The F&B Assistant Operations Manager supports the Operations Manager in overseeing daily outlet operations, ensuring service excellence, operational efficiency, and financial performance within USS/Oceanarium/ACW in Resorts World Sentosa. This role assists in team leadership, revenue optimisation, and guest satisfaction while ensuring compliance with company standards and brand expectations.
Job Responsibilities:Operational Support & Service Excellence: Assist in managing daily outlet operations to ensure smooth and efficient service delivery.Uphold and enforce service standards, operational procedures, and company policies.Monitor floor operations and provide hands-on support during peak service periods.
Revenue & Cost Control: Support revenue generation initiatives, including upselling and promotional activities.Assist in monitoring operational costs, inventory control, and waste management.Contribute to achieving outlet profitability targets through effective cost management.
Team Leadership & Development: Supervise and guide team members to ensure service excellence.Assist in conducting training and coaching to improve performance and product knowledge.Support scheduling, manpower planning, and team motivation initiatives.
Guest Experience & Quality Assurance: Ensure guest satisfaction by maintaining high service standards and promptly addressing concerns.Monitor guest feedback and implement improvements where necessary.Foster a service-oriented culture focused on delivering memorable experiences.
Job Requirements:Diploma in Food & Beverage, Hospitality Management, or equivalent preferred.Minimum 2 – 3 years of experience in a supervisory role within F&B operations.Proficient in Microsoft Office applications.Strong understanding of service standards and beverage knowledge.Strong leadership and supervisory skills.Good financial awareness and understanding of revenue and cost control.Excellent communication and interpersonal skills.Strong problem-solving and decision-making abilities.Strong organisational and time management skills.Ability to perform effectively in a fast-paced and high-pressure environment.Able to perform shift work, and willing to work during evenings, weekends and public holidays.Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.

About the RoleWe are seeking a Sales Capability Trainer to design and deliver structured training programmes to enhance sales effectiveness, product knowledge, and advisory competencies.
Key ResponsibilitiesDesign, develop, and deliver structured training programmes using blended learning methodologiesDevelop competency frameworks and assessment tools to support capability developmentFacilitate onboarding and structured training programmes for new hiresEvaluate training effectiveness and continuously enhance learning outcomesDevelop e-learning modules and support digital learning initiativesPartner with stakeholders to identify capability gaps and align training interventionsMonitor and report training KPIs and programme effectivenessEnsure training programmes align with regulatory and internal requirements
RequirementsDegree in any disciplineCMFAS M5, M9, M9A (and relevant certifications) is required3–6 years of experience in training, learning & development, or capability buildingExperience in financial services or an insurance environment preferredStrong facilitation, communication, and stakeholder management skillsAnalytical mindset with the ability to measure training effectiveness

Roles and Responsibilities:Monitor and review master construction program and preparation of catch-up program, if applicable.Monitor and supervise Engineers / foremen, ensure compliance to the quality procedures & standard of workmanship. Checking on quality and quantity of work by subcontractors.Preparation of detailed program for the site team to follow accordingly & completed in time.Resolve drawing discrepancies & technical difficulties with Technical team.Preparation of detailed method statements and work instructions for construction.Coordinates between sub-contractors/vendors/internal departments and monitor site manpower / material / equipment demands to meet schedules.Liaise with the Consultants on the submission related to structural works and Technical Department.Plan all works on site, including program schedules and construction methods, forecast equipment, material and manpower requirement, and control usage and wastages of all.Adherence to safety practices in the work place.
Requirements: Education: Degree in Civil Engineering from a recognized UniversityExperience: Prior 6 years experience in building (commercial), minimally have completed 1 full cycle of building project