Join a world-class international school and help shape the journeys of families from first enquiry to first day.
Dulwich College (Singapore) is seeking an experienced, data‑savvy and service‑driven Admissions Manager to lead the daily operations of our Admissions Office. This is a key role responsible for ensuring a high‑quality experience for prospective families, delivering reliable enrolment insights, and optimising systems and processes that support the College’s strategic goals.
About the Role
The Admissions Manager oversees the full admissions lifecycle from initial enquiry, through to enrolment and handover to academic teams, while leading a team committed to exceptional service. You will be the operational and data owner for admissions systems, providing accurate reporting, forecasting, and insight to College leadership.
This role is ideal for a collaborative, analytical, and customer‑focused professional with strong experience in admissions or other data-rich operational environments.
Key Responsibilities
Data, Reporting & InsightsLead the collection, cleansing and analysis of admissions and enrolment data across all platforms.Produce dashboards and reports for senior leadership (weekly, monthly, termly) showing pipeline health, conversion metrics, capacity usage and key KPIs.Build enrolment forecasts and scenario models using historic trends, cohort analysis and market data.Translate insights into clear, actionable recommendations that improve conversion and experience.
Systems Ownership & Process ExcellenceServe as system owner for OpenApply and its integrations with iSAMS and other College systems.Maintain optimal system configuration, user permissions, automations and audit trails.Partner with IT/Data teams to enhance data quality and streamline workflows.Lead UAT for upgrades and maintain training materials and documentation.
Admissions Operations & Customer ExperienceOversee all stages of the admissions journey: enquiries, applications, assessments, offers, acceptances and onboarding.Set and monitor service-level standards to ensure a timely, personalised experience for all prospective families.Lead the scheduling and execution of school tours, open houses, assessments and special events.Coordinate closely with academic staff on placement decisions and student transitions.Oversee the student withdrawal process with accuracy and sensitivity.
Market Intelligence & PositioningConduct ongoing market and competitor research to identify emerging trends and parent expectations.Produce concise insight briefings that inform marketing and strategic planning.
Team Leadership & Office ManagementLine‑manage Admissions Officers, providing coaching, goal setting, performance development and daily operational support.Plan staffing, cover and workflow distribution to ensure high-quality throughput.Foster a collaborative, service-oriented and values-aligned team culture.
Compliance, Data Governance & RiskEnsure compliance with PDPA and the College’s privacy and safeguarding policies.Maintain risk registers and mitigation plans for data, systems and processes.Uphold safeguarding and safer recruitment standards at all times.
Skills, Qualifications & Experience
We are looking for someone with:A degree or equivalent qualification; training in data analytics, information management or CRM administration is an advantage.Proven experience in admissions, enrolment management or data-intensive operational roles.High proficiency with admissions or CRM platforms (e.g., OpenApply, iSAMS).Strong data skills, including dashboarding (Excel, Power BI) and forecasting.Experience managing teams and improving processes.Excellent communication and interpersonal skills with diverse, international families.A service mindset, attention to detail and the ability to remain composed under pressure.Strong organisational skills and the ability to manage multiple priorities.A curious, solutions-driven and innovative approach to streamlining and enhancing user experience.
Equity Diversity Inclusion Statement
EiM is committed to diversity within its team, organisational practices, policies and culture. It recognises that people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and it encourages and leverages these differences to make its work more relevant and approachable. EiM will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background. EiM strives to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. It expects everyone who works with it to share this commitment and to act accordingly, as it aspires to best serve the EiM mission and its community.
Safeguarding Statement
Dulwich College (Singapore) is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices which are aligned to the recommendations of the International Task Force on Child Protection. We hold ourselves to a high standard of effective recruiting practices with specific attention to child protection. All appointments are subject to an interview, identity checks, criminal record checks, social media checks, and successful references.
PEI Registration Number: 201027137D. Period of Registration: 09 January 2024 to 08 January 2028
Shape futures. Welcome families. Make a meaningful impact.
Are you passionate about helping families find the right educational home for their children? Do you thrive in a warm, fast‑paced, multicultural environment where every day brings new conversations and connections?
Dulwich College (Singapore) is looking for an outstanding Admissions Officer to join our vibrant community and play a key role in welcoming new families to our College.
In this front-facing position, you’ll guide parents and students through one of the most important decisions they’ll ever make - their school journey. You will be part of a supportive, highly collaborative Admissions Team dedicated to creating an exceptional experience from the very first enquiry through to a student’s first day at school.
This is an opportunity to be part of a world‑class international school and contribute to the exceptional service we are known for.
As an Admissions Officer, you will help families feel confident, informed, and valued throughout the entire admissions process. Your responsibilities will include:
Admissions & Parent ExperienceProviding warm, professional administrative support as you process applications and guide families through the admissions pipeline.Overseeing and conducting assessments for prospective students.Responding to enquiries by phone, email, and meeting walk‑in visitors with professionalism and care.Leading engaging one‑to‑one and group tours of the College and confidently answering questions about our curriculum, class sizes, faculty, and campus life.
Community & EventsSupporting Open Mornings and other admissions events that showcase our College.Assisting with key initiatives that highlight our school culture and community.Helping to ensure a smooth, welcoming onboarding process for new students and their families.
Systems & ReportingMaintaining accurate student records and admissions databases.Creating admissions‑related reports and insights for the College Leadership Team.Ensuring data integrity and seamless internal processes.
Collaboration & Relationship BuildingWorking closely with academic teams and support departments to stay updated on curriculum developments, school activities, and community initiatives.Demonstrating personal leadership that inspires a positive, supportive environment for families and colleagues.
What You Bring to the TeamThe ideal candidate will have:Experience in a similar role within the education sector (highly desirable).Knowledge of international schools and familiarity with the Singapore market.Experience working with children and/or a genuine enthusiasm for international education.Excellent interpersonal and presentation skills.Strong written and verbal communication skills in English, with the confidence to engage with parents, students, and senior leaders.Outstanding organisational skills, with the ability to multitask and meet deadlines in a dynamic environment.Proficiency in Microsoft Office (Word, Excel, PowerPoint) and comfort working with data.
If you enjoy helping families feel welcomed and informed, and you’re excited to contribute to a globally recognised international school, we’d love to hear from you.
Equity Diversity Inclusion Statement
EiM is committed to diversity within its team, organisational practices, policies and culture. It recognises that people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and it encourages and leverages these differences to make its work more relevant and approachable. EiM will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background. EiM strives to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. It expects everyone who works with it to share this commitment and to act accordingly, as it aspires to best serve the EiM mission and its community.
Safeguarding Statement
Dulwich College (Singapore) is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices which are aligned to the recommendations of the International Task Force on Child Protection. We hold ourselves to a high standard of effective recruiting practices with specific attention to child protection. All appointments are subject to an interview, identity checks, criminal record checks, social media checks, and successful references.
PEI Registration Number: 201027137D. Period of Registration: 09 January 2024 to 08 January 2028
