YOUR ROLE
Contribute business growth through ownership of CEVA commercial relationship regionally with strategic customers across Air, Ocean, Contract Logistics, and Ground & Rail.Provide vital interface link between customer regional management team and CEVA internal operations, product, tender, and management.Provide primary point of escalation for customers across the Asia Pacific region, build relationship, and solve issues as quickly as possible with the support of the operations teams at country and regional level.Deliver performance against Net Revenue targets for the assigned accounts.Act as CEVA brand ambassador within the Luxury industry
WHAT ARE YOU GOING TO DO?Manage the globally agreed business scope between CEVA and customer operationally across the CEVA products Air, Ocean, Contract Logistics, Ground & Rail.Support global strategic reviews of account strategy, account plan and development by working closely with GKAM and regional support growth across different products and countries.Monitor agreed KPI’s for specific accounts to ensure service compliance & customer satisfaction. Work with customers and CEVA internal teams on Continuous Improvement Plans.Monitor Regional DSO of the customer receivables and take necessary actions to ensure sustainable cash flow situation on the nominated accounts.Conduct QBR’s for nominated customers together with the National KAM teams in the key countries.Ensure opportunities are identified early to inform internal stakeholders in advance for proper resource planning increasing our chances of success.Ensure CRM system is properly always maintained with all opportunities.Provide visibility to CEVA management on all the important stakeholders, escalations, and deadlines where their support is required.Work with Product on developing new solutions customized for the Luxury industry and offering competitive advantage against competitors.Maintain a high level of communication and alignment with the OKAM and TKAM assigned on the account to protect profitability and boost efficiency in customer service.
WHAT ARE WE LOOKING FOR?• Bachelor degree or level of working/thinking;• Education in transport & logistics;• 10 years in operations Air or Ocean;• Experienced in customer meetings;• Familiar with Continuous improvement methodology and analytic and visualisation tools
WHAT DO WE HAVE TO OFFER?With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROWWe value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.
YOUR ROLE
The incumbent will be a core member of the company’s Operational Excellence (OpEx) team, directly reporting to the Operational Excellence (OpEx) Manager. His/her focus will be to lead OpEx projects that leverage on in-depth data analysis and lean principles to close operational gaps and work closely together with the rest of the transversal team to support the OpEx community in driving continuous improvement efforts.
WHAT ARE YOU GOING TO DO?
Lead OpEx projects that leverage on in-depth data analysis and lean principles to close operational gaps andprovide catalytic support to the efficiency across multiple sitesCoordinate with internal subject matter experts to drive project development, align on expectations, andovercome project risksManage audit of sites, provide audit reports, define action plan and monitor action planContribute to the OpEx community by sharing knowledge of best practices and new solutions, organisingtechnical trainings and focus group workshops, developing team collaterals, etc.
Vertical 1 – Build Internal OpEx CultureSupport the roll out of an OpEx program across all logistics warehouse operations within the company, providing coaching and training to necessary stakeholdersSupport the development of a lean knowledge management framework that organises, strengthens, and diversifies the learning journey of the OpEx community in lean tools and operational excellence
Vertical 2 – Transform Customer JourneyWork closely with Hub / Operation Managers to identify new customer needs and develop action plans to close gaps in service levels or expectationsCollaborate with the subject matter experts to identify implementation opportunities for new solutions or technology that would catalyse the operational excellence standards of all logistics sitesQuality, Health, Safety, and Environment (QHSE) Responsibilities:Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparencyMaintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibilityEnsure compliance with applicable legal requirements
WHAT ARE WE LOOKING FOR?
EssentialDegree or Masters in Logistics, Supply Chain Management, Engineering, or Business with a relevant specializationAwareness and understanding of lean principles and continuous improvement toolsStrong in data crunching and analysisProficient in Microsoft PowerPoint and Excel (including pivot tables)Good and adaptive team player with strong interpersonal skills
DesirableKnowledge in VBA / SQL / database management structure is not necessary but will be a plusComfortable with presenting and communicating with customers and stakeholders within all levels of the organization
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.
YOUR ROLEThe incumbent will directly report to a Hub Manager with the key objective of providing customer-focused solutions in support of operational objectives and business development strategies. The incumbent will also indirectly report to the Operational Excellence team, which governs the framework and methodology of continuous improvement projects.
WHAT YOU WILL BE DOINGMain areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role: Leverage on lean principles to increase operational performance and optimise warehouse resources, creating value for internal and external stakeholders Spearhead continuous improvement projects within the warehouse, from process gap identification to solution design and implementation, as well as operational change management Support the Operations Manager in the monitoring and analysis of performance data such as KPI and productivity reports, as well as financial data such as billing reports and account P&L Partner with the Key Account Manager in business development efforts through maintenance of customer satisfaction and solutioning of value creation opportunities Collaborate with subject matter experts from the Innovation, Automation, and Warehouse Management System (WMS) team to implement new technology or fine-tune existing solutions within the warehouse Contribute to the Operational Excellence (OpEx) community by sharing knowledge of best practices and new solutions, and participating in technical trainings and focus group workshops Support the OpEx core team in OpEx-led events and group collateral WHAT ARE WE LOOKING FOREssential Degree or Masters in Logistics, Supply Chain Management, Engineering, or Business with a relevant specialization Awareness and understanding of lean principles and continuous improvement tools Strong in data crunching and analysis Proficient in Microsoft PowerPoint and Excel (including pivot tables) Desirable Knowledge in VBA / SQL / database management structure is not necessary but will be a plus Comfortable with presenting and communicating with customers and stakeholders within all levels of the organization Good and adaptive team player with strong interpersonal skills No experience neededLocation: Pioneer Turn
WHAT DO WE HAVE TO OFFER?With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROWWe value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.
YOUR ROLEAdministrative support for Procurement team, particularly for 3-way match in PO-GR-Invoice
WHAT ARE YOU GOING TO DO?Support in investigating & providing solutions to resolve mismatch in PO-GR-Invoice to ensure 3-way match, as part Procure-To-Pay (PTP) process.Vendor Management: Onboarding, Reactivation, Updating / making changes to vendor’s detailsCommunicate with new potential vendors to obtain the necessary documents for onboarding process, and/or update vendors detailsAssist in procurement system (WEB3) related issues. E.g. User Management, Adding of Delivery Branches, Removing BU, Updating Spend Categories, etc.Raising IT ticket to address specific WEB3 related issues, resolving requests and issues encountered by various usersContinuous improvement project (to support Procurement team)Catalogue management for WEB3Support Procurement team in sourcing activities for low value spend / projectsManage RFQ for general warehouse requirements / low value spend / projects, consolidate quotations & negotiate BAFO, provide recommendations to stakeholders for decision-making.
WHAT ARE WE LOOKING FOR?
Problem solving skills, Experience in using Microsoft Excel, Communication skills,Willingness to learn using new system / tool, Analytical skillsSourcing skills, Negotiation skills, Analytical skills, Communication skillsOnly credit bearing internshipFull time internship for 6 months
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.
YOUR ROLEThe role ensures that the Cross Border Transportation business is well-managed, remains aligned with its strategic goals, operates efficiently, and adapts to market challenges. Additionally, the role provides leadership across all aspects of the business and offers stability in both day-to-day operations and long-term growth.
WHAT YOU WILL BE DOINGMain areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:1Provides a clear vision and direction for the business, aligning goals with long-term strategy set out by Global and Regional Ground & Rail managements, Business Development, Procurement, Pricing & Solution Design, and Business Process Excellence2 Oversees daily operations, ensuring that the business runs smoothly and efficiently3 Guide subordinates and help cultivate a culture that fosters collaboration, accountability, and innovation while mentoring them to improve, enhance and maintain or exceed performance standards4 Oversees the financial and P&L health, including budgeting, forecasting, and ensuring profitability, including making decisions that drive revenues and control costs5 Support business development and expansion, through entering new markets, launching new products, or pursuing mergers and acquisitions6 Ensures that the business adheres to legal and ethical standards, promoting transparent decision-making processes and maintaining compliance with industry regulations
WHAT ARE WE LOOKING FOR10+ years in logistics and transportation including minimum 2 years of P&L managementTravelling is required between Singapore and Malaysia
WHAT DO WE HAVE TO OFFER?With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROWWe value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.
ABOUT THE ROLE?Handles Dematic Automation Improvement / maintenance and support
WHAT ARE YOU GOING TO DO?Initiate projects using innovative ideas to kick off projects to reduce and track down timeTo be able to support Automation team in terms of identifying spare parts for alternative replacement to reduce cost and lead time
WHAT ARE WE LOOKING FOR?Degree in Robotics, Mechanical Engineering, Mechatronics, or related fields in engineeringTechnical engineering skills6 months credit bearing internship
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.
YOUR ROLEProvide QHSE support and maintain and ensure compliance with IMS standards (ISO 9001, ISO 14001, ISO 45001), and other applicable standards, eg. GDP, DG, IATA CEIV, AS 9120, for CEVA Singapore at country and site level.
WHAT YOU WILL BE DOING
Maintain QHSE management system and ensure that it continues to be compliant with the requirements of ISO 9001, ISO 14001, ISO 45001, GDP and other related standards.Act as one of the liaisons to external parties on matters concerning QHSE related issues and attend to local authorities on unannounced visits.Supporting on Audit:
IMS Internal audit for all products on yearly basisRe-certification audits from certification bodiesCustomer audit: together with Product join in the customer audit and follow up with Product on the action plan for the findings until they are closed.Supplier Management, including yearly scheduling of Supplier Assessment/Audit, as required by regulatory bodies and customers.Full spectrum of Non-Conformance Management, which include tracking, follow up and ensure completion of non-conformity report raised from internal and external audits, assisting and ensuring it is meeting quality expectation and corrective action taken is effectively implemented.Regular site inspection and Gemba Walk to ensure site compliance with internal and external requirements.Support relevant QHSE training from needs analysis to planning and training delivery.Any other job relevant to QHSE as assigned by Line Manager
WHAT ARE WE LOOKING FOREssentialMinimum degree holderCertified auditor for ISO 9001, ISO 14001 and ISO 45001Certified WSH OfficerMinimum 3 years’ experience in QHSE function, preferably in logistics industry.Familiar with local legal requirements and industry-specific requirements.Good team playerReliable and able to work independentlyStrong communication and influence skills
Desirable
Familiar with other relevant standards, eg. GDP, AS 9120 and ISO 13485.Experience in healthcare, aerospace or luxury product industry.Operational knowledge in contract logistics, freight management and project logistics.Able to represent Singapore QHSE internally and externally.
WHAT DO WE HAVE TO OFFER?With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROWWe value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.
YOUR ROLEAt CEVA Lead Logistics (CLL), we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations teams located across the globe in our Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost.
Based in one of CLL’s regional Control Towers and reporting to the CLL Control Tower Operations Supervisor or Operations Manager, this role oversees daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders. This includes shipment booking, event (milestone) management, as well as timely escalation of issues.
This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.
WHAT ARE YOU GOING TO DO?
Day to day Operations:First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day businessHandle customer’s orders including related documentation, and transport booking with carriers according to specified routing and service levelMonitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions
Request and Incident Management:Handling of customer requests and supply chain incidents / disruptionsInform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise
Visibility and Event Management:Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriersFollow up on missing events and investigate data inconsistencies
Support reporting and performance measurement:Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviewsSupport analysis of standard KPIs and reports and identify / suggest areas for improvement
Supplier Management:Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance.
Process Governance:Act in accordance with all relevant CLL SOP, Work Instructions and job specific proceduresSupport implementation of changes to processes or policies as determined by the process owners
WHAT ARE WE LOOKING FOR?
Essential:Equivalent of a Diploma in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experienceMinimum 1 year of working experienceFresh graduates with logistics or supply chain related educational background may be consideredStrong computer skills and good working knowledge of Microsoft OfficeGeneral understanding of Supply Chain Management concepts and logistics processesFluency in English (both written and spoken) mandatoryAbility to work under pressure in a fast-paced environmentProven ability to get things done and a team playerHighly dependable and reliable in ensuring priorities are met effectively, good time management skillsCustomer service orientedWillingness to occasionally support work schedules outside of standard business hours (evenings / weekends), e.g., in case of urgent or emergency shipment
Desirable:Diploma in in business administration or Supply Chain Management.Experience in Freight forwarding logistics and International Supply Chain ManagementAdvanced knowledge of MS office products, Excel, PPT & WordKnowledge of transportation/warehouse management systemsMultilingual candidates a plus
WHAT DO WE HAVE TO OFFER?With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROWWe value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.
YOUR ROLEThe Operations Manager is responsible for leading and managing end-to-end operations in a 24/7 environment, ensuring seamless execution, service excellence, cost efficiency, and team performance. This role oversees a large team comprising Supervisors, Customer Service Officers, Team Leads, and Logistics Assistants, driving operational discipline, workforce planning, safety, and continuous improvement to meet business and customer requirements.
WHAT YOU WILL BE DOINGMain areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:
1 Operational Leadership · Lead and manage daily operations across all shifts to ensure uninterrupted 24/7 service delivery · Develop and execute operational plans to meet service level agreements (SLA), productivity, and quality targets · Monitor operational performance, identify gaps, and implement corrective actions promptly · Customer focused, preparation for business review, monthly, quarterly basis · Ensure compliance with operational procedures, safety standards, and company policies
2 People Management & Workforce Planning · Manage and coach Supervisors and Team Leads, building a strong leadership pipeline · Drive workforce planning, shift rostering, manpower optimization, and overtime control · Lead performance management, including goal setting, appraisals, coaching, and disciplinary actions when necessary · Promote employee engagement, morale, and retention in a high-volume, shift-based environment
3 Process & Continuous Improvement · Identify process inefficiencies and lead continuous improvement initiatives (Lean, Kaizen, Six Sigma principles preferred) · Standardize workflows and drive consistent execution across all shifts · Partner with cross-functional teams to implement system, process, or layout improvements
4 Cost, Productivity & Performance Management · Manage operational budgets, cost control initiatives, and productivity improvement plans · Track and report KPIs such as throughput, accuracy, on-time performance, utilization, absenteeism, and attrition · Analyse data trends to support decision-making and performance optimization
5 Safety, Compliance & Risk Management · Ensure strict adherence to workplace health and safety regulations · Drive incident prevention, investigation, and corrective action plans · Ensure compliance with regulatory, audit, and internal control requirements
6 Stakeholder Management · Act as the key point of contact for internal stakeholders and customers · Manage escalations and ensure timely resolution of operational issues · Support new business onboarding, ramp-ups, and operational changes
7 Key Performance Indicators (KPIs) · Service level and SLA adherence · Productivity and cost efficiency · Safety and compliance performance · Employee engagement, retention, and leadership capability · Continuous improvement outcomes
WHAT YOU WILL BE DOINGEssentialDiploma with 2-3 years’ experience preferredWorking experiences with Warehouse Management System / SAP preferredExperience in dealing with customers of all levelsCompetent in MS Office Application (Excel, Word, PowerPoint, Visio) preferredMeticulous and able to multi-taskAbility to work under pressure and deal with constantly changing environment
DesirableBachelor’s degree in Logistics, Supply Chain, Business Management, or related fieldMinimum 6-8 years of operational experience, with 3–5 years in a managerial roleProduct and System knowledge & MS Office Skills Proven experience managing large teams in a 24/7, high-volume operations environment (logistics, warehousing, manufacturing, or transport preferred)
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.
YOUR ROLEThe incumbent will be part of a larger team within the Air and Ocean department in providing seamless and customer-focused solutions to support the achievement of business objectives.
WHAT ARE YOU GOING TO DO?Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:Answer all incoming calls promptly and politelyRespond to customer enquiries promptlyBasic knowledge on cargo commodity as per IATA rules and regulationsHandle all air export shipment interface with multiple parties (internal and external customer/stakeholders) on shipment requirementsBooking of flights with procurement teamCheck on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issueEnsure all data are updated correctly in systemLiaise with overseas agents on various requirements and ratesObtain rate approval from customer before shipment departsProvide flight details and feedback to customer on freight status timelyTo ensure AED compliance and job file closures within KPIMonitor shipment uplift and transit to ensure timely arrival/delivery to consignee, as well as updating shipment delays to shipper and destination stations whenever occursGood understanding of customer’s SOP and shipment handling requirement by ensuring compliance prior to shipping, with customer satisfactionMonitor progress to achieve month end targets / annual objectives and KPISupporting others on shipment execution when necessaryProvide airfreight quotations upon applicationTake charge of Supplier’s invoice disputesTimely escalation of issues / concerns that requires broader attention and resolutionTake on all other ad-hoc tasks delegated by Supervisor/Manager
WHAT ARE WE LOOKING FOR?Minimum GCE ‘O’ levels1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageousAble to work over-time when requiredGood written and spoken EnglishPossess excellent communication and interpersonal skills
WHAT DO WE HAVE TO OFFER?With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
About TomorrowWe value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
