At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
The Warehouse & Distribution Manger (Singapore Replenishment Centre) is responsible for overseeing all daily operations of the warehouse, including inventory management, order fulfillment, shipping & receiving, team supervision, safety compliance, and process optimization. This role ensures efficient, accurate, and safe warehouse operations to meet business production and delivery targets, while controlling costs and improving overall operational productivity.
In this role, a typical day will include:1. Operations ManagementPlan, organize, and direct daily warehouse activities, including receiving, put away, picking, packing, labeling, and shipping of goods.Daily management of the automated ARM and DSL re-packing linesEnsure timely and accurate order fulfillment to meet customer and internal requirements.Monitor workflow to eliminate bottlenecks and improve operational efficiency.
2. Inventory ControlManage accurate inventory records using WMS and SAP system.Conduct regular cycle count to maintain inventory accuracy.Track stock levels, identify slow-moving or obsolete inventory, and recommend disposal or adjustment plans.Ensure proper storage, handling, and rotation of inventory (FIFO/LIFO).
3. Team Leadership & SupervisionRecruit, train, schedule, motivate, and evaluate warehouse staff including warehouse supervisors, operators.Set clear performance goals, conduct performance reviews, and address staffing issues promptly.Foster a positive, disciplined, and productive work environment.
4. Health, Safety & ComplianceEnforce all company safety policies, standards, and warehouse safety procedures.Conduct regular safety training, inspections, and risk assessments to prevent accidents, injuries, and property damage.Ensure proper use and maintenance of warehouse equipment (forklifts, pallet jacks, scanners, etc.).Maintain compliance with local, state, and federal regulations related to warehousing and logistics
5. Equipment & Facility MaintenanceOversee the maintenance and repair of warehouse equipment, tools, and facilities.Coordinate with maintenance teams to ensure equipment availability and minimize downtime.Ensure the warehouse is clean, organized, and well-maintained at all times.6. Cost Control & Process ImprovementDevelop and implement cost-saving initiatives for labor, packaging, and logistics.Continuously optimize warehouse processes, layouts, and workflows to improve efficiency and reduce errors.Prepare and analyze operational reports (productivity, accuracy, costs, KPIs) for management.
7. Communication & CoordinationCollaborate with S&OP, MTO, Transportation, and other DC teams to align operations.Communicate with carriers and third-party logistics (3PL) partners to coordinate shipments.Resolve operational issues, delays, and customer complaints in a timely manner.Supplier managementShould have strong interpersonal and communication skillsShould be competent in analytical skills and deliver analysis on the ongoing operations.Lead changes required with respect to legal metrology requirement
WHAT YOU’LL BRING TO ALCON:· Min Bachelor’s Degree in Supply Chain/ Logistics or related field· Min. 8 years of experience in Logistics / Warehouse Management (preferable with experience in GMP environment, either in Medical Devices or Pharmaceutical industry). With minimum 5 years’ people management experience.· Project management skill· Analytical, and ability to mitigate risk
HOW YOU CAN THRIVE AT ALCON:· Join a global leader with a rich history of innovation and excellence in eye care.· Be part of a collaborative and supportive team culture that values diversity and inclusion.· Enjoy a competitive compensation package and opportunities for career advancement.· Make a meaningful difference in the lives of patients worldwide by contributing to cutting-edge advancements in eye health.
Alcon CareersSee your impact at alcon.com/careers
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
The purpose of the role is to represent Alcon in Surgical Accounts and execution. In this role you will be responsible for sales growth by ensuring strong customer relationships, being the main point of contact at Alcon for the Glaucoma portfolio to ensure smooth coordination and business growth.
Responsibilities: As an Glaucoma Senior Sales Specialist - Surgical Sales you will be supporting hospitals/clinics and you will be trusted to oversee and develop the business, working closely with all other Alcon sales roles to maximise Alcon penetration in the major accounts, including creating equipment leads, service contracts & tender management (where needed) and ensure smooth business and opportunities across Singapore.
In this role, a typical day can include:Total Alcon sales performance in the territory:Priority #1: Key owner over sales and market share of HydrusPriority #2: Key owner over sales and market share of Voyager (when approved and launched).Training surgeons on the products assisting in Operating TheatreGenerates and develops new business to meet specified sales goalsDevelop, maintain and grow surgical glaucoma business in order to achieve sales targetDrive uptake and awareness of new treatment options in glaucoma working with the internal and external stakeholders -- Alcon surgical field sales team, ophthalmologists, optometrists, key accounts.Possess and maintain thorough knowledge of MIGS industry product informationPlans and manages sales territory.Create, maintain and optimise relationships and manage business with existing key customersPromote and drive utilisation of appropriate products to all existing and potential customersOrganise and co-ordinate local educational meetingsEducate Alcon surgical field sales team in regards to surgical glaucomaPrepares and presents sales proposals.Understands and communicates information regarding company products, services, and policies and procedures to new and existing clients.Ensures that all required client paperwork is complete, accurate, and submitted on time.Accurately maintain administration requirements including CRM database and reportingDevelop meaningful business/client relationships with target customersResponsible for building and maintaining of positive professional relationships with all stakeholders (internal and external)Maintain a high level of product and technical knowledgeEnsure collaboration and communication with all team members to update market intelligence across entire Alcon portfolioAttend congresses, seminars, trade displays and other promotions as requiredParticipate in the Surgical department meetings to assist in the development of overall division strategies and activities, as well as provide product training when necessaryDeriving insight and intelligence from the current customer environment and transform this understanding into successful commercial execution.Mapping decision making process and key stakeholders to inform and implement the business plan.Aligning with customers using a consultative sales approach to match Alcon products and services with customer & patient needs.Playing an active role in “bottom-up” demand generation following up with contract negotiationsPreparing & negotiate quotes with customer.Liaising with expert roles in case of more in-depth technical/clinical knowledge of a certain product is required to generate demand and/or implement solutions.Initiating and drive local events that serve customer’s needs.Converting from competition with value-based selling (involving product experts for different product categories).Experience with CRM applications and Microsoft Office tools is desired.Able to work in operating theatres during surgeriesSubmit daily activity report utilizing Sales Force and Pitcher with contentsParticipate in trade exhibitions, official functions, congresses, seminars and other marketing events as requiredCompliant with all Alcon policies and proceduresAct in accordance with Alcon Values and behavioursAny other duties or projects as requested by manager commensurate with the grade and level of responsibility for this role, for which the associate has the necessary experience and/or training
Competencies:(Preferred) Deep knowledge of Ophthalmology – surgical, glaucoma and cataract surgery. Sales experience in medical devices and/or Pharma environment within a surgical environment.(Preferred) Understanding of Cataract Implantable (IOLs), Consumables, Equipment, Diagnostics, Visualization is a plus.General understanding of surgical techniques and anatomy, physiology, pathology, and optics.Ability to provide holistic solutions to the customers & non-clinical stakeholders considering their needs & budgets.Utilization of budget impact models and demonstrating value concepts.Strong collaboration and coordination skills working with other reps on quotations, lead generation and contracts/tenders.Excellent communication, presentation and negotiation skills, both technically and interpersonally.Strong problem-solving skills and business/selling acumen (including Value Based Selling).Customer-orientated mindset and strong customer relationship management.Territorial management and ability to work in a matrix organisation.Flexibility, motivation, self-confidence, goal orientated mindset with strong sense of drive.
Education:Minimum: Diploma in Optometry, Nursing, Biomedical Engineering, Medical Technology & Informatics or related fields. Other diploma background may be considered based on relevant experience to the role.Preferred: University degree qualification or equivalent in Optometry, Nursing, Biomedical Engineering or related fields. Other degree background may be considered based on relevant experience to the role.
Work Experience:At least 5 years of sales experience in ophthalmic sales, medical devices &/or pharma within a surgical environment is highly preferred, including a proven track record of success with national commercial launch and driving physician preferenceGood interpersonal and communication skills – capable of regularly interacting with physicians / customersAble to engage and communicate with staff at all levels in an effective and efficient mannerAble to work independently as well as a team in promoting Company’s products, excellent problem-solving skillsGood business acumen, professionalism, proficiency, attention to detail and organizational skillsDemonstrate a positive attitude and strong goal orientationAbility to travel as needed.Working knowledge of MS Word, Excel, Outlook, and Powerpoint
As part of your employment with Alcon you are required to work in private and public hospitals and / or Optometrists businesses. Alcon has been notified that all employees who enter these facilities must be fully vaccinated against COVID-19, along with(a) measles;(b) mumps;(c) rubella (MMR);(d) varicella (chicken pox);(e) Tetanus, diphtheria and pertussis (A-TDAP) Why join Alcon?
- Join a global leader with a rich history of innovation and excellence in eye care.- Be part of a collaborative and supportive team culture that values diversity and inclusion.- Enjoy a competitive compensation package and opportunities for career advancement.- Make a meaningful difference in the lives of patients worldwide by contributing to cutting-edge advancements in eye health.
Alcon CareersSee your impact at alcon.com/careers
Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in any employment practices. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, please send an email to alcon.recruitment@alcon.com.
