Join us as an Assistant Manager and play a role in uplifting families and inspiring young minds. You will provide casework support to low-income families and individuals in improving their resources and ability to cope with their challenges. You will also lead our mentoring and tutoring programmes, working closely with and guiding volunteers to create meaningful experiences for the academically weak upper primary/lower secondary school students.
a) Case ManagementAssess and recommend appropriate financial assistance and other forms of support to families and individualsSupport and monitor families’ progress in improving their resources and coping abilitiesSupervise and guide new or junior caseworkers in developing their skills and competencies in case management practiceb) Programme ManagementManage the operation and implementation of the programme to ensure objectives are metOrganise and coordinate activities that promote beneficiaries’ development as well as strengthen family bonds and resilienceGuide and support team members c) Stakeholders ManagementEngage and collaborate with volunteers, partners and vendors in programme planning and implementationManage, develop and empower volunteers to enhance their capabilities and contribute to the programme
RequirementsMinimum Degree, preferably in Social SciencesHave at least 3 years of relevant working experienceHas passion to work with low-income families, students and volunteers.Good interpersonal and communication skills, with a service-oriented attitudeStrong organizing skills with the ability to work in teams and independentlyAble to engage with English / Mandarin / dialect speaking familiesWilling to work on Saturday. Off-in-lieu will be provided.Caring, responsible and resilientProactive in learning
Job Description & RequirementsWe are seeking a Data Analyst with hands-on experience in Salesforce CRM (incl. Salesforce Object Query Language (SOQL) and custom/core object model) to drive end-to-end analytics and integrate AI capabilities across our beneficiary lifecycle. You will design data models and databases, map and connect datasets to build a 360° view of beneficiaries, provide insights, dashboard, drive automation and look into opportunity to integrate AI into the workflow. The ideal candidate blends data engineering, analytics, and applied AI with strong stakeholder management - able to tell the story behind the data and translate it into better decisions and outcomes for our beneficiaries.
What You Will Work OnAnalytics & InsightsPerform in-depth analyses on datasets to deeper understanding of beneficiaries, program outcomes, and patterns; identify gaps, cohorts, drivers, and opportunities.Connect dots across multiple datasets (internal & external) to illustrate the end-to-end beneficiary journey, from data acquisition, assessment, interventions, outcomes, and longitudinal impact.Translate findings into clear narratives, visualizations, and recommendations for leadership and operational teams.Automate recurring reporting and data preparation to gain efficiency and reduce manual effort.Prepare regular and ad‑hoc reports for internal stakeholders and management.Support Board & Exco: develop executive-ready packs with insights, visualizations, and commentary.Reporting, Dashboards & Data LiteracyPartner with cross-functional departments to build, maintain, and govern dashboards (such as Salesforce dashboard, Power BI) for monitoring KPIs and business insights.Enable users with self-serve reporting and best practices for data visualization, champion data literacy and standards.Data Architecture and IntegrationDesign, propose and maintain enterprise data warehouse models (including conformed dimensions and fact tables), data dictionaries, and metadata to enable cross-system analytics, reporting and AI use cases.Build and maintain data pipelines, data mapping, and entity resolution (unique IDs/master data) to unify identities across systems; implement data quality rules and monitoring.AI and intelligent AutomationWork jointly with Digitalisation team to assess and realise AI use cases, supported by cost-benefit and value analysis, such as:Explore natural language query (NLQ) for staff (e.g, Copilot-style experiences) to let users ask data questions or build visualization in plain language and receive insights.Explore chatbot capabilities for beneficiaries (e.g., common queries, guided assistance, secure task execution) - with appropriate controls, consent, and escalation paths.Explore AI agent which can understand goals, gather right data, take actions and report back with human-in-the-loop approval in the workflow.Other use cases
RequirementsA degree in relevant field with at least 3 years of relevant experience in data analytics with hand-on experience in Salesforce CRM.Proficiency in SOQL, Salesforce object model, and Salesforce reporting/dashboards and familiarity with Salesforce data architecture.Experience with large datasets (extraction, cleaning, transform, analysis).Hands-on experience in database creation, data modelling, data mapping is advantageousAbility to translate complexity into insights for non-technical stakeholders.Salesforce certification is advantageous.Proficient with Power BI is an advantage.Good teamwork, cross-functional collaboration, stakeholder engagement and strategic thinking.
Job Description & RequirementsThe Corporate Strategy & Development Department drives CDAC’s annual planning cycle, aligning strategy, workplans, risk, and budget. You will partner departments to run the annual planning cycle end‑to‑end using a data‑driven, evidence‑based approach, support governance through policy development and Board/Committee secretariat work and drive organisation development initiatives such as capacity building and productivity improvements across CDAC.
What You Will Work OnStrategy & Performance TrackingConduct and drive annual planning cycle, consolidating a clear portfolio of initiatives with outputs, outcomes, milestones, risks, budget, and resourcing.Analyse internal and external data to inform strategy, prioritisation, resource allocation, and risk identification.Run mid-year and year end reviews; build and maintain a balanced scorecard and dashboards to track results vs targets (timeline, outputs and outcomes).Facilitate deep dives with stakeholders; recommend keep/accelerate/stop/intervene decisions and reallocate resources to priorities.Prepare strategy and decision papers for Senior Management and the Board.Enterprise Risk Management (ERM)Maintain and enhance the ERM framework and risk policy; embed risk into strategy, project gates, and budget trade-offs.Facilitate risk assessments at enterprise, departmental, and workplan levels.Maintain the enterprise risk register and track mitigation actions.Governance & Board SecretariatServe as secretariat to the Board and/or relevant Committees where required. Support forward planning, prepare agendas, papers, minutes, track and follow through on action items.Maintain and strengthen governance policies (e.g., whistleblowing), ensure compliance with relevant regulatory requirements (e.g., Charities Act), industry codes and best practices (e.g., Code of Governance for Charities and IPCs).Stakeholder Engagement & Change EnablementEngage internal/external stakeholders (e.g., department heads, programme leads, partners, agencies) to inform strategy and secure buy-in.Drive change management for key initiatives (e.g., internal communications, training, AI adoption etc.).
RequirementsA degree in relevant field with at least 3 years of relevant experience in strategic planning, committee/board governance support, data protection, analytics, policy governance, enterprise risk and compliance. Candidates with relevant training and experience in 3 or more of the areas listed are encouraged to apply.Prior experience in non-profit, public sector, social services and healthcare is preferred. Candidates from other sectors with relevant skills and experience are also encouraged to apply.Proven ability to drive annual strategic planning and review cadences (mid-year and year-end) with integrated risk and budget alignment.Experience in using logic model or Theory of Change to frame strategy, output, outcome and impact.Good Track record at producing Board/Committee/Senior Management papers.Proficient in MS Office suite of applications.Experience in Salesforce CRM, data extraction, analysis and dashboarding (e.g. Power BI) will be advantageous though not mandatory.Strategic thinking, excellent writing, synthesis, facilitation and stakeholder engagement.Fresh graduates are welcomed to apply.
Applicants are requested to include their expected monthly salary in their resume for consideration.
