About the RoleThis role builds and nurtures long-term, profitable relationships with our company's most important, high-value clients, acting as the primary liaison to ensure satisfaction, retention, and growth by understanding needs, coordinating internal resources, delivering tailored solutions, and identifying upsell opportunities.
What You'll Do1. Key Account Management (MNC / Regional)Own and manage key MNC accounts across ASEAN and India.Expand account scope vertically within markets and horizontally across multiple countriesSupport onboarding of new regional accounts, ensuring smooth transition from proposal to implementation2. Performance & Service GovernanceMonitor operational performance against agreed KPIs and Service Level Agreements (SLAs)Conduct regular business reviews with key clients to identify performance gaps, risks, and improvement initiatives3. Customer Growth & RetentionSupport account retention through proactive identification of upselling, cross-selling, and renewal opportunitiesPartner with customers to drive continuous improvement initiatives and long-term value creation4. Cross-Functional CollaborationCollaborate with internal teams (operations, IT & finance) to resolve issues and deliver solutions that meet customer expectations
What You'll NeedDegree in Logistics, Sales & Marketing or related field7-10 years of experience in key account management and sales, in 3PL (Contract Logistics) and freight forwardingProficiency in English, strong communication and management skillsAbility to build strong relationships with customers and internal teams
Additional InfoThis position is based in Singapore and relocation assistance is not provided.
