We are looking for a
Digital Workplace Analyst (m/f/d)
to join our IT and Digitization department in Singapore, starting as soon as possible.
Job Profile:The Digital Workplace Analyst is responsible for designing, operating, and continuously improving a secure, scalable, and user-centric digital workplace ecosystem that enables employees to work efficiently, collaboratively, and confidently across locations.The role combines deep expertise in Information Technology Service Management (ITSM), Microsoft 365 and Azure technologies, data-driven performance management, digital enablement, and project execution. The Digital Workplace Analyst will act as a bridge between business stakeholders and technical teams, translating requirements into secure, high-performing digital solutions while driving adoption, automation, and measurable improvements in employee experience and digital excellence.
Your Tasks:1) Digital Workplace Technology & Operations1. Manage, support, and optimize Microsoft 365 and Azure services including Active Directory (AD/AAD), SharePoint Online, Teams, Copilot, Power Platform, Endpoint Manager (Intune), and collaboration services.2. Maintain and enhance digital workplace infrastructure including endpoint management across Windows, macOS, iOS, and Android platforms.3. Ensure secure configuration, patching, vulnerability management, and compliance alignment across digital workplace technologies.4. Prepare and execute change plans, conduct impact analysis and testing, and manage change implementation across environments.5. Collaborate with global IT teams and vendors to manage escalations, lifecycle management, and platform stability.
2) IT Service Management & Operational Excellence1. Manage incidents, service requests, problems, and changes using ITSM best practices aligned with ITIL principles.2. Optimize service workflows through automation, self-service portals, and knowledge management.3. Drive service performance improvements using structured processes for incident, change, and risk management.4. Ensure compliance with security, governance, and regulatory requirements.5. Support continuous improvement initiatives to enhance digital employee experience and service reliability.
3) Data Analytics & KPI Management1. Design, build, and maintain KPI dashboards and performance analytics using relevant data tools.2. Analyze operational data from ITSM platforms, endpoint systems, and collaboration tools to generate actionable insights.3. Identify recurring issues, service trends, and improvement opportunities through data-driven analysis.4. Automate reporting processes and enhance decision-making through structured data collection and visualization.5. Enable business stakeholders with self-service analytics capabilities and promote data literacy.
4) Digital Advocacy & Enablement1. Design and deliver digital or AI enablement programs including workshops, training sessions, and citizen developer initiatives using low-code/no-code tools.2. Promote adoption of enterprise AI assistants and automation platforms to improve productivity and operational efficiency.3. Create engaging enablement materials (guides, presentations, short videos, and digital content) to drive awareness and usage of digital and AI capabilities.4. Advocate for digital and AI driven adoption while ensuring alignment with governance, compliance, and security standards.5. Support cross-functional digital and AI projects from ideation through execution.
5) User Experience & Adoption1. Engage business stakeholders to understand pain points and translate requirements into actionable technical specifications and user stories.2. Continuously improve digital workplace user experience through feedback loops, surveys, and adoption metrics.3. Develop structured communication and change management strategies to ensure smooth rollout of new capabilities.4. Optimize self-service portals and digital workflows to deliver intuitive, accessible, and user-friendly experiences.5. Act as a digital workplace advocate to enhance productivity, collaboration, and employee satisfaction.
6) Project Management & Delivery1. Manage digital workplace initiatives from planning, design, and implementation through deployment and support.2. Track risks, assumptions, dependencies, and stakeholder communications throughout the project lifecycle.3. Coordinate across technical, security, compliance, and business teams to ensure timely and high-quality delivery.4. Ensure solutions are scalable, sustainable, and aligned with the IT & Digitalization strategic roadmap.5. Drive cost-effective innovation while maintaining operational stability.
7) KPI1. Digital workplace platform availability and stability2. Incident resolution time and SLA compliance3. User adoption rates of Microsoft 365, AI tools, and automation platforms4. Reduction in repeatable manual tasks through automation5. Endpoint compliance and security posture metrics6. Employee satisfaction and digital experience scores7. On-time and within-budget project delivery8. Measurable operational efficiency improvements driven by data insights9. Demonstrated Plan-Do-Check-Act (PDCA) mindset in continuous improvement10. Effective stakeholder communication and engagement
Your Profile:1. Bachelor’s degree in a relevant field preferred; equivalent experience will also be considered.2. Minimum 5 years of experience in Digital Workplace, IT Infrastructure, or IT Service Management roles within complex enterprise environments.3. Strong expertise in Microsoft 365 and Azure ecosystem including AD/AAD, SharePoint Online, Teams, Viva Suite, Power Platform, Endpoint Manager, and Copilot.4. Proven experience in ITSM processes (Incident, Change, Problem, Service Request) aligned with ITIL practices.5. Hands-on experience building dashboards and analytics using data visualization tools.6. Experience driving digital and AI enablement, automation initiatives, or digital transformation programs.7. Strong project management capabilities with experience delivering cross-functional technology initiatives.8. Knowledge of security, compliance, identity, and endpoint management best practices.9. Strong analytical and problem-solving skills with the ability to translate data into business insights.10. Excellent stakeholder management, communication, and presentation skills.11. Self-driven, proactive, and able to operate independently in a fast-paced environment.12. Strong collaboration mindset with ability to influence without direct authority.
Desirable Skills:1. Experience in UI/UX design principles and user journey optimization.2. Exposure to AI/ML tools, generative AI platforms, or enterprise AI assistants.3. Experience with Agile/Scrum methodologies.4. Familiarity with ServiceNow platform and workflow customization.5. Experience in scripting and automation tools such as PowerShell and Power Automate.
Please note:Official Working hours: 830 - 1700, M-FOffice location is at Jurong Island. Employees are allowed to work from home up to 2 days per week.
We offer you among other things:Special benefits and company events organized for employeesEmployees are covered under the group insurance plan, with dependent coverage for hospitalization & surgicalLunch is provided while in the terminal and company shuttle bus transport to and from Jurong East
The Document Controller will be responsible for establishing and maintaining the document management system for a Front-End Engineering Design (FEED) project related to a liquid ammonia storage and bunkering terminal.This is a 1-year contract position, with the potential for extension into the EPC phase based on project progression and performance.
Key Responsibilities1. Project Document Control (FEED Stage)Establish and manage the document control system for the FEED project in accordance with company’s requirements.Control the receipt, review, distribution, and archiving of all engineering deliverables, consultant documents, and correspondence.Set up and maintain document numbering, transmittal, and revision control consistent with project procedures.Coordinate document flow between the internal stakeholders, FEED consultant, and third-party consultants.Ensure all documents meet quality standards, naming conventions, and metadata requirements before upload to the DMS.Manage invoicing processes in SAP, including raising Purchase Requisitions, managing Purchase Orders (POs), processing Goods Receipt Notes (GRNs), and handling consultant invoices.Provide administrative support to the Design Lead as required.2. Technical and Engineering DocumentationManage engineering documents including PFDs, P&IDs, equipment datasheets, design drawings, specifications, technical reports and etc.Track comments and revisions throughout the document review cycles and ensure proper resolution and closeout.Maintain the Master Document Register (MDR) and ensure timely updates of document status and due dates.3. FEED Deliverables and Milestone SupportMonitor document progress against project milestones and alert project team of overdue or missing submissions.Review FEED consultant and third-party consultant document status reports and weekly document control summaries for management and consortium updates.Support the compilation of FEED deliverables, ensuring compliance with company and authority documentation requirements.4. Coordination and CommunicationServe as the central point of contact for all project document control matters across internal teams and external stakeholders.Liaise with internal stakeholders and consultants to collect, distribute, and manage documentation.Coordinate with IT for user access control, and data backup to safeguard project records.
Your Profile:Diploma in Engineering (preferably) or a related field.Minimum 5 years of document control experience in engineering design or FEED projects.Strong familiarity with FEED and EPC project documentation workflows, transmittal systems, and approval matrices.Familiarity with DMS software (e.g. SharePoint)Experience in multi-stakeholder project environments involving international partners, contractors, and authorities is highly desirable.Hands-on experience with SAP procurement and invoice processes, including raising Purchase Requisitions, managing POs, processing GRNs, and handling consultant invoices.Excellent document control discipline and attention to detail.Strong organizational and time management skills under tight project schedules.
