Join the Bacha Coffee teamGreat ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.
Job SummaryThis position primarily manages and ensures smooth sales logistics activities and processes that is in accordance with the requirements and standards of the Company, providing full support to the Sales team.As an independent team player with good communication and interpersonal skills in problem solving, this position handles all sales orders and the delivery processes which includes coordination with the respective internal and external stakeholders, preparation of necessary documentation, and other relevant duties in ensuring a smooth logistics flow.This position reports directly to the Director(s) and indirectly to the Deputy Managing Director.Within the organization, this position has primary working relationships with the other members of the Sales Logistics team, Warehouse, Finance and Sales Teams.Outside the organization, this position coordinates with the authorities and government agencies such as SFA/NEA as well as freight forwarders, local transporters and suppliers.
Responsibilities• Ensure smooth order process flow from start to end and rendering full support to the Corporate Sales Team.• Handle all sales orders including manual order entries, processing, releasing orders to warehouse for processing and arranging local/export shipments.• Coordinate with the warehouse team on all export shipments preparation, including pre-shipment tea certification arrangement with government agencies such as SFA/NEA.(i.e. Process/cut sticker labels for affixing onto products prior to delivery for certain countries, lab testing/certification of teas, FCL/LCL loading/pick up/warehouse transfer).• Process/Prepare full set of shipping documentation including manual Invoices/Packing lists, Bill of Lading, COO, Form D/E and/or Export Health Cert/Phytosanitary Cert with Authorities.• Work closely with Sales Team, Finance Team (receipt of payments) and Warehouse Team.• Provide needful logistics inquiry/information/administrative assistance to the Sales Team.• Follow up on the processes of all deliveries.• Additional functions as mandated by the Management or Supervisor.
Requirements• Minimum Diploma holders• Proficient in MS Excel & basic Words (PC Literate, Excel skills. ie. VLOOKUP, Pivot table)• Prior logistics experience in Order Processing, Shipping Documentation, Coordination Skills, and some L/C experience is preferred.• Someone who is independent with a positive Attitude.• Team player with good Communication and Interpersonal Skills in solving issues.• 5 days’ work week• Only Singaporeans may apply
Join the Bacha Coffee teamGreat ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...
Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.
The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.
Marketplace ManagementWork closely with marketplace agencies to drive sales performance, content optimisation, and advertising efficiency across all marketplaces Bacha Coffee works with like Amazon, Lazada, Tmall stores, etc.Set clear KPIs for third parties and agencies, monitor agency performance, and ensure timely delivery of campaigns, reports, and optimisations.Provide strategic direction to agencies based on business priorities and market insights.Manage and optimise marketplace storefronts to drive brand storytelling and product discovery Guide overseas partners (both subsidiaries and franchises) for the management of their local marketplaces and vet their campaign mechanics.
Sales & Performance GrowthMonitor daily and weekly marketplace performance (sales, traffic, conversion, ROI) and analyse data to identify growth opportunities and implement strategies to improve performance.Plan and manage marketplace advertising strategies, including campaign structure, targeting, and budgets, while monitoring ROAS and optimising performance across all platforms.Assist in the development and implementation of creative marketing plans aligned with the corporate strategy and brand image, across multiple marketplace platforms.Collaborate closely with internal and external teams including Design, Marketing, Public Relations, Social, to develop and implement marketplace related collaterals and plans.Manage project timelines of each marketplace campaign and new marketplace launches (including subsidiaries and franchises).Ensuring marketing standards in each marketplace are adhered to and that marketing/design guidelines are respected by partners and marketplaces .Track customer reviews and feedback and implement solutions to improve customer experience and brand perception across all marketplaces.
OperationsSupport end-to-end inventory planning, including stock forecasting, placing replenishment orders, and coordinating closely with the Operations/Warehouse teams to ensure timely fulfilment and healthy stock levels across all marketplaces.Manage safety stock levels for peak sale periods (11.11, 12.12, Prime Day, etc.) to avoid OOS and overselling.Assist in shipment tracking to ensure flow in self-run marketplaces.Conduct regular stock reconciliations between marketplace portals and internal systems to ensure accurate listings and availability. Stay updated, and sharing market trends, best practices and innovations, proposing ideas and initiatives and new marketplace potentials.
ReportingPrepare reports on the performance of all the Marketplaces managed by HQ.Ensure all partners prepare and submit timely reports to HQ regarding the performance of the Marketplaces they manage.
KPIsAchieve agreed GMV and revenue growth targets across assigned marketplaces.Optimize product listings and conversion performance through pricing, content, and merchandising improvements.Ensure high product availability and proper inventory management for all active SKUs.Plan and execute marketplace campaigns and promotions in line with platform calendars and company targets.Maintain strong marketplace store health and compliance, including ratings, customer feedback, and platform policies.
Requirements:Bachelor degree in English, Communications, Digital Marketing, eCommerce, Business or similar equivalent with minimum 3-5 years of supervisory experience.Strong communication skills with excellent command of English, preferably mother tongue.Meticulous, adaptable, creative thinker who can work independently in a fast-paced environment.Proficient in MS Office, Google Ad Words and Meta applications.Media and internet savvy.Results-driven and able to work under pressure.Experience working in the luxury industry would be a plus.Understanding of Content Management Systems (CMS).Outstanding problem-solving skills and the ability to troubleshoot website issues in a fast-paced environment.Strong time and project management skills with the ability to multi-task.
Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.
Join the Bacha Coffee teamGreat ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.
Job descriptionThis role is responsible for driving online sales and engagement through effective campaign planning, performance analysis, and on-site merchandising. This role works closely with internal teams and external partners to ensure digital campaigns are well-coordinated, data-led, and commercially impactful.
Drive E-commerce Growth & PerformanceSupport e-commerce growth across markets by executing campaigns, on-site initiatives, and digital marketing activities in line with commercial objectives.Work closely with country teams to align on campaign plans, local priorities, and performance targets.Proactively flag inventory risks and recommend corrective actions to prevent lost sales.Track, analyse, and report on e-commerce performance, translating data into clear insights and actions to improve revenue, conversion, and efficiency.
Campaign Planning & CoordinationPlan, coordinate, and execute e-commerce and digital marketing campaigns across the site calendar, including seasonal, tactical, and brand-led initiatives.Act as the key point of contact between internal teams (marketing, creative, tech, operations) and external agencies.Manage campaign timelines, briefs, and dependencies to ensure smooth and timely launches.Execute and QA on-site changes within the CMS.Support post-campaign reviews and align on next steps and optimisations.
Data Analysis & Performance ReportingMonitor and analyse e-commerce and digital marketing performance metrics including traffic, conversion rate, ROAS, AOV, and sales.Prepare regular performance reports and dashboards for internal stakeholders.Track and monitor basic ecommerce performance metrics such as traffic, conversion rate, sales, and best-selling products.Support post-campaign performance reviews by consolidating results and key learningsIdentify basic trends or issues (e.g. low conversion pages, high OOS impact) and flag them to relevant stakeholders.Assist in maintaining performance reports.Assist in building reports with CMS and plug in tools.
Site MerchandisingOwn on-site merchandising execution including homepage modules, category pages, product placement, and promotional logic.Ensure site merchandising reflects campaign priorities, inventory status, and commercial goals.Work closely with operations and supply teams to minimise lost sales due to inventory or fulfilment constraints.Continuously optimise on-site customer journeys to improve discoverability and conversion.
Requirements:Solid understanding of e-commerce marketing and digital campaigns (site merchandising, paid media, promotions).Experienced working with digital marketing agencies and translating campaign objectives into execution.Ability to influence and collaborate with global and country teams to drive sales performance.Analytical mindset, with the ability to turn data into actionable insights and recommendations.Experienced with CMS and on-site campaign execution.
Join the Bacha Coffee teamGreat ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.
Job Description: Senior Marketing Executive / Assistant ManagerThe Senior Marketing Executive / Assistant Manager supports the Marketing and Communications team by coordinating and executing luxury lifestyle & F&B retail marketing, PR activations, social media content creation and campaigns with the objective of driving sales while maintaining the brand’s luxury marketing position. This role requires an understanding of retail and digital marketing; public relations; social media management; programmatic & social advertising; and SEO.
Primary RelationshipsThe position reports to Marketing Manager.Within the organisation, this position has primary working relationships with the Marketing, PR, Social Media, Operations and Warehouse teams, as well as staff with similar positions within subsidiaries and franchises.Outside the organisation, the position coordinates primarily with service providers such as marketing, PR and media agencies; as well as within strategic partners marketing teams such as other luxury brands, malls airlines, banks etc.
Responsibilities:Coordinate with Marketing Manager on an annual marketing calendar and translate this vision into a coherent strategy which can be implemented in the local market as well as overseas markets.Implement and execute marketing campaigns that will enhance the brand’s image and positioning within the marketplace and the general public.Collaborate with relevant team to create comprehensive digital marketing strategies aligned with business goals. Identify target audiences, select appropriate digital channels, and develop tactics to reach and engage them effectively.Plan, execute and monitor marketing campaigns across various channels, including search engines, social media advertising, email marketing and content marketing. Optimise campaigns based on performance metrics and insights.Monitoring and analysing the performance of marketing campaigns, including data collection, report preparationand identifying opportunities for improvement.Assist in the development and execution of creative marketing plans that is aligned with the corporate strategy and brand image.Copywrite, edit and proof-read marketing materials in both English and/or Mandarin.Assist to respond in a timely manner to partnership and collaboration requests in order to drive both revenue and brand awareness through tie-ups, collaborations, product placements, sponsorships, events, etc. This includes outreach, contract execution and seeing through deliverables.Manage relationships with mall management team to work towards having more visibility for the brand through branding and advertising opportunities, act as the brand’s representative and point-of-contact and implement marketing campaigns to enhance brand’s image and positioning. (Branding and advertising opportunities can include negotiations for complimentary physical and digital advertisement spaces/ directional signages/ visual merchandising units/social media features or even through selected events.)Assist to strategise and respond to marketing initiatives and campaigns requested by landlords, franchisees and subsidiaries around the world.Coordinate production of branded materials and ensure consistent articulation of the brand’s desired luxury image and positioning across the brand’s advertising, print and electronic materials through marketing assets and strategic placement within vicinity of brand presence through the use of way-finders, lightboxes, posters, landlord’s website etc.Stay updated on industry trends, customer behaviour, and competitor activities. Analyse market data to identify opportunities and provide recommendations for improving marketing strategies.
Requirements:Preferred degree in marketing, business management or related.At least 3-4 years of experience in a similar role, previous experience in the luxury retail industry would be a plus.Written and spoken native fluency in English and Mandarin; additional language(s) are a plus.Proficient but not limited to MS Office, Meta & Google business management platforms, Knowledge of Google AdWords, social media management platforms, e-mail marketing and etc.Familiarity with social media (management tools, software and knowledge of social media tracking) is advisable.Detail oriented, organized resourceful and agile with an ability to adapt and problem solve.
Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.
Join the Bacha Coffee teamGreat ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.
Job Summary:Facilitate learning and development trainings and initiatives that enable employees at all levels to develop relevant competencies that allow them to perform their roles to the standards required at Bacha Coffee. To instill a sense of pride and passion that enables each employee to become a brand ambassador for Bacha Coffee. Also, to act as a Bacha Coffee ambassador with corporate and private customers at trainings, openings, and other public events such as product launches.
Primary Relationships:The position reports to the Senior Brand Experience Trainer.
Within the organization, this position has a primary relationship with the Human Resources, Operations, Corporate Sales and Corporate Communications departments in Singapore. The position has a secondary relationship with the General Managers, Trainers, Operations Managers and HR teams at Bacha Coffee subsidiary and franchise offices outside of Singapore. Outside the organization, the position coordinates primarily with vendors and service providers (corporate customers, training consultants, production houses, etc.)
Job Description:Follow instructions and guidance from Senior Brand Experience Trainer with regards to all learning and development or training issues at Bacha CoffeeDemonstrate ability to facilitate all relevant workshops and initiatives included in the Bacha Coffee learning and development curriculum to a professional standard (as laid out in the relevant Bacha Coffee facilitator guides)Proactively gather feedback from the Senior Brand Experience Trainer regarding your ability to facilitate to the Bacha Coffee standardsEnsure that training offered to Corporate Sales partners is facilitated to the same standard as those offered at the Coffee InstituteAble to multitask, prioritize and execute all learning and development duties in Singapore (Coffee Institute & Corporate Partners)Ensure that all competencies developed during Bacha Coffee training sessions (brand experience / selling / serving / managing / supervising / barman experience etc.) are checked using the correct evaluation toolMonitor the standards of training that is facilitated or delivered in all areas of operations – redirect or coach any individual who does not maintain the Bacha Coffee facilitating standardsAsk for assistance with any areas of your role where you are not confident and/or do not have the required level of competence to complete the task successfullySuggest new topics or ideas for training that will support the operation and ensure that the learning and development opportunities offered will support employees in all stages of their journeyMaintain active and high-level communication with all employees in the business – regularly visit the employees in their workspace to ensure that they feel supported and listened to – share regular feedback with the Senior Brand Experience TrainerAssist the Senior Brand Experience Trainer in establishing and maintaining an efficient and effective system that records all learning and development activitiesEnsure that individual feedback is recorded for all learning and development initiatives that happen at Bacha CoffeeAssess learning needs and adapts the facilitation approach to reflect desired learning outcomes and learner needs.Responsible for knowledge and skills transfer by delivering learning content, facilitating group discussions and responding to queriesDrive learner development and commitment to continuous learning by actively providing feedback and learner supportEvaluate curriculum effectiveness and recommends improvement areas by collecting learner feedback as well as analyzing learning delivery approaches and materialsConduct on the job trainings in Bacha Coffee locations in Singapore and globally.
Key Performance Indicators (KPI):Training completion rate: Ensuring all employees complete mandatory or relevant training modules.Knowledge & skill assessment: Measuring the knowledge retention after training.Conversion rate: Improvement in the percentage of visitors who make a purchase.Customer satisfaction: Improvement in customer satisfaction feedback and loyalty metrics.Mystery audit scores: Performance in compliance and service standards during unannounced audits.Training ROI and efficiency: Contribution to increased overall sales performance.
Requirements:Diploma/Degree in Business Administration or related disciplineTrainer Certification e.g., ACTA, ACLPExperience in the F&B and Retail industry, ideally experience in the luxury goods industryMinimally 3 years’ experience in the F&B/Retail/Learning and Development in a corporate environmentExcellent command of written and spoken EnglishExperience in public speakingProficient in MS Office Suite (Word, Excel, PowerPoint)Ability to build strong business rapport at all levelsExcellent presentation skills with the ability to conduct and follow structured training programsAble to work independently, under pressure and tight deadlinesProactive, agile and adaptable team-playerTravel out-of-town and/or overnight from time to time (less than 10%)Trainers are required to wear a Bacha Coffee uniform.Proficiency in a second language (e.g., Chinese, Arabic, Japanese, German, French, etc.)
An advantage if you possess any of the following: Experience in creating training materials or using a Learning Management SystemGenuinely enjoy working in a multinational environment and meeting different nationalities on a daily basis
Only shortlisted candidates will be notified.
Please apply with a detailed resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.
Join the Bacha Coffee teamGreat ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence. ResponsibilitiesDay-to-day IT helpdesk support, hardware setups, etcServer Administration and Network/Firewall/VPN maintenanceManage and configure POS and ERP system settingsSupport and manage store opening projects across multiple regionsLiaise with HQ IT for all group initiatives, protocols and systems implementation RequirementsDegree/Diploma in Computer Science or related studies with 3 – 5 years or more working experienceGood experience in Windows, Networking and Firewall administration, maintenance and technical supportMust have experience working in Retail and/or F&B industry.Must have working experience in at least one POS and/or ERP systemsExperience in configuring and troubleshooting network connectivity issuesGood communications and problem-solving skillTeam player and be independent in executing work-related jobs.Occasional travelling might be required Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.
Join the Bacha Coffee teamGreat ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months…Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.
Responsibilities:To liaise with our clients in assisting and attending to their orders, request, enquires and account serving.Manage corporate accounts / develop new business with corporate clients.Maintain and develop good relationship with existing customers through regular contact.Maintain and develop a high level of product and service knowledge to facilitate the explanation of our product range and their benefits to potential and existing clients.Assist in sales conferences, meetings and audits.Administer pre-sales activities of products and services such as quotations, enquiries, etc.Administer sales fulfilment activities of products and services to ensure timely delivery and completion as per customer orders.
RequirementsMinimum Diploma Holder in related fieldPrior experience in Sales, Relationship Management and/or Accounts Servicing is requiredExperience in F&B /Luxury Goods/ Hotel industry will be advantageousExcellent interpersonal and communication skillsPreferably with excellent communication skills (both written and verbal) in English and Mandarin / Japanese / Korean etc. to liaise with a wide diversity of clients (e.g. franchisees from respective countries)Proactive with strong sense of responsibility and result-orientedStrong organizational, analytical skills and follow-upAble to work under pressure and tight deadlinesPositive and accurate representation of the brand at all timesAdaptable, flexible and good team player
Join the Bacha Coffee teamGreat ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.
Job Description: Assistant IT Manager
ResponsibilitiesAnalyse business, work with key business stakeholders to incorporate IT applications and operation processes with technology solutions.Project management, tracking, monitoring and status reporting to stakeholders. Defining deliverables, resources and workplans for projects. Ensuring the timely delivery of projects.Assist the department head in organising, planning and implementing IT strategies.Ensure that all networks (including internet and wireless), systems, security and application infrastructure are running efficiently.Responsible for tasks related to IT operations, governance and risk management.Manage a team to ensure smooth running of daily IT operations, ensuring timely resolution of issues, fulfilment of requests and provision of IT related information.Manage vendors and suppliers to ensure deliverables, cost effectiveness and timeliness of services/ products.Any other duties assigned.
RequirementsRelevant working experience with IT Infrastructures and application support.Experience in Point of Sales (POS) and ERP systems like SAP and Navision/MS Dynamics is preferred.Strong technical skills and knowledge in IT infrastructure areas which includes Microsoft 365 Implementations and Deployments, Directory Services (e.g. Microsoft Active Directory), messaging and collaboration technologies (e.g. Microsoft Teams), Network infrastructure (e.g. LAN and WAN network routing). Familiarity with Microsoft Azure, AWS cloud infrastructure would be advantageous.Experience in setting up ticketing systems like JIRA, DevOps, etcCandidates proficient in Mandarin and French are preferred to support store openings in North Asia and Europe.Process-oriented and good problem-solving skills.Excellent organisational skills, meticulous and attention to details.Ability to manage multiple tasks and support different projects simultaneously and respond to changing deadlines and priorities.Performance-driven balanced with ability to collaborate effectively in a cross-functional team.Good interpersonal and communication skills, meticulous, proactive, demonstrates ability to achieve results, excellent customer handling skills and teamwork.
Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.
Join the Bacha Coffee teamGreat ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.
Key Responsibilities:1. Customer Engagement & SupportServe as the primary point of contact for customers via Brand.com and any other channels that reach the Company via email, phone, and other digital channels. Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etcRespond to customer inquiries within 1 business day, ensuring high-quality resolution and follow-up.Provide accurate and detailed information about Bacha Coffee products, services, and policies.Proactively manage customer concerns, complaints, and recovery efforts to maintain loyalty and satisfaction.2. Order & Delivery CoordinationLiaise with internal teams (digital warehouse, fulfilment, etc) to ensure smooth processing of eCommerce orders.Work with third-party logistics providers to ensure timely and accurate deliveries.Support order management during peak sales periods, campaigns, and promotions, including non-office hours as needed.3. Process Improvement & InsightsMonitor and analyse customer inquiries and trends, providing insights to improve service quality, operational efficiency, and customer experience.Identify recurring issues and suggest solutions to enhance ecommerce site and reduce friction for customers.Collaborate with Marketing and eCommerce teams to identify opportunities for upselling, cross-selling, or loyalty initiatives based on customer feedback.4. Communication & CollaborationCoordinate effectively with cross-functional teams to resolve customer issues promptly.Maintain clear records of customer interactions, issues, and resolutions for reporting and future reference.5. Guidance & StandardizationDevelop and maintain guidelines for customer communications to ensure consistent, professional, and on-brand messaging across all markets.Support country teams in responding to customer inquiries, providing templates, examples, or coaching as needed.Monitor country-level customer interactions to ensure response quality, tone, and accuracy align with brand standards.Provide feedback and training to country teams to improve customer service performance and elevate the overall customer experience.
Requirements:Bachelor’s degree in Business, Marketing, eCommerce, or a related field.Minimum 3–4 years of relevant experience in a similar role; experience in the luxury retail industry is a strong advantage.Proficiency in both written and spoken English and Mandarin; additional languages are a plus. (Mandarin proficiency is required to effectively communicate with Mandarin-speaking clients.)Highly detail-oriented, organized, resourceful, and agile, with a strong ability to adapt, problem-solve, and manage multiple priorities.
Join the Bacha Coffee teamGreat ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.
Job Summary Responsible for planning and implementing Bacha Coffee’s global public relations strategies and activities while ensuring consistency in brand messaging across relevant markets. This role is responsible for the development and implementation of support materials and management of PR agencies internationally, as well as coordinating strategically with the other departments and stakeholders within the company and the brand.
Primary Relationships The position reports directly to the Public Relations Manager.Within the organisation, this position has primary working relationships with the other members of the Corporate Communication Department, other HQ Departments and overseas partners. Outside the organization, the position coordinates primarily with PR agencies, business partners and the media.
Responsibilities Create and execute global Public Relations strategy that align with the brand developments, priorities and announcements.Familiarising with the brand DNA, heritage and offerings, while embodying the brand ethos. Support other departments, partners and stakeholders in ensuring that all external-facing communication is on-brand and Bacha Coffee’s desired image and positioning is consistently and accurately articulated. Write and proofread communication materials i.e., press releases, responses for media queries and interviews, boilerplates, management biographies, fact sheets, media kits, etc. Elevating brand presence and positioning the brand accurately in local and global media sphere through media related activities such as media liaison, gifting, events and hostings, overseas media trips, etc. Coordinating internally with other departments on all Public Relations matters including the creation of Public Relations materials and assets. Working with Bacha Coffee subsidiaries, franchises and distributors to ensure implementation of brand and editorial guidelines and directives. Effectively manage issues and crises in collaboration with Public Relations teams and Public Relations agencies in Singapore and overseas. Ensuring that proper archives of global media clippings are maintained and regularly updating Public Relations reporting standards. Regularly monitoring trends and informing management of developments in luxury, retail and F&B industries. Maintaining Bacha Coffee media databases and periodically revising and refreshing media outreach to constantly remain current.
Qualifications Required: • Minimum of 5 years’ experience in communications or public relations with demonstrated success, preferably in the luxury retail sector. • Bachelor’s degree in journalism, communications, marketing, or public relations preferred. • Past experience working in a Public Relations agency or managing international Public Relations agencies preferred. • Past experience practising Public Relations for a luxury brand preferred. • Applicants must be fluent in written and spoken English and have excellent writing and proofreading skills. • A second (or third!) language would be a plus. Other: • Strong creative, strategic, analytical, organizational and personal skills. • Demonstrated successful experience writing press releases, pitching and hosting media. • Computer literacy in word processing, data base management and page layout. • Commitment to working in cross-functional teams. • Very strong oral and written communication skills. • Ability to manage multiple projects at a time. • Out-of-town, overnight travel might be required from time to time (less than 10%).
