Job Summary The Manager, Premium Accounts & End User Sales is responsible for leading and driving the growth of Epson’s premium enterprise and government accounts within the C&G segment. This role provides strategic leadership to the End User (EU) sales team function, overseeing account management, market penetration, and revenue expansion initiatives.In addition to managing a select portfolio of high-value accounts, the Manager will lead the EU team in developing and executing structured account strategies, strengthening C-level engagement, and positioning Epson as a strategic solutions partner. The role requires strong commercial acumen, cross-functional leadership, and the ability to drive consultative, solution-based selling across complex enterprise environments.
Key Accountabilities 1. Team Leadership & Strategic DirectionLead, coach, and develop the C&G End User Sales team to achieve revenue and growth objectives.Define and execute the overall EU sales strategy aligned with corporate targets.Drive disciplined pipeline management, forecasting accuracy, and performance governance.Establish clear KPIs and ensure accountability across the team.
2. Account Strategy & Revenue GrowthOversee and manage a defined portfolio of premium enterprise and government accounts.Develop and implement multi-year strategic account plans to grow revenue and increase Epson’s share of wallet.Identify new vertical penetration opportunities and expansion initiatives.Drive adoption of Epson’s full solutions portfolio, including printing, visual communications, and sustainability-led offerings.
3. Executive Stakeholder EngagementBuild and maintain trusted relationships with C-level executives, IT leaders, procurement heads, and business decision-makers.Elevate Epson’s positioning from product vendor to strategic solutions partner.Represent Epson in high-level negotiations and contract discussions.
4. Consultative & Solution Selling LeadershipChampion a consultative selling approach within the team.Guide the identification of customer pain points and development of tailored, value-driven solutions.Support customers’ digital transformation and sustainability objectives through strategic solution positioning.
5. Cross-Functional & Channel CollaborationWork closely with channel partners (in coordination with the Channel Team) to ensure alignment and smooth deployment.Collaborate with Marketing, Technical, Presales, Service, and Operations teams to deliver integrated solutions and superior customer experience.Ensure internal alignment to support large-scale enterprise bids and projects.
6. Performance Management & ReportingMonitor overall team performance, account health, pipeline strength, and revenue progression.Provide accurate forecasts, strategic insights, and management reports.Conduct regular business reviews with key accounts and internal stakeholders.
Key Job Requirements1. Education & ExperienceBachelor’s degree in Business, Marketing, IT, or related field preferred.Minimum 8–10 years of enterprise sales/account management experience, with at least 2–3 years in a leadership or supervisory capacity.Proven experience managing large enterprise or government accounts in IT, AV, or Office Automation solutions.
2. Technical & Business KnowledgeStrong understanding of enterprise IT, AV, and managed solutions environments.Demonstrated track record of driving sustained revenue growth and leading complex, multi-stakeholder sales cycles.Experience in managing high-value, multi-year contracts and strategic accounts.
3. Leadership & CompetenciesStrong people leadership and coaching capabilities.Excellent consultative selling and negotiation skills at senior executive level.Strategic thinker with strong commercial and financial acumen.Effective communicator with strong presentation and influencing skills.Ability to drive cross-functional alignment and execution.
4. Other RequirementsSingapore-based role with travel within the country for customer engagement.Results-driven, self-motivated, and able to operate at both strategic and operational levels.