PRINCIPAL RESPONSIBILITIES:
1.Customer ServiceA point of contact to provide end to end (E2E) customer serviceHandle customer problem and job serviceTracking and follow up customers’ queries
2.Provide consultation to customers on bank’s products/services’ specifications and assist customers on banking transactions such as:-
a) Account Opening OperationPreparation of various business application form documentsCoordinate and work closely with Operation Team to complete customer’s queriesMeeting customer with Relationship Manager to provide onsite support.b) Account ClosureSignature verification, arrange closure of accounts and funds remittance.c) PricingAssist Term Deposit interests rate fixingd) Transaction & ReceiptSupport and assist business units/support team on:Customer transaction information or notification of exceptionsTransaction processing, tracking, control, inquiry, advices, etc.Monthly statement or transaction advicesFax transaction (Codefax)Mailing Handlinge) CreditAssist in checking credit limit availability and preparation of loan instruction (Drawdown / Rollover / Repayment).f) E-Banking ServiceApplications, amendment of and follow-up of e-Services (EB/MMAS/CODE FAX product application, etc.)Assist customers on e-Services related matters such as MMAS password reset, MMAS resend etc.3.System MaintenanceMaintain and record customer service details and follow up matters in customer service system (I-Call).4.Policy, Procedure & Working ManualTo update and maintain team’s policy, procedure & working manual whenever needed.
5.ReportPrepare Code Fax Daily Reconciliation and other Ad-Hoc Reports
KEY COMPETENCIES
Diploma / Degree Holder with minimum 3 years of relevant Corporate Banking operational banking experience.Understanding of banking products, operations, systems and procedures.Understanding of regulatory and internal management reporting requirementsStrong team spiritGood communication skills, courteous and tactful.MS Office skills.
PRINCIPAL ACCOUNTABILITIES:
Client onboarding and ongoing KYC : to work closely with customer, onboarding team and compliance team to ensure smooth onboarding / KYC / CDD / AML in time.Client servicing: to ensure day-to-day customer queries are handled in a timely manner.New business: to support the relationship managers in assessing the viability of the new transaction, in ensuring timely submission of account opening, credit proposals, deal presentation slides and manage the credit process and turnaround time. To attend roadshows and make customer visits with relationship managers Ongoing account monitoring and customer relationship managing : Be able to : ensure timely submission of periodically account reviews and loan reviews, conduct post-lending monitoring of approved conditions/covenants. To raise waivers arising from deviations from bank policies and approved conditions/covenants.develop and manage customer portfolios as well as conduct regular credit reviews to maintain healthy loan portfolios; visit customers periodically with RM to update the latest situations of customers and develop new business;implement transaction monitoring, ask customer provide transaction information or supporting documents.Regulatory: to ensure regulatory checklists are completed and maintained in accordance with bank policies and requirements. Any other duties that may be assigned from time to time by HOD and RM.
KEY COMPETENCIES:Minimum years of experience : 1-3AML / KYC knowledge and experience credit and financial analysis skillsPresentation skillsProduct & Market knowledgeOperational and administrative skillsCommunication &interpersonal skillsBasic customers’ relationship management skillsAnalytical and problem-solving/decision-making skillsA team player and can work independently
JOB PURPOSE:
To originate, develop and cross-sell business in compliance with the bank’s strategy and within the regulatory and risk parameters.
To efficiently manage the bank’s existing corporate assets portfolio.
To focus on businesses which are sound and profitable with consideration being given to the risk aspect of the targeted businesses.
PRINCIPAL ACCOUNTABILITIES:
Approximately 5-10 years of relevant banking experience.Prior experience and have good client contacts in the Singapore, Malaysia, Taiwan, Hong Kong and China markets.Experienced in dealing with middle-large corporate clients, with knowledge of Malaysia , Singapore, and Greater China market. To originate (including cold calling) and develop business in compliance with the Bank’s strategyBe familiar with corporate banking products, including but not limited to loan/trade finance products and loan/trade facility credit application written-up, and cash management product,. Cross-sell among product business units and inter-branch.Experience in the entire credit process from deal acquisition up to conclusion (including documentation).Acquiring and evaluating new accounts.Preparing term sheet and structuring credit facilities, performing credit assessment of financial statements, cashflow projections, sensitivity analysis, periodic credit reviews of the existing accounts and loan documentation.Experience in KYC/AML processAchieve bank’s KPI in line with MBO.
KEY COMPETENCIES:Strong marketing acumenStrong relationship management skillsSound credit, financial analysis and cashflow projection skillsPresentation skills and negotiation skillsProduct & Market knowledgeCommunication & interpersonal skillsAnalytical and problem-solving/decision-making skills, Result-oriented. Ability to work well in a team.The candidate is capable to conduct credit analysis on Singapore company, Malaysia company, Taiwan parent group and China parent group (financial report in Chinese)
JOB PURPOSE:To assist Team Lead /Department Head in the daily running of the Operation Department. To supervise the Operations team to conduct Trade AML and Trade transactions.To ensure that work is diligently completed according to schedule and operations requirements.To perform stringent checks on work done by subordinates and to ensure operations run smoothly.To report any irregularities transaction to the Team Lead / Department Head.To carry out any other duties that may be assigned by the superior from time to time.
PRINCIPAL RESPONSIBILITIES:Import Trade related Transactions (LC Issuance, Amendment, Shipping/ Bank Guarantee /SBLC and Import Document checking, Collections, Invoice Financing and TR Loan transactions etc)Processing/ authorized LC Issuance / Amendment transactions. Processing/ authorized shipping guarantee, bank guarantee and SBLC transactions.Processing/ examine Import document and collection document (DA/DP).Processing/ authorized acceptance for usance import document and DA transaction. Processing/ authorized Invoice Financing and DA, DP finance. Processing/ authorized payment for import document, collection document (DA/DP) and Invoice financing transactions etc. Ensure that all applications / transactions are in strict compliance with approved terms and conditions. Export Trade-related Transactions (LC Advising, LC Confirmation and Export Document checking, Forfaiting, OA Loan transactions etc)Processing/ authorized LC Advising / LC Confirmation transactions. Processing/ examine Export document and collection document (DA/DP). Processing/ authorized export OA, DA, DP finance. Processing/ authorized acceptance for export document and DA transactions.Processing/ authorized payment for export document, collection document (DA/DP) and OA Loan etc.Processing/ authorized factoring transactions.
Financial Institutions related Transactions (Trade Loan, Reimbursement Finance, Unfunded Risk Participation and Funded Risk Participation etc)Processing/ authorized trade loan, reimbursement finance and funded risk participation drawdown, rollover and repayment transactions.Processing/ authorized unfunded risk participation transaction and collect fee.Processing/ authorized outward remittance transactions of trade loan and Financial Institutions related transactions.To monitor overdue transaction for all trade and Financial Institutions transactions and inform Team Head/ Head of Department /RM if transaction is not settled on due date.Check weekly trade bills reports and monthly trade finance outstanding report.Liaise with customer, RM on Trade related matters.Participate related projects of Trade and AML including system enhance/UAT and establish new product.Assist Team Head/Department Head to review relate P&P and working manuals of Trade and AML.
Anti-Money Laundering (AML)Perform AML name screening checks for trade and Financial Institutions transactions according to the Guideline/Manual on Managing Trade-Based Money Laundering and Terrorist Financing Risks.Obtain appropriate approval from Compliance for transactions involving FATF/OFAC sanctioned countries.Manage Trade AML/CFT queries from internal stakeholders.Perform AML assessment via AML System on all trade finance transactions and related SWIFT messages.
KEY COMPETENCIES:
Good knowledge of UCP600, URC522, ISP98 and ISBP.Working knowledge of SWIFT Alliance operations.Sound awareness on Prevention of Money Laundering /Terrorist Financing.Good understanding of operational risk issues.Good interpersonal communication skills.PC skills in Microsoft Word, Excel. Diploma /Degree holder with a minimum of 5 years of relevant operational banking experience.
