InfrastructureData Protection & Business ContinuityEndpoint Security & Monitoring
Cross-Functional DisciplinesScripting & Automation: Able to write and maintain scripts for automation, bulk operations, and reporting. PowerShell is expected. Python or Bash is a plus.MSP Tooling: Fluent with RMM, PSA, and documentation platforms. Experience with our stack (NinjaOne, HaloPSA, IT Glue, LogicMonitor) is a plus.
CertificationsRelevant certifications are valued but not mandatory. Preferred: Microsoft 365/Azure certifications (primary), CCNA, Fortinet NSE4+, Veeam VMCE.
Non-Negotiable (Pass/Fail) RequirementsMinimum 5 years’ hands-on engineering experience, preferably in an MSP or Systems Integrator environment.Strong ownership mindset - you take full accountability for escalations and drive issues to resolution independently.Expert-level Microsoft 365 capability (administration, Entra ID, Intune, Defender, Purview, Conditional Access).Strong cross-domain capability (networking, security, virtualisation, backup/DR) at L2+ level.Proven experience leading P1 incidents, conducting Root Cause Analysis, and coordinating teams under pressure.Proven experience delivering complex infrastructure projects end-to-end.Professional client communication — clear, composed, and confident with non-technical stakeholders.Comfort adopting new technologies, including AI-powered services; Python proficiency or willingness to learn preferred.Able to assess technical risk and act as a practical change management gate.Singapore-based, on-site. (Employment Pass eligible candidates welcome).
Nice to HaveExperience in multi-client MSP environments with SLA-driven delivery.SME client exposure across diverse IT and compliance needs.ITIL familiarity (incident, problem, change).Scripting/automation skills (PowerShell, Python, Bash).Relevant certifications (Microsoft 365/Azure, CCNA, Fortinet, Veeam).Familiarity with MSP tooling (HaloPSA, NinjaOne, LogicMonitor, ClickUp).Pre-sales support experience (technical sizing, scoping, sales calls).
What Success Looks Like (First 6 Months)
First 30 days:Operate as final L2/L3 escalation point, lead a P1 incident, and embed into client environments.
By 60-90 days:Fully established as escalation owner and change management gate; trusted technical contact for key clients.
By 3-6 months:Lead at least one complex project end-to-end, support pre-sales, and contribute to AI-driven service improvements.
What We Offer
Base Salary: SGD $7,000 - $8,000 per month.Variable Performance Bonus tied to measurable delivery and impact.Direct access to MD/CEO and influence over technical direction.Clear growth pathway toward Technical Manager / Head of Technical Services.Opportunity to shape and deploy new AI-powered services.A culture of ownership, continuous learning, and performance-driven growth.
Company Overview
Evernet Systems Private Limited is a growing Managed Service Provider (MSP) headquartered in Singapore. Founded 12 years ago, we believe in a world where every organisation is empowered by seamless, fully managed IT.
Our mission is to become the most trustworthy IT service brand in Singapore by delivering our clients’ desired IT outcomes. We are building an AI-driven MSP with a growth mindset: 1% improvement every day.
If you enjoy building something meaningful that you can be proud of, working directly with the founders, and winning high-trust B2B deals, you may be the person we are looking for.Evernet Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Role Summary
This is NOT an account manager role. We are hiring a Hunter.
As a Senior Sales Executive (New Business / Hunter), you will be the driving force behind Evernet’s new customer acquisition. You will prospect, consult, and close recurring managed services contracts and related project work, selling directly to business owners and C-level decision makers. Your job is to acquire clients who need Peace of Mind through a competent MSP, not just selling IT support.
You will join a lean and highly technical team (mostly engineers). There is no sales manager and no inbound marketing engine to rely on. You must be able to build a pipeline from scratch, close independently, and create a repeatable sales operating rhythm
Target Market & Deal Profile
Target segment: B2B companies with 20 - 300 employees (or equivalent complexity).Typical buyer personas: CEO/MD/Director, CFO, COO, CTO, CIO, Head of IT / IT Manager.Sales cycle: 2 - 6 months, consultative and trust-led.
Key Responsibilities
1) New Clients Acquisition (Primary)
Prospect and self-generate pipeline via outbound outreach, referrals, events, business networking and partner channels.Maintain pipeline coverage discipline (3 - 4× against target) with consistent meeting booking and opportunity creation.Develop account strategies for high-compliance industries (e.g. accounting, corporate secretarial services, legal, healthcare) and penetrate decision-maker circles.Run structured, diagnostic discovery: map pain → impact → cost of inaction → success criteria → decision process.Lead proposals, commercial discussions, negotiation, and closing - independently.
2) Consultative Selling & Executive Communication
Position managed services as business outcomes: risk reduction, uptime, productivity, compliance, cost predictability.Translate technical IT and MSP concepts into simple business language for senior stakeholders.Produce high-quality artefacts: proposals, meeting notes, follow-up emails, account plans supported by Evernet’s internal AI stack.Handle objections maturely (e.g., price, internal IT, incumbents) without pressure tactics or desperation discounting.
3) Commercial Discipline & Profit Protection
Price and package appropriately with scope control; aggressively protect gross margin and avoid ‘discounting as a strategy, option or personality’.Qualify hard before adding prospects into the pipeline (no ‘hoping’ pipeline): budget, authority, timeline, compelling event.Work with delivery teams to ensure handover quality and realistic expectations.
4) Account Ownership & Expansion (Post-Close)
Retain and expand accounts through strong onboarding ownership and stakeholder management.Drive renewals, upsell/cross-sell opportunities, and QBR-style business reviews.Handle escalations calmly and partner with Service Delivery to restore confidence (when necessary).
5) Sales Operating System (No Manager Needed)
Maintain excellent CRM hygiene: stages, next steps, accurate forecasting.Run a repeatable weekly rhythm: pipeline review, deal reviews, account reviews, forecast & gap plan.Lead with accountability and without authority: ownership of the sales activities, create clarity, follow through, drive next steps across stakeholders and communicate progress without being asked.Adopt AI tools to improve personal productivity and consistency.
Non-Negotiable (Pass/Fail) Requirements
Minimum 5-8 years B2B sales experience, with at least 3 years selling MSP / IT Services / MSSP / managed cloud services.Demonstrated ability to close SGD $50k - $150k ACV deals with 3 - 6 month sales cycles.Proven self-generated pipeline capability (outbound + referrals + partners), with measurable activity and outcomes.Strong consultative selling ability with structured discovery and business-outcome positioning.Strong executive communication (written + spoken) and ability to simplify technical concepts.Strong commercial acumen: understands MSP unit economics (margin, delivery cost, scope control, packaging).Proven account retention and expansion capability (renewals, upsell/cross-sell, QBRs).Operates independently in a lean team without a sales manager; strong ownership and follow-through.CRM and process discipline: hygiene, forecasting, consistent operating cadence.High integrity and trustworthiness; no overpromising or unethical selling.
Nice to Have
Existing Singapore business network in regulated industries.Experience selling security/compliance and cloud solutions.Familiarity with MSP tools.
What Success Looks Like (First 6 Months)
First 30 days: Build a target list + outreach cadence, book initial decision-maker meetings, and create qualified opportunities.By 60–90 days: Maintain 3-4 × pipeline coverage and show consistent meeting booking and opportunity creation.By 3–6 months: Close initial MSP deals within the target ACV range and build expansion plans for new accounts.
What We Offer
Base Salary: SGD $84,000 - $96,000 per year.OTE: SGD $140,000 - $160,000 with potential for accelerator. Direct access to founders; build the sales engine with us.A strong technical team and delivery capability to back your promises.Career growth path: opportunity to become Sales Lead / Head of Sales as we scale.Employment Pass sponsorship available for the right-fit candidate.
How to Apply
We don’t just want a CV, we want to know and see how you think. Please submit:Your resume/CVA short cover note (1-2 page), answering:Your last 3 closed MSP deals (industry, deal size, buyer persona, sales cycle, how you win)How you build pipeline from scratch (your cadence, methodology, workflow)Why would you want to join Evernet and why do you feel you are a right-fit for us?
