Company ProfileECOVACS Robotics is a world-leading service robotics enterprise. As a rapidly expanding global Chinese brand, our business spans major markets across the Asia-Pacific and beyond. We are currently accelerating our footprint in South Korea and Southeast Asia. We are committed to nurturing high-potential finance talent, providing professionals with a global business perspective, a comprehensive training system, and a clear career path to grow alongside our regional business.
About the RoleWe are seeking a detail-oriented and responsible for preparing monthly statements and other reports as requested, maintaining chart of accounts, general ledger entries, payment of company expenses, timely processing of vendor payments, reconciling customer debits for refunds and returned product, timely cash deposits and credit card processing, maintain good relationships internal and external to the organization, accurate recordkeeping, and assisting with the development/implementation of Accounting Department policies, procedures, methods, projects and controls.
Key ResponsibilitiesResponsible for the full accounting cycle of the company and all ledgers and bookkeeping (Daily accounts receivable/accounts payable, general ledger; financial report.).Prepares financial statements, bank reconciliations, Account Receivable, Account Payable and General Ledger analysis.Conducts and supervise all audits (Internal & External), accounting work, warehousing, logistics, and inventory control.Records financial transactions, performs month end and year end closing, updates statements/invoices & check financial records for accuracy.Conducts recording, posting, and upkeep of all journals and accounting records.Responsible for the accuracy and maintenance of all accounting records.Recording all financial transactions including purchases, sales, receipts and payments by an individual or the organization.Establishing and managing financial controls, distributions of funds and relationships with the company’s banking partners.Lead point with external CPA’s, banks, city/state/federal regulatory bodies and creditors.Resolving accounting discrepancies and irregularities.Responsible contact with Tax agencies to monitor tax declaration.
Job RequirementsAt least 7-8 years accounting experience, retail or Amazon experience is plus.Multi-culture background is plusEffective communication skills.Quick learner with strong adaptabilityUS tax knowledge, Tax experience is plus.Bachelor’s degree in accounting and California CPA License is preferredAICPA/ACCA/CICPA is preferred.
Work Location:Walking distance to Kent Ridge MRT
Company ProfileECOVACS Robotics is a global leader in service robotics, dedicated to creating innovative smart home solutions that enhance everyday living. With a strong presence across Asia-Pacific and other key international markets, we continue to expand as one of the fastest-growing global technology brands.At ECOVACS, we are committed to empowering our people. We offer a dynamic, collaborative environment with a global business perspective, structured learning and development programs, and clear career progression opportunities. Our goal is to enable talented professionals to grow, innovate, and make a meaningful impact alongside our expanding international business.
About the RoleWe are seeking an experienced E-commerce Operations Executive (DTC) to drive traffic and sales for our DTC Global Official Store in Europe. You will be responsible for developing and executing off-site marketing strategies across key European channels to engage targeted consumers and lead them to our store for higher conversions.
Key Responsibilities:Develop and implement data-driven off-site marketing strategies tailored to the European market, with a primary focus on driving traffic to the DTC Global Official Store.Utilize a wide range of marketing channels, including but not limited to Facebook, Instagram, TikTok, YouTube, Google Ads, Pinterest, and local European platforms.Design and oversee the entire customer journey from initial engagement ("seed the interest") to directing users to the store and converting them into buyers, ensuring seamless transitions between stages.Continually optimize the promotion funnel based on performance metrics, such as traffic volume, conversion rates, and average order value (AOV), adjusting campaigns to improve ROI.Oversee the management and optimization of core European online channels, including Facebook, Instagram, TikTok, YouTube, Pinterest, and Google Ads, ensuring each channel’s campaign is localized for the European market.Collaborate with local influencers, digital content creators, and industry leaders to increase brand awareness, credibility, and traffic to the official store.Develop detailed channel-specific marketing plans, including targeted content, paid media strategies, and influencer partnerships, to drive qualified traffic to the online store.Build and maintain a robust tracking system to measure and analyze key performance metrics (e.g., traffic, conversion rates, cost per acquisition (CPA), etc.).Use data insights to continuously optimize campaign performance, including ad targeting, creative assets, and bidding strategies, ensuring each marketing initiative is both cost-efficient and effective in generating conversions.Conduct regular post-campaign reviews to improve promotional strategies and refine future initiatives.Work closely with internal teams to ensure promotional efforts align with store campaigns, product launches, and seasonal activities.Ensure all marketing materials and content remain consistent with the brand’s visual identity, messaging, and customer experience guidelines.Manage relationships with external partners (influencers, media platforms, local service providers) and coordinate resources to support campaign initiatives across various channels.
Requirements:Bachelor’s degree or above, preferably in Marketing, Advertising, Communications, or related fields.3-5 years of experience in off-site DTC marketing in Europe. Expertise in mainstream European channels, with a proven ability to lead campaigns and deliver measurable results.Successful case studies in European off-site marketing (e.g., creating viral content on Facebook/Instagram, precision Google Ads campaigns, influencer collaborations) with quantifiable outcomes.Deep market insight with the ability to create precise strategies based on DTC models and European market dynamics. Understands the challenges and trends in the European market.Proficiency in tools such as Excel, Google Analytics, and platform analytics to uncover key insights and guide optimization.Strong ability to manage multi-channel campaigns and ensure timely, high-quality execution.Self-starter with the ability to independently plan and execute promotional activities, responding quickly to market needs.Effective communicator, capable of collaborating across departments and managing external partnerships.A strong understanding of DTC models and the European online market, and alignment with the brand’s direct-to-consumer philosophy.Familiarity with European data privacy regulations (e.g., GDPR).Ability to work under pressure and manage fast-paced environments.Experience with DTC brands in the smart home industry in the European market is a plus.
If you are passionate about driving growth in the European DTC market and have the expertise to execute innovative marketing strategies, we would love to hear from you!
Company ProfileECOVACS Robotics is a world-leading service robotics enterprise. As a rapidly expanding global Chinese brand, our business spans major markets across the Asia-Pacific and beyond. We are currently accelerating our footprint in South Korea and Southeast Asia. We are committed to nurturing high-potential finance talent, providing professionals with a global business perspective, a comprehensive training system, and a clear career path to grow alongside our regional business.
About the RoleWe are seeking a highly driven Customer Service to plan and execution of our Southeast Asia service operations framework. This role will be responsible for establishing localized service standards, enhancing customer experience, and driving both customer satisfaction and cost efficiency through data-driven insights and cross-functional collaboration.
Key Responsibilities1. Service Framework DevelopmentDesign, implement, and continuously optimize overseas service processes, including customer service SOPs, return & refund policies, service network planning, and dispute resolution mechanismsEnsure scalable and standardized service operations across target markets2. Vendor Selection & EvaluationIdentify, evaluate, and onboard overseas service providers (e.g., customer support outsourcing, repair vendors, logistics partners)Establish vendor selection and exit criteria based on capability, responsiveness, compliance, and cost efficiencyDefine vendor qualification standards, including language proficiency, service responsiveness, and data security compliance3. Contract Negotiation & Cost OptimizationLead contract negotiations with service providers, including defining SLAs, KPI frameworks, and penalty clausesDrive cost optimization through competitive bidding, strategic partnerships, and long-term discount negotiations4. Vendor Relationship ManagementConduct regular performance reviews and quarterly business reviews (QBRs) with vendorsDrive continuous service improvement initiativesManage service disruptions (e.g., staffing shortages, system failures) and develop contingency plans to ensure business continuity5. Team Management & Cross-functional CollaborationOversee overseas customer service and operations teams, define KPIs, and monitor executionCollaborate closely with Product, Legal, and Marketing teams to ensure effective localization and service delivery6. Customer Experience & Data AnalyticsMonitor and analyze key metrics such as NPS and CSAT, and develop actionable improvement plansLeverage customer feedback and behavioral data to propose product and service enhancements7. Risk Management & ComplianceHandle high-priority customer complaints and manage brand reputation risksEnsure compliance with global data privacy regulations (e.g., GDPR, CCPA)
Key Focus AreasDrive service cost reduction through outsourcing strategies and adoption of AI toolsEnhance customer engagement and retention through thoughtful service touchpoint design (e.g., post-sales care communication)Develop market-specific service strategies by deeply understanding regional customer behavior differences (e.g., real-time communication preferences in Korea vs. email etiquette expectations in Western markets)
Job Requirements: Bachelor’s degree in Business, Supply Chain, Customer Experience or related fields.3–5 years of experience in overseas service operationsStrong understanding of cultural, regulatory, and customer behavior differences across Southeast Asia, Korea, Japan, and AustraliaProven experience in building or optimizing overseas service frameworksExperience managing cross-time-zone and multilingual teamsFamiliarity with major global customer service platformsDemonstrated experience leading at least one overseas service operations project end-to-endPMP certification and/or Google Analytics certification is a plus
Work Location:Walking distance to Kent Ridge MRT
Company ProfileECOVACS Robotics is a global leader in service robotics, dedicated to creating innovative smart home solutions that enhance everyday living. With a strong presence across Asia-Pacific and other key international markets, we continue to expand as one of the fastest-growing global technology brands.At ECOVACS, we are committed to empowering our people. We offer a dynamic, collaborative environment with a global business perspective, structured learning and development programs, and clear career progression opportunities. Our goal is to enable talented professionals to grow, innovate, and make a meaningful impact alongside our expanding international business.
About the RoleAs the primary owner of Ecovacs’ assigned region business, you will lead distributor and coordinate internal marketing resources to achieve revenue and profit targets. You will define and execute product, sales and value‑chain strategies and participate in marketing resource allocation and strategic planning.
Key ResponsibilitiesOwn P&L accountability for assigned region; deliver revenue and profitability targets.Develop and implement product strategy and go‑to‑market plans for both markets.Design and execute sales strategies across channels (e‑commerce, retail, distributors/agents).Lead and align local agents/partners; drive partner performance and incentives.Collaborate with internal marketing, ecommerce and category teams on resource allocation and campaign strategy.Define and optimize value‑chain and channel structures to maximize margin and growth.Monitor market trends, competitor activity and customer feedback to refine strategy.
Required Skills & ExperienceProven experience with e-commerce operations, campaigns and marketplace management.Offline/retail channel sales experience.2C consumer electronics sales experience.Track record of meeting revenue and profitability targets.Experience working cross‑functionally with marketing and e‑commerce teams.Strong analytical, communication and stakeholder‑management skills.
Preferred (Nice-to-have)Experience managing distributors.
Company ProfileECOVACS Robotics is a global leader in service robotics, dedicated to creating innovative smart home solutions that enhance everyday living. With a strong presence across Asia-Pacific and other key international markets, we continue to expand as one of the fastest-growing global technology brands.At ECOVACS, we are committed to empowering our people. We offer a dynamic, collaborative environment with a global business perspective, structured learning and development programs, and clear career progression opportunities. Our goal is to enable talented professionals to grow, innovate, and make a meaningful impact alongside our expanding international business.
About the Role As a key member of the ECOVACS APJ team, this role is responsible for driving brand and marketing initiatives to support business growth across Southeast Asia and South Asia, with a primary focus on India and Indonesia.
The ideal candidate is a self-motivated and detail-oriented professional who thrives in a fast-paced, dynamic environment. This role requires the ability to think strategically while executing data-driven, comprehensive marketing plans. You will serve as a key point of contact, ensuring effective communication and execution of strategies across cross-functional teams and regional stakeholders within APJ.
Key Responsibilities: Brand MarketingLead the briefing, development, adaptation, and deployment of marketing assets, ensuring consistency and proper documentationPlan and execute innovative country-level marketing campaigns, including branding and promotional initiativesSource, manage, and evaluate local agencies to ensure delivery against KPIsSupport budget planning, tracking, and monitoring, including internal financial processesProduct Launch & PromotionDevelop and execute integrated marketing plans across PR, digital, paid media, and promotionsCollaborate with Go-To-Market and Sales teams, as well as external partners, to manage product lifecycle performanceCreate and communicate product positioning, category storytelling, and supporting materials for internal and external stakeholdersConduct market analysis, including competitor activities and industry trends, to support strategic planning and optimize sell-in and sell-through performanceBuild strong product knowledge, including relevant technologies, to develop effective communication and training materials in collaboration with Sales teamsChannel MarketingPlan and manage channel marketing budgets in collaboration with brand teams and distributorsDevelop and execute online campaigns, including product bundles and on-site communication strategiesImplement offline marketing initiatives, including POSM (Point of Sale Materials), GWP (Gifts with Purchase), and merchandising executionCross-functional Collaboration & ReportingWork closely with internal teams to align marketing strategies with broader business objectivesProvide regular reporting on campaign performance, market insights, and business impact
Job Requirements: 3–5 years of relevant experience in the consumer electronics (CE) industry or equivalentStrong interest in emerging technologies and market trends, particularly in robotic appliances, smart home devices, and connected productsProven experience in market research, brand positioning, messaging, creative development, and campaign executionHands-on experience across marketing communications, PR, digital marketing, and KOL/influencer engagementStrong analytical and strategic planning skills, with a data-driven approach to decision-makingFamiliarity with retail environments in Southeast Asia and South Asia, including experience in launching products across both online and offline channelsExperience working in multicultural environments and managing cross-country projects is a plusExcellent communication, presentation, and stakeholder management skillsAbility to work both independently and collaboratively under pressure in a fast-paced environment
Work Location:Walking distance to Kent Ridge MRT
Company ProfileECOVACS Robotics is a global leader in service robotics, dedicated to creating innovative smart home solutions that enhance everyday living. With a strong presence across Asia-Pacific and other key international markets, we continue to expand as one of the fastest-growing global technology brands.At ECOVACS, we are committed to empowering our people. We offer a dynamic, collaborative environment with a global business perspective, structured learning and development programs, and clear career progression opportunities. Our goal is to enable talented professionals to grow, innovate, and make a meaningful impact alongside our expanding international business.
About the RoleWe are seeking a detail-oriented and data-driven E-commerce Operations Executive to support our Direct-to-Consumer (DTC) business. This role will focus on optimizing online sales operations, analyzing performance data, and collaborating cross-functionally to enhance customer experience and operational efficiency.
Key ResponsibilitiesResponsible for the daily sales operations of the independent website, including participating in the formulation and management of product sales planning, marketing campaign planning, data monitoring, analysis, and reporting, backend maintenance, etc., and accountable for sales results.Responsible for planning, executing, or coordinating marketing activities related to the independent website. Work closely with pre-sales customer service, external marketing, and other departments to drive the implementation of campaign plans.Analyze and summarize operational data metrics, monitor performance, and optimize operational strategies. Collaborate closely with the marketing and advertising team to enhance conversion rates through refined post-click browsing journey management and related marketing activities. Manage inventory turnover rates, reduce inventory risks, and control costs.Coordinate and integrate resources across internal modules to ensure the smooth operation of the independent website.Participate in the development and management of project plans, facilitate information communication and feedback, and provide timely updates on project progress.
Minimum QualificationsBachelor’s degree in Business, Marketing, E-commerce, or a related fieldMinimum 3 years of experience in e-commerce operations or DTC sales operationsBasic understanding of online sales operations and digital commerce workflowsProficiency in data analysis and reporting tools (e.g., Excel, Google Sheets, or similar)Strong communication and cross-functional collaboration skills
