The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).
Job SummaryThe Senior Merchandising Manager – Japanese Brands Portfolio sits at the heart of Club21's buying and planning function, with full ownership of OTB strategy across the Japanese brand portfolio. Working at the intersection of creative brand vision, data-driven trading, and omnichannel retail execution, this role demands equal parts analytical rigour and relational warmth. You will collaborate closely with Retail Operations, Marketing, Finance, Logistics, Merchandise Planning, Customer Insights, and GM to maximise full-price sell-through performance across all channels.
Job Responsibilities
OTB Ownership & Strategic Merchandise PlanningOwn and manage the Open-to-Buy plan across the Japanese brand portfolio, ensuring alignment with COMO Group's commercial strategy, brand positioning, and seasonal financial targets.Lead pre‑season analysis and define buy quantities, newness ratios and reorders.Lead seasonal range planning and option counts, defining width/depth, size curves and colour flows that are appropriate for country’s customer segment.Align OTB with topline revenue and margin objectives in partnership with senior leadership; manage intake pacing and stock replenishment for capital efficiency throughout the season.Principal Negotiation & Relationship ManagementServe as the primary commercial liaison for Japanese brand principals, cultivating trusted, long-term partnerships built on transparency and mutual ambition.Lead seasonal buying negotiations — price terms, exclusive edits, first-to-market access, collaborative marketing commitments, and return-to-vendor arrangements.Represent Club21 at trade appointments and buying weeks in Japan and globally; manage escalations with maturity, acting as a credible bridge between business and partners.Performance Analysis & Sell-Through OptimisationWork with Merchandise Planning to build robust sell-through reporting, product-level analysis, and forward-looking demand forecasts.Identify underperforming lines early; deploy markdown, promotion, transfer, or liquidation strategies to protect margin and reduce residual stockholding.Drive full-price sell-through through agile reordering and in-season buys; contribute to post-season OTB reviews to continuously refine buying accuracy.
Omnichannel Merchandising & Cross-Functional ExecutionDevelop channel-specific assortment strategies spanning flagship retail and e-commerce; apply online demand signals (browse, conversion, AOV data) to inform physical store buying and VM prioritisation.Partner with Retail Operations and Logistics on O2O inventory flows — ship-from-store, click-and-collect, and endless-aisle fulfilment — and with Marketing on product launches, editorial activations, and CRM-driven clienteling.Coordinate closely with Finance on OTB budgets, markdown provisions, and margin reporting. Leadership & Team ManagementLead and develop team members, set clear objectives, KPIs and development plans. Foster a high‑performance, data‑driven and customer‑centric culture within the merchandising team.
Job RequirementsEducation & LanguageDegree in Fashion Merchandising, Business Administration, Retail Management, or a related field preferred. Working proficiency in Japanese (spoken or written) is a significant advantage given the nature of the principal relationships.Skills & ExperienceA commercially sharp merchandiser with 5+ years in a leadership role, owning OTB, buying cycles, and brand P&L. Proven experience managing Japanese or Asian designer brand portfolios is essential, with direct familiarity with the Japanese market ecosystem and trade fair participation strongly preferred. Background in multi-brand specialty retail or luxury department store environments, across both physical and digital channels. Exposure to Southeast Asian markets (Singapore, Malaysia, Thailand, Indonesia) is an advantage.Technical ProficiencyData-driven decision-maker comfortable in BI dashboards, planning systems, and boardroom presentations; familiar with digital commerce metrics and their integration into omnichannel planning.Awareness of ERP/OMS environments (SAP, Microsoft Dynamics, or similar) and emerging AI-assisted forecasting tools.Stakeholder & Relationship SkillsA natural relationship builder who leads with warmth and earns trust over time. Culturally intelligent, with particular sensitivity to Japanese business culture — including communication style, hierarchy, and relationship tempo. Composed under pressure with strong negotiation skills.Personal AttributesMature, discreet, and dependable. A creative commercial thinker who takes ownership and thrives managing multiple brands and planning cycles simultaneously. Experience mentoring merchandisers are expected.
The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).
Job SummaryWe are seeking a proactive and detail-oriented Marketing Coordinator to manage and execute direct mail, SMS, and email. This role involves overseeing campaign scheduling, setup, testing, and ensuring brand and compliance standards are met. You will support tactical promotions from concept to execution, manage vendor relationships, prepare reports, handle administrative tasks, and assist in integrated marketing planning alongside the director. The ideal candidate is organized, creative, and capable of managing multiple projects in a fast-paced retail environment.
Job ResponsibilitiesSupport all content marketing efforts across all integrated media touch points, such as: Collate promotional content for updates Assist in execution and co-ordination of digital content uploads on e-commerce and social media platforms Assist in execution and co-ordination of content for eDM marketing Manage Club 21 Direct Mail, SMS & Email Marketing for corporate & brand communications (including managing of calendaring, requests, setup and testing)Ensure brand consistency across all campaigns and messages & that emails follow industry policies and best practicesManaging tactical promotions end to end. This include conceptualization, briefing the creatives, printing of collaterals, distribution of collaterals to the stores, mailing of materials to members and tracking of promotion results (ad-hoc)Working with the team on members’ year end gift wrapping and arrangement of courier of giftsSMS & Email Campaign management for corporate & brand communications (responsible for the set up and testing of each blast to ensure that blasts are error-free and approved by respective owners)Manage and liaise with vendors to develop programme collateralsPrepare monthly reports, ad-hoc store reports or store call listsUndertaking daily administrative tasks to support the functionality and coordination of the department’s activitiesAssist in administrative and operational functionsCo-ordinating with and reporting to director to support in the gathering of requirements for an integrated marketing plan.Attending and organizing sales promotional events and exhibitions.Acting as liaisons between suppliers
Job RequirementsDiploma/Degree in Marketing/Business Management or equivalentAt least 1-2 years experience in MarketingProactive, strong sense of responsibility, ownership, initiative and ability to work under pressure to fulfill assigned dutiesDetail-oriented with solid follow through skillsMotivated and task driven with ability to handle multiple assignmentsStrong interpersonal and communication skillsGood organizational and time management skillsStrong team player with good interpersonal and communication skillsDynamic and comfortable working in a fast-paced environment.
The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).
Job SummaryAs an HR Executive, you are passionate about people and willing to support them in any HR related matters. You possess the motivation to improve employee experience and HR processes through our dedicated resources. You will help to manage the day-to-day operations of the Human Resources Dept and at the same time support a wide range of activities.
Job ResponsibilitiesCoordinate full recruitment cycle including job postings, shortlisting, interviews, pre-employment checks, offer preparation for Part Timers and compiling required documentations to Payroll.Support recruitment process for Full Timers.Participate in recruitment drive/career fair.Handle work pass applications, renewals, and cancellations (WP/SPass/EP).Checking of payroll hours of our hourly-rated staff in preparation for monthly payout.Processing of invoices.Administers and maintains updated data in HR systems.Propose and develop employee initiative activities for the COMO Group to improve employee engagement and retention.Any other HR matters/projects as and when assigned by the manager.
Job RequirementsMinimum Diploma in HR Management or equivalentMinimum 1 year of relevant working experienceProficient in MS Office applicationsKnowledge of BIPO will be an advantageGood understanding of local employment and legislation
The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).
Job SummaryThe Retail Operations Director leads the Singapore retail network across multilabel concepts, setting the commercial direction and ensuring stores deliver inspiring experiences that feel both contemporary and true to each brand’s identity. This role shapes the retail vision, elevates client experience, develops high-performing teams, and partners with Merchandising, Marketing and Creative to bring our labels to life.
This position is designed for a leader who understands the nuances of multilabel retail: balancing diverse brand needs, shaping commercial priorities, and building a retail culture anchored in passion, creativity and style.
Job ResponsibilitiesOperational Excellence & Brand StandardsEnsure stores uphold modern luxury retail standards—warmly welcoming, curated, operationally smooth and visually compelling.Work hand-in-hand with Learning & Development to strengthen service rituals and engagement standards that reflect Club21’s multilabel DNA, ensuring a consistent client experience across different brand universes.Oversee and control operational compliance, store readiness, inventory accuracy and process optimisation.Drive adoption of clienteling tools, digital selling behaviours and elevated service practices.Lead improvements in conversion, traffic utilisation, client capture and service KPIs.Balance creativity with commerciality, ensuring VM elevates both client discovery and sales outcomes.
Retail Performance & Sales ManagementTogether with the Country General Manager, co-develop and support the retail strategy for Singapore, focusing on sustainable growth, store productivity and client relevance across multilabel concepts.Shape seasonal commercial priorities in partnership with Merchandising, contributing field insights on client behaviour, sell-out patterns and assortment opportunities.Own and manage sales KPIs, productivity metrics, store P&L levers and annual budgeting for Retail. Deep knowledge of Conversion drivers is key.Identify white-space opportunities, new client segments and store experience enhancements to strengthen brand differentiation.Lead weekly and monthly business reviews to assess performance, address gaps and activate strategic levers.
Client Experience & EngagementPartner closely with CRM and Marketing to shape client development strategies, segmentation priorities, outreach rituals and key client journeys.Oversee retail execution of events, activations, collaborations and VIP engagements that are aligned with each brand’s positioning.Guide teams on outreach, reactivation, top-client conversion and event follow-through.Monitor clienteling KPIs and strengthen store-level ownership of client development outcomes.
People Leadership & Talent DevelopmentLead and coach Area Managers, Store Managers and VM leaders to create an empowered, high-performing retail organisation.Build succession pipelines and capability pathways for frontline talent, focusing on service, styling, commercial acumen and leadership maturity.Shape a culture grounded in clarity, curiosity, accountability and strong client focus.Partner with HR on recruitment, development, performance management and workforce planning for retail roles.Foster an environment where diverse brands and teams can thrive under a common retail vision.
Compliance, Standards & Risk ManagementSafeguard compliance with operational standards, safety requirements and loss prevention protocols across stores.Oversee shrinkage reduction programmes, cash-handling integrity and inventory audit cadence.Ensure stores maintain best-in-class housekeeping, back-of-house discipline and operational hygiene.
Job Location: Based in Singapore
Job Requirements
Masters / Degree in Fashion, Retail Management, Brand Management or equivalentMinimum 7 years experience in fashion and/or luxury retail operations at a managerial levelProven track record in leading operational teams and driving sales across multiple stores.Deep understanding of luxury clienteling, VIP relationship management, visual merchandising and brand standards.Inspirational leadership skills in hiring, coaching and developing high-performing retail teams with a hands-on floor presence.Excellent communication skills with an outgoing personality.
