Level/Grade: C1Ideally: For Singaporeans and Perm Residents of SingaporeGeneral Profile: Entry-level position with limited prior training or relevant work experience. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures.
Role Responsibilities: Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipmentUse digital analytics for troubleshooting Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)Coordinate and communicate directly with customersFulfill additional duties, as assigned
Minimum Qualifications: Completion of an Bachelor's degree, technical training, field service experience, or trade certification Basic mechanical aptitudeWilling to learn and interpret electrical and mechanical schematicsExperience diagnosing and resolving basic technical challengesEffective written and verbal communication skillsBasic knowledge of Microsoft Excel, Word, and PowerPoint Possession of a valid driver’s licenseAble to meet all on-site requirements, including safety, environmental guidelines and protocols.
Preferred Qualifications: Some internship experience in customer/field service support, or a related technical fieldAssociate degree in electronics or engineering technologiesKnowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamicsFamiliarity with hand tools and their appropriate usage, including digital multimeters
Physical Requirements: This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.